Benihana - Concord, CA

Benihana - Concord, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kristin VIP

   San Francisco13 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had to wait over a half an hour to get our table. We then had to wait to get someone to even ask us if we wanted something to drink. By the time someone came to our table we ordered our entire meal. Our chef didn’t really talk at all to us. He wasn’t animated at all. We were there for my daughter’s birthday and even though the food was the same as always the service was slow and the chef too quiet. He didn’t even flip the shrimp tail. He did the onion volcano and that was it.
   

   Benihana - Concord, CAResponded 2 days ago

   Dear Kristin, Thank you for your feedback. We're very sorry to hear that your experience didn’t meet expectations, especially for such an important celebration. We understand how frustrating the wait times and lack of interaction must have been, and we sincerely apologize. Our chefs are usually known for their energy and showmanship, and it’s clear we missed the mark during your visit. We appreciate you letting us know and will address this with our team to ensure better experiences moving forward. We hope you'll give us another chance to make it right.
   

   Is this helpful?

2. J

   Jordan

   San Francisco1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had a reservation and were seated very quickly however we waited nearly an hour for the chef to start cooking anything. No one came to inform of us what the delays were. I don’t think they were that busy but my party was in our own room so I can’t speak. Otherwise food was good and honestly recommend going here on a weekend. The service I feel is better and there’s more energy in the theatrics with the chefs.
   

   Benihana - Concord, CAResponded 3 days ago

   Hey Jordan, Thank you for taking the time to share your experience at Benihana - Concord, CA. We're glad to hear that you enjoyed our food and found value in your visit. We apologize for the delay you experienced during your time at the restaurant, and we appreciate your patience. We strive to provide efficient service and are sorry for any inconvenience this may have caused. We're committed to improving our service and your experience. We hope to welcome you back on a weekend soon! Best, The Management Team
   

   Is this helpful?

3. C

   Cheryl

   San Francisco2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   For lunch time, the music was very very loud making it hard to have a conversation. Asked waiter if music could be turned down, but it didn’t seem like that happened. The food was okay not great. Server was satisfactory. I won’t be going back.
   

   Benihana - Concord, CAResponded 6 days ago

   Thanks for visiting us, Cheryl. We're sorry to hear that the music at your table was too loud during your lunch break. We understand how that can affect the dining experience. We're glad to hear that you received satisfactory service from our server, but we apologize if the food didn't meet your expectations. We value your feedback and will certainly take it into consideration for future improvements. We hope you'll consider giving us another chance in the future. Best regards, Benihana - Concord, CA The Management Team
   

   Is this helpful?

4. M

   Michael VIP

   Los Angeles84 reviews

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A terrific birthday lunch experience for Mom and a great value on the lunch menu! Our chef (Ernesto) and server (Liliana) were terrific! And the food was delicious!
   

   Benihana - Concord, CAResponded on April 26, 2025

   Hey Michael, Thank you so much for choosing Benihana - Concord, CA for your birthday lunch! We're thrilled to hear that you and your mom had a terrific experience and enjoyed the value of our lunch menu. It's always a pleasure to have you dine with us and we're glad that our chef and server made your visit even more enjoyable. Your kind words are greatly appreciated and we look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

5. C

   Carlos

   San Francisco1 review

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good experience. Good food our chef Jorge prepared food easy and delicious
   

   Benihana - Concord, CAResponded on April 26, 2025

   Thanks for visiting us, Carlos! We're thrilled to hear that you had a good experience at Benihana - Concord, CA. We're glad you enjoyed our food and found our service to be excellent. We always strive to provide delicious meals and we're glad you appreciated that. We hope to welcome you back soon. Best, The Management Team
   

   Is this helpful?

6. N

   Natalie VIP

   San Francisco2 reviews

   1.0

   Dined on April 24, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worst experience I have ever had at this Benihana. I will never return again to this place. The service is absolutely the most horrible. I waited for a chef for over an hour and half and management did not care at all. This place is garbage. Never again
   

   Benihana - Concord, CAResponded on April 25, 2025

   Hi Natalie, we're truly sorry to hear about your disappointing experience at Benihana - Concord, CA. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We pride ourselves on our service and it's disheartening to know that you didn't receive it. We understand how frustrating that must have been for you. Your feedback is important to us and we will certainly take it into consideration as we strive to improve. We hope you'll give us another chance to make it right. Sincerely, The Management Team.
   

   Is this helpful?

7. S

   Shannon

   San Francisco1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an excellent experience! The food was great and the service was excellent!
   

   Benihana - Concord, CAResponded on April 22, 2025

   Thanks for the feedback, Shannon! We're thrilled to hear that you had an excellent experience at Benihana - Concord, CA. It's great to know that you enjoyed our food and found the service to be excellent. We strive to provide our guests with an unforgettable dining experience, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

   Is this helpful?

8. V

   Vina VIP

   San Francisco3 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   90 min wait to get a chef to cook our food. Servers were nice
   

   Benihana - Concord, CAResponded on April 25, 2025

   Hey Vina, We're really sorry to hear about your experience at Benihana - Concord, CA. It's definitely not the standard we strive for. We understand that waiting for a chef for an extended period can be frustrating and we're sorry for any inconvenience it may have caused. We're glad to hear that you found our servers nice despite the wait. We're committed to improving our service and your feedback is crucial in that process. We hope you'll give us another chance to provide you with a better experience. Best, The Management Team
   

   Is this helpful?

9. T

   Tonza VIP

   San Francisco5 reviews

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Server was not polite and appeared upset’. My family and another family was at the table and we both picked up on his lack of service. After speaking with the manger we received a different server and sofa was excellent. Also our cook Jazz was great.
   

   Benihana - Concord, CAResponded on April 22, 2025

   Thanks for visiting us, Tonza. We're sorry to hear that you felt our service fell short during your visit. We pride ourselves on delivering top-notch service to all our guests and it seems we missed the mark this time. We appreciate your feedback and will use it to improve. We're glad to hear that you enjoyed your sofa and the performance of your cook. We hope you'll give us another chance to provide the high-quality service we're known for. Best, Benihana - Concord, CA The Management Team
   

   Is this helpful?

10. A

    Aleya

    Unspecified2 reviews

    1.0

    Dined on April 19, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Extremely Disappointing Experience We had a reservation at 3:45 PM and arrived early at 3:35. They sat us down right away, which we appreciated—but that’s about where the good service ended. No one came to our table for a full 15 minutes after being seated. When our server finally did show up, we ordered our food and drinks right away, hoping to speed things along. Unfortunately, it didn’t help. It took 20 minutes just to get our soup and a ridiculous 45 minutes for our salads. The server was barely attentive and only came back twice to refill our drinks. Most of the time he was busy singing “Happy Birthday” at another table instead of checking in with us. To top it off, the manager came over at the end of the meal and basically spat in our faces—figuratively—offering us a free appetizer as a peace offering. He also tried to excuse the server’s behavior by saying he assumed we were all one party because of our race. That is unacceptable and offensive. On top of that, they told us there was a “two-box limit” for to-go containers, which made absolutely no sense. Overall, this was one of the worst dining experiences we’ve had. Unprofessional, disrespectful, and completely inattentive. We won’t be coming back.
    

    Benihana - Concord, CAResponded on April 21, 2025

    Hey Aleya, we're truly sorry to hear about your experience at Benihana - Concord, CA. It's clear that we fell short in providing the exceptional service we're known for, and we sincerely apologize for the inconvenience you experienced. We take your feedback seriously and will address the issues you've raised with our team. We hope that you'll give us another chance to show you the true Benihana experience. Thank you for your feedback.
    

    Is this helpful?