Benihana - Indianapolis
Great Experience for our grandson’s 16th birthday.
Kylan was an amazing server. He was there when we needed anything at all. Very friendly, courteous, and did it with a smile and it showed he takes pride in his job
Definitely going to request him next time we come. My husband and I come pretty often and he by far is thee best we’ve had.
The chef was horrible and over cooked the main course shrimp. The waitress hardly ever brought refills on the expensive lemonade, there were ugly loud machines planted around the restaurant doing something with the ventilation system. The floors in the bathroom were so sticky every where that it was almost hard to lift your feet. It was so discussing. We have been coming to Benihana for years and this was bar far the worst experience ever for many reasons. Also they didn’t hand out the tambourine and instruments to sing to my boys for their birthday. Finally they forgot to take our picture.
I made a reservation via Open Table. The manager was kinda a jerk and said that I can not make an OT reservation and sit in the bar area. I have been doing it for over 4 years and NO ONE indicated such. I think that he was mad because I pointed out their "profiling" sign that was not being enforced.
Great experience and the food is delicious! They forgot our ice cream and tea but that was the only minor issue. Our chef was great and all of the food was amazing, especially the shrimp! Will absolutely be back!
Server was mean no smiles and the smiles she did give we’re hslf smiles and fake I believe her name was crystal the chef was new and couldn’t do the volcano oniniins geese the portions were small for the first time and the family we dined with of four was funky except the dad they didn’t even talk
Super friendly and attentive staff. Well trained. They were busy when we got there but they were firing on all cylinders. Even the busser got in on the entertainment! As we were leaving, the manager said thank you and have a great night then informed us what roads to avoid because of traffic.
Good food. Service a bit slow. Expensive meal but we knew that going in. Will return
Waited 30 mins after our reservation. Then waited longer to be served. Poor service and manager needed to be more proactive. I’ll be back because I love the food but there is plenty of room for improvements.
The cook was new and it took along time for our food to be done. We ordered 2x the rice but he didn't make enough and had to have someone else cook it. The air was out and it was hot and noisy.
The restaurant was a bit different with the sound of the portable ac units.
My Son’s birthday dinner was very nice, my youngest son wanted fried rice and Ashley’s management team was able to quickly cook the rice for my son after the fact of not ordering at the beginning of the dinner service.
I rate this restaurant good and could have been excellent if the server would have remembered the reason that we were their to celebrate my two son’s birthday. Ashley saved the day by bring my youngest son a birthday balloon which moved the bar to my excellent standards.
I would recommend Benihana Indianapolis and the excellent service from Ashley’s management team!
At first the waitress took the drink order at the table, another lady that wasn’t with me and my husband ( with another party ) had order a strawberry mojito same as my husband so then she brings drinks out and forgot my husbands she seemed to be aggravated so he even apologized for telling her she forgot his drink. It through the whole vibe off the other lady even spoke up and had to tell her she forgot his. Then he ordered the rocky meal that comes with chicken and steak all he got was steak and shrimp I also ordered the binihana delight and my plate had mushroom on it. Then as she passes out our bill we charged up for a lemonade and the mojito. By the way I ordered water with lemon. She also never brung us our to go containers the bus boy got them for us cause we was left setting at the table. Completely was the worse experience I’ve ever had there.
Have been visiting the location twice a year for past 15 yrs as a place for nice dinner using Indy as halfway meeting point. Have seen a DRASTIC down hill in quality of facilities service and cleanliness
On a 95 degree day their air conditioning was not working. They brought in portable units but sat us by one that did not work. We asked twice about turning it on because we were sweating from the heat of the grill. I spoke to the manager when we were almost finished and he did and it worked finally! Our dinner conditions were miserable! We felt so bad for the workers, too. Do not go there until air conditioning is repaired.
The food need a little more seasoning and flavor and the cook should make sure if it 8 people at a table that everybody plate looks the same when you see that some of the people that have the same thing as you and you Pay the same money but your food don't look like there's
This restaurant has seen better days. It felt run down. Nice server and pleasant hostess. The food is overpriced, though.
Great food! Tremendous value for the quality and quantity of food.
Waitressed handed the forks to us instead of us picking them up. I don’t like that plus I asked for a full lg pot of tea she only brings half a pot twice I was very upset with this waitress. Service has really gone down. Quality of food not what it use to be. For being my favorite restaurant I am so displeased. So sad
Horrible. Server was slow, a/c didn’t work, and the place is dirty. The server took my dinner plate before I could finish my food.
Service was a bit slow for a Monday.
We have always enjoyed Benihana but on this visit the service was not good. The chef was incredible and did a great job but the server did not. The chef had to go back and check on several things we ordered on two occasions. Not sure if we just hit on a bad day but I was disappointed for a meal that was over $200.
We sat waiting for 45 minutes for our chef to arrive then they blamed us for asking for a special chef (which we didn’t do). It was very hot and very noisy and we had a hard time talking.
great people that work there. they also make great food.
Service was terrible. Waited over 20 minutes for drinks. Appetizers came out incorrectly. Received appetizers we did not order. Also, not to mention the alcoholic drinks we ordered took a long time to come to the table and tasted awful. When the chef came out to the table to begin preparing our food, he read each person their order to make sure it was correct. Each person’s order was wrong!! Very frustrating. The manager did take 20% off our bill which was appreciated but the evening was already spoiled by that point. Will not go back to benihana for a looooong time.
Benihana is one of our favorite places to eat, no matter which location we visit. Unlike a lot of their really tacky imitators, they do NOT throw food at the guests' faces, or squirt sake at them. Just provide nice, reliable, tasty food. Our only (very small) gripe is that some of their teppanyaki dishes could be improved with a bit more garlic / onion, but I realize that is a matter of personal taste.
During busy hours, they can be almost overwhelmingly noisy, but that's because they get really crowded because they are very popular. That is still an improvement over some imitators -- no air horns, gongs, parade dragons, etc. for special events, which can be quite over the top, which can quickly become irritating (elsewhere) if there are several 'events' in the course of a visit.
This location gives less food than any other Benihana I have been to. The rice does fill the bowl when you get the chicken fried rice l, but if you only order white rice they fill the bowl. Yet there is an $4.20 for fried rice and you should get more being that they include rice in the meal.
If you go request Ronaldo best chef hands down
My food had hair in it, the plate that was sat down had hair on it. The chef Jorge was rude as if he had a attitude my husband asked for no mushrooms or onions n his food was cook with it when we told chef food was not right he put the food bk on the grill n removed the vegetables n put meat bk on plate instead of remaking the food. It was over all horrible
I'm not a habachi fan but most people seemed to be having a good time. I'd like a better food value without the silly show. The conspicuous absence of anyone Asian is also something. Whatever.
Waited 20 minutes for our reserved table. Went to Maggianos instead and had a great meal.
Benihana needs a complete makeover. It’s old and fun down. They actual had some machine thing venting out of the building right by our table. It was warm in there so many they have HVAC issues. I won’t go back.
The local was a quick dirty and small bad !!!
Dont have a streamlining cokers so ones as most happyer than the others so can be a sucks!
We had reservations for 8 did not get seated until 9!!! They sat us at a dirty table, we asked to be moved. Then they didn't take our order for another 30 minutes. We didn't get our food until 10 p.m. Manager did take 20 % off the bill. By then we were over it!!!
The service was good, but the amount of time to receive service was not good at all. I made reservations for a party to begin at 8:00pm. My party all arrived and I let them know everyone was there and we could be seated. We did not get seated until 8:50pm. The service was slow and all of the staff seemed overwhelmed. We were even sat at a table where the grill was dirty. We asked for an alternate table and the new table's grill was also dirty. I am not sure if this location is understaffed or what the problem was. The manager was very pleasant and gave us a discount off the bill and a coupon for our next visit, but I am afraid to visit this location again because this is not my first unpleasant experience at this location.
I made a reservation and they didnt even seat me until 20 to 30 min after my scheduled time. They took forever to take our order. They forgot to bring some of the items that I ordered and still charged me for them. They forgot to apply my birthday coupon and I had to send them back to change the bill. And they kept forgetting to bring drink refills.
Used to love Benihana years ago but things have gone downhill. The restaurant was hot and sitting next to the cooking surfaces made it worse. Water glasses were sweating! Our waiter was busy and never came back to offer more drinks or to check on the dinner. The chef (Jorge??) was pleasant but did none of the presentation, just cooked. Maybe because they only sat four of us at a table? The food was average, most of my plate was filled with onions rather than zucchini, vegetables or meat. And prices are not cheap! Was disappointing, maybe that is why the parking lot was half full on a Saturday night.
Great food and wonderful atmosphere! Service was amazing and we even got a free picture to mark the occasion!
I always enjoy dining at Benihana. This is one of my favorite restaurants. I never feel rushed and truly take time to appreciate my family and friends, while sharing a great meal.
I’ve been to several grill places in the past. This restaurant charges too much for not a lot of food. Not worth the price. The chef was wonderful and perfect, everything else was below average
We had a great time and my kids loved it!