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Sunday, June 17, 2018
Waiting almost 2 hours past out reservation on Mother’s Day
Terrible experience for Mother’s Day. They were so severely overbooked people were waiting everywhere. Reservation was for 6:30. They were 1.5-2 hrs behind. Who could wait for that? We had to leave. FYI....don’t take on more reservations than you can handle.
This is not my first pick for Hibachi in the area. In fact, it's my last. The only reason we went there is because it was the only place last minute we could get a reservation. Their food is just okay and you'll wake up in the morning tasting garlic. Our server was great and very attentive. The cook seemed lifeless, not very entertaining and was confused with every ones order. It was a very busy night and I can understand it can be hard to "keep up the act," but an entertaining cook can make a bad Hibachi place better.
Everything was great. Never disappointed at Benihana’s
Very good a services
No odor due prepared food
Every body happy
Great fun, perfect place for a special dinner
Great food, phenomenal customer service!!! A+!
I would definitely recommend Benihana’s Dulles for special occasions like Birthdays and Anniversaries.
Birthday.. the cook was very friendly but the steak was supposed to be med , it was well done. The onions were not cooked anuff they were still crunchy. And the server was very slow my husband ordered a Coke, when it came it ended up being a Pepsi product which she did not like so he sent that back and ordered a beer and that took forever to receive his beer. So usually when it’s your birthday they sing at the table but that did not happen, but the server did say I could have a scoop of ice cream for the whole table but it took forever so we ended up leaving. I’ve ate at Benihana so many times and never really had this type of service.
Been going to this Benihana for years we love it very nice employees
We had a great chef, waiter and overall experience!
Great experience and the kids enjoyed Chef Jonathan.
Server tried to upsell by taking our order for Chateaubriand and insisted that order should be the
Chateaubriand "Supreme", that was much more expensive and included Lobster. When business partner said something he became upset and rude. Never delivered drink order and refused to work our table.
We have been to Benihanas many times, and this time the food, and especially the two sauces, tasted different and not as good as before. Still an ok place to eat, just different.
Took too long and we never ate.
Show wasn't good. I specifically asked for an experienced chef when reserving, but first thing our chef said was that he was quite new! We go there mainly for the chef's show. It was disappointing this time.
Sandra was the best chef we’ve had there in forever and we are “regulars”. Best food and presentation
Server was not attentive to the needs of the table. There were kids at the table, first experience at Benihana, and he did not offer the kids any chopsticks tied together, refills didn’t happen by him, we had to ask another server. He made questionable comments regarding menu items request from the guests. He emphasized that fried rice was an extra charge several times as if we couldn’t afford to pay for it. Insulting to say the least. The manager walked by as we leaving and didn’t say a word. How about a thank for dining with us today.
Extremely disappointed customer!!
I made reservations, however, the our table was not ready, though the restaurant was not full and there were plenty of available tables. The hostess made no effort to have someone prep the table. When I asked her what was taking so long, she got upset and said the table was being prepped. Though I could see the entire restaurant from where I was standing and no tables were being prepped. I then told her she had 5 minutes to have our party at a table or we were leaving. She had us seated in 3 minutes.
Yes, a bit expensive, but this is entertainment. if you want to eat same plate without performance, it's better to go another.
It was great
The waitress kept forgetting to bring our steamed rice, after multiple reminders. But the real disappointment was our chef's lackluster performance. He did a few simple tricks, but nothing even slightly impressive. They clearly do not provide sufficient training to these chefs to create the Benihana experience at this location.
Appetizer late and cold.,dropped one in wife’s lap
Chef dropped first spatula of food in my lap
I am there all the time.
This was a disappointing experience. Our server had a hard time deviating from what must have been a "script" when we asked questions on the menu. Our chef was not very dynamic at all, and didn't have the real "chops" as it were. They had a hard time dealing with allergies and messed up our order. Then when the bill arrived, there was an extra entry listed, raising the price by $20. I would not recommend this restaurant.
We love benihana, but, it was very busy, with one waiter working the entire room. It took forever to get everything, and our sushi came after our dessert arrived :( then, we were even charged for the sushi.
The restaurant itself was fine. Could use some updates. Seating arrangements were fun, we were able to meet new people. I'm not sure if they were short staffed or what, but it was my husbands birthday and their camera that labels pictures was broken and they forgot his fried rice, he was almost finished his main course before they brought him a bowl and totally short changed him on his steak. The soup was yummy, the salad was okay. Overall, it was cool, but for the money we spent and the advanced notice they had knowing it was my husband's special day, I guess I was bummed that he didn't walk away feelimg celebrated.
Great experience. Food is great and hot as it’s cooked infront of you
We will never eat at Benihana in Dulles Ever again! The service was the worst we’ve ever had at any restaurant ever! We didn’t get our soup and salad appetizer until after our main course was served. Took 30 minutes to get our drinks from when we ordered to when they arrived. The manager was rude and only offered us free ice cream after all we had to endure. So upsetting. Don’t waste your money at this restaurant and please don’t disregard this review. It’s happened way too many times at this restaurant! BTW our server’s name was Roy so if you go there and get him as your server...just leave.
The food was HORRIBLE, like they do not know of any spices or seasonings. The portions were extra small as if they were afraid of running out of food. Literally watched them serve an adult male 4 slices of each vegetable and 1 shrimp cut into pieces. The bathrooms were disgusting and smelled so bad it came into the dining area. I WILL NEVER GO THERE AGAIN.
Great food. Service was slow but it was crazy busy for valentines day so understandable. Would go again.
Food was okay - i'll leave that at the top. Steak was nice, but the shrimp was overcooked and the fried rice undercooked (like birdseed undercooked). Also, about 5 min after finishing the meal prep they brought our checks and the chef and server abandoned the table, expecting everyone to pay and leave - forgetting the tea and ice cream that are supposed to be complimentary part of the menu.
My big problem though - they sat 10 fully-grown adults around a table that clearly designed for no more the 6 or 7. I was squeezed in to tightly between my wife and the guy next to me that I kept hitting him with my elbow when I tried to chopstick some food into my mouth.
Great Valentines Day dinner with my grim friend. Portions were smaller than I expected but other than that it was great!
Not the same Benihana that I grew up with portions and QUALITY are slipping away
Tomato slices in salad became a lone cherry tomato
We love benihana! Their birthday rewards program is awesome! Their food, service and ambiance is wonderful!
Very good food and entertaining as usual. Used birthday coupon which was very nice
Great service but food was alright a little burned taste for me also fir an entree cost $40 the postion was too little!
I was craving sushi and I had some wiredeat taste sushi ever ! Look like it was on plate since morning and just took it out from the friedge when we asked a special place like this they have to make fresh sushi not from the fridge.
Over all fun experience.
But the food taste won’t bring me back just to hang out with friends sure !
We love benihana! They have a great birthday rewards program! The food is excellent and the service is great!
This is our go to place for my kids birthday for 10 yrs now. I was never disappointed with the service and the food in the past but that changed with last night. We will probably take a break from going there. The food at best sub par and the service very mediocre. The hostess is one bright spot in the whole experience but everything else is disappointing. The food is flavorless, the cook is very boring with out much engagement from the diners.
The food was ok - the person that was our “chef”. Was not entertaining or engaging - that is why you go to Benihana...
Our chef was a young man who did a great job - funny jokes, related well to people at table, cooked food per our specifications, everything tasted great. Would come here again. Highly recommend.