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$10 Benihana Promotional Card. Offer available 5/15/18 - 6/17/18. Promotional Cards valid 6/18/18 - 7/23/18.
Sunday, June 17, 2018
They sent me a “Birthday” coupon. However, they would not accept it because it wasn’t printed out. I am amazed that in this day and age a company does not accept digital coupons that they actually send via email. Needless to say I was very disappointed and won’t be returning anytime soon.
the worst experience ever. made a reservation to find that the table was not ready. that sort of defeats the principle of having a reservation. had to wait outside in the cold (the place was crowded) to be seated. the food is mediocre. the service is slow. the folks working there are plain rude.
Always a great night out for adults and kids alike.
It took us forever to get the server to come to our table. And there were no updates from our host, we were left sitting there wondering, until I flagged her down and asked her where he was.
Also we were in the back room with one other table and it was dark. Eventually the server asked the waitress to turn the lights on which made it much better, but for a whole while we were sitting in the dark and no one noticed.
they have had some problems in the past, but they have a New Guy Shazam, He is ALL Business, when he is there its a Tight Ship
I Believe he will make a real Good Difference
we had soup, salad, fried rice and Lots of Shrimp, it was GREAT!!
Jorge was the best chef!!! The food and drinks were excellent
Our waiter was excellent on this night. We have been to this restaurant several times, but this was the best service we've received, to date.
Food was good though I wanted a scollop dinner, I had to order scollops alacarte so I had to order rice separately and wasn’t given any vegetables even though I told the waiter I wanted a complete dinner.
Other than that everything was satisfactory. We were seated immediately at our reservation time which was very nice
The 'show' was engaging and funny. The food, absolutely amazing.
The fried rice was quite possibly the best I've ever had.
The steak was mouth watering. The chicken needed to be dipped in the wonderful sauces, it was a tad on the dry side.
We only get here once a year around Mothers Day, and we'll continue the tradition.
Good: food, waitress, chef.
Needs improvement: greeters, hostess. Cold.
I have been a Benihana customer since 2000 and simply love it. Right after me and my wife were married we celebrated at Benihana. When both my daughters were born we celebrated at Benihana. We’ve celebrated every birthday and any other occasion at Behinana. Burlingame, San Francisco and Concord are our main locations. Unfortunately our last few experiences at the Concord location have been very uncomfortable. The last one me and my wife took our 7 year for her birthday . We were sat with two drunks who were rude and used foul language. The waitress and the cook did not say anything to the individuals. I regret not asking the waitress to move us to another table. I hate being sat with drunks and ghetto individuals. I always spend 200 to 300 dollars everytime i go there. I shouldn’t have to deal with that. Step up Behinana and monitor these things. Don’t sit families with drunk individuals.
Our reservation location was absolutely terrible. We were seated right next to the kitchen at the end of the table. Huge gusts of cold wind blew directly on us every time the kitchen door opened which was very often. When I complained and asked to be moved the person in charge said he would have to move the whole table, and the new table did not yet have a server. The other patrons at the table without the wind gusts blowing on them began to protest loudly, so I conceded to stay at this table. This was how our 30th marriage anniversary was spent. We tried to have fun, but we were very cold.
I loved the presentation and the amazing food! It is a perfect get-together place!
Overall, a good experience. Service was good and the chef was entertaining.
While Benihana is as much about the show as about the food, the food is also good is rather pricey. I was disappointed that they no longer offer Miso Soup - only French Onion which has a beef stock base. I am allergic to beef and my granddaughter is a vegetarian so neither of us could have the soup. They offered two salads - one to replace the soup - but that got to be a bit much. On the other hand, I had so much food I brought home enough shrimp and veggies to have a meal the next day. My 10 year old granddaughter selects Benihana for her birthday dinner - I think it is the show she enjoys so much. It was so loud in the room that we could not hear each other talk except the person right next to you.
Making our reservation with Open Table, was quick and easy. With reservation, we were seated right away.
With sharing a table, you meet some amazing people. <3
We all had a wonderful time ,was very impressed with the chef and the food was fantastic ,will definitely be back.
Went their for a quick lunch. It took over 1 hour and 15 minutes before we were served our meal. Additionally we share a table with a family that was not happy with changes in the restaurant's ingredients and service. This negatively impacted our dining experience.
FYI, the last time we visited this Benihana, we sat by another upset patron which again impacted our family dining experience.
Miguel was a great chef
The food is always really good, I always have a great time. The only few things I didn't like during my past visit was;
1. The wait - I had a reservation for 8:00 PM but didn't get a table until 8:45 PM. Everyone in my party was there on time and it was embarrassing to have to wait that long to be seated.
2. The extra charge for everything! - I always order at least two fried rice because I love it sooo much, and ask for extra garlic butter on everything. During this particular visit I found out they now charge extra for that as well.
3. Finally - the waiter - she came to check on us maybe 2 times during the whole 2 hours we were there.
We came for a birthday. The food was a little less seasoned than we’ve had before. The chef was entertaining and the service was pretty good.
We were there for a Birthday celebration. There prices keep going up. The food wasn’t that great. The customer service was bad. When you contact them directly to address your concerns/issues, they don’t even get back to you.
We always go there we like the freshly cooked food prepare in front of us and it’s clean
We went for my daughters 13th birthday. Enjoyed the our overall experience. Chef was entertaining and fun to watch.
The staff was friendly and the food was great. My children and I will return soon
We love the preparations of the food. 3 generation. It was a little noise as several Birthday’s celebrated. Let that go & enjoyed
Our time together & the excellent food.
Food as expected. Looks like backlog in dishwashing. Saucers were late arriving And meantime shrimps we’re getting cold.
The quality of the food was not as good as it was in the past
It was a very fun evening of great food and entertaining chef. Needs to underdog the shrimp a bit as they were dry. Otherwise wonderful.
A yearly event for my son's birthday. Tried to get in before 6pm dinner crowd but still crowded at 5pm. Service was good and the chief was entertaining but the room was crowded with people eating with people they don't know. The food was just quick cooked enough but not really tasty. I had to order extra teriyaki just to flavor my steamed rice. $200.00 for three people is a bit much, even for a birthday. For us, it's a good place to go for a birthday every year.
I love the food, theme and service of all other Benihana.
However, at this Concord location, I was placed at an overcrowded grill table with about 10 people, with only 4 being in my party.
I asked to speak to a manager as I was informed that I could not be moved to another table.
A manager never came.
My party of 4 sat uncomfortable as we waited for a huge amount of rice to be fried for the extremely large group at the table, our seats were squished together and our "Colossal" Shrimp were chopped to miniature pieces!
I have never had such an uncomfortable experience at the usually pleasant Benihana chain.
I am beyond disappointed with the service at this Concord location!
Crowded table (shouldn't the tables not exceed 8 people??????), inattentive wait and serving staff and items served to persons ordering from the more expensive dinner menu, was served to the people also ordering the less costly lunch menu.
I don't go to Benihana's too often, but the time that I do go is usually on my Birthday
I always have a great time
The staff is very friendly and the food is great
And of course they sing Happy Birthday to you and take a picture of you also and give it to you for a souvenir
Don't forget you get a Birthday ice cream treat for dessert
I recommend Benihana's for any occasion
The service was horrible. We had a 2:45 reservation and didn't get served until 4:45 and that's when the chef arrived. All the while others tables who came after had no problems with being served promptly. Manager said it was a conflict in the kitchen. That was such a lame excuse.
They had a off day worst I've ever had from them but I've been a fan for 41 years so I'll be back...
Service was horrible. Came for birthday. Seated on time. Chef didn't show up to table until an hour later. Sat for 30 minutes after soup and salad. Waitress never brought appetizers we ordered. After desert, waitress didn't bring bill for over 30 minutes. Normally in and out in 90 minutes or so. This time 2 and a half hours. Worst service ever. Other reviews are spot on. Should have listened.
Good food and clean. Reasonable price for lunch
It was great
Great fun and great food! We had a wonderful family birthday celebrations!
6:45 reservation...i check in at 6:40...10 min later I was told to follow her to our table. Where the hostess made us stand there awkwardly while the bus boy and her argued in front of us for a minute. We sat there for sooooo long, we didn't even get drinks until 7:30...ridiculous. chef was great, food was decent but way over priced and not very seasoned. The staff and the dirty a$ restaurant is the problem!!!
The food didnt have as much flavor as it normally does, but was still pretty good. Make sure to book a reservation, we had a reservation and still didnt get in till 8:45 PM which is pretty late for dinner.