The artist/cook/chef this visit was absolutely wonderful. You could tell he has been with the company a long time. He was entertaining and interactive. He said he had been there for 20+ years and it showed. He really loves what he does.
We were there celebrating a birthday and had 15-16 people, two separate tables. We requested that we be seated next to one another so we could interact with the whole group. That didn’t happen. We couldn’t even speak to the other group. Service was subpar. Our server was nice enough, but clearly lacked experience. Our cook was great! Good personality and very entertaining. He prepared everything wonderfully. Our second table WAITED FOREVER because their food order never got put in. This is an annual tradition for our friends and this will be the last year that we spend it here, unfortunately. We’ve always enjoyed dining here, but the experience has been on the decline over the past two years and this particular visit was especially disappointing from start to finish.
Always love it here for Birthday celebrations! Waitress and chef were amazing per the usual!!
It was great!!
We have a table with a lot of requests on food which made our experience longer and more troublesome.
Service for drinks and water took a lot of time and kitchen was backed up so we ended up cancelling some of the appetizers. Food was great though
This place is pretty vanilla, nothing special like it used to be. Front desk staff needs training in greeting and seating with a positive attitude. Our waitress could not speak English, only chef Ron pulled the meal through with some great personality and cooking. I have been coming here for many years, shame to see a true destination spot turn into just another choice for a meal.
We went in to celebrate my birthday and after waiting 30 minutes after our reservation time we were finally sat. When our server finally came to the table he started with “I’m not very good at my job”. Then through out the night when he failed to bring us a refil or something if the sorts he blamed it on his inability to do his own job. We ordered appetizers immediately and didn’t receive them till close to desserts. Overall it was a very bad experience.
Filthy and unprofessional . Food timing was awful, no management present and no attention to detail
This is a great spot to have lunch. The food is very good the chefs are great. The staff is very loud and noisy when they are in the back.
Reservation was made for 5:30. Arrived and had to wait 20 minutes to be seated. Waited another 45min before our table was filled and server came to take order. Hostess gave us incorrect menus (smaller selections) and waitress never offered correct menu until we had completed dinner! We paid additional for items that were included in dinners noted on correct menu! Worse service we have ever had there!
It took so long to get food was very frustrating. It was an hour and sat at sushi bar.
Great food. However server seemed to be uneducated with menu items. Seemed a little lost.
I cannot eat gluten and dairy and they are willing to accommodate me. We love Benihana to celebrate birthdays. Even without all of the butter, the food is delicious! Just wish they’d use ghee instead of butter in the yum yum sauce so I could enjoy it. It’s always a fun experience with delicious food.
The waitress seemed a little put off when we asked for more time with the menus. We had never been there before and had just sat down and opened the menus. But the food was great as our chef was great. All in all we will return
This location is starting to decline in regards to service. We had a reservation for 2 at 7:30 and were told multiple times that we would be seated shortly. We ended up leaving at 8:45pm and went somewhere else.
This was our 1st experience at Benihana. We were recommended by a friend. We went to celebrate my birthday. We made reservations and had arrived early. However, we waited 30 minutes to be seated. The hostess that we checked in with was very rude, we inquired about being seated on 3 different occasions and still waited. There were people who had arrived after us without reservations were seated before us. I spoke with the manager with no solution or apology knowing that it was a special occasion with reservations. I will say the Chef was very nice and pleasant. The food was excellent. The "Birthday" experience where they sing & bring ice cream never happened at all, it was completely overlooked. For a 1st experience, it was not a good one. We will not go back again.
took to long to be seated...took to long for guy to come to table. drinks came out too late.
Table available almost an hour late due to lack of servers. Green tea ice cream was not available due to freezer unplugged. Vanilla ice cream was melting when served. Had been to Benihana many times and this was one that is not so great
Going to Benihana in Indianapolis used to be such a wonderful experience, but recently that has NOT been the case. I took my son and niece here on a Wednesday evening with a 6:30pm reservation. We were not seated until after 7pm. After being seated, we were not greeted for at least another 15 minutes. When the server did finally greet us, it was very clear she was overwhelmed and "in the weeds" as they call it. She asked if we would mind waiting while she closed out another table, which we all agreed to. Finally she did take our orders. We had been waiting so long, we just gave her our entire order, including food to try to expedite the process. We were finally served waters, but the adult beverages ordered by another party at our table took 15-20 more minutes to receive, along with the kids frozen drinks I ordered. The food, once we finally got it was good...No complaints at all about the chef. But the service was awful and it really spoiled the whole experience. I felt bad for our server as she was doing her best. She was just spread entirely too thin. They did not have enough staff to take care of the customers. Period. Unfortunately, I don't know if we'll be back. It was a LONG night with 2 little ones. I think management has really fallen off here. It's sad because we really loved coming here. I know for certain, we were not the only ones with this experience that evening. It wasn't even busy...just a very youthful, green, shorthanded staff with little to no direction.
I go to Benihana every year for my birthday. I love the food, and appreciate the birthday coupon. If you like Hibachi cooking, I think it is the best in Indy.
Place has REALLY gone downhill. Dirty,dirty. Bathroom was filthy, food was just ok.
We have been going to this restaurant for 25 years. It is the worst i have ever seen it!!
The dining experience was not how great I remember it to be from a few years ago. Very disappointing
Food wasn't cooked at the way and was very small portions. Smaller than normal. The guy that served us was new so I kind of understand but at the end of the day I paid a lot of money for our meals and feel it wasn't worth it this time.
We had a waiter who said several times that he was new within the last month and "please be patient." We had a chef who did not speak English, so we could not ask for anything special or try to correct errors. Our order was wrong in a couple of ways and could not really be rectified. Others at our table had the same issue and worse, their birthday coupon did not have the barcode and the only person who could override that was not in that day (this is what the staff told her). Another woman at the other end of the table continuously complained about the new owners. In the end, the food was okay, though not exactly what we ordered. I used a birthday coupon, so I could not really complain.
Love our Benihana! Always fresh and great service
Benihana is one of my favorite restaurants, but today I was disappointed. The person cooking for us stated he was new and some of my food was not done (chicken) spoiled my whole appetite. The manager did give me half off my meal but the damage already done, lost my appetite.
Birthday dinner with a friend. Overall good experience. Most of the food lacked enough flavor. Also, I ordered shrimp fried rice and I got chicken fried rice. The martini I had was delicious.
The only thing I didn't like was when checking in with the hostess it was hectic and kind of unorganized
We love Benihana usually and go there very often. Service was poor. Not enough waitresses although the restaurant was only half full when we got there but by the time we were finished with dinner there was a crowd waiting to be seated. Seems to be all new staff and no one knew what they were doing. Our chef was very good when he finally got to our table.
Outside of restaurant should have been our first clue to what our night was going to be like. Needs new landscaping, a tree is blocking the sign to restaurant - place just looks run down.
Service was terrible. Server very rarely came to the table to check on drinks. Alcoholic “special menu drinks” were completely weak and sugary. Took over an hour to get the cook to our table and then he cooked one thing at a time - which took well over an hour for a table of 8. No real showboating (which is the main reason our kids choose hibachi in the first place). We won’t be back.
Good food, place seemed a bit dated and dirty.
We went for my wife’s birthday and had an outstanding time as always. The food was great, the atmosphere was great and the staff did well to make my children comfortable as well.
Food was good but we waited 15 minutes past our reservation time to be seated then 15 before someone came to take our drink order. It was another 15 minutes before he took our meal order. The chef was cooking appetizers before we got soup and people needed refills that didn't get them. Our salad came after appetizers. Long wait for ice cream and another long wait for check. Our reservation was 6:15 and we left at 8:30.
Our reservation was for Administrative Professional's Day! The food and service were great. Overvalue is good. Highly recommend.
I was really disappointed. We went to celebrate my birthday and they would not honor their birthday club certificate. I understand why, but the manager could have been nicer about it. We had to ask for refills and the ice cream that came with our child's meal. For the price, I would expect better service.
We have celebrated many birthdays here. This time was not as good as others. We had a new chef who was slow and didn't give even portions of food. Our waiter was awful! He was very nervous and not very attentive. Not a great experience this time.
Had a reservation on Open Table to only find that the wait was still going to be a hour. A lot of unhappy customers one even got so loud the person checking us in called the police which was stopped after the manager stepped in. But once seated we had to sit with the unhappy customer as well as his family that the police were called. So truly was not happy to have such a angry upset person at the same table with me and my guest. Expressed that to the manager whom simply brushed it off.
Food was overpriced. Japanese steakhouse experience was tepid ... Chef wasn't interactive. We paid for a high end experience but got a gas station meal.
Our chef Taz was fabulous and the food was cooked perfectly and absolutely delicious. Our waiter was a little overwhelmed and challenged. We had to make several requests for simple things like drink refills. Over all made for a great Birthday celebration dinner!