Nearby points of interest
Nearby points of interest
About Benihana - Concord
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana has been a beloved institution in Contra Costa County for over thirty years. The restaurant is located in Willows Shopping Mall not far from Waterworld and the Concord Pavilion concert venue. Benihana Concord features two private dining rooms with seating for groups of eight to twenty guests. The beautifully-renovated lounge offers sushi and a selection of hibachi grill dining options. An 18% service charge is added to all guest checks for parties of eight or more.
Concord, CA 94520
Japanese, Sushi, Steakhouse
Hours of Operation:
Monday - Sunday: 11:00 am - 3:00 pm
Monday - Thursday: 3:00 pm - 10:00 pm
Friday - Saturday: 3:00 pm - 11:00 pm
Sunday: 3:00 pm - 10:00 pm
$30 and under
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
Bar Dining, Bar/Lounge, Beer, Counter Seating, Full Bar, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine
Benihana - Concord Ratings and Reviews
I went to celebrate my birthday with my boyfriend and use my certificate. I had a negative experience regarding our chef that I expressed to the restaraunt through a message on their website that same day and was contacted by the manager the following day. Instead of her rectifying the situation or even apologizing, she interrogated me and I started to feel bad about even saying anything in the first place. She told me she would follow up with me but has yet to do so.
We came for my son’s birthday. It wasn’t busy so I don’t understand the poor service we got. I had to get up twice to look for our server. And even then it took more than 7 mins to refill our water. After our meal, we had the picture taken. The picture came back blurry. I can’t believe the server couldn’t see that the picture was out of focus. The food was good as always as was our chef, very entertaining. I just wished the service was better.
We got there at 7:15, it wasnt until 8:15 we were seated, we didnt see anyone for 10 minutes, Finally a waitress comes by and takes our order, she comes back in 10 minutes, someone brings us there soup, its barely warm?????????????, The guy serving the soup Has his Thumb in the Bowl???, SAD!!!!! We dont see our waitress for sometime so i get up and go to the bar to get my own Beer, we sit there for some time, the waitress comes back and says they ran out of salad dressing, and there making more, this place has been open for 40 years and they dont have salads figuired out by Now????, the chef finally comes, Cooks Great food!! So if You want Great fast Professional Service, Benihanas Isnt Your Place!!!!!!!!!!!!!!!!!!!!!!!, If You Simply want good food, Come here
We had a 645 reservation but did not start eating until 8pm. They definitely try to cram many people as possible into the restaurant, I don’t mind waiting a little bit but over an hour on a school night with the kids was way too long.. But the food was great as always.
We had a very horrible experience, my husband, 2yr old daughter and myself made a reservation to celebrate our 4yr wedding anniversary and to take our daughter who had never been before, she was really excited because my husband said that was her surprise to see the chef cook in front of her she was really excited, I called at 730 because traffic was not as bad as we thought it would be to see if it was possible to get seated early and was told no, that was fine we checked in at 8:15 for our reservation and was told we would be seated shortly, keep in mind we have a 2yr old with us waiting to eat dinner. 8:45 I checked to see how much longer it would be and was told we were next to get a table while they called 2 couples, 9pm still no table and no communication we left the restaurant at 915pm, no one said sorry or anything when my husband said we were leaving because it was taking entirely too long and what’s the point of making a reservation if an hour after your time your still waiting to be seated, smh. Ridiculous we were/ are very upset about that, and my daughter feelings were hurt because we had to leave her surprise, it just makes no sense at all.
We do Benihana’s at least once a month sometimes more. This was a bad experience in many ways. The restrooms were out of order. Servers appeared to be understaffed . The service was poor, drinks not refilled, salads came after the entrees were being placed on the plates . Everything we needed required waiting and work to get attention. 2 hours 15 minutes to eat.
175.00 was too much for that.
Shazam ( yes that’s his name was the only employee that seemed attentive but he was also just trying to stay afloat.
When I first got there I know that I got there early. I showed up and I let them know that I was about 45 to an hour early the person told me that they would fit me a soon as possible if they had a table come out. A sooners 45 minute mark hit the lady came out and let us know that the table was coming up and that we would be seated properly. We told her OK and we continue with our conversation about 25 minutes past that we had already got our reservation time and I want to ask when we would get a table since we have been waiting there for a while. The guy have no customer service. He told me that we would have to wait for a table to open up after we had already been told that a table with opening up and we would be seated honestly after receiving a horrible service I only ate a salad I was not thrilled about the experience and I won’t be coming back. I always go to the one in Burlingame I figured I give a different want to chance but I guess I was wrong hopefully they train their staff better customer service so that this doesn’t happen again to someone else. Personally I would not recommend this establishment 21 that I know I don’t mind paying for good food but if the customer service is not there forget it.
Food and service are good, just a lot of waiting. We went there for lunch on a Sunday. Made a reservation for 5 people, and we arrived a bit before our reservation. It took a while before we get to sit down, and a long while before order, then a lot more wait before the chef came out. Other tables seemed to in the same situation.
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