Nearby points of interest
Nearby points of interest
About Benihana - Dulles
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Dulles is located at the Dulles Town Center Mall next to Haverty’s Furniture. Take a much-needed shopping break at Benihana or enjoy a pre-movie drink during Happy Hour in our lounge and bar. Happy Hour is offered Monday through Friday from 4–7 p.m., with drink specials and appetizers starting at just $3.00. Join us for Express Lunch, Monday through Friday from 11:30 a.m. – 3 p.m. and enjoy your Benihana favorites served fresh and in half of the time.
Dulles, VA 20166
Japanese, Sushi, Steakhouse
Hours of Operation:
Monday - Friday: 11:30 am - 3:00 pm
Saturday - Sunday: 12:00 pm - 3:00 pm
Monday - Thursday: 3:00 pm - 9:30 pm
Friday - Saturday: 3:00 pm - 10:00 pm
Sunday: 3:00 pm - 9:00 pm
$30 and under
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
Free parking for Benihana guests
Beer, Full Bar, Non-Smoking, Wine
Benihana - Dulles Ratings and Reviews
The chef we had was horrible and seems like it was his first day. Although Benihana usually does some training, the company relies heavily on hibachi style presentation and our chef was not aligned with the standards. Their food can be found anywhere but if the company start to fall short on their main differentiator, they will lose business fast. Our last visit, we also had similar experience where service not upto par. May start to look elsewhere for this type of restaurant
This benihana is okay. I moved here from California where I went to benihana a lot. The food was okay I believe the chef uses too much pepper on my steak and he did not cut it up much which was a challenge given we aren’t given knives. Also I am use to the chefs being more entertaining and talking to the people as they cook the chef said nothing. Lastly the tables seem smaller but still they put nine people at the table. I was in the center and my party could not pull their chairs up to the table. This benihana needs to visit some of the other locations And see how they can do it better.
For seven years we’ve come to Benihana for New Year’s Eve with our kids at 5:30pm Every year the service is worse and we say we won’t come back. This time confirmed we won’t be back. The waiter was never around meal was done, when our Daughters white rice showed up after asking four times for it! Four times!! Had to ask twice for the sushi we ordered. We asked twice to speak to a manager however know one showed up. Given the service this was not a surprise. The entire experience was rushed. Our bill was $178 the experience and service was worth $25.00
Total disappointment and lack of service and hospitality speaks volume!
This was one of my worst experiences at one of these restaurants. At Benihana, much of the fun revolves around your chef. Ours was a poorly-trained dud. Furthermore, we were left waiting after being seated for 15 minutes or so before even being asked to order drinks or anything. Then they came about another 15 min later, except for my daughter’s which came much later after we reminded them. It was a busy night over the holidays, but they clearly weren’t prepared for the volume. We probably won’t return to this location.
With the exception of the chef (who was kind but just going through the motions) the entire service staff was terrible. The hostess was snooty and made sure we knew we would need to wait regardless of our reservation but the server took the cake. She seemed put out and must have had a problem with picking up finished beverages since we had a stack of those piled up at our table. I guess, Happy Birthday to us! Won't make this mistake again.
We had to wait in the lobby for quite a while, despite have reservations. The wait staff was understaffed. Our waiter was hustling as fast as he could, but service was slow because he was stretched thin. Had the Benihana Special and the lobster was very disappointing (didn't taste like lobster). Salad had clearly just come from freezer as it was ice cold. Despite having a coupon, dinner for three came to about $180 (with tip). Don't think we'll be going back.
Worse experience at this Dulles Location. Food was over-cooked due to table chef not being experienced enough - definitely an entry-level performance, which is a poor reflection of the quality control of this restaurant. Manager, named Ron, was rude and has no regard nor respect for families trying to enjoy their evening. We've never been to a restaurant where the manager argues with food preparation complaints! Clearly, this manager is inexperienced and needs to take customer service training 101.
It was Christmas evening so the restaurant was packed. We had a 6:30 reservation but once seated it took 30 mins for the waiter to take our drink orders and the food wasn’t prepared for another 30 minutes. The hostesses were very rude to many customers. The manager was not very helpful. There were only 7 chefs working that night for the entire restaurant. The food was rushed. The steak was not tender and our chef looked and worked exhausted. She was unable to do any of the fun and engaging tricks. This was a tradition but we will have to find another restaurant as this experience was terrible on every way. This restaurant cares nothing about the customer experience.
We understand it was Christmas Day and extra busy, but the staff really seemed to be short-handed and mismanaged. We were sat quickly, but did not eat until two hours after arriving. Our server was great, but the chef seemed inexperienced and the food was cold and/or over or under cooked. We’ve been to this location several times before (including on Christmas Day) and had much better experiences. If they are going to remain open each Christmas Day, the staff and management needs to get it together better.
Went for Christmas Dinner. Expected a lot more since it is an expensive restaurant. Sushi came after meal was over. Waiter forgot drinks or items needed, often. Empty dishes not cleared, had very little space to eat. It should have been much better than it was. Very Disappointing. Think twice, other choices available. For the price we paid, so not worth it! Need to step up your game!!
Everything was great, as usual. Food is always fantastic! The only negative things tonight were that the wait time for the chef to start cooking was over 30 minutes after we sat down. We had to find the waitress to ask for drink refills. We were there for my daughters 21st birthday, but, were told that their photo printer wasn't working.
This place used to be a fun outing with the family but from the moment we arrived it was apparent that the quality of management has deteriorated badly. I would never want to jeopardize people’s jobs, but I work hard for my income and to essentially waste any of it at Benihana again won’t be happening. Overpriced is one thing if the “experience” is worth it, but they don’t care about their guests.
We eat at this Benihana often because it is my son's favorite restaurant. We go maybe once every 2 months. This was a terrible experience however. I had reservations for 8:00 and the restaurant was pretty empty for a Saturday night. We were seated at about 8:05 and another couple was seated with us. We waited and waited and at 8:45 I got up to complain at the front desk that no one had come to the table yet. Another table that was seated at the same time as us was already being served their fried rice and we still didn't even have drinks. Then the hostess came back to tell me we had only been waiting 30 minutes. I said NO, we had reservations at 8:00 and YOU sat us at 8:05. Plus, even at 30 minutes, that is totally unacceptable to leave customers just sitting there! Finally, after sitting there for 45 minutes, we got our soup and a chef to cook our meal. I think, because they were slow, they sent a bunch of their staff home. I'm really going to think twice the next time my son wants to go and probably try some of the other hibachi grills in the area instead.
Very good food. Service was spotty. By example waited over 1/2 hour for tea refill after asking two different servers. Restaurant surcharges are excessive... worst was the chef telling someone at our table that another dab of butter in his fried rice was an extra charge. Given the other competition around, I might recommend another restaurant.
Got to the restaurant. Was told they were short handed. Only 3 chefs. Big table already waiting to be seated. They were told 5-15 minutes. I asked if we would suffer the same experience and was told the same speech, short staffed etc. we left and went to Cheesecake Factory. This was to celebrate 2 birthdays. I wasn’t going to go through another bad service experience as we have in the past at this same location. I will never return now.
Reservation for 4 people @ 6:30pm but not seated until 7:20pm. Lobby very crowded and inner door to restaurant difficult to open due to outer door/foyer pressure vacuum. No overflow seating while waiting nor explanation from hostess why there would be a long wait with a reservation. Fresh selection of food items cooked in front of you is always enjoyable. Salad portion very small and fried rice portion could have been bigger for the price.
Very cold draft from hood above dining area - left open by chef after cleaned up. Had to put on jacket around shoulders to stay warm which killed the happy dinner mood and leave sooner than had planned.
B-day ice cream with a candle and B-day song from staff a nice touch but already included with dinner combination so already paying for it. Recommend to offer options for B-day comp.
Overall, staff polite and good choice for celebration meals only due to the expense.
We’ve been to several Benihana restaurants over the years, including this one. Unfortunately, this was the poorest experienced we’ve had - and it happened to be on my son’s 9th birthday. The chef was clearly a rookie, made mistakes with orders for both parties at the table, dropped knives, and didn’t do much of a “show” at all except for the onion “choo-choo” train. In addition, the chicken was undercooked for our party as well as the other party at the table.
Our main waitress was an older woman who was clearly unhappy to have 3 boys aged 9 at the table. She had little patience to get their orders and never offered to get drink refill orders when we finished our drinks. Very poor experience for the price.
Everything was great except for the waiter not refilling drinks. I think he was covering too many “tables” and he was very slow. I used to work in foodservice and when you aren’t refilling wine glasses, it’s the fastest way to miss out on money through higher bills and better tips.
Terrible service - the chef even left the table at one point to go to the kitchen to get vegetables as no one would bring him anything. We sat there for at least 5 minutes watching our food just sit idle on the grill. They pack you like cattle to the table; you barely have space for anything. Zero ambiance. We had to repeatedly ask for our drinks to be refilled by random people walking by.
Two people in our party of four were very ill from the food. NEVER EVER EATING THERE AGAIN.! Disgusting to say the least. There are SO many better restaurants out there; don’t waste your time on this place!!
Been here several time and this is the first ting I write a bad review. There was one waiter for 6 tables so services was terrible; cold soup, no rice, delayed appetizer sushi!
I had the emperor feast and meat had a weird taste so I was afraid to finish my meal. Very disappointing visit,
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