Benihana - Dallas, TX

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1. LH

   LindaH

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience3

   The food was good a little over cooked on the seafood. We went to celebrate my Granddaughters birthday which was never acknowledged and I made several references to that fact.

   Report
2. OT

   OpenTable Diner

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Awesome experience, great food.

   Report
3. BR

   BrintR

   Dallas

   9 reviews

   vip
   3.0

   9 reviews

   Dined 4 days ago

   overall3food4service2ambience2

   Facility is run down and not clean. It needs a refresh.

   Report
4. D

   Danielle

   Dallas

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service4ambience4

   Food was delicious. My only issue is we were left waiting over 50 minutes before our chef came out to our table. It was my birthday and I was hungry so I was a little upset. I’m not one to complain but thought I’d mention it on the review since I got the email.

   Report
5. s

   sophiaz

   Columbus

   15 reviews

   4.0

   15 reviews

   Dined 5 days ago

   overall4food4service3ambience4

   No service first set of beers were warm then brought out the cold ones.

   Report
6. OT

   OpenTable Diner

   Caribbean

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food3service2ambience1

   went for a special occasion but did not make us feel special p

   Report
7. CT

   CourtneyT

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   overall3food3service3ambience2

   We've been here several times. The restaurant seemed a little, more dirty than I have experienced. Our waiter was great but it seemed as though they were under-staffed.

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8. OT

   OpenTable Diner

   Dallas

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food5service2ambience4

   Thankfully they waited for our guests to arrive to our 5:15 reservation which was very gracious as they didn’t arrive until 6pm! We drank at the bar while we waited. But this was frustrating and anxiety driven since the hosts told us we were going to lose our reservation if they didn’t show by a certain time. (UNDERSTOOD 100%) but what could we do that than try to spend money to make up for the tardiness of our party. HOWEVER once they sat us at 6:07pm no problem, thank you. Then we waited 15 minutes for Melissa our server to greet us and get drink orders. Another 15 minutes to get drinks…also I get it NO PROBLEM. Once we got our drinks the table facing ours was sat with only 8 as opposed to our 10 people, 2 separate reservations. The table facing us had their salads and a chef before we received our salads. Mind you from all 10 of us there were not TWO alcoholic beverages. One was a basic hot sake and the other was an apple sake. SO NO CRAFT COCKTAILS-THAT TAKE A MINUTE To GET FROM THE BAR USUALLY. Now the time is 7:37 (I’m writing this as I experience) I come up to the front and have to ask multiple people to find a manager for me to speak with. No one comes almost 15 after I ask and am standing in their to go station I finally spot the ONE AND ONLY MANAGER FOR THIS ENTIRE RESTAURANT (not a fair fight and that is ownership neglect PERIOD THYE HAVE BEEN DOING THIS LONG ENOUGH, THEY SHOULD INOW BETTER. NO ONE CAN RUN A SUCCESSFUL SHIFT WITHOUT HELP) she should have not been the only person and if she wasn’t shame on her partner for the shift. Once I had the opportunity to actually speak to your ONE ANS ONLY Manager I genuinely tried to empathize with her position but instead of also empathizing with my experience as HER GUEST she tried to combat with me as though she were going to prove my and the 9 other people at our table experience as “the standard and expected” ???? So it’s expected for your guests to wait o we an hour for food?

   Report
9. TS

   TeaS

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food5service5ambience5

   My family enjoyed our time here. The food was amazing and the Chef Brian was great .

   Report
10. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food5service3ambience3

    food is always exceptional. no eneregy from our cook. kids were dissapointed

    Report
11. l

    leslieg

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food5service2ambience3

    Our chef was NOT as entertaining as I've seen before. Invited friends to experience the Benihana experience as I was very disappointed.

    Report
12. S

    Sassygypsy

    New York Area

    1 review

    2.0

    1 review

    Dined on August 11, 2022

    overall2food2service1ambience1

    Was our first and last time there! The food made us sick and the waitress only checked on us 3 times total we were there for 3.5 hours and she got our drinks wrong! Very disappointed

    Report
13. MC

    MarkC

    Dallas

    7 reviews

    3.0

    7 reviews

    Dined on August 11, 2022

    overall3food4service3ambience2

    A little over the top to confirm that we are coming - we had emails, phone calls and then text messages for our 6pm reservation..... table wasnt ready until about 615 and server was a bit overworked with too many tables.

    Report
14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 11, 2022

    overall5food5service5ambience4

    Birthday - our table cook, RC, was outstanding So was the young lady taking our orders. She was so attentive

    Report
15. T

    Taamdar

    Dallas

    15 reviews

    3.0

    15 reviews

    Dined on August 10, 2022

    overall3food3service3ambience4

    Not a great experience this time. Chef seemed very unsure of himself. He was very slow. He sadly overcooked everyone's meal. I feel like he was not ready to be a chef, he really did not interact while cooking and the "show" was almost nil. I really felt badly for him as I don't think he received sufficient training.

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16. DF

    DallasFoodie

    Dallas

    13 reviews

    vip
    2.0

    13 reviews

    Dined on August 9, 2022

    overall2food3service4ambience2

    Marginal restaurant eat best. Food was just ok. Fried rice had no taste. I would avoids this location. Benihana’s is very inconsistent in quality and service. The location in Plano is somewhat better but far from great. In my view maybe hibachi restaurants have run their course.

    Report
17. TC

    TanishaC

    Dallas

    1 review

    5.0

    1 review

    Dined on August 7, 2022

    overall5food5service5ambience5

    I booked for my Husband birthday…. Reservation was on time and the restaurant was prepared for our arrival

    Report
18. LF

    LizF

    Dallas

    12 reviews

    1.0

    12 reviews

    Dined on August 7, 2022

    overall1food2service1ambience3

    This was such a disappointing experience. We were there 4 hours, YES, 4 hours!!! This was suppose to be a celebration of my Mom & Dad’s 64th wedding anniversary. It went sour quickly. Food was overcooked, couldn’t keep straight who ordered what, they had trouble locating the cake we brought, couldn’t find anyone to order more drinks or get water refilled, and when the tab came it was so messed up! Half way through service out server disappeared, and it took an hour, yes one hour to get the tab fiasco straightened out. Needless to say my 84 & 85 year old parents were beyond over this mess.

    Report
19. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on August 7, 2022

    overall2food3service1ambience1

    Felt like l was having dinner in a cafeteria instead of a restaurant. The food was of good quality but the chef had a limited amount of food on his cart to serve 7 people, it was for a party so the entertainment wasn’t pleasing because he was fairly new and the waitress was not customer focused. No refills and didn’t put in the right order. l was very disappointed. l like the Addison location better.

    Report
20. S

    Shorty

    Dallas

    1 review

    5.0

    1 review

    Dined on August 7, 2022

    overall5food5service5ambience5

    We loved it and the food was delicious we will definitely be returning tomorrow

    Report
21. M

    Mall

    Dallas

    1 review

    1.0

    1 review

    Dined on August 7, 2022

    overall1food5service1ambience2

    Good restaurant, this night was not a good experience.

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22. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service5ambience5

    Good food, good service.

    Report
23. OT

    OpenTable Diner

    Charleston

    3 reviews

    1.0

    3 reviews

    Dined on August 6, 2022

    overall1food1service1ambience1

    The food took way to long to cook people got their food that came way after us. Over charged for no reason can’t even adjust the tip we paid $50 for a tip waitress didn’t even inform us that the big drinks like the blue ocean cam serve for two or more we ended up get two couldn’t finish and it was $40 each. For me and my family first time I’ll never go again especially for the price and having to come home to recook the food to enjoy it

    Report
24. YE

    YvonneE

    Dallas

    1 review

    5.0

    1 review

    Dined on August 5, 2022

    overall5food5service5ambience5

    Good food! Excellent Service. Not a fan of sharing table but I didn't feel uncomfortable.

    Report
25. PE

    PatE

    Dallas

    1 review

    4.0

    1 review

    Dined on August 5, 2022

    overall4food4service5ambience2

    Our server was awesome. Our chef was a little disinterested. The area was kind of messy.

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26. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on August 4, 2022

    overall5food5service5ambience5

    Delicious & fresh! The trio 6 course meal with chicken, filet mignon, and chicken was delicious.

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27. OT

    OpenTable Diner

    Dallas

    4 reviews

    1.0

    4 reviews

    Dined on August 4, 2022

    overall1food5service5ambience5

    Made a reservation for 7 people at 8:15pm. I notated that we wanted to be seated with another party/reservation of 10 people for the same time. OpenTable able only allows reservations for up to 10 people. We called to make sure that could be possible. The hostess on duty during the day assured us we were good to go to be sat together. When we arrive we were told big parties needed to made on the phone and that we should have got a name of the person we spoke to about sitting 2 reservations together. We were told the tables were being cleaned up and we would be seated shortly. Our wait was 45 minutes with a reservation. We have never experienced this at this location. The mgr. on duty didn’t seem to care bc we didn’t make the reservation with them on the phone vs. using the open table app. He had us wait out any remorse. Reluctant to return to this location bc of the experience we had with the hostess and mgmt.

    Report
28. c

    cynthiag

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on August 4, 2022

    overall5food5service5ambience5

    food was great, service was fast and excellent, very friendly

    Report
29. OT

    OpenTable Diner

    San Francisco

    7 reviews

    vip
    1.0

    7 reviews

    Dined on August 1, 2022

    overall1food1service1ambience1

    The place was absolutely filthy and disgusting. We left, management should be ashamed.

    Report
30. DC

    DishearaC

    Dallas

    1 review

    1.0

    1 review

    Dined on August 1, 2022

    overall1food1service1ambience1

    I was burnt by rice while the chef was cooking

    Report
31. C

    Chad

    Dallas

    5 reviews

    vip
    3.0

    5 reviews

    Dined on July 31, 2022

    overall3food2service3ambience3

    Shrimp was undercooked and other food was burned. Once original drink order was taken, nobody came back to ask for another round of drinks. We’ve had much better experiences at Benihana.

    Report
32. RL

    RoderickL

    Dallas

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food5service5ambience5

    Great food and service!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Report
33. MD

    MarlaD

    Denver

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food1service1ambience1

    Was quoted to wait 15 to 20 minutes after arriving early for reservation and then was not informed that I would have to wait an additional 30 minutes after my reservation due to the restaurant being short staffed! The hosts did a poor job on informing us of the changes they had to make and the manager David did not handle the situation well due to him not knowing what was going on.

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34. OT

    OpenTable Diner

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on July 31, 2022

    overall3food5service2ambience3

    The Chef did an amazing job preparing the food and it was delicious. The waitress/hostess was no good. We had to ask for water and for her to remove the dishes/glasses we were not using from the table multiple times. Eventually she went missing. We had to pull a waitress from another table to help us.

    Report
35. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food3service1ambience1

    I was advised that several chefs called in. I had an hr and 15 min wait with a reservation. We were not offered a hospitality anything or a discount. Once we spoke up the manager stated they were doing their best. He discounted the food on e we advised of the wait.

    Report
36. LE

    LEKECIAM

    Dallas

    1 review

    1.0

    1 review

    Dined on July 31, 2022

    overall1food2service1ambience1

    On July 31st me and my family, in which we are VIP customers, had the worst experience yet!!! i made reservations for 11:45. Everyone was on time as far as our server and seating and ordering. What went wrong was waiting on our chef. 45 minutes later after our server saying he will come soon, I asked the manager Mark, who was on the phone. Finally he came to our table in an aggressive demeanor saying most of his chef called in and only had 3 available and it would be an additional 5 minutes. The chef finally came 12 minutes later. He makes a remark remembering how to do a part of the show with the spatula. Minding you that ensure me that they go someone who doesn't do this often. He was friendly but a bit misguided. He forgot certain things. The food was salty but edible. Afterwards, when I went to the restroom the manger seemed to follow me and was very know presence around us which made it very uncomfortable. Pass mangers were very pleasant as far as the females and other mangers of ethics. We had issues with this current one and another caucasian male manger. We spent $232 for this bill. Which we have several times over 25 years!!!! In a manger position he should've comp some of the bill due to low staffing and his aggressive demeanor plus letting the customers know beforehand about low staffing issue. We were there 3hours!!! In addition, everything seem to change for the worse as far as the atmosphere and customer service, it use to be a friendly family environment. We are at our end wits. We loved Benihana but will not tolerate ignorance!!!!!

    Report
37. c

    csw111

    Dallas

    8 reviews

    4.0

    8 reviews

    Dined on July 30, 2022

    overall4food4service3ambience4

    Usually Behinana’s is a great experience. Quality of service was a little off this time. I realize that staffing is a problem everywhere at this time.

    Report
38. AN

    AlexanderN

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5

    I took my 6 year old daughter for the first time and she loved it. It was so much fun. Thank you!!

    Report
39. K

    Kacey

    Dallas

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service4ambience5

    I loved eating here!! The food was great. The chef was amazingggg, he gave great tricks, nice, & funny. The food was very flavorful !! The only I would say was a problem was that I had an 7:00 pm reservation for 2 and I was on time but I didn’t get seated until 7:45 pm . And also parking was crazy and hectic, I had to park across the street in abandoned parking lot…

    Report
40. ET

    EricaT

    Memphis/West TN

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5

    This place was fantastic, the food was delicious, the service was great, the drinks were on point and the entertainment was delightful!!!!

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