It was great
Why can't Benihana get it together with the number of chefs they employ???? There is always a wait, even with reservation, but this was ridiculous. Restaurant was not full and we had to wait for a chef for an hour. Benihana's is all about the wait - either you wait to be seated (with a reservation!!!) or you wait at the table for a chef to show up, or - most often - both! This time it was worse than usual.
It was one of our favorite family special occasion restaurant. But it showing age. The place is pretty rundown now. Dirty carpet. Unpleasant smell when walked in. The food and service are still as good as before but it's not a enjoyable environment anymore.
Monday night they did not have the crispy onions in the soup. Salad was chopped up like Coleslaw I think to hide the fact it was old.
Normally these two things are out favorite before meal treats but was disappointed this time. Asked our server these facts and he said they run out on Mondays and the fried onions were one of the things they ran out of?
Fortunately our chef was awesome and the main course were delicious.
Our waitress, who's name I don't remember but started with an S and wore lots of makeup, was gone for most of the dinner. I had to purchase my own drinks from the bar and even had to ask a different waiter for our picture. She was there to ask us for our order and to drop off the check. This was only our third time there, but our least favorite visit.
Service from chef was mediocre. We paid extra for the fried rice and even ordered a second fried rice and he gave the extra to the other party instead of the ones who paid for it. There were kids jumping from chairs and just that day was not pleasant.
The service was really slow, food just Ok VERY crowded and noisy
Our server was awesome. However the restaurant was running behind seating people, they seemed short-staffed, it took a long time for our chef to get to our table and he wasn't very engaging or into what he was doing. It was definitely not the Benihana experience I'm used to. Also the hosts were a bit flustered and a little unprofessional in their mannerisms. We went here for my husband's with our 2 year old. We didn't get a kids menu, no kid's chef's hat, no kid's cups left and no one offered to take our picture. Overall very disappointing except the food did taste good. Thankfully.
We will never come here again.
Birthday dinner for my boyfriend, we had a reservation for 6 people, they took forever to seat us.
After that we waited an hour for a chef, he was a sweet one though - we liked the guy and it so wasn't his fault, they were short on chefs that night, but c'mon on a Saturday you're short chefs??! That's got to be the busiest night for them!
The smoke from the hibachi grill was blowing at my boyfriend the entire time, so hot and smelled of takeout.
My drink spilled, no one came to clean up the sticky mess on the table, we pulled napkins from the bar to clean it ourselves.
It was loud, shared a table with people we didn't know - I didn't expect that.
The food was okay, our waiter was stressed but very sweet.
They took the one and only group photo and it was a mess, people were cut off, the cash register was in the background, a waitress was walking in the photo, it was just such a mess.
Also, they NEVER pick up the phone, I called everyday several times a day for a week just to confirm our reservation (booked on OpenTable) and to make sure we could bring his cake, never once did anyone pick up the phone.
This place is so overrated and the food, nor drinks were worth the price I paid. If the service and ambiance were on point, it would have been fine, but even THAT was a terrible let down.
We're never coming here again.
Really love this restaurant. Always a fun time and the food is good.
The food service seems to be getting worse everytime. I always visit because I feel like it’s worth it, not so much anymore.
#Mike the chef was amazing! Very entertaining and nice I will definitely come again!
We had a terrible experience at this Benihana. Dinner reservation was for 6:00pm. We weren't seated until 6:30. We were a party of 3 and I originally thought the other diners must not be at the restaurant yet. Turns out everyone was there, just the restaurant was running behind. Ok, no problem. We were seated and our drink orders were taken. Everyone received their drinks except for my children who ordered strawberry lemonade. Our dinner order was taken. Everyone received what they ordered except we were missing a chicken fried rice that had to be made at the sushi bar??? and brought luke warm to our table. Everyone's soups were cold and had to be returned to be heated up. The dinner order was wrong. They forgot 3 steamed white rice orders that were finally delivered at the end of the meal. And we usually get a Benihana photo but their camera wasn't working. Overall it was a ridiculously expensive meal for being less than mediocre.
Always have a great time eating here! Now we want to bring our little ones!