Benihana - Concord
The wait times, even with a reservation, are RIDICULOUS. We waited an HOUR after our reservation and so did other people I spoke with. Unacceptable. We will not be back.
The food was outstanding! I could have done with different (than hard driving hard rock, which I normally enjoy) ambient music, but overall a very good experience. Benihana does not disappoint.
We had reservations. I called and had them move it out a half hour, since I was stuck in traffic. When we got there people walking in with no reservations were being seated before us. We complained and were told it would be a few minutes. Twenty minutes later we were finally seated. This is unacceptable.
Service was great. Our service was a very sweet young man. The food was different. I don’t know if it’s because we didn’t sit at a grill, we sat on the other side at a regular table. Just didn’t have the flavor I’m used to.
Great customer service overall.
It was great. Our server was having an off night but he did his best. Overall, it was a nice place to celebrate our 13th anniversary
Always a good time at Benihana. Perfect for drinks and dinner. We celebrated our anniversary
The food was good as always and the servers were pleasant and on top of things. Our cook was jovial and was great entertainment!!!
We had horrible service and a horrible cook who did not really give us a show, but argued about our food when he did something wrong. Slow service, will think about going somewhere else from now on.
The host told me that she will have to seat us when the entire party is there. And when we were all there, she gave us a buzzer that will let us know when our table is ready. I thought that’s why we make reservations? So the table gets ready after another 20 minutes. Our reservation was at 5:45. We were not seated till 6:40.
Everything was great
The lady that took our family group picture did not do a good job. It did not print. Very disappointed.
Very terrible experience. Sat at an open table. Our chef didn’t come out for over an hour. The waiter was terrible. Brought us water once. Never came back to check on us tell after we all finished eating. My bill was $46 and the other party next to us bill was $168. Waiter charged me for their bill. So I had a $168 taken out of my account when my bill was only $46. Took 2 days to get my money back. Plus they didn’t take our picture at the end. Didn’t offer us anything for all the mistakes made that night. Never going back. Terrible experience
Service was sloooowwww, food is no longer worth the money. Nice people but service is poor. Barely received refills on our $4 soft drinks and had several billing errors. One that would take 3-5 days to fix. Will not be returning.
Waited 1.5 hours to actually have someone cook at the table. Customer service sucks.
The lunch menu is great value and you get the entertainment included .
Some things stood out as negative with this location that made our experience a bad one. First off, we showed up early for our reservation, but had to wait 30 minutes still to be seated. After being seated, another 30 minutes before we were served drinks, of which 2 were wrong for our party. By itself not that big of a deal. Server was great, he took the 2 wrong drinks back (2 ladies had ordered chardonnay but were brought a red). He came back with 2 chardonnays, in glasses already poured (they usuall bring it in a small carraffe with an empty glass, which has enough for 2 pours, which now everyone got except for the 2 ladies who's drinks were messed up already). We inquired about it and were told that according to the manager, they were out of caraffes, would NOT provide an additional pour to make it right, but they could have the original red Wine that was wrong to begin with...what the hell?? In addition to all that, several drinks were ordered by other people, each time taking 20 minutes to bring out, my wife ordered a wine refill when her meal was being served and was brought that refill after desert was over....unacceptable level of service for how expensive this place is. Server was awesome (not his mistakes), chef was awesome, food was good.
Management here is garbage.
Willingness to fix mistakes and make customer happy.....NONE.
This is located in a shopping complex with many other options. Save your hard earned money for businesses that deserve it. Two stars (only because server, chef and food were good).
Excellent service, food and a great time
Yhe food was delicious and the chef put on a great show
Our chef “Lynn” did an outstanding job with cooking and serving our party of three. He had such a great personality!!!! I plan to come back soon to celebrate another birthday.
A waitress spilled hot soup on me and I left with burns on my arm.
Took forever to eat, waiter was so busy with multiple tables didn’t even bring my water I asked for. Food was bomb tho haha
The waitress was a little rude about the ice cream even though it was my birthday. And no tea offered. Worst, she decided to tip herself with my change rather than give it to me to tip. I had to ask her where the rest of my change was...she pulled it from her tip wallet. That was pretty bad.
Although the cook was fairly new, the food was pretty good.
The food was fresh cooked to perfection, service was fast and great. Loved it, we are regulars at Benihana .
Son’s 9th birthday
Food was mediocre at best. Service was ok once seated after waiting for an hour when I had reservations! The food is wayyyyyyy overpriced for what they offer and how it is served. This place I will not return. I’d rather drive to either Oakland or San Francisco for a much better experience and ambiance.
The bar experience was not great. Was ignored for long period of time. Service was basically poor. Dinner was great German was great chef and entertaining!
The whole point of making a reservation is not to wait. My reservation was for 1 and we had to wait until 1:15. Our whole idea to going to Benihana is for the show and the chef we had didn’t give us a great show. For the amount of money we are spending on lunc for a family of 4 ($145) I would expect better service! Our server was the best thing of the whole experience.
After attending this location AT LEAST once a month, we were VERY disappointed in the service we received. We waited 2 hours AFTER our reservation time, after which we were seated and proceeded to wait another 30 minutes at the table before giving up and leaving. We checked in and were told there would be a 20 min wait, an hour later I checked in again and was told 5 minutes, yet almost a FULL HOUR passed before we were even seated. Before leaving we asked to speak to a manager, and after 20 minutes of waiting for that, no manager arrived. Not being from the area, it was a HUGE disappointment to drive over only to be disrespected in the way we were. We have celebrated every birthday, anniversary, and all events here FOR YEARS, as well as just visiting for fun. After this experience, we’ll have to think long and hard before returning, NOT WORTH IT if we are risking the same experience that we had. This has not been the first time that we find ourselves waiting way past our scheduled reservations, which is starting to feel like a more common occurrence. However, a 3 hour wait for no food is completely unacceptable. We constantly bring friends to Benihana Concord with us, and it was extremely EMBARRASSING to have this happen to us when we brought 5 other guests with us. After visiting this location at least once a month FOR YEARS, we are seriously considering taking our business elsewhere. Didn’t even receive a decent apology. If you are running late, and tell me that there is a 3 hour delay, I can make an informed decision on whether I want to wait or not. However, don’t tell me you’re running 20 mins late when you plan on having us wait for over 2 hours, it’s incredibly disrespectful. So disappointed.
Took my daughter here for her birthday dinner, and after waiting an hour we decided that we would have to go somewhere else.
Tried to discuss with Manager, and her response was very matter of fact that tables were full and that it was too bad
We were seated about an hour after our reservation which was disappointing. I ordered steak and chicken teriyaki and there was no sauce on my meat. Usually the service is better. I probably won’t come on a Friday or Saturday again.
Chef German was awesome, thanks
Always enjoy going there. The chicken rice is delicious, I did not find the filet mignon as good as other time. The service was very good.
Always so good!!! My favorite restaurant!!!
Daniel was a great cook.Keep up the great work!!!!!!
We got lucky and had great people sit with us. Linda, who visits Benihana 3 times a week was a kick! Germane was our chef and he was incredible. Everything was absolutely delicious!
My 30th birthday
Only for special occasions. To expensive for just any regular dinner experience.
Had an amazing birthday there. The male bartender was extremely nice and made amazing drinks. Very happy and satisfied