Benihana - Dulles
Great food and service. Reservation was key with the holiday
The food was very good and the show done for the cooking has been consistent. I am disappointed though in the fact that now the fried rice is an addition charge instead of being included with the meal which it was last year when I was there. Mixed drink was good that my girlfriend had.
Worst teppanyaki experience I have ever had, first time to this location and will definitely be my last one. For starters the waiter messed up the order and orders chicken fried rice for all 5 of us when it was only one person that ordered it because the other 4 do not like the chicken in their rice and ordered regular fried rice. The veggies had no taste, the chicken was overcooked and the steak was overcooked as well. it was my mom's birthday but somehow they forgot so i had to remind them again, and when i did no one came to sing just for that one waiter who sang half a song then left. In addition they were out of candles. Lastley our cook seemed to be almost about to fall asleep with almost no interaction at all. All in all I had invited my party to this place for a supposedly nice occasion but nothing from the food quality to the service and everything in between was nice. The amount i paid here for all 5 was not worth 10% of what I had to pay. If i could i would give it 1/2 a star. Saukra is way superior in every single detail.
The food was good but the service was horrible. The waitress was slow, abrupt, and forgot requests repeatedly.
We had the table to ourselves! Wonderful service and our chef was awesome!
Food was good. Waiter was nice, but I would have liked him to check on us more frequently for drink refills during the meal. Chef's performance was very cute, but she spoke very quietly so I had to keep repeating the ingredients she said. Overall it was a good experience and I would recommend everyone to try this kind of eating experience at least once.
We had a reservation for 8 didn't get a table until 9 when we walked in just before 8 there was no one at the front counter to greet us waited over 20 minutes for someone to come and talk to us they were very rude our waiter was very rude the guy working at the bar was very nice and helpful with sat there for an hour and had drinks while waiting on the table then our lady that did the cooking at the table was very good all the rest of the staff was very rude. One of my guests ordered Pepsi it came out very very flat with no bubbles the waitress told us it was because she poured it from a bottle they bought from the store the machine was not working, the food portions we're a lot smaller compared to other similar restaurants the Taste was poor quality we were party of seven that spent over $400
Waited about 30 minutes to be sitted even though we had reservations. Once we were sitted, no one came to take our order (not even drinks) for another 20 minutes. We tried to find a server but there was no one! It was my daughter’s birthday and we were getting very frustrated. After another 5 minutes we got up and left. We let the manager know but he didn’t even seemed to care. Luckily we were able to find another place to go at this point (pass 9pm) but the bitter disappointment with Benihana will remain for a very long time. Will never even consider coming back.
Arrived 10 minutes prior to our reservation time and found a large line to see the host. Host was no where to be found for nearly 15 minutes. When he arrives, he tells me that we will have to wait an additional 20 minutes beyond our reservation because of some large parties. Would have been fine if it ended up being 20-minutes. Waited for nearly 45 additional minutes before we were told we were next. Won’t be returning, not when you pay over $200 for a party of 7. Will not return; not recommended
I was honestly shocked at our most recent trip to Benihana-Dulles. We had a reservation at 5:45 we all (party of *) arrived just a bit early for. We weren't seated until 6:15. And when seated they took our party of 8 and seated us at a table with a young couple already seated, making the table total 10. To say we were squished was an understatement! My son was hanging off the corner of one side and my mother had no tablespace on another. It was unacceptable! I spoke with what appeared to be a manager and he added a "bar table" to the end where the young couple was seated and they graciously moved down. Eben still the seating was awkward and not at all what one would expect when paying upwards of $20 per plate! When I asked to be reseated I was told that they're busy on Saturday nights and that the tables can seat 8-12!! I was shocked that at a teppanyaki grill table they'd try to squeeze in 12 people!
During our dinner...
we requested both white and fried rice...the white rice came out before the salad so by the time we had meat or veggies to eat with it it had turned cold.
we frequently had nothing to drink
we asked for table salt and never received any
we asked for forks when our salads were delivered and it took over 8 minutes to receive
Our Chef Jonathan was wonderful, very skilled and served delicious food.
our server was clearly assisting too many guests and while very nice he was unable to tend to any table well.
All in all not a good experience for the $300 bill we received.
Food never disappoints us at this location and the cooks and servers were so friendly this time we were there even the hostess was nice.
Aweful service and the cook was not enjoyable. She cook all our items one by one and the ffo was cold by the time the last item was placed on our plates. The server was slow to get our cocktails, we didnt get to go items that we purchased. Not sure if we will frequent this location again.
We reserved a table at 7 and were not seated until 7:30. Then we sat and waited another 15 or 20 min before anyone came to the table. It was so cold with people holding the entrance door open that someone asked for them to put up a partition which helped some. While the staff tried to be gracious they were mostly stressed and running around trying to keep up.
Great food. Server was a bit inattentive at times. Fun birthday recognition for one of our family members.
We do an annual Japanese Steak House birthday dinner every January. We have been to Benihana's once before, but it's been a few years and thought we'd try it again. We won't be going back. The hosts at the front were unaccommodating to our TWO over 90 year old guests (wouldn't seat them even though the family was just parking the car), the chef went through the motions and wasn't entertaining, the food was over cooked and didn't taste as good as we have had at three other Japanese Steak Houses. We will be going back to Kobe's in Leesburg. Much better food and more entertaining.
The service was slow and skills poor. We were celebrating a birthday which was on the reservation and discussed when we arrive but completely ignored by the staff.
Good food, good service
The service was terrible. Our server never came back to check on us, offer refills, etc.
Great chef with good food. It's a hibachi restaurant, so you watch your chef prepare your food. They also do a good job of accommodating food allergies as long as you're clear with what you want.
My son kept begging us to take him to “the place where they cook in front of you.” We had been going for years to Matsutake in Herndon but they have changed format, and I had fond memories of Benihana from my youth so we drove out to try it.
This did not meet our expectations. Service was incredibly slow. My husband’s order was wrong, which they at least figured out before the cooking began, but they treated it as if he were inconveniencing them by correcting their mistake. He also asked for a second beer and had to ask for it three times from two different waiters before anyone would bring it.
The shrimp was good. I had the chicken and jumbo shrimp. They cut the jumbo shrimp in half though so who could tell? There wasn’t enough of it. But it tasted good.
The chicken was dry. Like, seriously it’s fast cooking right in front of you and it was super dry. How do you even get that to happen? The vegetable side was the smallest portion I have ever seen. (One slice of zucchini per person followed by a handful of onions).
And the show was meh. Rote. Like “this is the Benihana show that I will now do for you.” I mean yes I couldn’t do it but there was no interaction. It was like we weren’t even there.
This was one of the least interactive Japanese steakhouse experiences I’ve had. I thought the food was so so and same for the service.
Chef was not as entertaining as we usually have
This place never disappointed! It’s the perfect place for a family dinner out. Our kids love it!
Upon entrance, the restaurant smelled so bad like unclean, sour wash rags.
We had made a special request to be seated at a table without children ... the restaurant was empty and we were seated at a table with a baby. The host acknowledged our special request but told us the only way we'd get a chef to cook for us, we'd have to sit at the table with the baby, even though no other tables were occupied.
The table was smelly and sticky. While our server was very nice, her tray was filthy. I was second guessing eating the food because the (empty) restaurant appeared very unsanitary, but we had a gift certificate so we took a chance. The food turned out to be so-so, not horrible, not great. We got a very small serving of zucchini for the "vegetables" and nothing else - maybe 4 pieces.
The bathrooms were filthy.
Service was not great tonight. I ordered yakisoba noodles with chicken with a side of shrimp, for the first time. It was terrible. The sauce has five spice in it. Three of us tried a small bite each, and everyone said it tasted awful. Normally, everyone gets ice cream. Tonight, only 2 out of 5 of us were given ice cream. Not sure why. The staff seemed to be in bad moods tonight. We are regular customers and were very disappointed.
I sat for 45 minutes at a table in the dining room with hungry kids. No one told us about the wait time or updated us on the length of time until the chief would arrive. It is pretty miserable for kids to sit and watch others eating when they can't have food themselves. I asked if there was anything they could order or bring and was told no. Not coming back!
Very disappointed that we were charged for 2 steamed rice even though we ordered 4 entrees, also charged for garlic butter for the steamed rice. Half a scoop for 50 cent for the request.
1st time I have been charged for garlic butter and steamed rice. Frequent customer
An 8 PM reservation didn't have us seated until almost 8:45. The chef was great, but it took another 10 minutes after being seated to get even our drink orders taken.
It was NYE so it was packed and crazy busy. Usually it's smoother experience but still good none the less.
The food and the service was great. My spouse and I were at a table with two other families. They acted like we didn’t exist. I found it both disheartening and uncomfortable. Next time, I will take a larger group of my own friends and family so that we can have some lively conversation at the table rather than just me and my spouse listening to everybody else talk about their own family stuff and never addressing us. I don’t recommend Benihana at the holidays, as a romantic dinner for two.
Staff were very friendly. Chef made it look easy cooking. Food were tasty.
Chef was friendly and food was very good. Service was a bit slow in the beginning (few chefs working and wait staff) but our server was handling multiple tables so not likely her rather that they were short staffed that night. We go here occasionally and will go back either way.
Food was good but our reservation was at 1:00 pm and the food didnt start cooking at our table until 2:00 pm. I had work obligations and had to leave my party early.
Worse Christmas dinner ever. Over cooked seafood and steak, a third string chef that didn't know any of the standard Japanese steakhouse tricks, and a spider. Yes a spider. Avoid...at least on Christmas day.
Reservation was 7:30 PM but was seated at 8:30 PM. Chef was not available until I as well as the others at our table asked the manager how long will the food served. So finally after 2 hours waiting food was cooked and served. We got a $10 off our bill ?!!? Not happy at all. We are not coming to this place
This was an unmitigated disaster. They had over booked Christmas Eve by 1.75x. Our reservation (booked two weeks in advance) for 7:15 was finally sat at 8:17. Orders were taken within a few moments, and then we sat and sat for 20 minutes or so. Finally our soup and salad beat our drink orders out. Following that delay there was another 25 minute delay before our chef came table side to begin meal preparation. They did try to make it better by offering complementary apps to accompany the meal. Our meal was not completed until 10:15. A three hour ordeal with small children. We have been to this location numerous times and totally understand the meal is usually long 1-1.5 hours start to finish, but 3 ended up basically destroying the night.
Did not honor reservation. Got there in time for 7:15 reservation and they were still seating people from 6:30. We had to leave
We had a 7pm reservation on Xmas eve. We were finally seated at 8pm. Food was just so so. We were not entertained by the chef preparing the food as we have been at other Japanese steakhouses. Disappointing. Probably will not try again.
This restaurant should avoid booking more parties than they have staff to handle. Our seating was late. The waitress behaved as though waiting on us was an imposition. Half of our sushi order and a third of our drinks were not delivered because the staff was so overloaded they forgot. The table chef was obviously worn out and just going through the motions. Awful experience.
Even with a reservation it was nearly an hour before we were seated. Then after being seated, it was another wait until we received service. We were there from 6:30 until after 9:00. It seems to me that they should not take so many reservations on a busy holiday evening.