The food and service was good. I have dined at many locations over the years and find this one too crowded and noisy. I understand in LA real estate is at a premium but even the chefs were crowded. This is not an inexpensive meal so I’ll not return to this location.
Very loud atmosphere. Not a good place for a fancy, relaxing dinner.
Special time with the family. Reservation was for 7pm but didn’t get seated till 7:25. Open table was easy to use so wasn’t upset. People walking in were told it would be a 2 hour wait, so very glad I used open table. The food was delicious and staff was very attentive. Had a great birthday for my wife and the kids loved the entertainment! Thanks Benihana for making her birthday memorable!
Now they have all new server their service is very good than the last time i visit. The girl serve us was very good and respectful i will come back again because of her.
Had the best experience yet very talented chefs ⭐️⭐️⭐️⭐️⭐️
Customer service can and should improve for this
Location. Hostess are usually very vague and waitress very forgetful with their tables.
Server spilled my drink on me. Then hardly ever came to our table to see if we wanted anything else. We had to track her down
Came in for lunch and just the right time before the busy crowds! My daughter loves the chef show!
Your food wasnt cooked right when we were ask if we wanted our food cooked right we have said yes but again it wasn't your employer ask us if we can give him a tip when the food wasnt cooked right.
It was my boyfriends birthday and it has been a really long time since we had been there. Had a great time and food was delicious
We love Benihana and usually go celebrate birthdays there but I was disappointed with their bday reward account AKA the chef's table. My son never received his certificate despite the multiple attempts to get it through email. Aside from that, let me get to the service part.. HORRIBLE!! Our waitress was the worse. She would forget to bring stuff and would take forever to come around and ask if we needed anything else. The other party at our table felt as irritated as we were, so you know this was not just a personal opinion about her job, it was facts. The chef was good although our steak wasn't really cooked medium, more like medium well.
Never a disappointment! Best place for scallops. The soup is delish and the salad dressing is the best ever!
Poor service, high priced for skimpy portions and restaurant looks dirty. Food is not the same as other Beni Hana locations.
Love celebrating my birthday here!! Always such great customer service when we come in.
From the time you're seated until the time you leave it takes about 2 hours. Overall, though, it's a lot of fun to watch the chefs do their tricks -- old and young alike seem to enjoy the show. It is kinda pricey but that can be mitigated if you sign up for emails and you'll get a $30 credit toward a meal with the purchase of a meal.
Food was great
My nephews 13th birthday was a perfect excuse to visit these restaurant! Dinner and a show on a school night!
I had a reservation, was on time and was brought to table immediately. But at wait at the table for over an hour to be served. The manger finally came over to apologize to the other 2 parties with little kid, seating with us but he did not apologize to my 12 year old daughter and I.
Very disappointing service.
daughters birthday was very nice besides the waiter forgetting about us several times
Went with family for my wife's birthday. I'm not sure anyone needs to have Benihana explained to them. I'd never been in my life but still knew what to expect. It's high-end teppanyaki.
However, I'd like to highlight that although the restaurant is splurgy in terms of price, it's actually a pretty good deal for children, with the meals off the kids' menu for steak/shrimp or chicken/shrimp is ~$13, and is basically the same stuff the adults get with their meals (except soup or salad, rather than both). Plus, it comes with ice cream!
Always a fun time......the food,service and energy is explosive.
Wonderful dinner for my son’s Birthday celebration!
The only thing that really sucked is we waited an hour and 49minutes to be served due to the shortage of chef's we were starving watching every other table be served.
The other guest sitting at our table ruined the experience 😕
Arturo our chef was great! The food was great!
The chef did a really excellent job and the waiting staff was fantastic.
Longtime fan of this restaurant. Has declined in service recently. The ambient light upgrade to LED lighting gives the restaurant all the appeal of a hospital ward.
My party of 5 was seated at the very last table in the back corner of the restaurant where it was freezing!!! There was something blowing cold air on us the entire night. We asked several people, many times and were told they would correct the issue - it never happened! It was less than an enjoyable evening - I never took off my coat and still froze the entire time. VERY DISAPPOINTING!!!
We always love our visits here. This is one of our favorite places to go and again they did not disappoint us.
We had a blast at Benihanas. Celebrated my son's birthday and he really enjoyed it. WOuld go back!
Not up to Benihana standards. A bit weathered looking. Staff tried hard but appeared overworked. Not enough staff on duty for a busy Friday evening.
Food was good but nothing special.
Overall a passable meal but nothing special.. Would nt rush back for sure
Great food and good vibes!
Very noisy place, dirty carpets, slow service, but food is quite good
Got a table reserved but still waited half hour after my whole party arrived. Defeated the purpose of reservation. Food and server was great.
Waitress was unapologetic when didn't receive our appetizer. Chef was 1/2 hour late after our soup/salad served. Under staffed.
It was our first time there and we are glad we made reservations , great place, valet parking which is a plus, staff was friendly , waited a few minutes to got seated, food was amazing, a lot of choices , we had the salmon dish and well as the shrimp dish both were Amazing , the chef was great kept us entertained and had a great time for our first time.
Had a great time. My kids were hypnotized by the show :)
Cook was very slow
I’ve always loved Benihana’s. I really like the concept of having a chef cook right in front of you. This past time our chef was pretty cool as usual. They do the volcano tricks with the choo choo train, never gets old lol. I enjoy the food and the chicken fried rice is amazing.
Food was good as always Aron the cook very attentive, Front desk not really good a little it rude when you ask questions , Table was horrible, The first table to the right, we were seating next to the main hallway, everyone walks through there, I think they should ask before they seat people in that particular place , I love Benihana the service was always excellent and they are busy all the time, But remember we are the ones who make this place busy , Service has to be priority, Don't forget about it.