Benihana - Houston - Downtown
Great food. Great chef. Outstanding atmosphere. Great drinks
The air conditioning must have been broken or something. Was very hot. Usually it’s cold so we had worn pants. Hibachi grills everywhere. Tons of people and had A/C do not make for a comfortable dining experience.
Plus the taste seasoning wasn’t what we have come to expect... and for some reason it took almost 2 hours for our meal. Usually we’re in and out around 50-75 mins at the most. Oh well.
Our party of 6 went to Benihana’s to celebrate our daughter’s birthday. It was a horrible experience and we will not return. The air conditioner in the building was not working adequately and with the grills going it was so hot in there that it was unenjoyable. I asked if the door could be opened to circulate air and they said no and when the manager noticed that I was fanning myself he came over and asked if I was ok and I said no. He didn’t offer to do anything for us to remedy the situation. My husband jokingly asked for icecream and he did bring him a cup of ice cream but that didn’t do anything to correct the problem or make it ok. I ended up having to leave to go to the restroom for a while to splash water on my face to cool down. It was a horrible experience
There were 3 bartenders behind the bar and the lounge/bar area was virtually empty and yet the service was extremely slow. Then they wrang my beer up at the wrong price. Then i had to wait for a manager to correct the charge (they would not void and re ring the beer for the correct price). my party was sat and had to wait for me to straighten it out. The AC was out and so they had a portable AC unit going but sitting around the Hibatchi grill with no AC was horrible. Not sure why they didn't contact us and let us know they were having AC issues...we had a reservation with contact information. I assumed they wanted our business and were banking on the hope we would stay and eat there...not concerned about our comfort. And finally, after all this, the wait staff didn't sing HAPPY BIRTHDAY to the birthday girl who was ALSO a 1ST TIMER at Benihanas. I asked the host twice if they could sing to our birthday girl and they ignored our request. Sad really, because there were several bdays so she heard the other bday people being sung too and got neglected. With Benihanas reputation, i expect so much more. I have been to other Hibatchi gril restaurants and i would put Benihanas at the bottom of that list. Sorry, telling all my friends...BAD ...JUST BAD.
Entertaining chef. Ok food. Horrendous service.
Party of Six reservation for 7:15. 5 of us show up at 7 but we can’t get seated until last person’s here, which is fine. But the hostess got an attitude and said I need to seat you now (15 mins before reservation) or else you might lose table. Sixth person shows up a minute BEFORE 7:15 and hostess says well your whole party didn’t arrive at the same time, so now these other people are ahead of you.
Also, once seated, the most incompetent waiter I’ve ever had in this city. Something stupid was wrong with every course.
Amazing atmosphere and great service. We sat at the tapinyaki bar and the chef was funny and entertaining. We were in Houston for vacation and really enjoyed our date night
Still one of our favorites! A repeater!
Always (usually) enjoy our dining experience but this time it was lacking in two areas: the hostess not acknowledging my specifics with my reservation and our cook didn't come out for over an hour. Guess we just picked a bad evening to dine. Hope to not ever have this experience again...
Food was mediocre. Our bill was over $100 and food’s quality and overall flavor was something we could of got from a drive through or pre-packaged from a grocery store. The air conditioner was not working. So just think of sitting in front of a barbecue pit in 90 degree weather. Our waitress was rude and forgetful. Someone at our table found a hair in their sushi. And we didn’t get all that we ordered. When we told the waitress she said oh don’t worry I can get it for you and she just never came back with anything not even drink refills.
I did not like the food at all. It was my first time going and last
The restaurant was extremely dirty and the bathrooms were dirty.
Hello made an reservation for 8pm due to the AC not working in hopes the area would cool down due to it not being as hot out. I called early in the day asking if AC was working was told it wasn’t which is why my husband and I booked a late reservation. We sat down promptly at 8p.m. Our waiter was well over booked for the amount of tables he was servicing & rushed over took our drink orders along with our food orders he was very short and dry. Waiter walked off by 8:10 we received our drinks 15 mins later along with our soups n salad. We didn’t have any one come to us for the next 45 mins we either had to get up & go to the bar to get our own drinks some at the table dropped there fork they also had to get up & get there own utensils. I finally decided to get up n look for a manager or someone at the front. Tommy is the manager at this location she was a bit short once I told her our situation she rushed us off n said I’ll comp your rice. I explained we don’t want anything g comp we just want to eat & have proper service. We were promised a perfect service from our chef. He was a bit clueless to what he was serving everyone he handed out wrong stuff to each person at the table after correcting him several times. The chef was not prepared with items he needed to fulfill our orders. Chef didn’t have enough rice bowls he tried to wave down different employees to request more no one would bring him some a lady at our table offered to go get them (the same lady who had to get her own utensils) her husband told her he had had enough & not to go get the bowls. You can only imagine our “comp rice” was way over cooked due to lack of service. My husband requested his steak to be cooked medium with spicy teriyaki. The chef totally for gets served my husband a sauce less steak n mid way remembers and take half the steak back place it on the grill and pour the sauce on it. Then serves everyone else there food by the time he gets back to my husbands steak it is a WELL DONE TOUGH.
Great atmosphere and customer service... went for my birthday and the chef was awesome with different tricks with the food. Will be back soon.
The food was so bland that my daughter and I were so disappointed that we skipped the mall food court to eat here. There were several air units around the restaurant causing the abnormal noise level. The service was good. Overall the experience is not what I know Benihana to provide.
The restaurant is dirty and smells. The service is good and food is on par.
Great fun but way over priced for what you get. We went with our family and had a great time. Bring your wallet, you will leave with a pretty good bill.
The AC was out. It’s actually ALWAYS out in the summer at the Downtown Houston location. Great service & great food.
It was ridiculously hot in the restaurant. I’ve never walked out of a restaurant into 90 degree weather and been relieved. According to the staff we talked to this is a systemic problem with the building and not a one time thing.
The staff was trying but they were covered in sweat and they looked miserable.
The food was rushed and the whole thing felt cramped and kind of dingy. The rice and veggies were on the raw crunchy side.
I would not recommend this location to anyone.
We were seated right away and the host was friendly. The server was nice but forgot my edamame appetizer and steamed rice for my meal. I was very thirsty so the server kept my water glass filled. Manager was friendly and checked up on us. When the check was presented to us, there was an extra charge. My date and I both had the hibachi steak with shrimp and were surprised the steak wasn’t more flavorful. The experience was ok.
Food was a bit overcooked, the chicken was cooked too long and was dry.
The drink had no alchol so, I didnt want to get another one. The food was ok. The chef was ok. In the past the chef would do all the tricks, it seem like he was just going thru the motions. The person I was with, it was their first time there. The place needs some upgrade. It has a run down feeling.
Our server was very rude. She was not friendly at all. Did not help our cook out when he couldn't find the sauce bowls. Our cook had to ask another server for the bowls. The service at this location has gone down. The food quality has gone down also. Our lobster and steaks were over done. Very disappointing. We will not be back to this location.
Very good, I’ll be back again.
Amazing service! Food is always on point. Thank you guys!
Great place to celebrate special occasions...
Our party of 7 thoroughly enjoyed ourselves!
We brought our 4 year old for her birthday celebration with her 5 yr old sister and another 4 yr old friend. None of them have been to a hibachi so we were really excited for the kids to see the ticks and such. Unfortunately the whole thing was disappointing. It seemed so rushed and the only trick they saw was the train/ volcano thing that was done within seconds. And that was it. Oh and the heartbeat that they almost missed as well. No egg into hat, shrimp into pocket, knife work was sub par. They forgot that we came to celebrate her birthday and if not for when we mentioned we wanted dessert that they realized and sang happy birthday and brought the kids ice cream. Overall for the price and experience, I doubt we’ll be going back anytime soon.
The fried rice was overcooked and pretty much tasteless. Restaurant looked poorly maintained and not clean as one would expect. I love Japanese hibachi food normally, but this was a big disappointment for a lot of money! I will not be back.
Very unhappy with the quality of service my guest and I received.
My sons birthday!
We came to celebrate our daughter's graduation. Our chef did a wonderful job. She interacted with us and was very personable. She even took a picture and printed it and give it to my daughter to mark the special occasion, which was very nice. The only thing we did not know beforehand was there was parking that would be validated thru a nearby hotel. We paid for parking and walked to the restaurant. We were unaware of the parking validation. I would suggest that first time visitors as ourselves be told about the parking. Just a simple "Is this your first time dining with us?" when I made the reservation, could have helped in this matter. We spent 15 minutes looking for a place to park. Had we known, it would've been less stressful. Aside from that our experience was great.
Great experience with the staff that evening. Our chef was very good.
thank you! I will return again. The food was delicious and my waiter was awesome!
Out chef and servers were amazing this is the second time we get the chef and he is always amazing and engaging
Always a wonderful time here. The fried rice is amazing!
Love the food and the service!!! Would totally recommend if you are looking for a change in regular dining.
Service of preparation was great, keep up the good work.
Celebrating a graduation!!
9 and 12 year old granddaughters always love it!
It was good. We enjoyed. The cook was nice and the waiter was friendly.
Great restaurant. I loved going for mother's day. Great food and great service. Well definitely be back for a family dinner.
Food delicious as always. Chef seemed tired. Did not do the usual show or talking. Only cooked.