Benihana - Encino, CA

Benihana - Encino, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cheyanne

   Los Angeles2 reviews

   3.0

   Dined on December 11, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The service here is always pretty terrible. They are not super accommodating with prior requests such as high chairs and boosters. It seems that the staff lacks experience.
   

   Benihana - Encino, CAResponded on December 12, 2024

   Hi Chey, Thank you for taking the time to share your feedback with us. We're really sorry to hear about your recent experience with our service. At Benihana - Encino we always strive to provide the best service to our guests and it seems we fell short during your visit. We appreciate your comments and we'll certainly take them into consideration as we continue to improve our service. We hope to have the opportunity to serve you again and provide you with a better experience. Best regards, The Management Team
   

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2. m

   mariana

   Los Angeles11 reviews

   5.0

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was amazing! Eugene our cook was wonderful and paid great attention to detail and entertainment. We came to celebrate a birthday and it was truly top notch service and experience!
   

   Benihana - Encino, CAResponded on December 10, 2024

   Hey Mariana! Thank you for the fantastic review! We're thrilled to hear that you had a memorable birthday celebration at Benihana - Encino. It's wonderful to know that our team's efforts to provide excellent service and a top-notch dining experience were appreciated. We're also glad that you enjoyed the food and found the overall value to be good. Your kind words mean a lot to us. We look forward to serving you again soon! Best regards, The Management Team
   

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3. E

   Edith

   Los Angeles2 reviews

   5.0

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Marvin really made sure to make my birthday really special Definitely Coachella vibe haha -Edith
   

   Benihana - Encino, CAResponded on December 10, 2024

   Thanks for the review, Edith! We're thrilled to hear that you chose Benihana - Encino for your special birthday celebration. It's great to know that our Chef made your day special for you. We're also glad you enjoyed the Coachella vibe and the food. Your kind words mean a lot to us. We look forward to your next visit. Cheers!
   

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4. S

   Stephen

   Los Angeles2 reviews

   1.0

   Dined on December 7, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Was good until I left a gift under the table. Called to see if they could hold it and they said it wasn’t there. Basically they stole a real nice bottle of tequila that was given to me.
   

   Benihana - Encino, CAResponded on December 9, 2024

   Hello Stephen! We're sorry to hear about the unfortunate incident that occurred during your visit to Benihana - Encino. It's deeply concerning to hear that your experience did not meet your expectations, especially considering the unique circumstances. We apologize for the oversight and appreciate your understanding. We assure you that such an incident is not reflective of our standards. We're glad to hear that you enjoyed the food, and we hope this incident won't deter you from visiting us again. We hope to have the opportunity to make it up to you in the future. Best Regards, Benihana - Encino, CA Management Team
   

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5. J

   Jason VIP

   Los Angeles82 reviews

   5.0

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Great drinks. Great staff. Great ambiance. Will be back again and again!!!
   

   Benihana - Encino, CAResponded on December 9, 2024

   Hey Jason! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food, service, drinks, and the ambiance at Benihana - Encino. Your kind words mean a lot to us and motivate us to continue delivering great experiences for our guests. We look forward to welcoming you back again and again! Best regards, The Management Team
   

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6. B

   Briana

   Los Angeles2 reviews

   3.0

   Dined on December 6, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Our server didnt do anything cool. The majority of my party it was their first time there and it was honestly a disappointment. The food wasnt really seasoned very bland and the chef didnt stick to giving people what they ordered he was adding it all plates. The server was also subpar. She wasnt attentive to the table. Our drinks remained empty way too long. We ordered edamame and it was still FROZEN! We asked for spicy mayo and got it so late the food wasnt almost done.. i expected wayyy more.
   

   Benihana - Encino, CAResponded on December 9, 2024

   Dear Briana! Thanks for the review. We're sorry to hear that your experience at Benihana - Encino didn't meet your expectations. We pride ourselves on our service and flavorful dishes, so it's disappointing to hear that we fell short. We also apologize for the delay in serving your edamame and the quality of the spicy mayo. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future.
   

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7. a

   anna

   Los Angeles7 reviews

   4.0

   Dined on December 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Good place to Go for celebration date night all of the above
   

   Benihana - Encino, CAResponded on December 4, 2024

   Dear Anna, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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8. MK

   MelindaK

   Los Angeles6 reviews

   5.0

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Hunter was excellent! Waitress was lovely as well.
   

   Benihana - Encino, CAResponded on November 30, 2024

   Hello Melinda! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Encino. We always strive to provide excellent service and delicious food, and it's great to hear that our team was able to meet your expectations. We noticed your rating on value and we appreciate your feedback. We're always working to improve and ensure our guests have a memorable dining experience. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. N

   Nina

   Los Angeles8 reviews

   5.0

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great service from the delicious drinks from the bartender our server and chef were fantastic the food was cooked perfectly to our requests Thank You
   

   Benihana - Encino, CAResponded on November 30, 2024

   Hi Nina! We're overjoyed to hear that you had a fantastic experience at Benihana - Encino! It's great to know that our team was able to provide excellent service, from the refreshing drinks to the fantastic service from our server and chef. We're also glad that you found the food perfectly cooked to your liking. Your kind words mean a lot to us and we look forward to serving you again soon. Best regards, The Management Team
   

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10. J

    Jason VIP

    Los Angeles82 reviews

    5.0

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food. Great service. Great drinks. Great all around staff. Great ambiance. Always great spending time and eating a meal at this restaurant.
    

    Benihana - Encino, CAResponded on November 26, 2024

    Hey Jason! We're thrilled to hear that you had a great experience at Benihana - Encino! Your kind words about our food, service, drinks, and ambiance truly warm our hearts. We're honored to be considered a 'great ambiance' dining spot for you. We always strive to provide the best for our valued guests like you. Thank you for your kind words and we look forward to serving you again soon! Best wishes, The Management Team
    

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