Benihana - Coral Gables, FL

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1. OT

   OpenTable Diner

   Miami

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   overall1food5service1ambience1

   Don't recommend at all! The food is great but the service is horrific. Our reservation was at 8:30 and we did not get called to sit at our table until 9:20. Regardless of the wait I was happy to eat but the chef took longer than 1 hour to arrive. Long story short, staff is not prepared, they overbook for what they can handle. Not worth the wait!

   Report
2. JP

   JenniferP

   Orlando

   16 reviews

   4.0

   16 reviews

   Dined 6 days ago

   overall4food5service4ambience5

   Everyone was at the very least cordial. Our server was super attentive and nice as was the bartender. The chef was good, not as engaged or social with the people at the table as the chefs normally are but he did all the standard showmanship things, the food was delicious, everything was as ordered and he was very cordial. Same for the front hostess, she was very brief and did not even crack a smile, I guess the best way to describe was she was not very warm, kind of just indifferent, but she was very cordial. I want to be clear that by no means was she rude or anything like that. Just different than what I’m accustom to in the hospitality industry. Overall we had a great time, good food and good drinks. I would come back again when I am back in town.

   Report
3. OT

   OpenTable Diner

   Miami

   1 review

   vip
   1.0

   1 review

   Dined 7 days ago

   overall1food5service1ambience1

   Reservation was for 9:15pm, didn't get seated until 10:30pm. Hostess's were all rude, lacked any professionalism. It felt like they didn't care about the fact that we waited over an hour. Ordered crunch roll and it had hair on it. Also, the chicken gyoza was undercooked. Hibachi Chef Carlos was the best, literally turned the night around. This place has gone down in terms of customer service.

   Benihana - Coral Gables, FLResponded 6 days agoWe appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. We’ll look into this. Please provide your contact information so we can follow up regarding this experience by visiting our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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4. OT

   OpenTable Diner

   Miami

   1 review

   vip
   1.0

   1 review

   Dined 7 days ago

   overall1food4service1ambience1

   It’s always the same. I reserved at 9 PM 3 days in advance. When I got there they told me I had to wait for 30 minutes that ended out being 50. When I complained their excuse was that I arrived at 9:05, blaming me. They also told me to stop complaining as they could refuse me service. I can understand this once but every time I made a reservation here it’s the same. I am afraid this would b my last time at Benihanna. It was my daughters celebration and it got ruined.

   Benihana - Coral Gables, FLResponded 6 days agoWe’re very sorry that that was your experience with us. Please provide your contact information so we can follow up regarding this experience by visiting our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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5. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on January 21, 2023

   overall4food5service4ambience4

   I had a reservation and it took almost an hour to sit us down

   Report
6. AG

   AlejandroG

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on January 21, 2023

   overall5food5service5ambience5

   Great place, been here before and they never disappoint. Service was great, the chef was entertaining, all the food was cooked perfectly.

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7. OT

   OpenTable Diner

   New York Area

   1 review

   5.0

   1 review

   Dined on January 17, 2023

   overall5food5service3ambience4

   just took a while to get seated

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8. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on January 15, 2023

   overall1food2service1ambience1

   The overall experience was horrible. This place needs a deep cleaning and training for the staff. The cook and bar tender were pretty good.

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9. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined on January 14, 2023

   overall5food5service5ambience5

   Our chef Edwin was amazing!

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10. JP

    JacquettaP

    Fort Lauderdale

    2 reviews

    3.0

    2 reviews

    Dined on January 11, 2023

    overall3food4service4ambience1

    I was on a date and couldn’t even my partner. Noise level was in 10.

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11. OT

    OpenTable Diner

    Orlando

    6 reviews

    3.0

    6 reviews

    Dined on January 8, 2023

    overall3food3service1ambience1

    I had a reservation and I had to wait over an hour and a half to get seated.

    Report
12. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 6, 2023

    overall3food5service5ambience5

    It was a birthday celebration. Everything was great except the wait time for a chef to cook.

    Benihana - Coral Gables, FLResponded 5 days agoDear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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13. SM

    SaraM

    Naples

    1 review

    3.0

    1 review

    Dined on January 6, 2023

    overall3food5service3ambience2

    It took one hour for our chef to start cooking. We were seated with 9 people in a table that only seats 8. The beverage service was slow. Dinner took two and a half hours.

    Benihana - Coral Gables, FLResponded 5 days agoDear SaraM we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

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14. OT

    OpenTable Diner

    Mexico City

    1 review

    vip
    1.0

    1 review

    Dined on January 3, 2023

    overall1food4service1ambience2

    What’s the point of having a reservation if they make you wait 45 minutes to get a table and then 1 hour more to eat. Really poorly organized. I arranged this reservation for my daughter’s 16th birthday and I regret choosing this place.

    Benihana - Coral Gables, FLResponded 5 days agoDear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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15. M

    Miamimax

    Miami

    15 reviews

    vip
    2.0

    15 reviews

    Dined on January 2, 2023

    overall2food3service3ambience1

    The restaurant is noisy and tired looking. Food was salty.

    Benihana - Coral Gables, FLResponded 5 days agoDear Miamimax On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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16. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 2, 2023

    overall2food3service4ambience3

    Hostess said 6pm reservation was double booked due to app features. Did not get seated till 6:40pm

    Benihana - Coral Gables, FLResponded 5 days agoDear Guest we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

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17. JC

    JC38

    Naples

    9 reviews

    2.0

    9 reviews

    Dined on January 2, 2023

    overall2food3service1ambience2

    Not enough staff. Waited 90min to start the meal even with a reservation Nothing special. It is supposed to be an event by the chef/cook but that did not happened either.

    Benihana - Coral Gables, FLResponded 5 days agoDear JC38 On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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18. H

    Holly

    1 review

    2.0

    1 review

    Dined on January 2, 2023

    overall2food5service2ambience1

    The food is excellent, and they're great with the gluten free accommodations. That's about the only positive I have. We had a reservation for 7:15, we weren't seated at a table till 7:50. We were not asked about drinks until 8:15. We were not asked about meals until 8:50. We didn't start the show (which wasn't great I've seen a lot more enthusiasm and excitement) until 9:10. Almost two hours later. That is insane and unacceptable. The lovely family who sat beside us says this is a regular occurrence to wait that long. It was also incredibly loud. I could barely hear anyone. Blows my mind. Excellent food and a very safe gluten free process completely overshadowed by poor service and insane volume.

    Benihana - Coral Gables, FLResponded 5 days agoDear Holly We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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19. ES

    EmilyS

    1 review

    1.0

    1 review

    Dined on January 1, 2023

    overall1food3service1ambience1

    It was extremely hot in the restaurant. We were sat next to a window and being seated by the sun and no blinds. There is already lots of heat coming from the hot grill so this was unacceptable especially for my 7 month old baby who was turning red and sweating. Aside from that, the waiter that we had was terrible. She never checked on us. She never took dirty dishes off the table. The chef had to have another waiter come and clear the table. She never came and got us refills. We ordered sushi rolls as appetizers and she never brought them until we asked the hostess and then another waiter where out rolls were. Overall terrible experience for my birthday.

    Benihana - Coral Gables, FLResponded 5 days agoDear EmilyS On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
20. MD

    MontyD

    Fort Lauderdale

    2 reviews

    2.0

    2 reviews

    Dined on December 31, 2022

    overall2food3service2ambience2

    Not the same. Staff was scarce, drinks took forever. Even though Ricardo, was a nice guy, it was his first time cooking on a table. The show was non existent. Im understanding but if Im going to pay over 400.00 for dinner, I expect more than this.

    Benihana - Coral Gables, FLResponded 5 days agoDear MontyD on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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21. OT

    OpenTable Diner

    Milwaukee

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food4service4ambience1

    Benihana always delivers great food & a fun experience. This location needs a serious overhaul - everything seemed run down & shabby, to the point to being dirty. With the price one pays now for food & service, the customer deserves the whole package, including clean and odor free restrooms.

    Benihana - Coral Gables, FLResponded 5 days agoDear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    We went to the Coral Gables location for my mother’s birthday dinner and the service and food were perfect!! The manager suggested that we have the staff sing for my mother and she loved it! Thank you!

    Report
23. OT

    OpenTable Diner

    New England

    1 review

    1.0

    1 review

    Dined on December 30, 2022

    overall1food4service1ambience2

    Is overbooked and you make app and have to wait up to 2 hours.. we ate at 11 pm

    Report
24. l

    lidianetta

    1 review

    1.0

    1 review

    Dined on December 30, 2022

    overall1food1service1ambience1

    Very unprofessional the waitress hardly talk I was very disappointed they charge me for something I never ate , and if you have an issue don’t bother to look for Manager very helpless

    Report
25. DM

    DianaM

    1 review

    1.0

    1 review

    Dined on December 28, 2022

    overall1food1service1ambience3

    made reservation for 9pm, wasn’t seated until 10pm. We requested a high chair and it was never brought to us, we got it ourselves. we were seated for 20 mins and no one even came to offer us water. The party next to us was seated well before us (upon our arrival at 9pm) and had yet to receive their food so we decided to leave.

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26. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    3.0

    1 review

    Dined on December 27, 2022

    overall3food5service3ambience3

    Benihana in Coral Gables is fine, but consistently the bathrooms are absolutely disgusting. No matter how many times we complain, they never care and never keep it clean. It’s truly gross.

    Report
27. J

    Janeth

    1 review

    1.0

    1 review

    Dined on December 27, 2022

    overall1food4service1ambience3

    waited 25 min to be seated even when we had a reservation service was terrible, we had to ask our waiter for everything - chef didn't come out until 1hr and 10 min after we were seated - onion soup was cold, and they had told us that was a new batch. TERRIBLE complained to the manager and all he said was sorry

    Report
28. OF

    OlgaF

    Miami

    15 reviews

    1.0

    15 reviews

    Dined on December 26, 2022

    overall1food1service1ambience1

    My family and I been going to Benihana for more than 30 years and on December 26 we took our employees and their family to celebrate the holidays and the service was so bad from the moment we got there I know they are busy but soup was cold we returned it still was cold, no water, no sake, no forks the place was dirty everything was a messy the chef didn’t do anything fun in the table he cooked chicken, seafood, meat rice and vegetables everything together like he just wanted to finish my steak was cook with oil never seen that we ask to put lemon on it and he look at us with a mean face and put 2 pieces of lemons in our plate, we ask to give us more sauce and he rolled his eyes his name was Jean. We went to talk to talk to the lady manager and she said wait and after 5 minutes of waiting she told me that she was going to talk to the lead chef. On other words didn’t do anything after I spend more than $500.00 on the Benihana in Coral Gables I thought it was going to be a good experience and that was a mistake taking my employees there.

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Great experience made reservations and didn’t have to wait long at all for our table! Great service great chef and waitress!

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30. c

    claram

    New York Area

    13 reviews

    vip
    5.0

    13 reviews

    Dined on December 24, 2022

    overall5food5service5ambience5

    My family’s favorite restaurant! Never fails to make our entire family happy.

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31. TR

    ThomasR

    Orlando

    17 reviews

    vip
    4.0

    17 reviews

    Dined on December 24, 2022

    overall4food4service4ambience3

    The level of noise was a problem for me and my family.We couldn’t speak to each other across the table.

    Report
32. JA

    JessicaA

    1 review

    3.0

    1 review

    Dined on December 23, 2022

    overall3food3service3ambience5

    We had to wait 20 ontop of our reservation then we waited it seem another 20minutes until we got our chef. The food was good the chef was amazing. But the wait was very disappointing. Over not bad but ws hoping for better for our first time there. The chef was the best thing honestly. He ws awesome!

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33. OT

    OpenTable Diner

    Miami

    8 reviews

    4.0

    8 reviews

    Dined on December 22, 2022

    overall4food4service2ambience2

    Very busy and loud. Service was not great and I go allot. Though I don’t recommend going through the holidays.

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34. RW

    RichardW

    Miami

    3 reviews

    1.0

    3 reviews

    Dined on December 21, 2022

    overall1food5service1ambience5

    Reservation was for 8:30 p.m. Wasn't seated until 9:30 p.m. Then waited another 15 minutes for drinks and 30 minutes for Chef. Was essentially kicked out before finishing at 10:45 p.m. because valet was closing and if you did not pick up your car before 11:00 p.m. you could not get it until the next day.

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35. OT

    OpenTable Diner

    Miami

    3 reviews

    5.0

    3 reviews

    Dined on December 19, 2022

    overall5food5service5ambience4

    Excellent for large family gatherings, especially with kids. Food was very well prepared and the interaction with the preparer added to the experience.

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36. r

    randyh

    West Palm Beach

    4 reviews

    vip
    3.0

    4 reviews

    Dined on December 18, 2022

    overall3food4service5ambience3

    Server was great. Chef and food were very good. The hostess was rude and made us wait 40 minutes beyond our reservation time. When we arrived she did us a favor by greeting us and said she was running 15 minutes behind schedule (which would’ve been fine), then made us wait 40 minutes with open tables in multiple places.

    Benihana - Coral Gables, FLResponded on December 19, 2022Dear randyh we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

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37. n

    np123

    Miami

    1 review

    4.0

    1 review

    Dined on December 17, 2022

    overall4food4service4ambience5

    the food was good but small plates was not enough they need to give more food for the prices that we paid

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38. CL

    CoryL

    Chicago

    12 reviews

    5.0

    12 reviews

    Dined on December 17, 2022

    overall5food5service5ambience3

    Only issue is the two times I have been here it’s like a daycare. Kids running around yelling and screaming.

    Report
39. MR

    MildredR

    Miami

    13 reviews

    4.0

    13 reviews

    Dined on December 17, 2022

    overall4food5service4ambience4

    Our chef was not as entertaining but the one next to us was very good. Food was delicious

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40. MG

    MiamiGradmom

    Washington DC

    5 reviews

    vip
    1.0

    5 reviews

    Dined on December 16, 2022

    overall1food3service1ambience1

    They were clearly short staffed but the fact that we had to wait 30 minutes past our reservation time to be seated and then over an hour after being seated for them to even start cooking was unacceptable. We spoke to the manager who seemed to care very little-maybe because it happens often?His response was that he would try his best to rush the process- too late to overcome our wait- not at all helpful but then the chef who had finally showed up seemed to hurry thru the food prep-so then we felt cheated out of the experience we were paying for. In the end he gave us a 15% discount so I guess that’s better than nothing. It was just a long painful night..,

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