Our waitress for our today was not friendly, she rushed us out, checked her tips in front of us & had arguments with other employees in front of us.
We had a reservation for my son's birthday and was seated 45 minutes later. They didn't have a cook for our table so that took another 15-20 minutes. We ordered an appetizer and got that at the end of the meal. We had to go back and forth to the bar to get drinks because they were too slow. They brought us soup and salad and there was a hair in one. They did discount everyone's meal by $10 bit the bill was still outrageous for the service we got.. will not be going back.
Terrible service will never go back !!!! Had reservations through open table and we arrived they could not find our reservation and made us wait, she finally went and got the manager and looked again, i had to show them my phone to prove we had reservations and by now 20 minutes has gone by and he has the nerve to say it says your reservations were at 415 its now 435 unbelievable never again will i visit or go to this benihana
I’ve been to this restaurant 3 times and have had good service once. I only kept returning because of the food. This past time, During the whole evening our waitress was rude and inattentive. To top it all of my party had completely finished our food and had to wait FORTY FIVE MINUTES before we got a check. I finally had to go to the front desk to get them to find our waitress. They tried to make it right by handing out free appetizer vouchers but I won’t be returning. I have never not given my waiter/waitress a tip but this time I didnt.
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Fun time! Good food but can be expensive. Sign up for the birthday club but watch for exclusions.
My boyfriend and I came for Valentine's dinner. Neither if us had ever been before so we were looking for something different. Since there was only the 2 of us, they sat us with 3 other couples. Our server was polite but not very helpful for our group, most of us were first timers. She did keep up on our drink refills but at the end of our entree she did not off to bring our hot green tea, ice cream/sherbet to the table; instead she just asked if we needed any to go boxes, drinks, or if we wanted ice cream to go. My boyfriend and I both ordered, what they advertise as, a 6 course meal so we were caught off guard a bit when she starting asking if we wanted things to go. It almost felt like she was rushing us. The chef we had I believe was a newer employee. He was very fumbly with his utensils, couldn't get the onion volcano to light, had to repeatedly check the tables dinner order ticket and even messed up a couple things, etc. We did not get the full ambiance that other dinner around us got but all in all we really did enjoy our evening. We will return in the future to give them another try!
Loved it as always!
Service was kind of slow this time. Had a lot of waiting to do even though we had reservations. Would like to come back, but friends did not like that we were there over 2 hours and 25 minutes.
Worst habachi show I’ve ever seen. The chef at the other table was throwing all the great habachi tricks, but our chef ... let’s just say that all of us at the table just kept looking down because we were so embarrassed for her. The server was top notch though. The food was average.
Miss the regular/old chefs. The new ones try, but the showmanship is missing. This time, the food was good but still very slow service. Second try after losing most of the staff. I will seek a new Japanese steakhouse. Rose always has a smile.
Lots of fun. Day before Valentines and we were celebrating my birthday. Chef took care of us and made us and the other guests feel special and included us in his show. Food was good as well!
This was by far the worst experience I have ever had at any Benihana. Our server was terrible. She messed up every persons order; she put her serving tray down on the grill and it started melting and smelled terrible. It took 45 minutes to get a chef even though there were only 4 tables going. Overall it took us 2 hours at lunch to have our experience. I will never go back to that Benihana again.
I would recommend going for specials occasions, birthdays, anniversaries, etc. Good food & drinks.
I have been here twice. I wasn’t thrilled my first time but years later gave it another chance. A few girl friends and I went for dinner on 2-10 at 4:45. We were finally sat around 5:30. Our server was an older asian lady who was beyond grumpy, and out chef was more annoying than entertaining. It took him over an hour to cook our food and some how “no onions” turned into no veggies at all?! Then my medium steak was cooked well, but we had a 7:00 movie to make, I had to shovel my food in my mouth, I didn’t have time for him to remake it.
Too much to write. All in all. Not good.
We had a reservation we didn't get seated until 45 minutes later we didn't get drinks for 45 minutes after that we were there a total of 3 hours there were no chefs no managers came by and apologize no types of compensation just a restaurant full of people waiting on an available chef if I could give a negative star rating I would
Have been there 3 times in the last 6 months. Appetizer shrimp is WAY over cooked. All my entree seafood has been tough and far overcooked. Way too much oil and butter in the veggies.
Not a fan anymore like many years ago.
Was not satisfied
Consistent experience, with varied menu. It was not overly crowded the night we were there. Quick service, even though our table did not fill up right away. Our cook was gracious, and quickly reacted to a couple of omissions - not too much of delay in the other party getting their correct food.