About Benihana - Indianapolis

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Indianapolis is located on Keystone Crossing Road, right behind the Fashion Mall. Join us for Banzai Hour, Monday through Thursday from 5-7 p.m. and Friday from 4-7 p.m. Enjoy fresh nigiri, sashimi specialty sushi rolls, as well as hot and cold appetizers. Monday through Thursday.

8830 Keystone Crossing
Indianapolis, IN 46240
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Dining Style:
Casual Dining

Cuisines:
Japanese, Sushi, Steakhouse

Hours of Operation:
LUNCH:
Monday - Thursday: 11:30 am - 3:00 pm
Friday: 11:30 am - 3:00 pm
Saturday - Sunday: 12:00 pm - 3:00 pm

DINNER:
Monday - Thursday: 3:00 pm - 10:00 pm
Friday: 3:00 pm - 11:00 pm
Saturday: 3:00 pm - 11:00 pm
Sunday: 3:00 pm - 10:00 pm

Cross Street:
Sheraton Hotel

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

Phone Number:
(317) 846-2495

Website:
http://www.benihana.com/locations/indianapolis-in-in

Additional:
Bar Dining, Bar/Lounge, Beer, Full Bar, Non-Smoking, Wine

Benihana - Indianapolis Ratings and Reviews

5
4
3
2
1

3.8

Overall Rating

based on recent ratings
food

4.2

service

3.6

ambience

3.6

value

3.5

Noise

Moderate

70% would recommend it to a friend

Good for Birthdays (31)
Fun (30)
Special Occasion (30)
See All
Good for Groups (24)
Kid-friendly (22)
Good for a Date (22)
Casual (21)
Great for Lunch (15)
Good for Anniversaries (14)
Comfort Food (9)
Sunday Lunch (9)
Creative Cuisine (9)
Authentic (8)
Romantic (7)
Fit for Foodies (6)
Business Meals (5)
Healthy (5)
People Watching (5)
Pre/post Theatre (5)
Tasting Menu (5)
Worth the Drive (5)
Happy Hour (4)
Hot Spot (4)
Cozy (3)
Late-night Find (3)
Good Vegetarian Options (3)
Great Beer (2)
Neighborhood Gem (2)
Paleo Friendly (2)
Seasonal (2)
Spicy (2)
Great for Brunch (1)
Disabled Access (1)
Gluten Free Options (1)
Handcrafted Cocktails (1)
Live Sports (1)
Local Ingredients (1)
Vibrant Bar Scene (1)
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1090 reviews
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·Dined on January 12, 2018

Had a great time here for my birthday dinner. Our Server was really nice and she wore these cool star glass and preformed really well while cooking. Did not like how I could sit with my family due to number of seat at one cooker

Tags: Fun, Creative Cuisine, Good for a Date, Romantic, Good for Anniversaries, Hot Spot, Special Occasion, Healthy, Good for Birthdays
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food5
ambience5
service5
value3

vip
 (Indiana)·Dined on January 11, 2018

Horrible experience. Took 1 he 45 min for the chef to cone to our table. Other tables sat down after us and were served before us. While they did discount the meal it was still expensive and disappointing. It was for a birthday and that landed flat for the birthday person. Ugh. Won’t be back.

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food5
ambience1
service1
value1

 
·Dined on January 11, 2018

We have been visiting the one in Indianapolis for over 25 years. Love it! We always look forward to our next meal there. The staff is always friendly. The cooks are amazing. The fried rice is the best fried rice I have ever eaten. There are a lot of good places to eat, but Benihana's in
Indianapolis is out favorite.

Tags: Good for Birthdays, Fun, Casual, Good for a Date
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food5
ambience5
service5
value5

 
 (Indiana)·Dined on January 11, 2018

Seated with other diners who were on their phones the entire meal. Ignored their children. Their conversation on their phones were filled with obscenities. Our chef was apparently filling in and was not entertaining at all and my meal was wrong but still very good. So a lot depends on your fellow diners.

Tags: Good for Birthdays, Fit for Foodies, Kid-friendly
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food4
ambience3
service3
value4

 
·Dined on January 7, 2018

1/7/2018 at 4:00

Staff seemed minimal for front and back of house. To go orders seemed to have been lost, there were several empty tables, however not clean or being cleaned. After waiting 15 minutes to be seated, still watching the staff try to keep up with current tables and to go orders, dirty tables still not touched, and no idea of when we would be seated, we left.

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food3
ambience2
service1
value3

 
 (Indiana)·Dined on January 6, 2018

This is probably the worse experience we have had at the restaurant. And I hate it, because I LOVE the food here.
We got put at a table that had two extra seats added along with another party. Now, I understand that we wouldn't have a table alone, and that is fine, I like sharing the table with other parties. But when the seats are already a little close, then they shove two more chairs to the table, it was very uncomfortable for all of us. We kept sharing looks with the other party like "you have to be kidding me". The chef was entertaining and great. Our host did not offer anyone at the table the dessert that came with their meal. And when we asked about it he said "yeah, sure, I can get that for you". Like it was something extra we were asking for. For the price we pay here, I expect a little better. I probably won't be going back anytime soon.

Tags: Fun
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food4
ambience3
service3
value1

 
 (SW Indiana)·Dined on January 6, 2018

We had to wait 45 minutes even through we had a reservation. The restaurant was extremely cold and very dirty. We were very disappointed!!

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food4
ambience1
service2
value1

vip
 (Indiana)·Dined on January 5, 2018

Not a good experience. Food was burnt and management was less than stellar in how they handled it. Thanks for showing us how not to handle customer service, James. BTW, this used to be one of our favorites.

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food1
ambience2
service3

 
·Dined on January 5, 2018

This restaurant has really gone down hill. The chefs are from anywhere within the US and are not trained properly. I have been coming here for years used to be my favorite spot not so much . I wouldn’t recommend anyone go to this location no time soon. They have a lot of kinks that need to be worked out ...

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food1
ambience1
service2
value1

 
·Dined on January 4, 2018

Taking a large family to Benihana is always an inexpensive trip, but the atmosphere is fun and the food was very good. Not thrilled with the changes they made to their loyalty program so will probably reduce the number of times we visit each year, but the meal experience itself was very nice.

Tags: Fun, Casual, Good for a Date
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food5
ambience5
service5
value3

 
·Dined on January 2, 2018

It was good other than we had reservations at 6:30pm and didn't get a table until 7:30pm.

Tags: Good for Anniversaries, Good for a Date, Creative Cuisine
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food5
ambience5
service5
value4

 
 (Indiana)·Dined on January 2, 2018

This visit wasn't great for me. Don't really have a server in my area so if I needed something I had to ask a manager or someone else helping out. And when I was ready to leave at 615. Didn't get my bill and checked out until 655pm. So I wasn't happy

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food3
ambience3
service1
value3

vip
 (San Diego)·Dined on January 2, 2018

Atrocious beginning to end. Worst service I’ve ever ev

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food2
ambience1
service1
value1

 
 (Indiana)·Dined on January 1, 2018

DO NOT go to this location if it is cold outside. My wife and 4 kids all froze during the entire dinner. It was miserable. Our chef did not arrive until well around 60-70 minutes after our reservation was made. It was a terrible experience and the manager's only comment was "just imagine how I feel after being here all day".

Our waitress was the only thing positive about the experience...she did what she could to help.

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food3
ambience1
service5
value2

 
 (Indiana)·Dined on January 1, 2018

Benihana for NYE is our annual tradition. The cocktails are good and the food is great. I recommend this for groups.

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food5
ambience3
service3
value2

 
·Dined on December 31, 2017

The food was not as I expected. The food itself did not taste any special, only the way they make it in front of customers is special and fun. However, our cook was not fun at all. He even did not smile and it was weird sitting in front of unknown people with a chef who did not try at all to make it a little warm. The experience of having the food grilled in front of me was intresting, but only for once. The food was too expensive. We payed 100 dollars for two people.

Tags: Good for Groups, Good for a Date, Kid-friendly
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food4
ambience4
service4
value2

 
·Dined on December 31, 2017

Made a reservation 1 week in advance still took 2 hours to be seated after my arrival at my reserved time. And my server Was horrible.. I brought a birthday cake and asked for it to be stored and handled with care .. It broken by someone who handled it in the back but management did nothing about it. Very disappointed.

Tags: Fun
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food5
ambience2
service1
value2

 
·Dined on December 31, 2017

Don't bother making a reservation here-we sat down almost an hour after our reservation and were surrounded by NUMEROUS other parties complaining and upset about the same issue.

They should have been up front from the beginning, right when we walked in the door. Instead, we were fed a string of lies as we continually waited for an hour past our reservation. Will likely never come here again-at least not for a special occasion like this was SUPPOSED to be.

Tags: Creative Cuisine, People Watching, Good for Birthdays, Fun, Fit for Foodies, Casual, Kid-friendly
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food4
ambience3
service2
value3

 
·Dined on December 31, 2017

We waited over an hour and a half and we even had a reservation. We were skipped over. We also didn’t get the chef we requested so we received a sub par chef who was on their 3rd day of work. I expected better of Benihana

Tags: Casual
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food2
ambience1
service1
value1

 
 (Indiana)·Dined on December 30, 2017

We were there to celebrate a birthday. We arrived ten minutes before the reservation, and then were not sat until half an hour later. Host staff was rude and unapologetic, server tried but seemed out of his depth (spoke way too quietly in a loud restaurant and didn't serve us our rice until after the hibachi chef had cooked the rest of our meal and cleaned the grill). I don't think we'll be back.

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food4
ambience3
service3
value3

 
·Dined on December 30, 2017

I love the food there. Recently they have aquired some new chefs and they are not very good with cooking. The food has been burnt and they are a little careless with spilling things. One of the gentlemen at our table had allergies to seafood and the chef got all the way too the end of cooking his meal and added the seafood to his plate anyway rushing to get done. I will be asking for the regulars from now on. If i can’t get one of those i will pass on eating there at that time.

Tags: Good for Birthdays, Great for Lunch
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food1
ambience4
service1
value2

 
 (Indiana)·Dined on December 30, 2017

Usually our experience is good at benihana. This time it was less than stellar.

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food2
ambience2
service2

 
 (Indiana)·Dined on December 29, 2017

Every thing was good or better except for being seated. We were all there within 5 minutes of each other but was seated 25 minutes later.

Tags: Fun
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food5
ambience3
service3
value3

 
 (Indiana)·Dined on December 28, 2017

The food was good. The service was not exciting. The cooking entertainment was good.

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food4
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vip
 (Indiana)·Dined on December 28, 2017

Worst experience ever at this restaurant. Used to love it. Service was extremely slow. We had 5:30 reservations and did not leave the restaurant until 8:30 (4 children 2-9). The Hibachi chef did not interact with the table (and we had our four young grandchildren really looking forward to it) the first bill brought to the table and when it was returned with the credit card statements it was $160 higher with a nonchalant response as our waitress was walking away “must have been the wrong bill the first time”. We asked our server and the manager to turn off a heat register that blasted hot air on two of our party to no avail and when we asked to speak to the manager about our experience, the first time he just said it is what it is and as we were leaving he lied straight to our faces and said he gave a percentage off our bill. We looked at the bill and it was complete. Will never go there again and will tell anyone who asks about it not to go.

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food2
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 (Indiana)·Dined on December 28, 2017

The cook was new, so he had several mistakes. He burnted the fried eggs, and didn’t have all the ingredients that were needed. He forgot to give us our extra order of fried rice. This place is going downhill.

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food4
ambience3
service3
value1

 
·Dined on December 27, 2017

This was my 57th birthday. The resturaunt called that morning of the 27th to say that the water pipes had burst. So they had to cancel. They could not tell me when they would be available. I never received a call back to know when I could reschedule. The $30 gift certificate expired New Years day. So right now I can not recommend this Benihana

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food1
ambience1
service1
value1

 
·Dined on December 27, 2017

As I wrote to you in a previous email when we got to the restaurant a sign was posted on the door. 'SORRY CLOSED BURST PIPES' They should have sent an email or a phone call: we went to PF CHANG and were treated like royalty. Never heard a word from Benihana

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food1
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service1
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 (Indiana)·Dined on December 27, 2017

Went over there about 2 hour drive to find out the blew a pipe. They tried to call but left no message.

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food1
ambience1
service1
value1

 
·Dined on December 27, 2017

They called me at 5 minutes before our reservation to tell us the restaurant was closed due to a water main break. I wasn't very happy as I was pulling in their parking lot.

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food1
ambience1
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value1

 
·Dined on December 27, 2017

The service was horrible and the restaurant was extremely cold. Our server came to our table three times and wouldn’t put our meal in. He had a horrible attitude and wouldn’t refill our drinks and had an issue with doing the birthday celebration song. I would not recommend this restaurant at the Keystone in crossing location to anyone.

Tags: Sunday Lunch
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food2
ambience1
service1
value1

 
 (Indiana)·Dined on December 26, 2017

Our waiter, Orlando, forgot that we ordered a sushi roll, but did bring the other family at our grill their roll. Maybe more waiters should be hired, so the waiter is not handling too many tables and can remember to bring other items and refill beverages.

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food5
ambience4
service2
value5

 
 (Indiana)·Dined on December 26, 2017

Waited 3 hours never got food

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food1
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vip
 (Indiana)·Dined on December 25, 2017

They were way behind due to no-shows of cooks, but most people were pretty understanding. Food was great, and service was good, too.

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food5
ambience5
service5

 
 (Denver)·Dined on December 25, 2017

Although the food was amazing, our service was not. We made a reservation more than a month prior but when we arrived, we were told that they were running more than an hour behind. Our 6:00pm reservation meant we were finally seated after 7:00pm. Very poor planning on management’s part!!! Our server, albeit very nice, was also not great. I would not recommend this location, especially for any sort of special occasion.

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food4
ambience3
service1
value2

 
 (Indiana)·Dined on December 25, 2017

Our reservation was at 5:45 for 4 people. We didn’t sit down at the table until 7. Then our chef didn’t even start cooking until 8. We finally walked out of the restaurant at 9:30. Unacceptable and we will never be back.

Tags: Romantic, Seasonal
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food1
ambience1
service1
value1

 
·Dined on December 25, 2017

Jorge did a great job. He was very entertaining, and the food was delicious.

Tags: Fun, People Watching, Sunday Lunch, Good for a Date, Paleo Friendly, Kid-friendly
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food5
ambience5
service5
value5

 
 (Indiana)·Dined on December 25, 2017

It was around 60 degrees at our table, we had to wear our winter coats for most of the meal. It wasn't possible to shut off the air conditioning. The manager tried to remedy the situation by taping the registers, but that didn't work. Evidently the thermostat is controlled by corporate and SINCE IT WAS CHRISTMAS DAY they were unable to reach anyone for quite a while. This was a VERY unpleasant experience. Very. We didn't ask for a discount, but we should have - actually one should have been offered - the manager recognized and confirmed the problem. It was completely unacceptable. Maybe McDonalds you get stuck under a vent, but for a meal that costs what Benihani charges, it is an atrocity. Will NEVER return!

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food3
ambience1
service3
value2

 
·Dined on December 25, 2017

The air was on very cold, the staff tried to tape off area.

Tags: Special Occasion, Great for Lunch, Seasonal, Business Meals, Good for Groups, Pre/post Theatre, Happy Hour, Good for Birthdays, Sunday Lunch
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food4
ambience1
service4
value4

 
 (Indiana)·Dined on December 25, 2017

This is the second year in a row we have made reservations to this restaurant through Open Table on Christmas Eve, but the restaurant did not honor them. Last year we were so excited to treat our kids to this type of food and atmosphere after Christmas Eve service, but when we arrived for our 8PM dinner reservations we ended up waiting close to 2 hours. We tried again this year. We have 4 kids and the youngest is 7 so waiting over an hour after our 8:15 PM reservation just doesn’t work for us. We arrived and the lobby was full, we asked the management to level with us and tell us if they were going to be able to get us in at our reservation time, but we were told it would be at least an hour and a half wait. I suggest removing the option to reserve from this restaurant or specifically just on Christmas Eve. We left and ate elsewhere. We were all disappointed.

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food1
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