We were celebrating our anniversary. I made an appointment for 1 pm. The hostess at the front desk appeared to not be very friendly, however we were seated promptly. The service was pretty good. We enjoyed our meals and the exotic mojito was absolutely delicious!!
The Hostess was not nice and had a major attitude. Other then that, a great night!
Service was HORRIBLE. Food was the usual, nothing new. Chef had no personality at all, just going through the routine. Again, service was beyond bad. At one point he came over with the tray of forks and asked me to hand them out to everybody since it was much easier for him to do that than have to actually walk around the table and serve each customer. He also forgot the salad portion of the meal so the chef who came out to cook had to go back into the kitchen and remind our server of the salads. Also, no Birthday pictures were taken by our server. Been coming to Benihana for well over 40 years and this location (Encino) continually seems to decline more every time we come.
I've been coming here since I was a kid (over 20 years) and I still love this place.
We enjoyed our dinner. Our family has been visiting Benihana's Encino location for over 30 years, so we are a little tired of the "show" put on by the cooks. If you have not visited a teppan restaurant like Benihana's, or have not visited frequently, you will love the "show." We have not visited for awhile, and we believe that many of the recipes have changed to include garlic butter on EVERYTHING. If you don't care for a strong garlic flavor, be sure to ask the chef to use plain butter for your food. If you like strong garlic flavoring on all of your food, you will love it!
We visited to Celebrate my brothers 60th birthday. We also had my sister from Washington state with us. She had not been before. We had a great time with Fernando & the food is great.
Great fun ambiance, fun place to go with friends for a special occasion, we had a great time for a family birthday lunch
Birthday celebration for my hubby. Mario was the chef and it was the best food we’ve had in all the times we’ve been to the Encino location. He did such an excellent job cooking our food!! Our waitress was pretty awesome too. Thanks for a great lunch!
Benihana never disappoints. I had a great time being there with my Honey. It was his first time there. He enjoyed the food and the atmosphere. Also really enjoyed watching the chef do their thing.
We waited almost an hour to even get the Chef to our table. I had some special guests and I was very embarassed with Benihana's service. It's unacceptable to make customers wait that long.
They need to improve their service.
Very good food! Our chef, Mario, was the best I have had!!! We go every year for our sons birthday as a tradition. This year he turned 32!
I did not like the lighting in the Encino location but I would go back for Mario! What a pro!
Always a good time and this was no exception
Great food, fun and entertainment. I always enjoy it.
The food was great. The service was very good too. The chef did a great job of engaging us and doing all sorts of tricks. We enjoyed the show he put on. The chef was exceptional at handling all of the special requests and making sure everything was done correctly. We enjoyed the experience greatly. I thought pricewise somethings are overpriced like almost $3 for upcharge on brown rice.
Food is outstanding and fun place to go for dinner. We always look forward to dinner at Benihanas and especially enjoy the Ocean Treasure. Not so happy having to pay for valet parkings as it should be included in the price of the dinner.
I had a serious problem in that restaurant. The waiter was horrible. The manager authorized me to send a cupom that I have to use a 30% discount and when I checked the waiter said that the manager that has authorized the discount has been gone and because of that I couldn’t use the cupom. I was charged wrongly and I felt being robbed. The only thing good was the Chief Carlos.
Great evening. Got seated early - it was packed and squeezed in at an already full table but the people there were all in a group and we had a great time buying cold sake around the table. Food was excellent as usual. Noisy there but the noise was all happy people so can't complain. Excellent all around.
Front desk needs help with customer service.
Restaurant needs a nice clean up or makeover. Quite dirty but the food is why we go back...
Dirty. Disgusting food and ambience
It was for a birthday.. I asked for a small salad with no dressing and never got it🤷♂️..Also, A photo was taken but we were never told where to go and pick it up??
Another thing aswell.. We asked for separate checks and was charged for food I didn’t order.. Not sure about going back??
Other times I have gone have been perfect!
Not so good this time. We were asked to change seats to accommodate another party. That was fine. The manager said he would give us an appetizer. When we got the bill he only comped for part of the appetizer. Disappointing!
Did not get sat for 1 hour after my open table reservation.
Terrible food and service. Waited 1 hour after salad before food was cooked
Chef Sergio was great! We love this place and how they always accommodate our gluten free requirements for our daughter.
Benihana’s is one of our favorite restaurants for special occasions, like birthdays, and we always have a great time and always enjoy the food.
Great experience, will definitely come back!
It was fun !!
Great for dinner dates. Came for my boyfriends birthday and he truly enjoyed for a first timer. The food was delicious, ambiance perfect, waitress very attentive, and we were set with some great people. Thanks!
This is a great place for treating yourself or someone special. Always great food and a good time. Definitely try the chicken fried rice with brown rice. I even order some to go.
Always have a great time there, have never been disappointed with the food / cook or service 😊
The food and service was good. I have dined at many locations over the years and find this one too crowded and noisy. I understand in LA real estate is at a premium but even the chefs were crowded. This is not an inexpensive meal so I’ll not return to this location.
Very loud atmosphere. Not a good place for a fancy, relaxing dinner.
Special time with the family. Reservation was for 7pm but didn’t get seated till 7:25. Open table was easy to use so wasn’t upset. People walking in were told it would be a 2 hour wait, so very glad I used open table. The food was delicious and staff was very attentive. Had a great birthday for my wife and the kids loved the entertainment! Thanks Benihana for making her birthday memorable!
Now they have all new server their service is very good than the last time i visit. The girl serve us was very good and respectful i will come back again because of her.
Had the best experience yet very talented chefs ⭐️⭐️⭐️⭐️⭐️
Customer service can and should improve for this
Location. Hostess are usually very vague and waitress very forgetful with their tables.
Server spilled my drink on me. Then hardly ever came to our table to see if we wanted anything else. We had to track her down
Came in for lunch and just the right time before the busy crowds! My daughter loves the chef show!