Benihana - Denver, CO

Sort by

Filters

1. JG

   JanellG

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   My family and I really enjoyed our dinner. The waitress was great!! The Chef was good too and entertaining He was also interacting with us while he prepared the food and we really enjoyed this. The food was so good!!

   Report
2. JJ

   JenniferJ

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service1ambience2

   Not a good experience. We had to wait over an hour for our reservation. Then got sat and had to wait another hour for a chef. No service because they were too busy. They even forgot my chicken. We won’t go back.

   Report
3. OT

   OpenTable Diner

   Denver

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food3service2ambience2

   The restaurant is really short staffed so they were running very behind. I get it, it happens. Just tell people what is going on. We had a 545 reservation and we’re not even seated until 645. Then had to wait at the table for quite a long time for a chef etc. wish I would not have chosen sat night to go.

   Report
4. B

   Brian

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food4service1ambience2

   Made a reservation for 5:30. Arrived before / on time and was not seated at the table until 7:10, Hibachi chef arrived at the table at about 7:35. Food was good, not a great value but good. Chef was great but every other aspect of service was lacking.

   Report
5. C

   Ciercier

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food4service2ambience4

   We had a 5pm reservation but were not seated until 6pm. Once seated, it took another hour before a chef was available for our table. We were offered no compensation for our wait time. During the meal, our chef was wonderful, and the best part. We were given the wrong drink and dessert, and never received the tea that came with our meal. When speaking the the manager she was unapologetic regarding our wait. Considering the price of this restaurant I would expect the service to match and it did not. While the food was good and our chef excellent, it was a disappointing evening and we will not be back.

   Report
6. K

   Karen

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   overall3food4service5ambience5

   No longer offer lunch on weekends. Did not find out until arrived at restaurant. Also fried rice was $5.40 extra in addition to dinner prices.

   Report
7. OT

   OpenTable Diner

   Houston

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food4service1ambience4

   Our chef was great, but our server was awful. Never brought out the chicken tenders my 6 year old had ordered, despite telling us they were cooking and would be out in 4 minutes. Also never brought our our steamed rice. I’m a type 1 diabetic and I gave myself my insulin based on the carbs I would eat in the rice (a lot!) and yet ended up with no carbs and my blood sugar dropping. We finally had to get a manager. She did take my son’s meal off the ticket and we did get the rest of our food - a good 20-25 minutes after the chef finished. It was very disappointing. They should have done more to compensate us in my opinion. Our server never did apologize. It was very disappointing.

   Report
8. LM

   LeaM

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   We love this location. The service is always top notch.

   Report
9. M

   Melissa

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food5service1ambience3

   We were sat down given our menus and instantly expected to know what we were going to order. This caused all of our orders to get confused and we all felt rushed while eating.

   Report
10. RR

    RobbinR

    New York Area

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service3ambience2

    The service could have been much better wasn’t sure if we had a new waitress or not

    Report
11. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food3service3ambience2

    Crowded and dirty!

    Report
12. CW

    CherylW

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Absolutely delicious as usual!!! Great management and chef!!!!

    Report
13. BP

    BradP

    Richmond

    50 reviews

    vip
    5.0

    50 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    The chef did a great job with the food and performance. Enjoyed the food and service was good.

    Report
14. CD

    ColoradoDenverNative

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food4service4ambience3

    The hibachi chef was pretty new, only 6 months of experience. Only did the onion volcano trick and food in his hat. Typically the chefs are more interactive and do more fun tricks, especially because we had 2 kids with us. I have been to several hibachi meals in the past but this one was one of the least favorite experiences. Next time, I will request a more experienced chef.

    Report
15. w

    wright8

    Denver

    7 reviews

    5.0

    7 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Benihana has good food. It's a great place for a group or family to celebrate a special occasion. The food is prepared right in front of you so it's fresh and hot.

    Report
16. TH

    THAM

    Las Vegas

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food1service3ambience3

    We waited an hour and 15 minutes before we started getting our cook to start cooking there is so much delay time while waiting for someone to come cook the food and the guy was being extremely cheap on the portions he was left with several amounts of food and he would put it in a bowl and probably throw it away versus sharing it with the table as they normally do for crying out loud we're paying $20-25 plus 4 the food just go ahead and share it with the table

    Report
17. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food4service1ambience1

    This was one of the worst dining experiences I have ever had. The staff was horrifically rude, and despite the fact that we had a reservation, we were forced to wait 30 minutes for a table and another hour for food. The hostess could possibly have been one of the most rude people I have ever encountered, and nothing was done to mitigate the situation. I will never come back here again. The food was decent, but it was exorbitantly expensive and the experience was terrible.

    Report
18. j

    jmikew1964

    Denver

    15 reviews

    vip
    4.0

    15 reviews

    Dined 7 days ago

    overall4food4service3ambience4

    We celebrated my daughter's birthday there. Like almost every other table. Food was very good and the show is a proven commodity.

    Report
19. DB

    DianneB

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on June 27, 2022

    overall5food5service5ambience4

    There was construction going on during part of lunch which was ver distracting along with two babies and toddlers screaming chef and food was great and dessert too

    Report
20. H

    Hfam

    Denver

    1 review

    4.0

    1 review

    Dined on June 27, 2022

    overall4food4service3ambience3

    We reserved Benihanas to celebrate a special day. We had a large party and were seated within 20 mins of arriving. We waited and waited for the hibachi chef to come. We ended up waiting over an hour and a half, only to get a chef who barely knew what he was doing. He kept dropping his utensils, he didnt know how to season the food properly, and his showmanship was lackluster at best. He didn't even have the right amount of food and then he just threw out the mushrooms he had been cooking. We all wanted the mushrooms! It was quite disappointing to come to celebrate something really special to us and to pay as much as we did for this type of experience. All the tables around us had good hibachi chefs who were putting on awesome shows for their tables, but despite the fact that Benihanas knew it was an extra special occasion for our group and despite the fact that we were dropping the kind of money we were, they gave us the dud chef and bummer of an experience! It was so disappointing!

    Report
21. F

    Foodisfun

    Denver

    28 reviews

    3.0

    28 reviews

    Dined on June 26, 2022

    overall3food4service3ambience4

    Deception at best, 5:30 reservations and arrival. Seated @ 5:55. Waited at table for full 1 hour for a chef! Finished aftet 8pm. 2.5 hours

    Report
22. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    3.0

    1 review

    Dined on June 26, 2022

    overall3food4service3ambience3

    Although reservations made we were sat 30 mins late

    Report
23. OT

    OpenTable Diner

    Charleston

    1 review

    1.0

    1 review

    Dined on June 26, 2022

    overall1food3service1ambience1

    Horrible experience, would not recommend to anyone. After arriving on time for our reservation we were told there would be a 30 minute wait! It was extremely loud with tons of screaming kids, you would literally have thought you were at Chuck E Cheese instead of a nice Japanese Steakhouse. I’ve been to Benihana in London and other parts of the world and I have never experienced one as rundown and poorly managed as the one in Denver, CO.

    Report
24. PM

    PeterM

    1 review

    1.0

    1 review

    Dined on June 26, 2022

    overall1food1service1ambience3

    45 minutes behind actual reservation time compensation was free appetizers messed up the main course appetizers didn’t show up until dinner was almost done soup and salad was the same scenario overall complete unsatisfaction server tried their best but really underperformed as well that the chef

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 26, 2022

    overall5food5service5ambience5

    Amazing service and food

    Report
26. O

    Organyzed

    Denver

    14 reviews

    vip
    4.0

    14 reviews

    Dined on June 25, 2022

    overall4food4service4ambience2

    Good food, very long wait for cooking to begin. Not ver clean and very noisy.

    Report
27. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 24, 2022

    overall2food3service2ambience2

    I very much looked Forward to celebrating my friends birthday and showing her a good time. Not only did we wait forever to be served, but we got the most boring Chef possible. It was very embarrassing and difficult to swallow spending so much money on such a boring event.

    Report
28. P

    Phil

    Denver

    2 reviews

    vip
    5.0

    2 reviews

    Dined on June 23, 2022

    overall5food5service5ambience5

    Awesome place to have a great time for all

    Report
29. OT

    OpenTable Diner

    Anchorage

    6 reviews

    2.0

    6 reviews

    Dined on June 22, 2022

    overall2food2service4ambience4

    Very sad that the chef put in massive amounts of pepper into the food. Almost everything tasted like straight pepper.

    Report
30. w

    whitneyj

    1 review

    1.0

    1 review

    Dined on June 22, 2022

    overall1food3service2ambience1

    We waited 2 hours after our reservation time and still waited another hour when we got to our table an we were the only black family at the restaurant that made us feel like we being treated racial when other white an Hispanic family came after us and were giving food and drinks before we did.

    Report
31. S

    Scott

    Denver

    9 reviews

    vip
    1.0

    9 reviews

    Dined on June 20, 2022

    overall1food1service1ambience1

    Waited over an hour to get seated at table. Once seated we were told it would be another hour from the time we placed our order until a chef would be at our table to start cooking. We left without eating or drinking anything as did the other 4 people that were seated at our table.

    Benihana - Denver, COResponded 4 days agoDear Scott on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
32. KB

    KimB

    Denver

    5 reviews

    1.0

    5 reviews

    Dined on June 19, 2022

    overall1food2service2ambience1

    We had a 5:30 reservation for Father's day. We checked in at 5:15pm and were told to take a seat in the waiting area and we would be seated shortly. We waited until 5:50pm to go to the host stand and ask how much longer the wait would be. I was told we were next so about 5 min. We waited an additional 25 mins to be sat. We have two young children so waiting extended periods is hard, and I would've appreciated a more accurate estimate to have the ability to take them outside or to the car for some of the waiting. Once sat it was again a long wait for anyone to come take our drink order. More of a wait for them to take our food order. Then a longer wait for our cook to arrive to the table. We had a new cook, that was still learning (I understand it must be a process for habachi tricks and preparation) which was disappointing. After such a long wait with two small, hungry, tired children....I would've hoped for at least a fun energetic show and good food. My chicken was over cooked. I was also extremely disappointed in the management, that nobody came by to even acknowledge the extremely long wait times, say happy father's day to the dad's at the table, or maybe offer to rush our salads or something to help make the wait for food a little easier. All in all we were there for 3 hours and 45 minutes! It was insane. Very disappointing for a holiday experience that should have been fun and enjoyable.

    Benihana - Denver, COResponded 4 days agoDear KimB On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
33. HP

    HollyP

    Denver

    4 reviews

    5.0

    4 reviews

    Dined on June 19, 2022

    overall5food5service5ambience3

    Our family celebrated Father’s Day at Benihana. It was extremely loud- lots of kids but it was Father’s Day. We got seated half hour past our reservation. It seemed like they were very short staffed; especially in the kitchen. We had to wait a long time for drinks and the soup and salad. Our server, Evan was awesome. Once the chef arrived, everything was great. Jolene is amazing! It was her second week and the food was perfect! She was so much fun and interacted with the guests at the table. Overall, it was a wonderful meal and Father’s Day!

    Benihana - Denver, COResponded 4 days agoDear HollyP Thank you for celebrating your special occasion with the Benihana team!

    Report
34. S

    Smithh1

    1 review

    1.0

    1 review

    Dined on June 19, 2022

    overall1food5service1ambience2

    Had a reservation at 4:15 and did not get seated until 5:30. Waited 40 minutes for drinks and another 30 for the chef to start cooking. We ended up leaving close to 7 which was ridiculous. The manager came to the table to check and when told about experience did nothing. Would not go again especially since I brought someone who had never been and they had an awful time. Matt the cook was the only good point of the night.

    Benihana - Denver, COResponded 4 days agoDear Smithh1 on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
35. DJ

    DJAA

    1 review

    2.0

    1 review

    Dined on June 19, 2022

    overall2food4service1ambience3

    We had a reservation at 3 and didn’t get seated till 4:45 and still waited an hour for our chef. Almost a 3 hour wait with a reservation!! The front greeters acted really rude and as if we were also forgotten because we asked Other guest what time was their reservation and it was after ours and still got seated before us. our server and chef were amazing though

    Benihana - Denver, COResponded 4 days agoDear DJAA on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
36. SG

    SandraG

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food5service1ambience3

    Waitress, was overwhelmed. Myself and another patron waited over 40 minutes for our drinks. She never check on the table. When ask her our drinks. She brings the Manger to tell us it is not her fault. Very unprofessional. I wanted my father in law and husband to have a nice time.

    Benihana - Denver, COResponded todayDear SandraG We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
37. S

    Shellshocked

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food4service3ambience3

    Service was slow - they were busy but really didn't have the help they needed. WE waited an extra 30 minutes past our reservation time, then another 30 minutes before they started with our table. The chef didn't have the right ingredients on his cart, which he noticed after all the food was cooked, so we had to eat in shifts a bit. I expected better from them, especially since the bill was $210 for 5 of us! (No alcohol) Pricy place these days!

    Benihana - Denver, COResponded 4 days agoDear Shellshocked Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
38. KJ

    KathyJai

    Denver

    3 reviews

    4.0

    3 reviews

    Dined on June 19, 2022

    overall4food4service5ambience3

    Fun atmosphere. Our chef wasn't as entertaining as I had hoped. He could barely be heard when he spoke.

    Benihana - Denver, COResponded 4 days agoDear KathyJai Your feedback is appreciated. We will be sure to share your review with the team.

    Report
39. BA

    BarbaraA

    Denver

    1 review

    2.0

    1 review

    Dined on June 18, 2022

    overall2food1service1ambience1

    There were no enough servers! We waited so long that we had to leave before placing our orders. So unfortunate!

    Report
40. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food2service3ambience3

    Cook put way to much salt on rice and was not communicating with us

    Benihana - Denver, COResponded 5 days agoDear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report