Benihana - Cupertino, CA

Benihana - Cupertino, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Rasheeda

   San Francisco28 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Arrived at 5:30pm for our 6pm, not seated till 6:30pm.
   

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2. T

   Thao

   San Francisco9 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super fun evening! Our little one wanted to celebrate their birthday there with family and it was a great time. Our server Casee and chef Christian were fantastic. Food was really good and service was great
   

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3. L

   Larry

   San Francisco3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Always a great experience My wife’s favorite restaurant
   

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4. J

   June VIP

   Hawaii17 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The “show” was close to non-existent. The few he attempted he messed up on. The order taker were aggressive on the fried rice and made you feel bad if you only want white rice. The value isn’t the same anymore.
   

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5. K

   Kevin VIP

   Hawaii1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Cook was horrified girl was looking like black tar and she prepared our food over it worst time and experience at Benihana ever. Did not even eat nothing but the rice and that’s because it was cooked first.
   

   Benihana - Cupertino, CAResponded 4 days ago

   Thanks for the feedback, Kevin. We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. It's clear that we didn't meet our high standards, especially when it comes to food preparation and service. We understand how this incident has affected your overall dining experience, and we sincerely apologize for it. We appreciate your honesty and will take steps to improve. We hope you will give us another chance to provide the quality experience you deserve. Best regards, The Management Team
   

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6. m

   mark

   San Francisco1 review

   3.0

   Dined on April 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Most of the time it's pretty good last night it seemed like they were struggling with the amount of chefs needed.
   

   Benihana - Cupertino, CAResponded 6 days ago

   Hi Mark, Thank you for taking the time to share your experience at Benihana - Cupertino, CA. We're glad to hear that you found our service to be excellent. We're sorry to hear that you felt the need to adjust the number of chefs being used during your visit. We strive to provide the best service and your feedback helps us improve. We hope you'll give us another chance to deliver a great experience next time. Best regards, The Management Team
   

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7. C

   Christopher

   San Francisco1 review

   1.0

   Dined on April 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a reservation at 8:30 ended up waiting 40 minutes for nothing. We left because we kept on getting skipped and many parties after us were getting seated before, keep in mind I checked in at 8:25 and was sitting in the parking because we were a bit early. I literally called another restaurant in Santana row at 9:08 and was able to get in at 9:30. Very poor service from this notable restaurant.
   

   Benihana - Cupertino, CAResponded on April 29, 2025

   Hello Christopher, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We assure you that this is not the standard of service we aim to provide. We will address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope you'll give us another chance to provide you with the service you deserve. Best Regards, The Management Team
   

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8. K

   Karla

   Los Angeles1 review

   3.0

   Dined on April 27, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is great as usual.., but the one thing I struggle with this place is, that even if you have a reservation, we still end up waiting over 40 minutes to sit down. This has happened twice, once during New Years… we had an appointment for 9pm and we didn’t sit down to eat until 11 pm. We didn’t intend on spending new years there but we did as it was over 12 am. But I figured that was understandable as New Years gets kind of busy so we tried again last night…. We had a reservation for 8:15 and didn’t get seating until 9pm. We still had to wait for 40 minutes… which I was kind of disappointed. Out of curiosity, I checked open table and they were still offering reservations within 15 minutes which with the amount of people they had, no way they could have sat them at their reservation time. I still like this place but just don’t expect to be seated at your appointment time and if you need to leave by a certain time, I suggest you go at least an hour earlier. Except if it’s a holiday, then good luck and have no plans afterwards.
   

   Benihana - Cupertino, CAResponded on April 29, 2025

   Hey Karla, Thanks for your feedback. We're glad you enjoy our food and service at Benihana - Cupertino, CA. We apologize for the wait during your visits. We understand how frustrating that can be and we're working on improving our reservation management. We appreciate your understanding and hope to serve you better during your next visit. Best, The Management Team
   

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9. G

   George

   San Francisco2 reviews

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Hour past reservation time, staff seemed wildly underprepared for a busy night. Pretty sure the fire marshal would of shut down the restaurant due to being over capacity
   

   Benihana - Cupertino, CAResponded on April 28, 2025

   Thanks for visiting us, George. We're sorry to hear about your experience at Benihana - Cupertino, CA. We understand how important it is to have a smooth dining experience and we apologize if you felt we were underprepared. We are taking your feedback seriously and will use it to make necessary improvements. We hope you'll give us another chance to provide a better dining experience. Thank you for your feedback.
   

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10. t

    teodoro

    San Francisco1 review

    3.0

    Dined on April 27, 2025

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 1

    We made a reservation at 7:00 pm and we arrive on time but they gave us a table at 8:00 we was waiting for 1 hr ,I don’t know they allow us to make reservations if they are full Bad service
    

    Benihana - Cupertino, CAResponded on April 28, 2025

    Hi Teodoro, We're truly sorry to hear about your recent experience at Benihana - Cupertino, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the inconvenience caused and assure you that we are taking your feedback seriously. We're glad to hear that you enjoyed the food. However, we're disappointed that our service didn't meet your expectations. We always aim to deliver a great experience, and we clearly missed the mark during your visit. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, The Management Team
    

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