Benihana - Encino, CA

Reseñas de Benihana - Encino, CA de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   Joy

   Los Ángeles1 reseña

   2.0

   Comieron hace 6 días

   1. Global 2
   2. Comida 1
   3. Servicio 5
   4. Ambiente 3

   The chef we had didn’t know how to cook. It was the worst meal I’ve ever had at Benihana’s.
   

   Benihana - Encino, CARespuesta enviada hace 5 días

   Hey Joy, We're truly sorry to hear about your recent experience at Benihana - Encino, CA. It's quite disappointing to know that we fell short in terms of service and knowledge when it came to your meal. We always aim to deliver a great experience, and we regret that we missed the mark this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to show you the true Benihana experience. Best, The Management Team
   

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2. J

   Jason VIP

   Los Ángeles81 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food. Great drinks. Great service. Great staff. GREAT!! Be back soon
   

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3. S

   Sara

   Los Ángeles9 reseñas

   3.0

   Comieron hace 7 días

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Made a reservation for 7:00 and had to wait over an hour to be sat. This is poor planning and poor management. This location has truly gone down over the years. We are disappointed because we used to really love going here. We celebrated many occasions here but I think we will start looking elsewhere. :/
   

   Benihana - Encino, CARespuesta enviada hace 7 días

   Thanks for the review, Sara. We're sorry to hear about your recent experience at Benihana - Encino, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We're disappointed to hear that your recent visits didn't meet your expectations. We value your feedback and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
   

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4. J

   Jennifer VIP

   Los Ángeles11 reseñas

   2.0

   Comieron hace 7 días

   1. Global 2
   2. Comida 3
   3. Servicio 3
   4. Ambiente 1

   I was very disappointed. I was expecting a fun but sophisticated experience and instead this was like if Sizzler had a hibachi. We waited a little over a hour past our reservation time for our table. Once seated we waited another 30 minutes to be offered water and order drinks. Meantime we watched other tables being cleaned and the staff pushing the scraps of food on to the floor, gross. Our hibachi chef was friendly but had a corny tired schtick that he mumbled through because he’s repeated it a million times. The food tasted good but I was glad when it was over.
   

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5. N

   Nancy

   Los Ángeles3 reseñas

   5.0

   Comieron en 24 de mayo de 2025

   1. Global 5
   2. Comida 3
   3. Servicio 5
   4. Ambiente 4

   Quality of the product has dropped, but price of the plate has increased!
   

   Benihana - Encino, CARespuesta enviada hace 7 días

   Hi Nancy, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our service and found it satisfactory. We're sorry to hear that you were disappointed with the quality of our food. We strive to provide the best dining experience for our guests and we take your comments seriously. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Encino, CA Management Team
   

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6. J

   Jason VIP

   Los Ángeles82 reseñas

   5.0

   Comieron en 24 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food. Great drinks. Great service. Great staff. Great ambience. Great experience. Will be back again.
   

   Benihana - Encino, CARespuesta enviada hace 7 días

   Hi Jason, we're thrilled to hear that you had a great experience at Benihana - Encino, CA! It's fantastic that you enjoyed our food, drinks, and service. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. We can't wait to welcome you back for another great experience. Thanks again for your kind words and high ratings! Best, The Management Team
   

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7. D

   Daisy VIP

   Los Ángeles1 reseña

   5.0

   Comieron en 24 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always a great experience dining here ! Great customer service always!
   

   Benihana - Encino, CARespuesta enviada hace 7 días

   Hello Daisy, Thank you so much for your glowing review! We're overjoyed to hear that you had a great experience dining with us at Benihana - Encino, CA. It's fantastic to know that you found our service to be excellent and our food to be delicious. We always strive to provide our guests with the best dining experience possible, and your feedback is a testament to our efforts. We look forward to welcoming you back soon! Best, The Management Team
   

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8. V

   Vanessa VIP

   Los Ángeles7 reseñas

   5.0

   Comieron en 23 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Best food and best experience. Benihana is nostalgia mixed with unwavering quality and exceptional service!
   

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9. E

   Elayne

   Los Ángeles2 reseñas

   5.0

   Comieron en 21 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Always a great time at the restaurant. However, open table customer service itself, is below par.
   

   Benihana - Encino, CARespuesta enviada hace 7 días

   Hello Elayne, Thank you for your continued support and for giving us a perfect rating! We're thrilled to hear that you always have a great time at Benihana - Encino, CA. We're always striving to provide top-notch service and we're glad that we've met your expectations. We appreciate your feedback and we'll certainly take it into account as we continually work to improve our customer service. Looking forward to serving you again soon! Best regards, Benihana - Encino, CA Management Team
   

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10. t

    terri

    San Diego1 reseña

    4.0

    Comieron en 13 de mayo de 2025

    1. Global 4
    2. Comida 5
    3. Servicio 4
    4. Ambiente 2

    Fun for the kids. Too loud and smokey. A bit over priced
    

    Benihana - Encino, CASe respondió el 15 de mayo de 2025

    Hey terri, we're glad to hear that you and your kids had a fun time at Benihana - Encino, CA! We're sorry if the noise level and the atmosphere was a bit too loud and smokey for your liking. We appreciate your feedback on our prices and we'll certainly take it into consideration. We're glad to know that you enjoyed the food and we hope to serve you again soon. Thanks for your review!
    

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