Benihana - Dulles

3.7
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794 Reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Dulles is located at the Dulles Town Center Mall next to Haverty’s Furniture. Take a much-needed shopping break at Benihana or enjoy a pre-movie drink during Happy Hour in our lounge and bar. Happy Hour is offered Monday through Friday from 4–7 p.m., with drink specials and appetizers. Join us for Express Lunch, Monday through Friday from 11:30 a.m. – 3 p.m. and enjoy your Benihana favorites served fresh and in half of the time.
What 794 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
4.0
food
3.8
service
3.7
ambience
3.3
value
Noise · Moderate
67% of people would recommend it to a friend
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EQ
1 review
Dined on January 6, 2020
Overall1food1service1ambience1

Aside from the flaming onion, boring, don’t spend your money even with the -$30 off birthday discount.

Benihana - Dulles
Responded on January 13, 2020

Erin, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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JB
Washington DC
5 reviews
Dined on January 4, 2020
Overall4food5service3ambience4

Even with reservations you have to wait.
We were celebrating birthday and they didn’t have camera to take picture. Our dinner comes with ice cream and they misses to ask so when we told them they brought us what appears to be half a spoon. Guy dropped my mustard sauce all over my clothing and purse.
Chef always on point, polite and yummy food.

JJ
Washington DC
19 reviews
Dined on January 2, 2020
Overall5food5service5ambience4

We’ve been going to Benihana’s for 20 years four or five times a year.
Until recently, the food was always predictable and we enjoyed it. The last couple of times the staff are turned over in the quality of the food seem to be suffering.

This time, we were wondering if we would find it worthwhile or if we should start to look out square. I’m delighted to say that the service was excellent and the chef was a younger woman who really knew her stuff and cooked the food to perfection, provided a pleasant little shell in the process and pay close attention to any special requests.

One minor point: The hibiscus iced tea Seemed a bit tart as if the person making the tea forgot to add a little bit of sweetener to it

This was probably the best combination of food and service
That we have experienced. We will certainly be returning based on this visit.

OT
1 review
Dined on January 1, 2020
Overall4food4service5ambience5

As good as any Benihana. Just overpriced as a chain. Great food that can be matched in quality at a lower price elsewhere.

SC
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

Was seated promptly, staff was friendly and attentive, food portions were good, food quality was very good.

C
Washington DC
2 reviews
Dined on December 31, 2019
Overall2food1service2ambience3

I noticed that the restaurant was distributing a special menu as I was seated. These menus did not include all of the items on the full menu and the costs listed were more expensive than the prices on the full menu. My service was fairly poor. Drinks were made incorrectly twice. We had to hunt down our server as she was not consistently attentive. The hibachi chef underperformed. She (the chef) gave us no show and instead just cooked the food. The meal was very bland and unseasoned. I had to ask for other sauces to make my meat more edible.

ML
Washington DC
2 reviews
Dined on December 31, 2019
Overall2food5service1ambience3

We come here every New Year’s Eve! It was bad last year but thought to give it another try, since our kids love it. The service was the worst it ever been. No waitress came back for refills the whole time, cook didn’t understand anything what so ever. It was bad. Asked for a manger however to no surprise know one came.

CM
Washington DC
2 reviews
Dined on December 31, 2019
Overall1food3service2ambience1

Sat too many people at the table. Very uncomfortable dining experience on New Years Eve.

OT
Baltimore
1 review
Dined on December 31, 2019
Overall1food2service3ambience5

They forgot to make my son’s chicken for dinner. He’s 5 and I no one came to apologize. They comped his nonexistent meal, but we didn’t want a free meal, we wanted a nice family dinner.

OT
Washington DC
4 reviews
Dined on December 28, 2019
Overall5food5service5ambience5

Great food and service!!!

LH
Washington DC
1 review
Dined on December 25, 2019
Overall3food3service5ambience5

Getting in was a bit straining because of the air pressure between the outside/inside doors. Yet, after getting in and since we made reservations, we were sat immediately. Service was great, the waitress catered to our needs and came back often to see if we needed anything else. The chef was good but the food was bland. There must be something wrong with the pipes because I smelled an odor on the way to and while in the restroom. The odor almost made me gag. They must know because I didn’t see anyone seated on that side. Anyway, sit on the left side if you want to eat and keep your food down.

Benihana - Dulles
Responded on December 30, 2019

Lisa, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
Washington DC
7 reviews
Dined on December 25, 2019
Overall1food2service2ambience2

Christmas Eve

F
Washington DC
4 reviews
Dined on December 25, 2019
Overall4food4service5ambience3

No comments

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f
Dallas
8 reviews
Dined on December 22, 2019
Overall1food1service1ambience1

Very high price for very low value!!

Benihana - Dulles
Responded on December 23, 2019

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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DO
1 review
Dined on December 19, 2019
Overall4food5service3ambience4

Overall very good. Long wait to be seated when we were the only party there. After seating long wait before service began.

Chef was awesome, food was great!

G
Washington DC
1 review
Dined on December 18, 2019
Overall1food2service2ambience1

Birthday for family of 5.
Horrible experience. This Benihana is the worst. Freezing cold in restaurant. Smokey. Bathrooms smell like sulfur or methane or something. Can’t even breathe when in them.
Chef skipped all the tricks that are normal.
Barely sang happy bday. No picture offered.
Worst of all - 6:45 reservation not seated until 7:25. CRAZY! And nothing given for waiting and bad experience. Was truly horrible. Permanently Ruining my image of this place - particularly this location in Loudon/Dulles, VA - forever. Such a shame.

Benihana - Dulles
Responded on December 23, 2019

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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SH
Washington DC
4 reviews
Dined on November 17, 2019
Overall3food4service4ambience3

I have not been to this restaurant in awhile, but it seems as if the quality is going down. I’m not going to give up just yet, but I hope the Resturant pays attention to the posted reviews.

Benihana - Dulles
Responded on November 22, 2019

Sheron, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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LZ
1 review
Dined on November 15, 2019
Overall1food1service2ambience4

It was very expensive-chicken was dry, tuna was dry- they forgot the shrimp on one plate- they forgot our icecream at the end and did not sing my daughter in law Happy Birthday 😒. Not worth the money we spent!!

Benihana - Dulles
Responded on November 18, 2019

Lee, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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CD
Washington DC
5 reviews
Dined on November 9, 2019
Overall4food3service4ambience5

Dinner was good, not great. The food wasn’t as flavorful as usual.

m
Washington DC
1 review
Dined on November 8, 2019
Overall1food1service1ambience1

We were seated at 7pm, but the chef did not start cooking at the hibachi till close to 8pm and the last person to be served at our table was not served till 8:45pm. We were not even offered drinks till about 7:45pm after my husband went and asked for a waiter. This timeline is unacceptable. We will not be back.

KA
Washington DC
4 reviews
Dined on November 8, 2019
Overall5food5service5ambience5

If you don't order a special that includes everything, they charge you a la carte, and it's more expensive. Better to order a special and put what you don't want off to the side or take it home and give it to someone. The food and service are amazing. Pricey, but worth it for a special occasion

NP
Washington DC
1 review
Dined on November 3, 2019
Overall5food5service5ambience5

Great service and staff, fun atmosphere

OT
Washington DC
2 reviews
Dined on November 1, 2019
Overall5food5service5ambience5

Me and a friend took our sons here to celebrate birthdays and we had a lovely time. The service is great and the food was delish!

KT
Washington DC
1 review
Dined on October 27, 2019
Overall4food4service3ambience4

Overall the experience was good. The food was delicious. Our chef wasn’t up to par for a Benihana restaurant. She was very quiet and timid. Smiled a bit but hardly communicated with the group. Not sure if she didn’t speak English too well or she was new and was nervous. She didn’t even do the shrimp toss which is the best part of a Japanese Steakhouse experience.

KG
Washington DC
6 reviews
Dined on October 26, 2019
Overall4food4service5ambience4

Good food, fun atmosphere, attentive service

OT
Washington DC
1 review
Dined on October 22, 2019
Overall4food4service4ambience3

Overall food was good as always although it depends on chef

LC
Washington DC
5 reviews
Dined on October 18, 2019
Overall4food3service5ambience4

It’s was ok.

OT
Washington DC
1 review
Dined on October 10, 2019
Overall5food5service5ambience5

Birthday was great

KR
1 review
Dined on September 28, 2019
Overall1food1service2ambience1

I ordered Filet and lobster and only got filet. The chef was junior.

MS
1 review
Dined on September 20, 2019
Overall3food4service3ambience3

Would i recommend maybe yes or no. Yes, the food is good but expensive. No, because Our chef got confused. She almost went to the table behind us who just arrived. She’s not as friendly at the other chef’s I met in a different restaurant. She did an ok job doing a cooking presentation to our kids. Even if she barely talk to us. I don’t think she cooked that much rice compare to the other places we have been. She also got confused once. She gave my extra shrimp of my order to my husband. I didn’t even noticed it. My husband did & he had to check the menu on his phone to double check. We just switch plates. She did say sorry for getting confused where to put what food. Our little girls did enjoy their ice cream for dessert.

TK
Washington DC
10 reviews
Dined on September 14, 2019
Overall5food5service3ambience4

We love the “Show” and fresh food. The Chef was great and prepared everything pretty fast. The waitress was a bit slow and not very attentive.

MC
1 review
Dined on September 13, 2019
Overall2food5service1ambience1

Went for my sons birthday,they gave my 4 year old daughter a broken pencil to color with because they didn’t have crayons. I ordered a Chardonnay server came back with red wine and when I told her it was wrong she proceeds to tell me it was because I didn’t specify.. regardless if I hadn’t specify it was not a Chardonnay it was red wine... she sang happy birthday to my son and forgot to light the candle and we couldn’t tell her because she was just rushing through the song.. she took a picture of us only to have another server tell her the printer was broken... the atmosphere is dead in there very boring.. the food was excellent no complaints on that. The server was terrible.

JB
Washington DC
3 reviews
Dined on August 30, 2019
Overall2food4service1ambience2

We went for a birthday celebration and within minutes were greeted by rude and aloof management. Making a reservation is not necessary; you’ll be kept waiting with no communication regardless. At the end of the day, Customer service counts and bad customer service can ruin a dining experience.

YF
1 review
Dined on August 23, 2019
Overall5food5service5ambience5

Awesome!!!!!! It’s a really nice place to celebrate

MC
Washington DC
9 reviews
Dined on August 17, 2019
Overall5food5service5ambience5

This was our first visit to the Dulles Town Center location (since in the past we frequented the Bethesda location) and DTC Benihana did not disappoint! We had an enjoyable meal for my son’s birthday and the service was spot on! We look forward to going back to this location again!

f
Dallas
8 reviews
Dined on August 16, 2019
Overall3food3service3ambience3

Average and kinda pricy for lunch

RS
Greensboro
1 review
Dined on August 9, 2019
Overall2food2service2ambience3

Food was not good and overpriced.

JG
Washington DC
1 review
Dined on August 3, 2019
Overall1food2service1ambience1

dirty tables, extremely slow service, a waiter who seemed like he just rolled out of bed, orders wrong, and none of the typical fun of a japanese steakhouse experience. overall - just terrible

JB
Washington DC
7 reviews
Dined on August 3, 2019
Overall1food3service1ambience2

We went to celebrate our son's birthday. That was on our reservation and we also told our server about it. And our 4 year old son made sure he told everyone about it. That was the last we heard anyone mention his special day. Our chef was ok, but for the prices we paid, we expected much better. The preparation is part of the meal, part of the spectacle. Very blah. Food was a little overcooked all the way around. Our server was MIA for most of the meal. Getting refills wasn't easy. Had to ask another server. They charged for fried rice. Another (better) local hibachi place doesn't charge for that so that caught us offguard. And to cap it off, on a birthday dinner, they forgot to give our kids desserts (included on kid's meals). Disappointing. I think the old Benihana name and reputation would stick out. Turns out that was well in the oast. Definitely not recommended.

MC
1 review
Dined on August 2, 2019
Overall5food5service5ambience5

Our chef Jonathan was wonderful, talented and a great cook. Jack our server was helpful as well.

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