Happy Mother's Day. Don't just give a gift. Give an experience like any other.
For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
What’s the point in a reservation when I have to wait an hour to be seated like everyone else
My initial waiter was rude but after reporting it, his demeanor changed. The manager and other waitresses and waiters were awesome!
Brought appetizers 30 minutes after we got food. Asked for lemons and sugar at least 7 times... never got either. Never got 2 side salads had to ask to have them taken off our bill. Had to sit and stare at meals for 10 minutes before even getting chopsticks or silverware. An hour long dinner took almost 3 hours.
We always enjoy meeting and getting to know others at the table. This is the best part of dining at Benihana. The food service is consistent and the wait staff will usually find a way to make the entire table laugh at least once. We were celebrating my husband's birthday .
My visit was excellent, except the wait time for the table to fill.
Food was burnt. All of the tricks the cook tried failed. The waitress didn’t put in half of the order for one person in our party. The filet that was ordered was extremely undercooked. When the cook tried to fix it, he kept cutting it up into smaller pieces, effectively puréeing the steak.
This place is filthy! The food was ok. It took FOREVER to get our food
It was very, very loud. Also, disappointing that they had as many of us around one table as they did. We had one child in our group, & another lady had two children. I think the staff figured they could get away with shoving an extra chair. Too cramped. Food was delicious. Chef thoroughly entertaining. Waitress was forgetful, though.
I visit Benihana often and really enjoy coming with my children. I haven’t been to this location in a while normally visit the location in Sugarland. Our reservation time was perfect we came in and were able to be seated immediately. Our waiter was extremely rude we sat at the table with another family and he treated that family like royalty and barley said anything to me and my children. Our chef Betty amazing funny fun I tip her separately for our dinner because I enjoyed her. As soon as our chef walked away the waiter, he came up with boxes shoving them to us instead of asking were we done with our food which my family was still eating. I get the urgency of wanting to seat other people but I didn’t get to enjoy my meal because I felt compelled to get up and go. I wouldn’t recommend this location to anyone. I love Benihana so I’ll be going back to the sugarland location
I have been coming to this place, since I was kid. One of my favorite restaurants in Houston.
We ended up leaving. Reservation was 40 minutes past and overbooked our table. We had no room to sit. Will not be going back.
Chef Doan was the best one we have had in years. Lots of fun and so many laffs.
Delicious food, great service, and a great environment.
The customer service was terrible and the food was very overrated, we ended up leaving and just eating pizza.
Excellent food as usual. A bit of a wait (20 minutes) for our table even with reservations. Then, after being seated another 15 minutes later before chef arrived.
Excellent experience. Joe, the manager, is an awesome person that makes us feel very welcome each time we visit Benihana.
I am a regular customer & I think this was by far the worst experience. There was apparently a new manager who was very annoying and interfering with Edgar, our favorite cook. The waitress is usually very good, but this day she was stretched thin. I think I will take a break from this location.
I was very unhappy with the fact that I made a reservation for a certain time and never got sat down once the time came and to make matters worse another person had also been waiting well over 1 hr after reservation time for a table. We ended up leaving and eating elsewhere. I will not be going back to that location.
Consistent food and dining experience is as expected. Be prepared to wait to be seated well beyond your reservation time.
Our cook was inexperienced the food lacked flavor and my salmon was undercooked.
Our dinner reservations were for 6:15 and we didn’t get seated until almost 7:00, it took over 30 minutes for us to get our waters, my drink order was wrong and our waitress kept telling me it wasn’t wrong, she disappeared for long periods of time, my steak was tough when I ordered it to be cooked medium, our cook almost never showed up, and we didn’t leave the restaurant until after 9:15 and our table didn’t order an appetizer or even get dessert. I will never come to this location again. I apologized to my date the entire night. I was embarrassed of my choice for a date.
Birthday surprise for wife
Good time will be goin back soon
I was extremely disappointed in you guys performance on Valentine's Day 2018. I had reservations for 7:30 and when I arrived I wasn't seated until 8:30. My fiance and I we're very disappointed in our experience at this location. The cook and the waitress both had Snappy attitudes with us and both blamed it on it being a long day. Smh
We went for Valentine’s Day and had a wonderful time. The staff was very accommodating and the service good despite it being an incredibly busy evening.
I enjoyed the chef Charlie. He was great,funny and entertaining. He included everyone at the table.
Its was perfect, took my date and we both had a great night, the chef was amazing, setting a great mood for everyone, and making everyone laugh and smile, food was good too, would totally recommend it
Good food pretty noise I was disappointed they didn’t have my yum yum sauce that I usually get now they only have brown mustard and ginger sauce
We celebrated our daughter's 15th birthday. Our waitress and chef were awesome. Couldn't beat the pricing either...5 course meal with alcoholic drinks for 7 people - Under $400.00 with 40% tip. I know a bit extra for tipping, but two servers = two tips. At least for me.
Would not have traded the night for anything. It was truly lovely, fun, entertaining, and just down right good. The chef prepared the proteins to perfection. Even my 11 yo son ate his steak and chicken. And he is the pizza king. I should purchase a Domino's franchise. I would probably save money.
My brother-in-law and sister joined us. They are vegetarians. They were able to create some wonderful dishes from the options offered.
I, of course, had a filet minion. Oh my gosh, melted in my mouth. It has been a long time since I had a good, much less great, steak in a restaurant. Husband & daughter had the seafood. They tell me the lobster, shrimp & scallops were wonderful. They really didn't share well. It's okay; I didn't either.
I highly recommend Benihana's for just something different. You get a dinner & a show without leaving your seat. Priceless!
The Chefs are great and always put on an astounding show.
Food was great, only issue first group seated but we had to wait for 2 other group to seat and order, then was served last at the table.
We dine here several times a year and are never disappointed.
Amazing staff. Chef made us feel comfortable
It was my birthday on 1/25/18 as I listed in my reservation and I told the staff it was my birthday. Other people at other tables were acknowledged with birthday songs but I did not receive one. I've been using the birthday coupon for about three years and never have I had to print it out to presented to receive the $30 off the meal. They couldnot accommodate it from my phone or, have me return to the restaurant with it. I did not receive my 6 course Ice cream ad it says on the menu. I'm usually at this restaurant every year for my birthday and this year was a very disappointing time.
Amazing! Outstanding food and service! Thank you!
Never got to try their food, had reservations got there 15 minutes early waited for 1hr, sitting in the bar drinking $12 well drinks, and still not seated. Not very organized up front.
My 32nd birthday
Our waitress Jennier from what we noticed only had two tables and was unable to keep up. We had to ask for drinks and I even had to ask for another gentleman that was seating at or table to get him his steamed rice.
Just think about it who wants to spend $160 to leave a restaurant and still have a hungry family. It's ridiculous. But, it's okay our teenagers work at Whataburger and that was great we all got great burgers
Booked reservation for 8 didn't get seated until 9 and didn't eat until 10pm