We’ve been to this location numerous times and have always had the same chef, Kin, who is fantastic! We did request him but he wasn’t there tonight. Our chef JC was terrible. Super nice guy but zero personality and hardly did any kind of “show”. He barely did the basics and rushed through the entire dinner. The food was also ridiculously bland, it literally had zero flavor (thank goodness for the sauces). The fried rice, that we paid extra for, had several patches of just white rice. The noodles we ordered for my son, lacked flavor as well. Half had sauce and half didn’t. I ordered the steak and shrimp and normally the chef doesn’t put the fat on my plate, this time he did. Large pieces of it too. Not very appetizing. My husband has the same opinions.
Not only was our chef terrible but our server wasn’t great either. He was suuuuuper slow. We didn’t get our soup or salads until the chef started cooking. That’s never happened. He was, however, very nice though.
As we were being seated, the table next to ours had a major issue as they were talking to the manager when we sat down and I don’t know if our server and chef were frazzled from what had just occurred but something was definitely off as this entire experience wasn’t what we are used to from Benihana.
Extremely disappointed in our experience tonight and not sure if we will return for a while, which is a shame because it’s my son’s favorite place.
Great experience! The young guy that gave us our drink was the best
Although we have a 730 reservation we weren’t seated until closer to 8. However our server, Rico, was spectacular. Prompt, timely, conscientious and accommodating. We watched him take care of not just our table, but our entire section. Although it was clearly not his responsibility! He was deescalating for other patrons and supportive to his peers. ASK FOR RICO when making a reservation!!!
the host was terrible. they had to be short of help and chefs, for the tables. we walked in i said a made a reservation 5:30. Monday the 19th. she did not sit us, for 20min the place was empty , so i asked another lady and she took us to the table. very bad experience because young kids did not care. we never had that happened to us before. to bad. We where seven of us and the bill was over 225.00. I should of stopped the charge dinner was not good. hope the manager gets this notice.
Kai the chef was amazing... Our server Camila was alright. She took forever to bring drinks or refills for that matter. I had to speak up for the couple next to me because she ordered wine and didn't receive it until 15 min of ordering it. Granted yes it was Valentines day but they weren't busy yet. Over all food was amazing like always
Awsome. First time ever being at a benihana and we loved it
Awesome. The food is always good. Staff and cooks are amazing.
The waiter was good but the cook was very slow and by time he finished cooking everything was cold except the steak that was cooked last
Food good. Service good. Teppenyaki table filthy before we even began.
Not much of a welcome greeting at the hostess stand last night. Served was good but a little slow. I think he may have been over worked. Food was very good
Our service was terrible. The waiter could not handle his tables. The chef needs to learn how to serve put the food in equal portions much better. I feel like a paid for other customers food.
Birthday surprise great food
We waited an hour for cocktails. They don’t have enough staff.
The food was excellent and chef Adrian was very entertaining.
My husband and I were celebrating my birthday. I've been to the Coral Springs location several times but this was my worst visit thus far. My birthday celebration was not the celebration that I had anticipated. We had reservations for 7:30 pm however we waited 35- 40 minutes to be seated so we decided we didn't want to wait any longer because it was a work night so we sat at the tables that were not hibachi and our server Lucas was the worst server ever. He never came to refill our drinks or to see if we needed anything and had a very sarcastic attitude. At the end of the meal I had to tell him that I was supposed to be offered ice cream. However, He wasn't very nice to us but we noticed that he was very attentive and nice to other customers of other nationalities. We complained to the manager and nothing was done other than an apology. So we just didn't leave him a tip and we won't be back.
Service was awful
Brought appitizer after meal was served and we had to ask for it 3 times
Never recognized guests birthday
Not a good experience
We went to celebrate my birthday and we had an amazing lunch..
We had a reservation for 8 we did not get seated until 8:25. After seated no one came to the table to acknowlege us until after 20 more minutes then the hostess came to take our drink order. After about 30 minutes later the waitress finally shows up with the drinks and greets us and ask if we were ready to order , I started complainting about the wait and her response “I don’t know why you guys were seated because there was no one to serve you “ did not apologize or anything . I loved the chef and food though
We go here often. Service sometimes can vary greatly. This was a complete disaster like none other. Other people (not in our party) had issues, as did us. Other tables also had problems. The manager was way over her head and she laughed and thought it was funny. Several things were going on this night. Server disappeared completely throughout the night. Manager was non existent until the end of a disaster of a meal. The manager Kelly seemed very inexperienced and thought the many complaints were funny.
Reco was extremely nice and attentive.
Always a great time with excellent food.
Great Service ! Love the food! Can't wait to go back!!
HIBACHI GRILL FILTHY, PIECES OF FOOD STUCK TO IT AND ON TABLE, SERVICE TOOK 45 MINUTES TO GET A DRINK AND EVEN THEN WAS NOT RIGHT
DINNER TOOK ALL TOTAL 2 & 1/2 HOURS
Great Chef and Delicious Food
Was not happy with the service at all will not be back
After waiting 20 mins to be seated in an empty restaurant, we left and had dinner elsewhere. There were customers who had waited an hour for take out. The hostess was rude and as more customers came in, the hostess who had left the station, kept walking past and didn’t greet the new customers. The service was less than desirable; there was only 1 couple seated having dinner, a few patrons at the bar, so I couldn’t understand why it took so long to be seated or why the carry out patrons had to wait so long. I will never visit this location again.
Had reservations for eight. Didn’t get seated till 8:40
I love Benihanas. It is a perfect place to celebrate birthdays or an anniversary!
The food was good as was the chef preparing it. He presented with a lot of energy and was very enthusiastic. The down side to our experience was having a wait time of over an hour before the dining experience began and the time we were seated. We also had difficulty getting our server to tend to our table and there was a long wait on drinks from the bar. I normally am not one to post a negative review but we frequent this restaurant regularly and this has been a reoccurring theme on many of our visits.