Benihana - Lombard
We’ve been there several times. We had a patty of 10. We felt rushed to order this time. We did not understand a word the lady taking the order said other than “$4.00 more for chicken fried rice”. 4 of us got the chicken fried rice with 1 chicken breaststroke shared among the 4 of us. So do the math, $16,00 for chicken fried rice! Anyway, that had not happened before and I was not about to have a conversation with her about it. I think the chef was new too, he was rather boring and did not engage with us. Thank you
Great Service people was really nice good was excellent
Poor customer service esp person on front desk. The people serving are not able to explain the menu.
Wonderful time. Large portions for everyone. Great value. Lots of fun for all! Will highly recommend to anyone to make special occasions even more special. The servers are always entertaining.
We had a very nice Mother’s Day dinner. The food was excellent, the cook was very nice as were the servers. They just needed a few more servers to help out. Wait times between courses could have been better as well as the speed of drink orders and such. Overall a very nice experience. Well done
I have visited a few hibachi style restaurants prior to coming to this location and honestly I was disappointed. I made my reservations a five days before and was super excited because this is supposed to be the prime hibachi location and instead it was the worst. The food was not tasty, the price was not worth the quality, and the chef did not seem like he enjoyed working there even after my group tried to hype him up. There are so many other “small” hibachi restaurants to go to that offer a larger variety of plates and enthusiasts chef that I will not be returning to this restaurant regardless of location.
A very nice experience for our 23 wedding anniversary. Our chef put on a wonderful show for the table. the nice damily celebrating Mother’s day was a joy to share the experience with.
The restaurant Was really exciting and the staff were very nice. Our Chef kept us entertained the whole time and the dood was really good. My only negative review would be how expensive it was. I understand you pay for the show but even the chicken dishes were $30 for ampler portions.
Not recomended bad service. No ventilation. No no
service was poor..cook didnt have much to say.. very small serving , for the price, dry white rice..wouldnt reccomend this location
WENT FOR MOTHERS DAY WEEKEND SERVICE WAS AMAZING OUR CHEF FAVIAN I BELIEVE WAS HIS NAME WAS OUTSTANDING WILL BE RETURNING SOON
Great experience! We were celebrating my niece's "Second Annual 39th Birthday " and everything was just perfect. Jim was our chef, and he did a fabulous job. The meal was delicious, and the service outstanding. Thank you Benihana for a great evening!
Our daughters 12th birthday
First time customer I was celebrating my fathers birthday, when we got to the restaurant the girls at the front counter refused to sit us at a table I had reserved until my party was complete, after 1hr of waiting around at the bar they finally sat us down , the server that was taking care of us , was not friendly at all no customer service, came to the table with a horrible attitude, out of the entire time of spending at this restaurant I can say she stopped by about twice to check up on us , me and my wife were left with out drinks for most of our meal , can definitely say there is no good customer service here , the chef did an awesome job , I can say it was about the only good part of this experience , one little thing we did notice , our chef spoke Spanish and my mother made a comment about the chefs cooking in Spanish, and the cook responded with “if the management sees me speaking anything else but English I will get yelled at” .. definitely very disgusted to find out the management treats they’re employees in this way..
It was an overall good experience. Good service and good chef.
Everything was fine the only thing that bothered me was he had the raw chicken touching the vegetables . Luckily non of us became ill.
The food was absolutely delicious. I wish the service was better.
The food and service was great.
Worst benihanna i hac
Ve been to. Food was horrible and service was to. Over-cooked my noodles and everything was horrible
It's been a while since we had been to benihana. Service this time was a snails pace. It took us over 2 hours for dinner with kids. I told the server when we first sat down it was my son's birthday and he's gluten free. This didn't get absorbed by the staff- I had to remind the chef too bc he had no idea. A few times we sat and waited a long time between courses. Beniha-no.
We had a wonderful time....but we wanted a lot of time to visit. If you're in a hurry this is not your place. Great food, nice atmosphere
We visited to celebrate my daughter’s birthday. The food is always good. However, the service we received for the price we paid (over $200!) was horrible. It started with a very limited menu because of Easter holiday weekend. I had no idea the menu was going to be limited it was never expressed. We did get the full menu once we asked. The chef was great and friendly. However, the whole meal was rushed. I was still eating my main meal and the server began packing items up as I was still eating. Forcing me to not finish, gulp down my dessert. Literally the waiter grabbed my daughter’s little chef hat and crumpled it up and shoved it into a half empty drink glass as I was taking the last bite of ice cream. The service was horrible! I was shocked! I did not come to spend that kind of money on horrible service. Since it was a birthday dinner, we had joined the birthday club and received a birthday coupon/certificate and when we presented it was not honored. We were told we couldn’t use on our meal. So what was the point of joining?! The experience for the price wasn’t worth it. The Lombard location is horrible. Patrons beware and if you want a pleasant and enjoyable experience visit the Downtown Chicago location.
I chose to have my graduation lunch at Benihana because I’ve celebrated many special occasions at various Benihana’s in the past (in Texas). We were a group of 13 and had a 1:30pm reservation. At 1:30, 11 of us had arrived and the other 2 were caught in traffic. They refused to seat us stating that if we were to sit, the other 2 people would not be able to join us, even if they arrived 5 minutes later, and even if we hadn’t ordered yet. Finally we were able to sit with the manager’s involvement (the other 2 people arrived a few minutes later and they hadn’t even brought us water yet). When they did come around to take our orders, the woman stated things such as “no, you don’t want that, you want this” and gave several of my guests items they did not actually want. The hibachi chef seemed irritated with life the entire time. Once we were done with our meal, one check was brought to us and they REFUSED to split it, even though they said it would be no problem when I made the reservation and when we arrived (we needed 6 checks by the way, it’s not like we were asking for 13 separate checks!). Because my guests did not have cash (who carries cash nowadays???), one of my guests was essentially forced to pay for all 13 of us and we had to pay them back after the meal. As I’ve stated, I’ve been to Benihana MANY times over the years and this particular one should be avoided at all costs. P.S. if you have any allergies (such as shellfish), don’t come here because they cannot accommodate you at all. I’m not sure if their grills aren’t cleaned appropriately between meal sessions, or if their food is stored in a way that cross contamination is a large issue, but I am highly allergic to shellfish and had to take medication shortly after leaving the restaurant even though no shellfish touched my food while it was in my sight. Again, I’ve been to other Benihanas in the past with no such cross contamination issues. AVOID THIS LOCATION.
OUR WAITER WAS HORRIBLE AND THE CHEF WAS WORST HIS NAME WAS MARTIN DID NOT LISTEN TO WHAT WE HAD TO SAY ABOUT HOW HE COOKED OUR FOOD VERY SLOPPY DROPPED RAW EGG ON SCALLOPS VERY DIRTY WITH HANDLING THINGS FLICKED A SHRIMP TAIL INTO ONE OF THE KIDS DRINKS GAVE IT TOO WAITER TO REFILL HE BROUGHT IT BANK WITH TAIL STILL IN GLASS JUST REFILLED DIRTY GLASS. THIS IS ONE OF OUR FAVORITE EATING PLACES WE CELEBRATE EVERYTHING THERE GO AT LEAST TWICE A MONTH ALTHOUGH WE LIVE AN HOUR AWAY
Go to Benihana! This time we sat with a wonderful family that we became friends with. It's always fun eating at Benihana.
This place was perfect to celebrate my love Birthday. The server was amazing and the chef was double amazing. I will be back again and again. Thank you for caring about appeasing your customers.
Chef didn't speak English and wasn't as entertaining as we had hoped for a bday. Service from waitress was bad. Kept having to track her down to ask for drink refills. Told ahead of time about bday but they forgot to sing and treat until we reminded at end. Waitress chased us down as we were leaving to ask for more tip. Was very awkward. We tipped 20% for bad service .
Great for our first time!
Great time. Staff very attentive. It was our wedding anniversary and they sang to us and took a picture and gave to us. Great time
Food was good, drinks were well made, chef was awesome. Waitress was outstanding. Service was over all awesome. I will go back again and again.
Very noisy and need to clean the Grill Hood Filters.
Simply Delicious! We truly enjoyed our dinner! We will definitely be back..
Great food and atmosphere! Definitely planning on coming back again.
Birthday party for son. There was no discount for his birthday month. It used to be different.
A favorite tradition on our annual Mother Daughter overnight to Oakbrook
Birthday dinner. This place needs some serious sprucing up. Also we have been to other similar venues where the “show” was more fun and elaborate. They forgot the tea and the beef was tough in my opinion - even ordered medium rare. They cooked the heck out of the shrimp and it was pretty bland. I don’t think we’ll go back.
I have been to many Hibachi restaurants and I will say this was my least favorite. The chef was boring and didn't say anything other than asking how we wanted our steak cooked. The only trick he did was the onion volcano and even then it was not impressive at all. The food was ok but the sauce options were not good at all. Every Hibachi I've been too gives you a thicker pale sauce they call "Yum Yum" sauce; you do NOT get anything like this at Benihana. Also, it didn't matter what temperature you told the chef you wanted your steak - you were getting rare. Even after asking him to keep it on the grill longer for a closer to medium temperature he still threw it on the plate rare. We do not plan on returning to a Benihana in the future.
Waiter did not speak English very well making it difficult for us to communicate and understand each other when ordering food.
He mixed up the orders for drinks and wrote down the wrong entree’s.
We had Chef Sam who made things a little bit better and he could tell from looking at the order slip that tje waiter may had things wrong so he had to verify everything all over again & had to bring the correct food out.
The food was small portions and was not tasty for the price.
This visit reminded me why I had not been there in years and had been traveling farther away from home to Wu House or Hamada of Japan where the food is delicious and you get nice portions for your money.
Good is good. Extremely noisy which I understand as was very crowded but not how I like to eat.