Happy Mother's Day. Don't just give a gift. Give an experience like any other.
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Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
I was overcharged and when I called I was on hold for over 10 minutes. Then I was hung up on. Eventually the problem was resolved but the manager who said she would call back to verify that it was resolved never called. The chef Mike is amazing and we will come back for his service. The management needs improvement.
Food excellent as always but service this time was not good. We wait too long for our drinks, to take the order and everything else..
Great food and great service! A wonderful experience !
Love this place great servers and food , Jackie was a great server !! I will be back
We were scheduled for 5 PM arrived on time, 2 people there in waiting area, took 15 min to get seated in an almost empty resturant. For another 15 min all we did was seat there and review the menu, no service, except for a very nice bus boy (man) ... "only one in the whole place that cared about customer."
Worst of all on the table infront of us, the chef was cooking for two couples, going through the motions, with no energy, as if someone is reading off sheet of paper, felt like he really wanted to be somewhere else.
We got up and told the hostes up front, there is no service so we are leaving, she goes OK.
No care what so ever, like Sorry, let me see where your server is, he/she may not have known you were seated... (Because I never told them)
I am never going back, and telling eveyone I know the show and Benihana is over, go sepend $100 per person somewhere that at least want to take your money.
The meal was great and the service we had was excellent. The only surprise was that the mustard sauce that we loved has been replaced by a revolting mayonnaise sauce. I really hope you bring back the old sauce.
Fun place for family gathering and birthdays. We have been going here for kids birthdays for many years. Good food & good service.
We’ve been coming here for more then 20 years and it was the worst experience ever! It was a special occasion and the staff was disorganized, inexperienced and disgruntled. Ken Nakamura was the best manager ever and now the place is a shambles.
Always my favorite special occasion restaurant! Highly recommended, but a little expensive lately...
Benihana’s is always good!! Delicious food!! Good show by our chef!!
Our waitress was awesome but our chef missed some of the entertainment aspects to the experience. It was my daughter’s 12th Birthday and she wanted to go to Benihana for entertainment like the egg chicken and volcano and he totally forgot or doesn’t know how to make the chicken. Please be consistent!!!!!
Our chef was good! Our food was cooked properly and flavorful. Performance wise I think we have had more experienced chef with performance flair but overall a good chef. Our server was cordial although service could’ve been more swift and smooth. Also it would’ve been nice if he had finished our dinner with hit tea offerings (as we had before) and also took our birthday photo (which was done in previous visit as well.)
This is probably one of the worst visits I’ve had a long time. Our waiter was nonexistent, he was also sick and sniffling all over everything. Forgot to get me my salad that I had ordered to go, which I then forgot about. Went for a simple lunch to Celebrate my friends birthday, and was there for two hours! The chef was good. The food was good, except for that new sauce they’re trying to shove off on you. The Yum Yum sauce? Disgusting what the hell! Get rid of that stuff and bring back the mustard sauce!!! hello?
My family and I always go to Benihana In Valco parkway because ever time we go the visit is always better than the last. We love the Hibachi supreme, it isn't cheap but we'll worth it. I do not recommend this restaurant for any penny puncher, although meals are huge and can feed a couple people. Will continue to visit.
Wonderful place to celebrate a birthday! Fantastic food and drinks, fun and festive atmosphere and entertaining service!
I took a friend to a birthday dinner here. To my surprise the family next to us showed us their $30 off coupon for a birthday person. When I inquired with the staff I was told that “you have to get it on line a week before you come in”. That seemed very disengeniois. If they offer a birthday discount they should make it equally fair for all guests not just the ones who “know the rules”. That alone put a bad fast in my mouth. The cook did his tricks but I expected him to be more engaging and not so straight faced. He did cook well.
Been coming to this restaurants in different locations for quite a few years now. We always enjoy the food and the place. Nice ambiance and good employees.
They missed my birthday celebration and overall it's too expensive!
Waited 1 hour for chef to show up to cook
I have been at this location before and the menu was much more elaborate, now it's simple and everything you want to add it additional cost. It's already a costly to just go there but the simple menu just doesn't work well, the place was really dirty looking. Floors were a mess, tables didn't look clean and it was very cold. The chef left my food at the very end and I've been there before with larger parties and all the food is cooked almost at the same time, by the time I had my entire meal cooked it was all very cold. The staff was really friendly and nice but the place needs to improve on a Saturday night it was always hard to get in without having to wait at least 1hr, now it was just empty. Kind of sad because Benihana in Burlingame still is very well kept and delicious.!
Mike (preparer) was very entertaining and friendly, drink guy was always 'on' and made sure everything was going well...nice tablemate family...all-in-all a wonderful evening of fun, very yummy food, GREAT!!!
The service has gone horribly downhill. Everyone is new and seemingly incompetent. Too bad. I used to dine here often.
We printed out your free Birthday meal certificate from our email. We went to your restaurant and at the time of paying the bill we were told there must be a bar code on the free birthday meal certificate. Heck! You sent me the email. You send me the certificate. The certificate clearly said free meal. How am I suppose to know there must be a bar code? Don't email me something to print that says free birthday meal if it's meaningless. In my opinion, this is some conspiracy and ploy to get people to come to the restaurant, spend money and then be told no free birthday meal. My 3 guests and I won't ever be returning to Benihana. Many other places to enjoy. Goodbye.
Rice and prawns were dry and tasteless. Vegetables were overcooked. I prefer the dinner menu, the food tastes much better. This was my second time visiting the restaurant I loved everything the first time for dinner. I will not go back during lunchtime.
We've been going to Benihana ever since our children were little, and we still love the fun atmosphere, friendly servers and delicious food. The lunch specials are a good value. It's a great place for special occasions.
I had a great experience, except, the wait to be seated. But, what can they do? They are trying to sit 8-9 per table. It must be very difficult.
It was good. Bad service tho. Not sure Id return. Our server disappeared for a while. The chef wasnt sure what to make bevause he couldnt find her. We ordered 2 kids meals and only got 1. No kids cups.
I've been to Benihana many times but this time was my worst experience. My reservation was at 5:30pm but I didn't get seated until 6:10pm. The service was not good and extremely slow. I ordered two kids meal but they brought out only one. My younger one asked me why the chef didn't put anything on her plate. All our meals came with ice cream but the server didn't seem to know. We had to ask her to give us the ice cream and it took her 25 minutes to bring out the ice cream on a very warm bowl. We typically asked for a photo at the end (since it was for my birthday) but we just decided to skip it this time because the entire service was so bad.
Super yummy as always!!! Happy to be here. Can't wait til next time.
Another fantastic consistent experience.
Seems like a high volume operation but doesn’t take away from the quality or overall experience. Commercialized but in a good way if you’re ok with that versus a more personalized experience. Can expect consistency and reasonable price for what you get. Good for groups in that each table seats 8 but are arranged back to back such that you could have a group of up to 16 across two tables sitting relatively close to each other in a half square setup
Daughter’s 18th b-day. Great atmosphere. Plenty of good food. Interesting drink menu.
We had made reservations but still had to wait another 30 minutes before being seated. Food was ok... we had such high expectations having been to the Sacramento Benihana. I remember my family raving over the fried rice - if I remember correctly, they used a bit more of the garlic butter in their fried rice in Sacramento. My filet minon was supposed to be medium well, but was pretty dry & cooked well done... maybe if they didn't cut it up into small pieces, it would've come out juicy. In regards to the chef, he was cool. But he was either very shy, new on the job, or possibly there was a language barrier cause there wasn't a lot of enthusiasm coming out of him.
Service was terrible. Food was decent.
I would recommend this place only for the weekdays.
We had an appoint for lunch Saturday and arrived 5 minutes from the appoint time but had to wait for approximately 30 minutes to sit, for another 10 - 15 minutes for the Chef.
This place definitely lacks of Chefs especially for the peak times.
Food was great. Other services are also good.
the service is very poor. we need to wait for 15 min just to get my bill and another 5 bill to get the credit card back
I felt like the cook rushed with our food , he didn’t seem like he wanted to be there our waiter kept forgetting our orders and kept bringing everything late .
Great food and service.
I have been coming here since I was a kid and have brought my two sons since they were born, now teens and their favorite too. Never a dual moment,great food,happy place. My forever favorite restaurant and so grateful you are still open at Valco. It so nice to feel like home. The whole mall is gone but you are still standing,thank you. Many generations, collection of pictures you have taken of us. Unforgettable 😊