Our waitress for our today was not friendly, she rushed us out, checked her tips in front of us & had arguments with other employees in front of us.
We had a reservation for my son's birthday and was seated 45 minutes later. They didn't have a cook for our table so that took another 15-20 minutes. We ordered an appetizer and got that at the end of the meal. We had to go back and forth to the bar to get drinks because they were too slow. They brought us soup and salad and there was a hair in one. They did discount everyone's meal by $10 bit the bill was still outrageous for the service we got.. will not be going back.
I’ve been to this restaurant 3 times and have had good service once. I only kept returning because of the food. This past time, During the whole evening our waitress was rude and inattentive. To top it all of my party had completely finished our food and had to wait FORTY FIVE MINUTES before we got a check. I finally had to go to the front desk to get them to find our waitress. They tried to make it right by handing out free appetizer vouchers but I won’t be returning. I have never not given my waiter/waitress a tip but this time I didnt.
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Fun time! Good food but can be expensive. Sign up for the birthday club but watch for exclusions.
My boyfriend and I came for Valentine's dinner. Neither if us had ever been before so we were looking for something different. Since there was only the 2 of us, they sat us with 3 other couples. Our server was polite but not very helpful for our group, most of us were first timers. She did keep up on our drink refills but at the end of our entree she did not off to bring our hot green tea, ice cream/sherbet to the table; instead she just asked if we needed any to go boxes, drinks, or if we wanted ice cream to go. My boyfriend and I both ordered, what they advertise as, a 6 course meal so we were caught off guard a bit when she starting asking if we wanted things to go. It almost felt like she was rushing us. The chef we had I believe was a newer employee. He was very fumbly with his utensils, couldn't get the onion volcano to light, had to repeatedly check the tables dinner order ticket and even messed up a couple things, etc. We did not get the full ambiance that other dinner around us got but all in all we really did enjoy our evening. We will return in the future to give them another try!
Loved it as always!
Service was kind of slow this time. Had a lot of waiting to do even though we had reservations. Would like to come back, but friends did not like that we were there over 2 hours and 25 minutes.
Worst habachi show I’ve ever seen. The chef at the other table was throwing all the great habachi tricks, but our chef ... let’s just say that all of us at the table just kept looking down because we were so embarrassed for her. The server was top notch though. The food was average.
Miss the regular/old chefs. The new ones try, but the showmanship is missing. This time, the food was good but still very slow service. Second try after losing most of the staff. I will seek a new Japanese steakhouse. Rose always has a smile.