Benihana - Dallas, TX

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1. BM

   BobbyM

   Dallas

   10 reviews

   vip
   2.0

   10 reviews

   Dined 5 days ago

   overall2food2service3ambience2

   Dirty a d chaotic atmosphere. Had to unsuccessfully fight the fruit flies all night.

   Report
2. OT

   OpenTable Diner

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   overall1food3service1ambience3

   They failed to follow that my.wife had a shrimp allergy and that another guest didn't want veggies with their fried rice. Even though they were told 2 times.

   Report
3. SG

   SheenaG

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food3service2ambience3

   THE COOK WAS OLD AND NON-VERBAL. I WOULD NOT GO BACK TO THIS ONE EVER AGAIN.

   Report
4. OT

   OpenTable Diner

   Central Coast

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food4service5ambience4

   Good time, things seemed a little old. The menus could have been better taken care of. The sake glass they tried to give me was kind of dirty. The building could use some renovations. Great time though

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5. S

   Sparky

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service4ambience4

   Great food and great entertainment at the same time!

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   1.0

   1 review

   Dined on January 25, 2023

   overall1food4service1ambience2

   From the hostess to the server the experience was not very good and it was my birthday! First hostess made us wait for 2 people in our remaining party to get there and server was very slow took 20 min to get menus and water that should be done within 5 minutes of sitting down! Server didn’t notify us gratuity was already added to our party, would honestly never go back!

   Report
7. OT

   OpenTable Diner

   Dallas

   6 reviews

   vip
   3.0

   6 reviews

   Dined on January 25, 2023

   overall3food3service4ambience3

   Not much of a show during the food preparation which is the reason for going here as opposed to elsewhere.

   Report
8. OT

   OpenTable Diner

   Dallas

   1 review

   4.0

   1 review

   Dined on January 24, 2023

   overall4food4service3ambience2

   Was very busy. Wait time was 35 minutes till seated then were told that the cook was delayed. Don’t get dinner for another 30 minutes

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9. OT

   OpenTable Diner

   Las Vegas

   12 reviews

   vip
   2.0

   12 reviews

   Dined on January 24, 2023

   overall2food4service1ambience2

   Experience at Benihana I had a reservation for 7pm. My expectations for when I have a reservation is to be seated promptly. My party wasn’t seated until 7:20. As a restaurant you should know how many reservations you can book at a specific time slot. We were the first table seated in the section of four but at 8:15 we still did not have a Chef. Unacceptable. We regularly eat here whether it is ordering takeout or coming into the restaurant to eat. 2 groups had chefs before my group (we were the first group). The waiter was horrible. My daughter got up and asked the waiter for a strawberry lemonade. 10 minutes later still No Lemonade. He messed up my wife’s order. Didn’t even have here shrimp sautéed on the order after repeating it twice. I ordered a raspberry lemonade and got a strawberry lemonade. Then I did not get a refill. Chef didn’t get to the table until 8:30. And that was only after I spoke with the manager. Again my reservation was at 7:00. The Chef was great as usual. It was the other areas that were lacking.

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10. KP

    KevinP

    Dallas

    7 reviews

    vip
    5.0

    7 reviews

    Dined on January 24, 2023

    overall5food5service5ambience5

    We celebrated birthdays and had a great experience!

    Report
11. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 22, 2023

    overall4food5service3ambience4

    Great food, chef did an excellent job and entertaining! Waitress was not friendly at all and seemed to be rushing us from the moment we sat down.

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12. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    Our server was such a nice person! She was really kind and attentive, the things that I requested were done exactly how I wanted, she was listening and kept a smile. She was a very very nice person, she made my boyfriend and I feel comfortable and included. The food was amazing! It was so juicy and very well seasoned. I love coming to Benihana and will always come back. I’ve never had a problem here.

    Report
13. OT

    OpenTable Diner

    Dallas

    2 reviews

    2.0

    2 reviews

    Dined on January 18, 2023

    overall2food1service5ambience5

    The customer service was good but the food was bland with no taste . Benihanas has lost there groove . My opinion honestly .

    Benihana - Dallas, TXResponded on January 25, 2023Dear valued guest, we are very sorry we did not meet your expectations. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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14. OT

    OpenTable Diner

    Hawaii

    1 review

    5.0

    1 review

    Dined on January 18, 2023

    overall5food5service5ambience5

    Birthday dinner

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15. TN

    TNT57

    Dallas

    58 reviews

    vip
    4.0

    58 reviews

    Dined on January 17, 2023

    overall4food4service4ambience3

    Bathroom was dirty as usual 😒

    Report
16. OT

    OpenTable Diner

    Oklahoma City

    1 review

    1.0

    1 review

    Dined on January 16, 2023

    overall1food2service1ambience1

    Horrible management of reservations, we had confirmed reservations and we had to wait additional 1.5 hours on top with Litle kids and family members. Restaurant was not clean, I do not recommend this location.

    Benihana - Dallas, TXResponded 7 days agoWe appreciate your feedback and are sorry to hear your experience wasn’t great. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
17. OT

    OpenTable Diner

    Dallas

    2 reviews

    1.0

    2 reviews

    Dined on January 16, 2023

    overall1food3service1ambience3

    Nothing bothers me more than going to a place to celebrate an event and even when you notify the staff 3 times it goes unmentioned. My 10 year old was excited to hear the birthday song as we’ve heard it sand 3 times in other parts of the restaurant already. He bright a birthday sundae but to the other birthday patron at our table. I reminded him again he was forgetting someone. He brought her out a sundae told them both a quick happy birthday and left the room for the night. Food expensive and portions skimpy. We come for the show.. smh happy 10th Amaya

    Benihana - Dallas, TXResponded 7 days agoDear valued guest, thank you for letting us know, and we apologize for the experience you had. We will pass along your feedback to management. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
18. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 15, 2023

    overall1food2service1ambience1

    We came ro the restaurant to celebrate a friend’s birthday. Two members of our party ordered a shot of Don Julio 1942. The server brought out 2 shots of some other liquor that was obviously NOT 1942. After several conversations with a few employees, one finally admitted they did not even have 1942. One member of our party told the server she wanted the fried rice and hibachi vegetables as a meal (no meat). What was provided was a side of fried rice and that was it. Despite specifically asking if we were celebrating a special occasion, the only thing the server did at the very end was say “Oh, happy birthday, do you want a scoop of ice cream?” This was a totally disappointing experience.

    Benihana - Dallas, TXResponded 4 days agoDear valued guest, thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. Your comments will be shared with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
19. JB

    JessicaB

    1 review

    4.0

    1 review

    Dined on January 15, 2023

    overall4food5service5ambience5

    Had a great time at the resturant. The food and service were great. But the location of the resturant has really gone down hill. Our vehicle was robbed and the windows smashed while in the restaurant.

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20. LP

    LasrP

    Dallas

    1 review

    4.0

    1 review

    Dined on January 15, 2023

    overall4food4service4ambience4

    Great for a birthday party

    Report
21. JM

    JoshuaM

    Baton Rouge

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service4ambience5

    It is was exactly what you would expect from an establishment of this reputation. Great service, food and experience. The prices are fair for the market. Of course anyone would like it to be lower. Nothing beats the experience and ambience. Starting from the massive koi pond to the show at dinner!

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22. OT

    OpenTable Diner

    Amarillo

    5 reviews

    5.0

    5 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    Waitress was awesome many ⭐️ s for. Her also chef did an excellent job!

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23. OJ

    OhJoy

    Dallas

    28 reviews

    vip
    3.0

    28 reviews

    Dined on January 13, 2023

    overall3food5service3ambience4

    The waiter, Derrick, seemed agitated from the beginning. There was hair on my place setting. It took an hour for the cook to come to our our table. The food was good but the service was extremely slow and mediocre. It was my friend’s birthday. We didn’t get a birthday song or photo.

    Benihana - Dallas, TXResponded 4 days agoOhJoy, thank you for the feedback. We’ll use this as a learning experience as to how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
24. SB

    SharondaB

    1 review

    4.0

    1 review

    Dined on January 10, 2023

    overall4food5service1ambience5

    The waitress wasn't listening when we were placing our orders.

    Report
25. OT

    OpenTable Diner

    Dallas

    5 reviews

    vip
    4.0

    5 reviews

    Dined on January 9, 2023

    overall4food5service5ambience1

    The service and food were good. Drinks also was really good!

    Report
26. O

    Octobersky

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on January 8, 2023

    overall4food3service4ambience3

    Overall, it was a good experience. Drinks were good

    Report
27. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    4.0

    1 review

    Dined on January 8, 2023

    overall4food1service1ambience4

    I usually don’t write bad reviews especially at Benihana because other than a non-exciting server I hadn’t experienced bad service. My server apparently had to be new or inexperienced because everyone at the table complained about low portions of meat in the chicken and shrimp friend rice and also the over cooked food. My steak should have been med-well and it was very well over cooked plus the chicken was dry. I believe everything he prepared was over cooked. He didn’t bring out the zucchini, mushroom or onions at all and no sauces. We had to wait for the kitchen to prepare and being out the yum yum sauce.

    Report
28. OT

    OpenTable Diner

    Dallas

    13 reviews

    vip
    5.0

    13 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    Had a great time

    Report
29. OT

    OpenTable Diner

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on January 7, 2023

    overall3food4service4ambience2

    We had a 3hour visit, that including about 1 hour wait for our entree to be served. I would like to give a higher rating because our service was good but the time was just too long.

    Benihana - Dallas, TXResponded on January 24, 2023Dear Guest we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

    Report
30. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    It was our first time and a great 14th birthday celebration for my son!!

    Report
31. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on January 6, 2023

    overall2food2service3ambience3

    We use to go all the time and it seems like the last couple of times the food has not been good. I won't be giving them anymore of my money for a while

    Benihana - Dallas, TXResponded on January 24, 2023Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
32. DR

    DebbieR

    Dallas

    1 review

    2.0

    1 review

    Dined on January 5, 2023

    overall2food3service2ambience1

    Reservation for 6:45, didn’t sit down until after 7:30, chef didn’t start cooking until after 8:30. Y’all even called me in the morning to verify my reservation which did not matter at all. Was celebrating a birthday, which they must’ve forgot about. Was there with family and little babies way past bedtime. Manager did nothing and just said “oh we are backed up.” Even though we clearly saw tables come in after us, sit, eat, get a happy birthday song, eat dessert and leave before us. We felt disrespected and were just brushed off to the back of the restaurant where evidently nobody goes. It was too late to eat by the time we got our food so we just wanted to leave. Everybody sucked except Jesus our waiter (at least he put in some effort)

    Report
33. OT

    OpenTable Diner

    Dallas

    2 reviews

    2.0

    2 reviews

    Dined on January 4, 2023

    overall2food5service2ambience4

    Everything was great until it came time for the bill. My server charged me for the other dinner party’s tab. nearly triple of my actual bill. Always a great time but will never leave my tab in the hands of the server, recommend table-side payment processing from now on. Manager never even came out to speak with me either or offer assurance that this will be avoided in the future

    Benihana - Dallas, TXResponded on January 24, 2023Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
34. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on January 4, 2023

    overall3food2service1ambience1

    Service was beyond slow. I go there often and it has never been this bad. It was like our waiter would go on vacation for an hour then come back to give us drinks. He was nice when he was there but he was painfully slow. Our chef did a good job but he wasn’t very good at the entertainment part. He also over sauced my noodles which I wasn’t to happy about. We had a reservation and we didn’t get sat for about 20 mins after our reservation time. I know they were busy but we didn’t have a reservation. We also sat at the table for about another 20 mins u til our waiter came to get our drink orders. Let’s just say it wasn’t my favorite time there.

    Benihana - Dallas, TXResponded on January 24, 2023Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
35. CC

    CarolC

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on January 4, 2023

    overall4food4service4ambience4

    My family had fun celebrating a birthday. The only complaint was that we had small children with us and they were hungry and it seemed to take forever to get them something to eat.

    Report
36. OT

    OpenTable Diner

    Phoenix

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food4service1ambience4

    The staff was very poor in their customer service. I am shocked at the level of incompetence. It took more than 5 times to get our chef and a simple sake order. The sushi came out room temp and the manager did not seem to care at all. Instead of apologizing they just tried to defend their behavior. A simple - “hey so sorry for the wait” would have been sufficient instead of. “This is normal”. After finally getting irritated and threatening to leave a review they made some adjustments to the bill. Nonetheless I will never return to this location and I hope the owners give the staff some management courses and have more competent wait staff as well. I got a soy sauce bowl that was empty…how does that even happen. Truly disappointing.

    Benihana - Dallas, TXResponded on January 24, 2023Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
37. OT

    OpenTable Diner

    Dallas

    7 reviews

    5.0

    7 reviews

    Dined on January 1, 2023

    overall5food4service4ambience4

    New year celebrations

    Report
38. NN

    NykoliaN

    Dallas

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    It was great. I had never been and I was very excited to go. It lived up to the hype. The food was spectacular and so was the service. I can’t wait to return.

    Report
39. AM

    AliciaM

    Dallas

    9 reviews

    5.0

    9 reviews

    Dined on January 1, 2023

    overall5food3service5ambience5

    Our chef was great he just cooked the food a little too long..The fried rice & my sons noodles were a little burnt. My Lobster tail he definitely cooked it too long.

    Report
40. K

    Kelly

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food5service5ambience1

    My first time here & it was lackluster. I guess I was expecting it to be fancier / upper class.. It was pretty much the Chucky cheese of Hibachi. I didn't hate it because we did have a 9yo with us but I definitely wouldn't go as a date night.. I had a Pina Colada and it wasn't great, very little alcohol. The food & service were great but I hated the general ambiance, it was ugly lighting & sticky tables. Think about that time you went to a kids birthday party and your party got shoved into one of those sticky bright rooms surrounded by annoying people, that was what this place felt like 🤣 I would probably never come back to be honest.. it's too much money to spend for being shoved into a cramped waiting space, a late reservation ( we booked for 8pm and didn't go back until 845 ), & lame/non existent vibe. Our chef & waitress were great.. I just expected a better experience overall for that kind of menu price.

    Benihana - Dallas, TXResponded on January 24, 2023Dear Kelly on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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