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Sunday, June 17, 2018
Great service and food. Bathroom however was very unclean and stalls without toilet paper
We have been here several times and this was the first time that both the waiter and chef were less than average. Chef did not provide the norm entertainment.
I was there to celebrate my 3 year anniversary. This was our first time visiting the restaurant we’ve heard so many great things about. We were seated along with a couple and their 3 small kids, which really took away the idea of romance that we expected to have on such a joyous occasion. I was honestly disappointed, but tried to make the best of our much anticipated night out on the town. Will I visit again?-Probably not!
The food was cooked by a trainee who did not present the food systematically. Thus, before one could get to the main course the first foods became cold and the quality was inadequate. The restaurant does not offer substitutes for combination menu and it appears overpriced.
I have previously been to these types of Japanese restaurants and found this restaurant to be on the lower side of the ratings.
I really enjoyed my time with my colleagues it was entertaining!
The experience was a surprise and enjoyable. We got a minute taste of Japan. We celebrated our daughters seventeenth birthday. We sat at the grill with four other strangers but it was still a private intimate dinner. The chef made everyone feel special. We say eight thumbs up! We will visit again in the near future.
We went for Mothers day dinner. We had a reservation for 630pm. We were seated about 30 mins past that. Not too bad seeing how busy they were. The waitress was nice but seemed to be a little distant with our table. The cook was GREAT! Very energetic. Food is always very yummy.
I was very disappoint with the wait time and we had reservations also the service could have been better I come to Benihana at least twice a week and spend over 100 each time I go there there we tables in available due to the leaking roofs I will like to be compensated for the disappointment I received from Benihana
Reservation was for 2:30 p.m. and we did not get seated until 3:30 p.m. My mom, in a wheelchair, has special transportation and had to rush through her meal for her pick up at 4:15 p.m. Should we have been sat by 2:30 or 2:45, she would have been fine. To top that, the food was not good. Soup came out cold, salad was meh and food was not the same quality that we're used. We won't be back.
WE HAD 8:00PM RESERVATIONS. AFTER BEING SEATED 10 MINUTES LATER, WE WAITED OVER 1 HOUR FOR OUR 1ST COURSE TO ARRIVE. IT WAS OVER 1 1/2 HOURS BEFORE THE CHEF ARRIVED AT OUR TABLE. IT WAS VERY LATE BY THIS TIME AND MY WHOLE FAMILY WAS HUNGRY AND UNHAPPY WITH THE LONG WAIT. WHAT SHOULD HAVE BEEN A FUN BIRTHDAY CELEBRATION WAS TARNISHED BY A VERY, VERY AND UNACCEPTABLY LONG WAIT. THE CHEF WAS SO HURRIED WE FELT CHEATED BY THE FACT THAT HE HARDLY DID ANY STUNTS OR FUN BITS THAT WE HAVE EXPERIENCED IN THE PAST. I WILL NOT GO BACK OR RECOMMEND THIS RESTAURANT TO ANYONE. IN FACT, I WILL TELL THEM NOT TO BOTHER...GO SOMEWHERE ELSE
The chief was not entertaining as I would have liked. I expected a mini show while he prepared our food.
When I came in for my reservation the front desk agent was very rude. I was just wondering about my reservation. We we're sat a a small table. There was a worker with her kid going in and out the kitchen. My chef Jc and my waitress we're outstanding.
The worst experience. This was a birthday celebration for my Mom and Sister. I made reservations with open table 3 days before the dinner. My party of 3 of 7 arrived on time. We were told we couldn't sit until the rest of our party arrived. the rest of the pary arrived at 6:10. We all stood at the hostess stand where no one looked at us. I finally made a comment and then one of the hosts asked that we have patience with them because they were short handed and it would be another 10-15 minutes before we were seated. The manager of the establishment told us that he was busy blocking out tables for two weeks from the time we were there?! I would not recommend this restaurant to anyone. Our chef was not entertaining at all, that might have been their saving Grace, but not.
Had a chef that couldn't do ONE single trick. If i knew, i would've taken my kids to eat at Peiwei.
I was just upset that I brought in two coupons and neither were valid because they had no barcode on them for 24 hours. I think a manager should be able to bypass that.
Great Birthday dinner with the family!
Food is always good. That's not a question. I come every year to use my birthday certificate I get in my email. The service was ok. I just realized I didn't get my Bday pic. ☹
Chef was what the waiter went missing for 45 minutes Food got cold by the time we found her
Dinner was good
Fantastic, had so much fun , food is wonderful, service is great . Best time everytime .
I arrived at the bar sat there for 25 minutes bartender never even acknowledge me, I guess because I was alone at the time. Then got up and got seated when my companion arrived. The service in the restaurant area was phenomenal. I do not recommend going to the bar at all.
My 8yr old daughter loves the food! It’s a bit far for us but worth the drive
Took my son there for his bday with a party of 11 .Wait time was too long even though i made reservations,hostess were not nice and our waiter Emma was not attentive,service was super slow. Even to start our drink order took too long as well as our cook to come out. However once the cheif Ben gor started he was very nice. Just wish we had another waiter ,cause she didn't deserve that gratuity.
HOOOORRIBLE. HORIBLE EXPERIENCE.
FROM THE TIME I BOOKED ONLINE UNTIL I LEFT!
I HAD A PARTY OF 12, CELEBRATING MY NEPHEW'S BDAY, SO I BOOKED ONLINE. THE MAX SEATING IS FOR 6 SO I BOOKED 2 DIFFERENT TABLES, ONE IN MY NAME AND ONE IN MY SISTER'S NAME. ONCE THE RESTAURANT OPENED I CALLED TO INFORM OF THE PARTY OF TWELVE BUT BOOKED WITH 2 DIFFERENT NAMES, THE HOSTESS HUNG UP ON ME THE FIRST TIME, CALLED BACK THE MANAGER UNDERSTOOD MY REQUEST BUT IT TOOK AN ENTIRE HOUR OF WAITING TO BE SEATED.
GOT SEATED, ANOTHER 20 MINS BEFORE THE SERVER EMMA TO GREET US. ANOTHER 30 MINS TO GET DRINKS AND SOUP. THEN ANOTHER 30 MIN FOR THE CHEF TO GET ON THE GRILL. RIIIIIIIDICULOUS, DISASTROUS SERVICE THROUGHOUT LUNCH.
I DROVE AN HOUR TO BE THERE AND I'M NOT SURE I'LL BE BACK! THE STAFF CARED LESS ABOUT HOW WE FELT AND DID NOTHING TO RECTIFY OUR VISIT.
Our service was wonderful. Our server (Rachel) was amazing. Our glasses were never empty. We never had to wait to get her attention as she would check in with our table very frequently to make sure all of our dining needs were met. Our cook (Kin) was awesome. He preformed many tricks as he cooked and everyone was interested in his performance . The food was cooked to perfection. I will most definitely request Rachel and Kin on my next visit which will be very soon.
Awesome place for friends and family to get together
Rico is the best! He is always attentive and beyond kind.
Love it so much
Great waitress. Upset about bar not having two different items we requested.
The manager on duty Jasmine was terribly rude and treated me terribly. She went out of her way to make our experience awful. She was very difficult for no reason. Just awful!
Beyond slow. 40 minutes for a table with a reservation
Our server Rico was amazing. Our glasses never went below 1/4 full. He would always check on our table to make sure we always had what we needed.
Service was fine, once we got it. This was the third time we've eatrn lunch there rrcently. The 1st 2 times, we werevsrated and served in a timely manner. Not this time. We had a resrrvation and were told to give them a minute or 2. 20 minutes later, I went up to the desk and was seated shortly thereafter. Then we sat and we sat and we sat another 25 mins. until our orders were taken.
sushi was drenched with mayonnaise and felt rushed to leave restaurant
I’ve been to three other Benihana locations besides this one and I’m very disappointed. Upon entering, the carpet was dirty. First red flag. Approaching the check in counter, 5 or more employees just chatting, only one greeted me. Second red flag. Once I was finally seated, the chef, although friendly, walked away while food was cooking, burning some of the rice, luckily other guests at the table liked that sort of thing. The yum yum sauce had a different consistency than what I was used to and the chef wasn’t as engaging as the others I’ve had. Totally not the experience I’m used to! At least the Benihana long islands were perfect! I plan to never visit this location again though, there’s nothing that could make me go back.