Benihana - Coral Gables
Dinner: Monday - Thursday: 3:00 pm - 10:00 pm, Friday - Saturday: 3:00 pm - 11:00 pm, Sunday: 3:00 pm - 10:00 pm
We had reservations, we were greeted probably and immediately seated. The waitress was very nice and always smiling and attentive. We placed our order. It took the chef exactly an hour to get to the table. We had to ask numerous times when the chef was coming. She kept saying he’s on the way, he will be with u shortly. He got to the table and immediately verified everyone’s order and start cooking. No jokes, tricks, he was not friendly or inviting towards the table. He started making the food and it looked like he was in a hurry. As he’s making the rice it was literally flying everywhere. He made such a mess as he cooked it was horrible.. by the time I got the meat (which was the last thing he put to cook) the fried rice was cold. As the meat was cooking he was cleaning up. The rice was bland, had very little color.. Overall the food was bad. The chef was bad. The only positive thing I could say is toward the waitress. It’s not her fault. She was attentive and doing her best. After dinner, as we were waiting for the car we spoke to the other family at the table and they had the same opinion about dinner. I will DEFINITELY not be returning to this location...
Benihana is one of our favorite restaurants, ever since our daughter was little and would eat a whole meal there. The quality of the food for the price is outstanding.
I have been to This Benihana twice in the past two months. The first time we went the guy that cooked was ok... not very entertaining. This last time we went this guy was awesome! I don’t remember his name but he was a young guy and he was really into his performance and made us laugh! The server seemed to be new and he charged my card for both our dinner and the other people at the table. Luckily I called right away and was able to get my money back right away. The manager handles the situation very professionally. He was very nice about it.
I love it.thanks great service .all was fantastic the food was delicious
Went for my fathers birthday put on the reservation plus told the hostess,after the meal I waited then I see them coming with ice cream and candles when all of sudden the waiter placed it in front of another person in our table also celebrating a birthday forgetting about my father. Felt pretty bad to say the least , worst part was when I told the waiter and instead of fixing the situation he turn around and asked my father if he wanted him to bring him a bowl of ice cream of course he’s going to say no.I thought they handled it pretty bad. We have been celebrating our family’s birthdays there for many years. Don’t think we will be back!!!
Good service, better food.
We had a horrible experience at this Benihana. The food was mediocre and we all ordered the Filet and Jumbo Prawns. It was extremely hot, as if the air was turned off. We had an issue during the meal and the manager did nothing to assist. Total bill for 3 people was $175. For that price, there are too many other places we could eat amazing food. The hibachi tables are fun, but it was not worth the horrible experience we had.
Outstanding time as usual! Love the service! One of my favorite locations along with the one in Ft Lauderdale that’s on the Intracoastal
It was SO HOT inside but really really HOT. Took a while to get water. Waitress was very nice but slow.
Not dat bad. My problem is, I hav 4 kidz, so if dere was a possible way y’all can giv like student discounts or sumtin 4 big families would b gr8. Besides dat, all good. 👍🏾
As soon as we sat down, it took us 2 hours for a chef to cook our food. Terrible said they lost our order.
Fun if you're looking for a show! Took a long time to get everyone through the process, so we had to wait 30 mins before we got our check after we finished eating. I understand that this is the Benihana experience and know for next time!
Chef Leo was great!! Our experience was pleasing to the whole family and memorable!! The service was completely great. Thank you!!
Service and food was great. Do not like the fact they only give 15 min after a reservation is made. Otherwise, overall it was a nice experience to see the chef cook everything in front of you.
Went for a birthday dinner, and was not disappointed! The food that was cooked on the grill tasted great, and the chef was entertaining the whole dinner.
I was excited to take my boyfriend to Benihana for his birthday celebration meal. I made an 8:30 pm reservation and arrived promptly for it, and we waited 30 mins just to be seated. Once we were finally seated, we waited at the table for an additional 20 mins just for someone to come and take our meal and drink order. Then, it took another 15-20 mins for a chef to come to our table to cook the meal. It just seemed pointless to make a reservation if we were going to have to wait that long.
When the server finally came to the table, we placed an order for an appetizer. The appetizer did not come until well after our meal had been served, and that was after following up and asking for it 3 times. Each time we followed up with the server he would say, "I'm sorry, but things keep coming up at other tables that's taking my attention when I go to place your appetizer order." This was really frustrating to hear because it seems as though our table was not a priority at all.
We ordered the chicken hibachi which the menu says comes with soup, salad, shrimp appetizer, veggies, and tea. I watched as the tables around us received their soup, salad, and tea, but we only received soup. I thought maybe I read the menu wrong, but when I got home I double checked and realized that we had not received all that we paid for.
The chef was very nice and friendly, but the overall experience consisted of poor customer service, and I honestly will not be coming back to this location. Several of my coworkers who were thinking of trying this Benihana asked about my experience and if I'd recommend it, and unfortunately I had to be honest and tell them no. I've been to benihana locations in other states and had a great experience, so I know the restaurant itself is good. he Coral Gables location could just use some better staff.
Great food and chef!!! Great time overall and kids enjoyed it.
I love Benihana... The food is amazing the wait to eat however took away from the experience. I'll still go back over and over.... just go before your starving. 😊
The food was amazing
Nothing more disappointing then a steak that’s 1/3 fat
The server Tania was extremely kind . Even during the rush, she always had a smile. Thank you !
The waiting for the chef was very long.
Portions very small
It was my b-day and normally you guys brink icecream and sing the happy Birthday song
And we didn’t have that.
Very disappointed; we normally go once every 2 or 3 months.
Improve the Air Condiniiting at the 1st floor of the restaurant. The space was too hot.
It was fine... little pricey for what it really is... our chef was fun and friendly... food was good.
It was a great experience overall. The waitress was very professional and kind. I liked the menu options, good tasting food. The staff was friendly and they sang happy birthday to me. Thanks!
After making a reservation early on in the day, we were sat in the section of the restaurant where the air conditioner was broken.
It was hot and it took a long time for chef to be available for our table.
Made a reservation that made us get in right on time
Excellent service, great ambiance, had an awesome time! Celebrated My Daughter’s 11th birthday and she Loved it!!
I love this place, we dine here 3-4 times a month.
The only problem i have is i saw the prep chef whip his nose and continue to prepare food. Over where the seafood aeea is
Took very long to attend to us. Total, we were there for about 2+hours. Food was yummy. Chef wasn’t personable.
Service was horrible but it’s a fun birthday place to go
Fue mi primera vez y me gustó mucho todo muy rico y muy ameno .
The rice was hard and the chicken was rubbery. I think you should change the way the rice is cooked initally since the rice is recooked on the gridle which makes the rice even more cooked. Also you should buy your chicken from another wholesaler because the chicken I ate during my meal was rubbery. This is no complaint on the cook but on the food.
Celebrating our daughter’s diploma
Just disorganized. Didn’t make enough for entire table and no one ate at same time
it has been getting worst, hot as hell, quality of food and cooking bad, is changing badly
It was so great, we’re going back again today!