Benihana - Houston
Dinner: Monday - Thursday: 3:00 pm - 10:00 pm, Friday - Saturday: 3:00 pm - 11:00 pm, Sunday: 3:00 pm - 10:00 pm
Fantastic experience; amazing service 10/10
Our chef was very friendly and the food was great!
Great customer service. Tony our cook was great!
It was cool. It was my birthday and been wanting to come here for a while. My wife was afraid at first but loved it at the end. I want to go the downtown Houston location next.
Place was noisy, screaming babies and birthday songs. I had a much higher standard for benihana set in my mind but guess it had been many years since last visit. Our cook burned everything, from the veggies to the shrimp. This was a special occasion but everything seemed to be such a mess. not sure i would recommend.
Great food and wonderful servers made this an OK overall experience. For my family it was the first time, and they really enjoyed the meal. My biggest problem is the lack of interest from the chef. For this place, and other like it, the chef is the carrier of the experience. Done right it really is an experience. Fun, engaging, and entertaining. I have been here twice, and none of the times the chefs managed to connect with the audience. This last visit he didn't even try the least. Just going through the motions. I guess it felt more sad than anything.
But the food was great.
Everything was perfect- the food, the staff and specially our Chef! Thank you so much!
The food was spectacular the service was great. The staff were very respectful and polite. Took my girlfriend to eat lobster for her first time and she enjoyed it.
Although the chef seemed as if he really wasn’t hyped up as the other chefs. But he did look like he had a long day and he never broke his smile. But overall it’s was a good night. Benihana will always be top notch on my list.
It took a long time for chef to come out. When he did, apron and towel very dirty. Old and new stains. We sent several dishes and glasses back with stuck on food. The chef was burned out. Couldn’t hear him, barely did presentation. Food was average. We were there for birthday that I confirmed. They didn’t present. But just as well. They used to do a pic, give a hat and group sang. Now one elderly man comes out with a tambourine. The vent didn’t work so the steam came on us. We were all sweating
Disappointed with service. I asked for a cocktail and it never came. The AC was not working in main dining area and we were not told before being seated. We told the manager it was hot and he smiled and walked away.
We took the grandkids. The chefs are very entertaining for all...and the food is excellent.
The hostess was tasteless and rude. Waitress never came to get drink orders and when she did it was too late and brought wrong drink. Very hot and waiting for the cook was too long with 2 small kids under 2. Very disappointing for my 35th bday. They never came and sang the birthday song to me and never came and took picture. The reservation stated BIRTHDAY RESERVATION.
Restaurant was crowded (although it was Saturday night) and very warm inside. Food was not good - usually much better than this. Chef put literally NO salt, pepper or butter on my hibachi steak. Don't know if he forgot, was distracted or what. Would not go back to this location.
The food and atmosphere was great. There was a leaky ceiling near the areas I was sitting in but overall I loved my experience.
Food was awesome. However, there was some sort of leak coming from the ceiling that left our entire table drenched.
Everything was great except there was water dripping from the a/c on a few people in our party which made us hurry up and eat just so we can leave.
Food just wasn’t the best. Waiter ran my debit card twice. Quality of food for the price wasn’t good. Price was high and food quality was lower than ever
We attended this Benihana to celebrate a birthday, needless to say the food and service were mediocre. My shrimp were over over cooked, and we were made to sit around guests we didn’t come with who spoke non-stop. I’m sure there is a rationale for filling up tables, but my maximum rating is 2+. It’s okay if you just want to get out of the house.
We had a reservation and were promptly seated. The food was good and the cook was entertaining. The restaurant was too hot and the drinks were not refilled regularly. Overall an average visit.
Usually love BH, but this time was pretty awful. The service was slow, food was bland, and the cook ended up with food all over the place
Very disappointed in this visit. The whole point of going to benihana is for the cooking show. The chef was just there to cook nothing more.
I was celebrated birthday for my mom, excellent service and nice environment
The food and service were very good however it was terribly hot in the room. All those large cooking surfaces operating at the same time mad energy it very very hot. We had two family members - one elderly and one diabetic - who really had a hard time with this issue, esp since we were being served warm food as well. They did turn on a large floor fan which helped but it was incredibly loud and not enough to really cool us off. They need to fix this problem or we will not be going back again with family.
Food and atmosphere was great. Our table was great.
Had fun at Benihana tonight. I get a kick out of the chef “Juan” from Guadalajara just outside Tokyo! Ha ha. He is always entertaining and prepares his food perfectly. Love this location on Westheimer.
My daughter’s birthday. It was a good dinner.
We have been here many many times and have always loved Benihanas, but this time they didn't seem like they had it together. They messed up some things on our check, the food wasn't nearly as good as usual and our chef was not as good as normal either. That being said we love this place and will continue going back.
Very good and fun the tricks the chef did was amazing fun and cool would really recommend this to some of my friends had a amazing experience.
Coming on Father's Day is not a great time to eat. We knew that. It was also my birthday, but the staff forgot that was on the reservation, but they were backed up--our reservation was delayed by 25 minutes and the waiter was very, very slow. However, when the cook came, he was great--fast, efficient, entertaining and did a nice job on the food. Thank you Henry the cook who salvaged the situation.
Everything was good! My family loved it! And our table was waiting on us as expected.
This is our first time in Benihana and the experience is below our expectation. The first thing is I can't listen to what the chief said. Second, we expected to see chief's cooking skills and a little cooking show but he was doing very little or I have to say nothing to impress. The only thing we like was the food. Overall, we are kind of disappointed with the service.
I made reservations on my app/phone for 6:30. We arrived at 6:10 and checked in. Hostess said she had us down. Waited about 45 mins and checked in with her again. First she acted like she hadn't seen us and that we hadn't checked in, then she said someone must have called our name. We were sitting close in the bar area and never heard our name. If that is the case, then please make point to call names in the bar area as well, especially during busy times. We are regular customers of this location and love the food & service. They were obviously having some type of air conditioner issues. They had some sort of machines ran thru the ceiling, it didn't help, it was extremely hot in the restaurant. Maybe we will visit the Sugar Land or Downtown location next time.
Amazing time! The food and drinks were spectacular! One of my favorite places !
Took son for 10th Birthday (1st time there); had a reservation for 11am—we were seated until like 11:25, then had to wait another 10+minutes for a server to come to our table, and then another 10+ minutes for a cook to be ready! We had 3 kids total and needed to have extra patience! Boys were disappointed in the lack of “fire show” from our chef. The food is not as tasty as I thought it would be for the price...I’m sure the price is more for the “entertainment” you get.
They seat 8 people to a table which is elbow to elbow crowded and I was on the end where I was seated in front of only half of the table. The AC unit above our table kept dripping on my husband head We ordered a bottle of Chardonnay which was served with two lipstick stained glasses which we sent back. When they came back with clean glasses the bottle of wine had already been opened and was stuffed with half a cork. After they poured the wine they just left the open bottle on the table! Didn’t even bring out a wine bucket. Very disappointing.
Enjoyed my meal very much. Waitstaff was very good. Was fairly quiet until they sat 4 very loud young boys next to us. After it made having a quiet conversation almost impossible.
Waitress was rushing us!
We always enjoy our time in the restaurant
Everyone was so friendly and energetic. The food was amazing and they fulfilled every request and more!