Benihana - Farmington Hills, MI

Commentaires sur le restaurant Benihana - Farmington Hills, MI de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Melvin

   Detroit 6 commentaires

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Great food! Great service! Great experience! Both our chef and server did a great job!
   

   Benihana - Farmington Hills, MIA répondu il y a 1 jour

   Hey Melvin, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the food, service, and overall experience at Benihana - Farmington Hills, MI. We always aim to provide the best for our guests, and your feedback lets us know we're on the right track. We noticed your rating on value and we appreciate your honesty. We always aim to offer the best quality at a competitive price and your feedback helps us do just that. We look forward to welcoming you back soon! Best regards, The Management Team
   

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2. J

   June

   Detroit 10 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Was a tad bit early for our 3 pm reservation however, it did not take long at all to be seated. We were 1 of 2 couples seated at the hibachi grill area. Our hostess was great and our chef was even better. Hibachi Colossal shrimp was delicious along with a paired Sangria. Benihana never disappoints!!!
   

   Benihana - Farmington Hills, MIA répondu il y a 3 jours

   Hi June, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your time at Benihana - Farmington Hills, MI, especially the hibachi grill area and the sangria. It's always a pleasure to serve our guests and we're glad that you found our team to be great. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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3. E

   Erika

   Detroit 1 commentaire

   2.0

   Y est allé le 23 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   Not what it used to be, the chef and food was mediocre
   

   Benihana - Farmington Hills, MIA répondu le 25 avril 2025

   Thanks for the feedback, Erika. We're sorry to hear that your experience at Benihana - Farmington Hills, MI didn't meet your expectations. We're committed to providing excellent service and delicious food, so we're disappointed to hear that we fell short during your visit. Your comments will be shared with our team as we continuously strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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4. K

   Krys

   Detroit 1 commentaire

   1.0

   Y est allé le 23 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   They did not celebrate a birthday we were having even though I noted the reservation and also told them at the table. Service was lacking and we had to ask the manager to get started with water after waiting for 10 minutes or more. Poor customer service unfortunately, food was decent but overall ranking was disappointing.
   

   Benihana - Farmington Hills, MIA répondu le 24 avril 2025

   Thanks for the review, Krys. We're truly sorry to hear that your experience at Benihana - Farmington Hills, MI did not meet your expectations. We understand how special occasions like birthdays are and we regret that we were unable to make this memorable for you. We also apologize for the delay in service you experienced. We're always striving to provide the best experience for our guests and your feedback is invaluable in helping us do that. We hope you'll give us another chance to make it up to you in the future. Best regards, Benihana - Farmington Hills, MI Management Team
   

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5. C

   Chandra VIP

   Detroit 41 commentaires

   5.0

   Y est allé le 21 avril 2025

   1. Cote globale 5
   2. Nourriture 1
   3. Service 5
   4. Ambiance 5

   The food made my stomach hurt so bad. I normally eat Benihana at least once every 2 to 3 months and I’ve never had an issue like this will not be coming back to Benihana anytime soon. This made me feel super uncomfortable. Once I got home it was definitely a temperature issue With the food, which is why I was not feeling well and sick!
   

   Benihana - Farmington Hills, MIA répondu le 23 avril 2025

   Thanks for the feedback, Chandra! We're sorry to hear that your recent visit to Benihana - Farmington Hills, MI didn't meet your expectations. We take your experience with our food very seriously and we apologize if it made you feel uncomfortable. We're glad you enjoyed our service, but we understand that the food is just as important. Your feedback is invaluable and will help us improve. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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6. T

   Terrence VIP

   Detroit 2 commentaires

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 2

   Over the years the pricing of the food has good up but it is still the same tricks. A kids meal is over $20. The experience is getting old.
   

   Benihana - Farmington Hills, MIA répondu le 23 avril 2025

   Thanks for the feedback, Terrence. We're sorry to hear that you've experienced consistent pricing issues over the years. We understand your concern about our kids meal and assure you that we strive to provide a fair and enjoyable experience for all our guests. We appreciate your honesty and will take your comments into consideration as we continuously strive to improve. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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7. M

   Monique

   Detroit 2 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Chef Victor was Awesome and a Good Time!!! 🥂💥🥂Food was Excellent cooked to perfection!!
   

   Benihana - Farmington Hills, MIA répondu le 24 avril 2025

   Thanks for the feedback, Monique! We're thrilled to hear that you had a great time at Benihana - Farmington Hills, MI. It's wonderful to know that you found our food to be cooked to perfection and our service to be awesome. We strive to provide our guests with a good time and it sounds like we hit the mark with you! We appreciate your high ratings and look forward to welcoming you back soon. Best regards, Benihana - Farmington Hills, MI Management Team
   

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8. B

   Barbara VIP

   Detroit 10 commentaires

   5.0

   Y est allé le 19 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   Great food and service. Manager stopped by to see how we were doing. The order was perfect.
   

   Benihana - Farmington Hills, MIA répondu le 21 avril 2025

   Hi Barbara, Thank you for taking the time to leave us this fantastic review. We're thrilled to hear that you enjoyed our food and service. We strive to provide our guests with the perfect dining experience and your kind words are a testament to our efforts. We appreciate your kind words and we look forward to welcoming you back to Benihana - Farmington Hills, MI soon. Best regards, The Management Team
   

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9. M

   Mel

   Chicago 2 commentaires

   2.0

   Y est allé le 18 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 3
   4. Ambiance 2

   Wanted to try something new, to be honest this location shows it’s age, beat up walls, old flat tops etc. The waitress was good but the chef was lack-luster, didn’t give a great performance serving the food you would expect at a hibachi restaurant.
   

   Benihana - Farmington Hills, MIA répondu le 26 avril 2025

   Hi Mel, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We pride ourselves on our service and the quality of our food, so we're disappointed to hear that you felt we fell short during your visit. We will certainly take your comments into consideration as we continuously strive to improve. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Farmington Hills, MI Management Team
   

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10. S

    Sierra

    Detroit 14 commentaires

    3.0

    Y est allé le 16 avril 2025

    1. Cote globale 3
    2. Nourriture 4
    3. Service 2
    4. Ambiance 2

    I have had many great experiences at the Farmington Hilld Benihana. But this time was probably one of the worst, unfortunately. The server was EXTREMELY slow. It took forever to even get our drinks and for awhile she just disappeared. The cook knew my husband had a shellfish allergy and when he was giving the shrimp appetizer after I told him that I would get his, he still put them on his plate over his food!! I honestly could not believe that and from there my husbands appetite was ruined. We had a 630pm reservation and didn't walk out of there until well after 9pm. Definitely not the experience I had hoped for for my son's birthday celebration. Things have seemed to go downhill at this particular store and we may start going to a different location.
    

    Benihana - Farmington Hills, MIA répondu le 18 avril 2025

    Dear Sierra! Thank you for your feedback. We're very sorry to hear about your recent experience and truly regret the issues you encountered, especially regarding the food allergy and slow service. This is far from the standard we aim to uphold, and we understand how disappointing this must have been—especially on a special occasion like your son's birthday. Your concerns have been shared with our management team to ensure this is addressed immediately. We appreciate your past visits and hope you’ll consider giving us another chance to provide the experience you’ve come to expect.
    

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