Benihana - Lombard, IL

Le recensioni di Benihana - Lombard, IL delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. R

   Randi VIP

   Chicago59 recensioni

   3.0

   Visitato 3 giorni fa

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Teppanyaki cuisine is always consistently delicious. From the warm and genuine welcome from hostess Laci who makes you feel special. I always request server Fiona, as she bends over backwards to ensure your dining experience is everything you could want and even more. Once she knows you, she remembers your order & no matter how busy she is, always provides exceptional service:The only issue I have, is their prices keep going up. It’s a bit pricey…..
   

   Benihana - Lombard, ILHa risposto 2 giorni fa

   Thanks for the feedback, Randi. We're thrilled to hear that you enjoyed our teppanyaki cuisine and found our service to be exceptional. We understand your concerns about the prices and appreciate your understanding as they reflect the rising costs of dining out. We strive to provide exceptional experiences for all our guests and your input helps us do just that. We hope to serve you again soon!
   

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2. A

   Aireon

   Chicago1 recensione

   1.0

   Visitato 5 giorni fa

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   Cook was extremely slow took over two hours for him to cook the food
   

   Benihana - Lombard, ILHa risposto 4 giorni fa

   Hello Aireon, We're really sorry to hear about your experience at Benihana - Lombard, IL. It's disappointing to know that you had to wait for such a long time to receive your meal. We strive to provide efficient service and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your dining experience better. Best, The Management Team
   

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3. T

   Tom

   Chicago13 recensioni

   4.0

   Visitato 6 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 4

   The service wasn’t great and it seems that the portion sizes have shrank. We come a lot for family celebrations but hadn’t been in a couple months.
   

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4. F

   Frank

   Chicago26 recensioni

   3.0

   Visitato il giorno 23 aprile 2025

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 4
   4. Atmosfera 3

   The meal was okay and not our typical experience. Perhaps the chef had a bad night. The service was good as usual.
   

   Benihana - Lombard, ILHa risposto 7 giorni fa

   Thanks for the review, Frank. We're sorry to hear that your recent visit to Benihana - Lombard, IL didn't meet your expectations. It's always our goal to provide our guests with the best culinary experience, and we regret that we fell short this time. We're glad to hear that you found our service good as usual. We appreciate your feedback and we'll strive to improve in the areas you've mentioned. We hope to have the opportunity to serve you again and provide you with a better experience.
   

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5. J

   Jeremy

   Chicago5 recensioni

   5.0

   Visitato il giorno 21 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   I had a great experience at Benihana tonight. We had reservations (thank you, OpenTable) and were seated promptly. We had great service and the food tasted great, as usual. This is a marked improvement from a couple years ago when I was experiencing delays bewteen getting seated and the meal starting. Benihana seems to have figured a lot of those issues out. I'm glad to see that Benihana is back to being the fun and stress-free dining experience that I remember it being over the years.
   

   Benihana - Lombard, ILRisposta inviata il giorno 23 aprile 2025

   Hi Jeremy, Thank you for your wonderful review and for choosing to dine with us at Benihana - Lombard, IL. We are thrilled to hear that you had a great experience and enjoyed the food and service. Your kind words are greatly appreciated and serve as a great motivation for our team. We sincerely hope to welcome you back soon for another enjoyable dining experience. Best regards, Benihana - Lombard, IL Management Team
   

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6. R

   Richard

   Chicago10 recensioni

   2.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 2
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 1

   The table area where we sat was not cleaned properly from the people that were there before us And had a 730 reservation. Didn't get to be seated until 8:10. The don't update you on your wait time.
   

   Benihana - Lombard, ILRisposta inviata il giorno 21 aprile 2025

   Hi Richard, we're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We strive to provide our guests with a comfortable and enjoyable dining experience, and we apologize if we fell short this time. We also understand your frustration about the wait time. We'll definitely take your feedback into consideration as we work to improve our service. We hope you'll give us another chance to serve you better in the future. Thanks for your patience. Best regards, The Management Team
   

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7. A

   Angel

   Chicago1 recensione

   3.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 3
   2. Cibo 5
   3. Servizio 2
   4. Atmosfera 3

   Service was very slow. I understand the wait to sit down. But once we were seated everything was very slow after that. Highly disappointed we chose this place as my wife’s birthday dinner
   

   Benihana - Lombard, ILRisposta inviata il giorno 21 aprile 2025

   Hello Angel, We appreciate your visit to Benihana - Lombard, IL and your feedback. We're sorry to hear that your experience was slower than expected, especially on such a special occasion like your wife's birthday. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're taking your comments into consideration and will work on improving our service speed. Thank you for your understanding and we hope to make your next visit more enjoyable. Best regards, The Management Team
   

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8. G

   Gina

   Chicago2 recensioni

   4.0

   Visitato il giorno 19 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 5

   Benihana is always fun. We came for my daughter's birthday - hadn't been since before the pandemic, and I was happy to see that the food was just as good as I remember (maybe better) and the drinks were delicious (surprisingly so -- a "punch" is pretty simple but they balance theirs very nicely!) It's not an inexpensive evening but it's enjoyable and makes for good conversation.
   

   Benihana - Lombard, ILHa risposto 6 giorni fa

   Hello Gina, Thank you for choosing Benihana - Lombard, IL for your daughter's birthday celebration! We're thrilled to hear that you enjoyed your experiences here, especially the food, drinks, and service. It's great to know that our efforts to balance our punches have been appreciated. We're always here to provide an enjoyable and memorable dining experience for our guests, and we're glad we could make your daughter's birthday memorable for you. We look forward to serving you again soon! Best regards, The Management Team
   

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9. L

   Lorrie

   Chicago1 recensione

   5.0

   Visitato il giorno 17 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Good food and service! Nice clean restaurant in Lombard!
   

   Benihana - Lombard, ILRisposta inviata il giorno 20 aprile 2025

   Thanks for visiting us, Lorrie! We're thrilled to hear that you enjoyed your dining experience at Benihana - Lombard, IL. It's wonderful to know that our food and service met your expectations. We strive to provide a clean and pleasant environment for our guests, and we're glad you appreciated it. We look forward to serving you again soon!
   

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10. N

    Nellie

    Chicago1 recensione

    1.0

    Visitato il giorno 16 aprile 2025

    1. Complessivo 1
    2. Cibo 1
    3. Servizio 2
    4. Atmosfera 1

    This was our first time ever at Benihana and we were very excited for the experience and food. Let me just say, save your money please. Any other Hibachi restaurant would be a smarter choice. The amount of food/portion size you receive is not worth it. My 5 pieces of steak I got on my plate for 40$ not including the fried rice which I assumed came with the hibachi was ridiculous. My 8 year old niece, finished her chicken and some of my food and was still hungry. We waited about 1 hour 1/2 before a chef actually came and started cooking. The chef was awesome, he was funny and kind and made the experience not a total loss. I will say the staff there was nice. The environment and ambiance was less than ideal. I hope others have better experiences but we will choose a different eatery next time. It was not worth 200$ for 2 adults and 1 kid to eat subpar food with portions so small.
    

    Benihana - Lombard, ILRisposta inviata il giorno 17 aprile 2025

    Thanks for the review, Nellie. We're sorry to hear that your experience at Benihana - Lombard, IL didn't meet your expectations. We take your comments about our portion sizes and the value for money very seriously. It's disappointing to hear that you found the food and wait time unsatisfactory. We strive to provide a great experience and your feedback will help us improve. We're glad to hear that our staff made up for it and you had a positive time with us. We hope to have the opportunity to serve you again in the future.
    

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