Benihana - Encino, CA

Benihana - Encino, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. MS

   MonaS

   Los Angeles3則評論

   3.0

   在2025年4月29日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 5
   4. 氛圍 3

   Server was new and food was over cooked. Steak, scallops, and shrimp was all burned. He was very nice but my worse chef as our food was not cooked properly and we wasted money for burned protein and veggies
   

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2. d

   dane

   Los Angeles5則評論

   5.0

   在2025年4月20日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great experience good place to go with the family, great service.
   

   Benihana - Encino, CA已於2025年4月22日​回覆

   Thanks for the review, Dane! We're thrilled to hear that you had a great experience at Benihana - Encino, CA. It's wonderful to know that you and your family enjoyed our service. We strive to provide a memorable dining experience for all our guests, and your kind words are truly appreciated. We look forward to serving you again soon.
   

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3. C

   Charles VIP

   Las Vegas7則評論

   5.0

   在2025年4月19日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   Hunter is the best chef I’ve ever had we come here regularly and ask for him. Always a good meal.
   

   Benihana - Encino, CA已於2025年4月25日​回覆

   Thanks for the feedback, Charles! We're thrilled to hear that you enjoy our Hunter dishes and that our regular visits to Benihana - Encino, CA, have been a hit with you and your family. We always aim to provide our guests with a great dining experience, and your comments validate the hard work we put in every day. We appreciate your loyalty and look forward to serving you many more great meals in the future.
   

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4. A

   Abigail VIP

   Los Angeles2則評論

   1.0

   在2025年4月19日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 3

   Well im a regular cuatomer Last night experience was bad the chef ( justin ) keep on sneezing while cooking ( 3 x ) and i saw mucus coming out from his nose So gross good he remembered to wipe his nose ! So disgusting i invited my friend with me its first her time and he had this experience i feel really bad
   

   Benihana - Encino, CA已於2025年4月20日​回覆

   Hi Abigail, We're truly sorry to hear about your recent experience at Benihana - Encino, CA. It's unfortunate to hear about the discomfort you and your friend experienced during your visit. We take hygiene very seriously and we apologize for any discomfort you and your friend experienced. We appreciate your feedback and assure you that we will address this issue to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide you with a better dining experience. Best Regards, The Management Team
   

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5. M

   Mary

   Los Angeles2則評論

   4.0

   在2025年4月13日用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   My daughter ordered the Wagyu Steak and it was a big disappointment, very tough and not a good flavor - they should probably take this off the menu. I ordered the shrimp meal and I should have gotten the larger shrimp choice. I have eaten at Benihana for over 30 years, the quality of the food has gone way down. I still enjoyed the experience, but not sure I will return.
   

   Benihana - Encino, CA已在6天前回覆

   Thanks for visiting us, Mary. We're sorry to hear that your recent dining experience at Benihana - Encino, CA didn't meet your expectations. We take pride in our food and it's disappointing to hear that you found the Wagyu Steak tough and not flavorful. We also regret that the shrimp meal didn't meet your larger shrimp choice. We appreciate your long history at our restaurant and your feedback is important to us. We hope you'll consider giving us another chance to impress you in the future. Best, The Management Team
   

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6. A

   Ashley

   New York City1則評論

   5.0

   在2025年4月11日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Mimi was our server and made my birthday such a special experience! Love her!!
   

   Benihana - Encino, CA已於2025年4月12日​回覆

   Thanks for the feedback, Ashley! We're thrilled to hear that you had a memorable birthday celebration at Benihana - Encino, CA. It's wonderful to know that our team made your special day extra special with their service. We strive to make every occasion extra special for our guests, and your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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7. J

   Jerry

   Unspecified3則評論

   3.0

   在2025年4月5日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   Asked for well done and they burnt my filet.. not okay
   

   Benihana - Encino, CA已於2025年4月7日​回覆

   Hey Jerry, We're really sorry to hear about your recent experience at Benihana - Encino, CA. We strive to provide our guests with top-notch service and quality food, and it seems we fell short this time. We sincerely apologize for the overcooked steak and appreciate your feedback as it helps us improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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8. Y

   Yaneli VIP

   Central Coast1則評論

   5.0

   在2025年4月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Bam was amazing. Great server. Joel was our chef, he cooked everything to perfection. Definitely recommend .
   

   Benihana - Encino, CA已於2025年4月7日​回覆

   Thanks for the review, Yaneli! We're thrilled to hear that you had an amazing time dining with us at Benihana - Encino, CA. It's wonderful to know that our chef, Joel, made your meal to your complete satisfaction. Your recommendation means a lot to us. We look forward to serving you again soon!
   

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9. C

   Cyrus

   Los Angeles1則評論

   3.0

   在2025年3月31日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 2

   Was my wife’s birthday, they didn’t sing happy birthday. Waitress said she couldn’t find anybody else to sing with here even though all the other tables had their birthday song. The chef wasn’t very friendly. The food wasn’t much better than the local hibachi trucks. Haven’t been here for 6 years. Benihana is not what it used to be. Especially this location. Understand they were busy. But the staff is stuck up the managers are worthless. Didn’t even complain because it would have fallen on deaf ears. Staff is subpar, the clientele is low quality. Won’t be going back any time soon. Like maybe a decade.
   

   Benihana - Encino, CA已於2025年4月1日​回覆

   Dear Cyrus, We’re sorry to hear that your wife’s birthday celebration didn’t meet expectations. We understand how special these moments are, and we regret that we fell short. While our team does their best to create a festive atmosphere, we apologize that we couldn’t provide the birthday experience you expected. We also regret that the service and food did not meet your standards. Guest satisfaction is our priority, and your feedback will be shared with our team to improve. We appreciate your honesty and hope that, in the future, we can provide a better experience should you decide to give us another chance. Best regards, The Management Team
   

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10. A

    Arameh

    Los Angeles1則評論

    3.0

    在2025年3月30日用過餐

    1. 整體 3
    2. 食物 4
    3. 服務 4
    4. 氛圍 1

    Do something for ventilation please, this is serious big issue. People are nice and friendly, food quality is acceptable but again main problem is ventilation.
    

    Benihana - Encino, CA已於2025年3月31日​回覆

    Thanks for visiting us, Arameh. We appreciate your feedback. We're sorry to hear about your concerns regarding the ventilation. We understand that it can be uncomfortable without adequate air flow. We're working on improving the ventilation system for our customers' comfort. We're glad to hear that you found our staff friendly and enjoyed our food quality. We hope to serve you again soon.
    

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