Benihana - Concord, CA

Le recensioni di Benihana - Concord, CA delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. A

   Aurora

   San Francisco2 recensioni

   4.0

   Visitato 2 giorni fa

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 4
   4. Atmosfera 4

   Food was very good server was a little rude and we were sat where it was cold
   

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2. J

   Jen

   San Francisco4 recensioni

   3.0

   Visitato 2 giorni fa

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 1

   Busy Mother’s Day. Waitress slow: everything was way behind: food was good though.
   

   Benihana - Concord, CAHa risposto 1 giorno fa

   Hey Jen, We're sorry to hear that your visit to Benihana - Concord, CA wasn't perfect on Mother's Day. We understand that the service was a bit slower than usual, and we apologize for the delay in serving your food. We're glad to hear that you enjoyed it, though! We strive to provide top-notch service to all our guests, and your feedback helps us improve. We hope you'll give us another chance to provide you with the top-notch service we're known for. Best, The Management Team
   

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3. M

   Michael

   San Francisco1 recensione

   2.0

   Visitato 3 giorni fa

   1. Complessivo 2
   2. Cibo 5
   3. Servizio 1
   4. Atmosfera 2

   I can't tell weather I should just never go back to Benihana again OR just never go on Mothers Day. I made this reservation a week in advance for 4:45pm for 4 people (two children and two adults) and then had to wait nearly a hour to get seated. To make matters absolutely the worst, by the time they sat us, they squeezed us into 2 seats at the end where neither kid could have access to the table. The staff did their best to accommodate but this just seemed like we should have been given a complete 4 spots like all the other families around us. This was unfortunate because I loved the food and the chef that served us, so much that I still left a tip for the people that were working hard. I just feel like this was the best worst experience I could have ever asked for to celebrate my wife on Mothers day. My recommendation is to either better manage table reservations OR give people a limit on tables during peak days so others can be served at their reservation time.
   

   Benihana - Concord, CAHa risposto 1 giorno fa

   Thanks for the feedback, Michael. We're truly sorry to hear about your experience at Benihana - Concord, CA. We strive to provide our guests with a memorable dining experience and it's clear we fell short this time. We understand the frustration of waiting for your table and the inconvenience it caused. We also apologize for the confusion with the seating arrangement. We're glad to hear that you enjoyed the food and found our chef to be excellent. Your comments will be shared with our team for improvements. We hope you'll reconsider and give us another chance to make your next visit a better one. Best, The Management Team at Benihana - Concord, CA
   

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4. E

   Elizabeth

   Unspecified1 recensione

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Our chef Omar was incredible. Our server was wonderful too.
   

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5. R

   Robert

   San Francisco1 recensione

   2.0

   Visitato 3 giorni fa

   1. Complessivo 2
   2. Cibo 5
   3. Servizio 1
   4. Atmosfera 1

   We have a reservation for 7:00pm, and we’re sat an hour and 30 minutes later. Parties were all being seated before us that had a later reservation time. Food was amazing and chef was amazing as well. Service was absolutely brutal, I ordered steak and fried rice with Wagyu and it never arrived.
   

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6. J

   Julie

   San Francisco8 recensioni

   3.0

   Visitato 3 giorni fa

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 2

   When you have reservations, you should be seated at a reasonable time within your reservations, not one hour later! They need to do better!
   

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7. S

   Stacy

   Sacramento1 recensione

   3.0

   Visitato 4 giorni fa

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 4

   Food and drinks were great and they even accommodated my reservation change because I was stuck in traffic, but I was disappointed that I drove all the way from Sacramento and they would not accommodate the coupon they sent me for my birthday. That was disappointing. Shame on you Concord Benihana.
   

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8. F

   Francisca

   San Francisco1 recensione

   2.0

   Visitato 4 giorni fa

   1. Complessivo 2
   2. Cibo 1
   3. Servizio 2
   4. Atmosfera 2

   Waitress who took our order barely spoke English and messed up all of our orders. Portions of serving were ridiculously small and our food was overcooked.
   

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9. S

   Sarah

   San Francisco1 recensione

   3.0

   Visitato 4 giorni fa

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 3

   The chef performance was entertaining. But service was slow and our server never checked on us to see if we needed more drinks. Had to flag someone down to ask for yum yum sauce, but they were all out. Early on a Friday night? Sad, that was the main reason we decided to try Benihanas. Don't think we'll be back, prefer our local hibachi spot.
   

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10. J

    Joe

    Los Angeles9 recensioni

    5.0

    Visitato 5 giorni fa

    1. Complessivo 5
    2. Cibo 5
    3. Servizio 5
    4. Atmosfera 5

    We chose the lunch special, enjoying a Benihana experience in half the time, which I appreciated. The chef was friendly, and the staff, in every position, were genuinely welcoming and attentive.
    

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