Benihana - Dallas

I brought my 4 year old for a special birthday dinner (one that I loved growing up). It was an extremely underwhelming habatchi grill experience. From the beginning I mentioned it was my son’s birthday and expected someone to at least say happy birthday or get excited for him at the table (servers or chef)....nothing. We ordered orange juice at the beginning for him but it didn’t come out until halfway through our meal. The chef came out, did about 20 seconds of spatula spinning, and then proceeded to cook straight through the entire meal....zero showmanship (which is the point of coming to a Japanese grill)! My son wanted to leave before he was even done with the first round of fried rice (because it was honestly really boring...I don’t blame him). No tricks, no tossing food in people’s mouths, no jokes, nothing until the universal onion volcano (thank goodness) at the very end. They also brought him a bowl of ice cream with a candle, but forgot my ice cream. Overall, I was very disappointed with the experience that I handsomely paid for. Hopefully they take this feedback and re-train (or re-hire) their chefs to put on more of an enjoyable experience.

The carpet had not been vacuumed as a cigarette butt was there. I pointed this out to our server and he tried to satisfy me by saying that smoke blew in the restaurant from the outside workers. Again, I pointed to the remains of the cigarette on the carpet and he said he would get it up. He swept it away.

My brother never got his steamed rice and we asked for it twice. My mother’s and my birthday were not acknowledged even with the staff being informed. My mother had to ask 3 times for chili paste. The server was visibly irritated about me wanting a refill on my tea.

We were there for a bday celebration the cook never acknowledged the birthday person, gave a very poor performance while cooking not entertaining at all. Waiter took forever to get our orders in then took forever bringing them from the back. My california roll was warm as if it was set out all day. Overall terrible experience will not be going back to this location. Also the carpet through out the restaurant needs a deep clean or complete redo.

Awesome atmosphere as always and the chefs are always friendly and entertaining as they cook. Keep up the awesome work

Disaster. We arrived prior to reservation, were told a few minutes wait. 30 minutes later a manager apologized and said she would see what she could do. Waiting area covered in trash and a random pill was on the floor. Ladies’ room had dirty toilet paper on toilet and floor. Disgusting.

They sat us by adding a seat to a corner so we could stuff ourselves in. We walked out.

Great food and great service. Will be back soon for lunch

Delicious!!

My sons birthday.

The grill was dirty and the chef didn’t listen to our requests. The chef didn’t even put on a show for my son. He only did the train and nothing else

Always a treat! We generally wrap up our grand kids visit with dinner here & they love it. We've been to other hibachi style restaurants, but Benihana always shines above them all. Great staff!

Make sure to ask for Darren he was amazing! Best service I have ever gotten. Definitely five stars for him.

As always the food was Delicious. And we had a great time with the people at our table. The chef was on spot. We did have an issue with our grill not heating up. But the management compensated us and moved us to a new table quickly. Definitely will go back as it’s always a good time.

Great family birthday celebration for our twin girls turning 19 yrs old. Excellent food and service. The room we were in was super HOT, tho, and I had to go outside a couple of times to cool off. Otherwise, great times, great food and fun was had by all!

We schedule a reservation at 8:30pm. The restaurant closes at 9:30. The cook did not get to the table until 10:30. The food was not seasoned, the chicken was burned. The cook was obviously ready to get off work along with the servers. It was not a great experience and we were very disappointed. We generally have a great time at Benihana. But this time no one was able to eat their food and because of its quality we all placed it in the trash. We spent our monies and we were very dissatisfied.

No shrimp sauce and no carrots. The chef was not very entertaining.

The Chef was so Entertaining I love it.

What wine nice is to go and eat here and it be clean.

Had reservation for 7pm, were not seated until 7:45pm with no communication from history staff. First plate was dirty, asked for a new one, had to ask again. Onion soup was room temperature. No ice cream/tea offered at end of meal.

Our chef seemed to be new and had a hard time understanding people's orders. We are regulars at this location and his sequence in the presentation wasn't good. Definitely had room for improvement.

CUNG was Amazing! The experience was great and the food was perfect

4th birthday celebration

Nice place,service was awesome

Went to celebrate my son’s birthday. The reservation listed what we were celebrating and our waiter even confirmed. We received poor service throughout and waited 30 minutes after we finished eating to get our check. Another server came in to hand us to-go boxes and said our server had “been real busy”. After finally getting our check, our server forgot to celebrate the birthday. What made it worse was the table across from us celebrated two birthdays with dessert and candles provided by the restaurant. Will not be going back and definitely not to celebrate anything special!

Not the experience in use to. Your Chefs need to be re-trained to perform the exact same tricks. Communication is key? Train them that's it's best if they all said and performed the same routine. It's what makes the "Benihana" name Give the customer what they come for. Not satisfied with this visit and I'm an avid Benihaner!

As always everything was fabulous

Service was great, cook was great and food was great. Went for our anniversary and wasn't disappointed.

Thanks

The quality has gone down significantly with Benihana. We used to love to cone to this place but this will probably be our last.

Food was great. The service was a little rushed and you get a different experience every time you go. Each chef has their own personality which can make or break the experience.

Order was wrong and the restaurant needs to work on cleanliness. I was not impressed by the overall of everything, especially because of the high price for everything..

We go every month and always have a pleasant experience.

At 6:30 the restaurant was busy, but the service was extremely slow. Seated for 30 minutes before soup arrived. Waiters would just tend to them own tables, instead of teamwork; such as instead of taking out dirty dishes as they were leaving the room when leaving with an empty tray. Ladies W/C stall had no toilet paper on either holder and no paper towels, when I entered at 6:30. At 8:00, there was no toilet paper in another ladies' stall and the trash can was overflowing into the floor. The entry looked as it if needed vacuuming, which should have been performed between lunch and dinner.

Service was great and food was perfect.👍🏿👍🏿👍🏿

Wait to order and get salad and soup was a bit long. Chef was excellent food was excellent and chef did some stuff I’d never seen and I’ve been going to Japanese Table grills for well over 20 years

Overall, the dining experience was very good. Any time around the Valentine's holiday is not a time to go for a family celebration (birthday, etc.). I thought it would be quiet, on a Monday, 2/17 four days after Valentine's. Not so!

Hostess staff was poor. Waited 20 minutes with a reservation.

Unfortunately my family all got sick from the food

This location is slow, even after you're seated.The food was cooked well but missed some seasoning. Overall it was just so-so.

Benihana Dallas is my favorite place. Its always a pleasure to go, its fun and the food is good, no one beats the Mustard Sauce!

It was great!

Our chef seemed very rushed and did not really engage, even when we tried to talk to him. It wasn’t overly crowded, so there didn’t seem like a good reason for rushing the experience. Most of the food lacked flavor, especially the fried rice. We all paid extra for fried rice that ended up just tasting like soy sauce soaked white rice. Overall the worst Benihana we’ve ever been to by a good margin.