Benihana - Dearborn, MI

Benihana - Dearborn, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Matthew

   Toronto1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Of all the hibachi / teppanyaki / japanese steakhouse experiences Ive been too, this was the most underwhelming. The food quality was alright, but the chef lacked the energy I expect form these types of experiences. Most of the tricks youd expect seemed forced, sloppy, or forgotten about (smoking onion was done after the food was cooked and thrown away instead of being added to the grilled vegatables). As these shortcomings go, the other chefs at other tables seemed to get more of the energy and tricks down, but still not with the classic expected energy of these experiences. This was especially disappointing given that my girlfriend had never been to a hibachi restaurant and had high expectations for the experience. Also, the waiting service was poor. We had to ask 3 times to receive tea that was included, and finally being responded with a sort of "forgot about that" after other diners received their togo boxes. Also, we had to ask multilple times for the steamed rice, which eventually was brought out when the chef was gone and other diners had finished eating, and my girlfriends hcicken was cold. Benihana has been a staple in creating this amazing experience (which demands a hefty price for the food you receive) but we were more than disappointed in what we received, especially for the high price they demand for the sake of the experience that was lacking.
   

   Benihana - Dearborn, MIResponded 1 day ago

   Thanks for the review, Matthew. We're sorry to hear that your experience at Benihana - Dearborn, MI didn't meet your expectations. We take your feedback on the chef's energy and the waiting service seriously and will work on improving these aspects. We're glad you enjoyed some of the traditional tricks at our restaurant, but we understand that our guests expect the best. We appreciate your comments and hope to provide a better experience on your next visit.
   

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2. K

   Kevin

   Unspecified1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I’m sorry, but it’s just not what it used to be. The prices were very high and the days of Japanese cooks are long gone. Our Chef was good, but the Japanese cooks were a big part of the experience back in the day. The waitress got my sushi order all wrong and a few things were missing from the dinners. I also remember long wait times years ago, and on a Friday evening the restaurant was sparsely populated. I think they need a redo or a modernization to get back in the busy booking world.
   

   Benihana - Dearborn, MIResponded 1 day ago

   Thanks for visiting us, Kevin. We're truly sorry to hear that your recent experience at Benihana - Dearborn, MI didn't live up to the standard you've come to expect from us. We understand that you were looking forward to experiencing the old days of Japanese cooking and we apologize for any disappointment. We also appreciate your feedback about our pricing and service. We're committed to providing the best experience and we'll definitely work on improving these areas. We hope you'll give us another chance to restore your faith in our restaurant.
   

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3. S

   Serena

   Detroit3 reviews

   3.0

   Dined on May 13, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Our reservation was for 6 pm. At 6:45 we still didn’t have our soup and salad. Christine, our waitress never came back to clear our salad bowls or refill drinks. Chef was good, food was good but waitress was awful. We also had to wait for the dipping sauces. The other party asked to see the manager. It’s a small space to eat to begin with so eating your meal with salad and soup bowls on the table made it even less enjoyable.
   

   Benihana - Dearborn, MIResponded 7 days ago

   Hey Serena, We're really sorry to hear about your recent experience at Benihana - Dearborn, MI. We understand how frustrating it can be to not have your meal served on time and we apologize for the inconvenience caused. It's also disappointing to hear that you found our service lacking. We're always striving to provide the best dining experience for our guests and we regret that we fell short this time. We appreciate your feedback and will certainly address these issues with our team. We hope you'll give us another chance to provide you with the high-quality food and service we're known for. Best regards, The Management Team
   

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4. C

   Candace

   San Francisco1 review

   5.0

   Dined on May 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a daughter’s graduation dinner here. They made it enjoyable. Very accommodating to our needs.
   

   Benihana - Dearborn, MIResponded on May 14, 2025

   Thanks for the review, Candace! We're thrilled to hear that you had a wonderful graduation dinner with your daughter at Benihana - Dearborn, MI. It's great to know that our team was able to accommodate your needs and make your experience enjoyable. We strive to provide top-notch service and we're glad we hit the mark for you. We look forward to serving you again soon!
   

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5. C

   Caleb

   Unspecified1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We drove over 30 minutes and arrived on time for our 7PM reservation (that had been set for 2 weeks) and were told while checking in that we would need to wait 1.5 hrs to be seated. We had a 2 year old and a 1 year old with us and could not wait that late. We weren’t offered anything, the wait staff’s attitude toward the situation was pretty cold. What’s the point in setting a reservation if we have to wait so long anyway? A couple of women waiting for their 6pm reservation had still been waiting around 7:30 PM and were even skipped over as Benihana’s staff started calling out for 6:15 PM reservations. This shows a total lack of organization and care for their customers on Benihana’s part. This was my wife’s favorite restaurant but we cannot go anymore because we can’t risk not getting seated every time because the restaurant clearly does not care about their regular customers.
   

   Benihana - Dearborn, MIResponded on May 13, 2025

   Thanks for the feedback, Caleb. We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. We understand how frustrating it can be to arrive on time for a reservation only to find that you have to wait, especially when you have young children. We also apologize for any lack of organization during your visit. We take your comments seriously and will use them to improve our service. We hope that you might give us another chance to make it up to you in the future. The Management Team
   

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6. L

   Lakisha

   Unspecified1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   my chef was the best omg my mothers day was the best with him
   

   Benihana - Dearborn, MIResponded 1 day ago

   Hello Lakisha, Thank you for choosing Benihana - Dearborn, MI for your Mother's Day celebration. We're thrilled to hear that you and your mother enjoyed the best experience ever. It's wonderful to know that you felt the same way about your chef. We strive to make every occasion memorable and your review reaffirms the hard work we put in every day. We look forward to serving you again soon! Best Regards, The Management Team
   

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7. V

   Vivian

   Caribbean1 review

   5.0

   Dined on May 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I think his name is Rafael. Our Chef was very friendly and entertaining. He took special care in preparing the food according to the guests’ preferences (and there were lots!). The food was soooo delicious! I look forward to visiting Dearborn’s Benihana again! Vivian T.
   

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8. J

   JK

   Seattle1 review

   1.0

   Dined on May 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Place was filthy. We had a reservation for a group table then decided to sit in bar/lounge area. All tables were sticky, the place smelled like bad fried food. We sat for 20 minutes and no one came to take our order, so we left. Bar area looked like a fraternity party had been there. Do not waste your time
   

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9. C

   Chris VIP

   Detroit22 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The bartender Rafi is great, Tish the server is exceptional, the Chef I think was Tyronne cooked an amazing meal.
   

   Benihana - Dearborn, MIResponded on May 4, 2025

   Hey Chris, thanks for taking the time to leave us this fantastic review! We're thrilled to hear that you enjoyed your meal and found our team to be great. It's always our goal to provide exceptional service and it's great to know we hit the mark during your visit. We appreciate your high ratings and look forward to welcoming you back to Benihana - Dearborn, MI soon! Best, The Management Team
   

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10. C

    Cherelle Lenore

    Unspecified1 review

    5.0

    Dined on May 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our cook was wonderful. He made sure everything was correct and that everyone at the table was satisfied.
    

    Benihana - Dearborn, MIResponded on May 4, 2025

    Thanks for the feedback, Cherelle Lenore! We're thrilled to hear that you and your family had a wonderful dining experience at Benihana - Dearborn, MI. We're glad that your meal was prepared perfectly and that you were satisfied with our service. Your high ratings for food, service, and value are greatly appreciated. We look forward to serving you again soon.
    

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