Benihana - Dallas, TX

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1. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   It was amazing, the chef did an amazing job on making it the way i asked and the service and tricks were also amazing

   Report
2. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food1service1ambience2

   Food took forever and there was a hair under my food which wasn’t found until i finished eating. No one in my party enjoyed their food

   Report
3. S

   Shakey

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service2ambience3

   The food was very good but our chef was very bland and unspoken. The chef on the next table was so much more involved with the guests and doing tricks when cooking.

   Report
4. C

   Chia

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service4ambience4

   Had reservations at 11am. They still sitted someone with us when they got there at 11:30. We had to wait for them to look at the menu and decide what they want.

   Report
5. DR

   DanielR

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Birthday celebrations with family

   Report
6. D

   Destiny

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food1service1ambience1

   This was my first time at this restaurant with my family. I made the reservation for 730pm.We arrived on time and had to wait about 6minutes for our table which was fine.However, my party of 3 placed our order and then we waited over an hour in a half and still didn’t have a chef to come cook our food! No one came to let us know the status on the chef until we finally got up and told our waiter who then proceeded to let us know they were short staffed. If they knew they were short staffed on chefs they should’ve blocked the reservation for that time .So after waiting for a chef for that long we told our waiter we were leaving and left . I would not recommend this restaurant at ALL!

   Report
7. FF

   FelixF

   1 review

   5.0

   1 review

   Dined on September 18, 2022

   overall5food4service5ambience5

   Nice, place, great location! Love the scenery of the entrance to the restaurant. The presentation of the tepanyaki was ok. The presentation of the meal a little bit sloppy. But everything else was ok. But this isn't my first rodeo so for the fame Benihana have and the price compare with my other experience, you need to step up your game guy's.

   Report
8. D

   Disappointed

   1 review

   1.0

   1 review

   Dined on September 18, 2022

   overall1food4service1ambience1

   The waitress had a very bad attitude and had issue with my request for the ice cream that came with my meal. She ended the evening with us by basically chunking my icecream on the table at me. The chef was wonderful. However, when we stopped by the hostess desk to leave the tip for the chef and explain the situation with the waitress there was a young gentleman that tried to assert his authority by interjecting into the conversation and telling me he would have me criminally tresspassed when he was called out by my significant other for his rude behavior. I have been going to Benihana for decades and this used to be the location of choice but not any more. It must be said that having a bad experience with waitstaff is one thing but when trying to do the right thing to compliment the chef and bring to attention a situation that could have easily escalated, to be threatened further with a criminal trespass for standing up for yourself was just too much.

   Report
9. JW

   JasonW

   Austin

   1 review

   5.0

   1 review

   Dined on September 18, 2022

   overall5food5service5ambience4

   We had an exceptional time during dinner service. The chef was entertaining and highly skilled. Food was great. Thumbs up and recommended!

   Report
10. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 17, 2022

    overall3food3service4ambience3

    Food was fair. Meats needed more seasoning and noodles to salty

    Report
11. SP

    ShauntiP

    Dallas

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5

    My chef I Reginald was AMAZING! Our waitress was also very kind and attentive.

    Report
12. YO

    YolandaO

    Dallas

    2 reviews

    vip
    1.0

    2 reviews

    Dined on September 15, 2022

    overall1food1service1ambience3

    REALLY BAD EXPERIENCE... THE CHEF WAS REALLY RUDE AND HE WAS COOKING REALLY DIRTY HE ALSO THROWING THE FOOD ON OUR PLATES. I WILL NEVER COME AGAIN TO THIS LOCATION. THE OTHER PEOPLE THAT WERE SEATING NEXT TO US SAID THAT THEY NEVER COME AGAIN AND WE TOLD THEM THAT THEY CAN TRY LAS COLINAS LOCATION.

    Report
13. HG

    HotelGirl

    Dallas

    10 reviews

    5.0

    10 reviews

    Dined on September 15, 2022

    overall5food5service5ambience5

    Great service and food!

    Report
14. OT

    OpenTable Diner

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on September 14, 2022

    overall5food5service5ambience3

    The service was spot on ! Never had to ask for a drink refill The food was cooked to perfection And very entertaining

    Report
15. JF

    JenniferF

    1 review

    2.0

    1 review

    Dined on September 12, 2022

    overall2food2service1ambience4

    We had reservations and waited about 10 minutes to be seated. Once seated, we waited about 15 minutes before we saw a server. Once we got our orders placed, the server gave my order to the chef wrong, so they had to fix that. The food was done well, with the exception of FAR too much pepper, so some of it (particularly the vegetables) were not edible. The big problem, though, was after the meal. Our server gave our bill to the other people at our table. When we worked that out, we realized our credit card was missing from the bill. After about 10 minutes of waiting for the server, he said he didn’t have it. We asked for the manager. After 15 or so minutes, the server came back and said he had found it. Never saw a manager. I am sorry, but when you LOSE someone’s credit card, you at least come and apologize. It was handled so poorly we were shocked. We are patient people, but when you spend $150 on a dinner and something like this happens and you wait nonstop for service, an apology is required. Epic fail.

    Report
16. CU

    CURTISW

    1 review

    2.0

    1 review

    Dined on September 11, 2022

    overall2food2service1ambience3

    Cooks used to be fun and comical ! These 2 I saw weren’t so much ! But hey they did the shrimp tail floppy in the hat trick !

    Report
17. G

    Geo59

    Dallas

    12 reviews

    5.0

    12 reviews

    Dined on September 11, 2022

    overall5food5service5ambience5

    Benihana at least for me never disappoints I truly recommend them to anyone wanting an Asian Meal with a big selection and flavor.

    Report
18. N

    Nothing

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5

    Had fun and our chef was great. Go if you have never been.

    Report
19. KC

    KennethC

    Dallas

    1 review

    1.0

    1 review

    Dined on September 11, 2022

    overall1food1service1ambience1

    Very disappointed that restaurant was outdated and very old furniture and our chef wasn’t very entertaining and food quality was very poor

    Report
20. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food3service4ambience3

    Had fun. My soup was cold. Sushi wasn’t as I expected and I felt a little sick after. The hibachi looked amazing and I wish I got that over sushi.

    Report
21. ML

    MarkL

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    Food and service was amazing! The trio gives you get best of everything, steak, chicken, and shrimp. Definitely will return

    Report
22. CV

    ChristineV

    1 review

    3.0

    1 review

    Dined on September 5, 2022

    overall3food4service1ambience2

    I have loved Benihana since I was a little girl. The food/meat quality was good but our waitress was not good, she forgot to offer dessert, even dessert that came with our meal, she was absent most of the time and she seemed to genuinely hate her job. The host staff was not interactive and did not communicate well.

    Report
23. OT

    OpenTable Diner

    Dallas

    7 reviews

    vip
    4.0

    7 reviews

    Dined on September 5, 2022

    overall4food5service5ambience3

    Our chef Robert really made us feel the vibe... he was a very good chef! He had us laughing and enjoying the food all at the same time. We didn't have to wait long and the food was very delicious. I most definitely will be back and request Robert whenever we come back! Everything was awesome no complaints!!!! Keep up the good work Chef Robert !!!!!!!!!

    Report
24. GI

    GINAE

    Dallas

    2 reviews

    vip
    4.0

    2 reviews

    Dined on September 5, 2022

    overall4food4service4ambience3

    The table was too crowded for the number of adults.

    Report
25. BP

    BradP

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on September 4, 2022

    overall3food4service4ambience2

    Mixed review - same food as always. The chef and the waitress were fine. The big issue was the mess. Lobby and bathrooms dirty. Stuff on the floor. And on the walk to the table, same thing. The place just needs someone paying attention to sweeping the floors and tending to the bathrooms. This location has also always suffered from a lack of parking - but garage across the street if you do not want to valet. We came to this location for y r nostalgia - but next time will consider Plano.

    Report
26. BV

    BonVivant

    Miami

    4 reviews

    1.0

    4 reviews

    Dined on September 4, 2022

    overall1food1service1ambience1

    Waited 50 minutes and no chef. After informing the wait staff, we left. Do not recommend.

    Report
27. NH

    NanetteH

    New Orleans

    1 review

    5.0

    1 review

    Dined on September 3, 2022

    overall5food5service5ambience5

    We had a wonderful time celebrating my granddaughter's birthday.

    Report
28. MP

    MaribelP

    Houston

    1 review

    5.0

    1 review

    Dined on September 3, 2022

    overall5food5service3ambience4

    Fun place to bring the kids. Food is always consistent.

    Report
29. g

    ghuff

    Dallas

    4 reviews

    vip
    4.0

    4 reviews

    Dined on September 3, 2022

    overall4food5service4ambience4

    Very good. Filet was great, however the amount of shrimp appetizer has gone down some…and the price has gone up.

    Benihana - Dallas, TXResponded 5 days agoDear ghuff We appreciate you dining with Benihana!

    Report
30. MO

    MrOpinionated

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on September 2, 2022

    overall3food2service4ambience2

    This outpost could use a bit of TLC. Paint is chipping and surfaces are worn and that's just in the waiting area. The meal was average but the chef's pacing was off leaving some patrons with the wrong dish and others with a long wait. At these prices it's time for an overhaul.

    Benihana - Dallas, TXResponded 5 days agoDear MrOpinionated Your feedback is appreciated. We will be sure to share your review with the team.

    Report
31. j

    johna

    New Orleans

    2 reviews

    vip
    3.0

    2 reviews

    Dined on September 1, 2022

    overall3food4service4ambience2

    Food was great a usual. The only downside was that our chef’s uniform was not clean.

    Benihana - Dallas, TXResponded 5 days agoDear johna Your feedback is appreciated. We will be sure to share your review with the team.

    Report
32. V

    Valerie

    1 review

    5.0

    1 review

    Dined on September 1, 2022

    overall5food4service5ambience5

    Loved our waiter his service was amazing ! Food has no flavor

    Benihana - Dallas, TXResponded 5 days agoDear Valerie We appreciate you dining with Benihana! We will be sure to share your review with our team.

    Report
33. KG

    KayG

    1 review

    5.0

    1 review

    Dined on September 1, 2022

    overall5food5service5ambience5

    First time at Benihana in Dallas, celebrated my mom birthday! The environment was very relaxing, the food was great and everyone was sincerely nice! Definitely would recommend!

    Benihana - Dallas, TXResponded 5 days agoDear KayG Thank you for celebrating your special occasion with the Benihana team!

    Report
34. SH

    SangH

    1 review

    5.0

    1 review

    Dined on August 29, 2022

    overall5food5service5ambience5

    We had late reservations at 9pm, and Chef Law was amazing. His high energy livened up the room and made the dining experiance unforgettable!

    Benihana - Dallas, TXResponded 5 days agoDear SangH Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you!

    Report
35. OT

    OpenTable Diner

    Washington DC

    1 review

    vip
    1.0

    1 review

    Dined on August 28, 2022

    overall1food3service1ambience2

    We come about 4x year to celebrate each child’s birthday. Our reservation was at 7:15pm. We had to ask about 3 different people for help with drinks as we waited 30 minutes without one person helping our table- not even with waters. We got our waters around 8:10. My husband had to take home our elderly (91 year old) father as we didn’t even have anything to drink or eat for over 30 min despite us asking multiple people for help. Our server finally came after (I assume a manager) helped us. There was no apology. There was nothing. The entire dinner service took over 2 hours and our drinks were never refilled. After the initial drink service, our waitress came by one time then again for ice cream. The saddest part of this whole ordeal was no picture. It was my son’s 7th birthday and we didn’t even get the Japanese birthday song nor picture. I have a picture each year since birth. I am saddened and mad at the lack of service and lack of customer appreciation. Worst experience.

    Benihana - Dallas, TXResponded on September 14, 2022Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
36. RG

    RudyG

    Dallas

    2 reviews

    2.0

    2 reviews

    Dined on August 27, 2022

    overall2food4service3ambience1

    We love going to benihana's it is a wonderful restaurant to experience, we have been there several times.. Unfortunately this time our dinner was set for 6 they opened at 5.. I was surprised to see trash on the floors as they were walking us to our table And it was just kind of a little dirty. The restrooms needed attention to little dirty For being that early in the day. Now our chef I guess it was probably his 1st time we didn't get much of a show. I had told and express to the waitress and chef that I have a shell allergy, so they had to cook a little different but then I noticed he was touching shrimp with his utensils and tried to serve me vegetables And being that I'm highly allergic to it I couldn't have any.. But he did take the take the time and made some Vegetables for me after he was done cooking for everyone. And yes we will be back of course, like I said we love going to Benihana's.

    Benihana - Dallas, TXResponded on September 14, 2022Dear RudyG on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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37. OT

    OpenTable Diner

    Nashville

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience5

    Wonderful experience.

    Benihana - Dallas, TXResponded on September 14, 2022Dear Guest We are happy you enjoyed the experience! Come back soon!

    Report
38. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on August 27, 2022

    overall2food2service3ambience3

    Service and food quality are lower than what I remember from years back. I go to Jinbeh in Frisco more often and that restaurant has better service and food. Bad service examples are lack of refills on drinks, salad and soup dishes left on table while I at. I had to shuffle my plate around the trash and empty dishes. Bad food quality examples are my veggies were under cooked, chicken was chewy, the rice wasn’t close to be as good as Jinbeh or Benihanas of the past and there were no bean sprouts offered. We also got sushi as an appetizer and no soy sauce or dip try was offered. Since the waitress was hardly around after taking our order, we just ate the sushi roll without the soy sauce. We drove from Frisco to have a different experience than Jinbeh, I won’t make that mistake again.

    Benihana - Dallas, TXResponded on September 14, 2022Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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39. JC

    JeremyC

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience5

    Amazing food and amazing atmosphere. Benihana is always a fun and delicious experience. Dined here with a party of 8 including one person with a severe allergy and the chef did a wonderful job accomodating us.

    Benihana - Dallas, TXResponded on September 14, 2022Dear JeremyC Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you and your party!

    Report
40. OT

    OpenTable Diner

    Dallas

    10 reviews

    vip
    5.0

    10 reviews

    Dined on August 26, 2022

    overall5food5service5ambience5

    Our cook was very sociable. The show was phenomenal and we thoroughly enjoyed ourselves.

    Benihana - Dallas, TXResponded on September 14, 2022Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team!

    Report