Happy Mother's Day. Don't just give a gift. Give an experience like any other.
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Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.
Sunday, May 13, 2018
Service was slow with many excuses about being understaffed. We were asked at the beginning if we were celebrating anything, and we told our server we had two birthdays. We also told this when the reservation was made. No one came over to sing to us - but it was done at other tables. Piles of dirty dishes were left on our table -no one was clearing.
Set up a reservation for 1:45 and did not get seated until 20 minutes later. Restaurant did not seem particularly busy at that time. Wait time would have been no different had I walked in without a reservation. Food was decent but not worth the price that we paid for lunch entrees.
Everything that could go wrong did. Wrong orders, Kept switching up types of sodas from other parties at the table. Brought the wrong cart of food at first. Then brought the right cart but orders were still wrong so still had to go back to kitchen. Then gave the wrong food to us and so had to remake because we didn’t check it fast enough and had already started using our plate. Took almost 2 hours from the time we sat down to make it through meal - ended up skipping dessert because wanted out of there. Chef must have been tired, almost no attempt to do any of the standard tricks this chain pioneered. When he did try - none worked out.
Bathrooms were like a war had happened, soap dispenser off the wall - total mess. Guess it was a busy night?
Gonna stick to the other local options.
Daniel was an awesome cook, very professional and personable! The waitress was very attentive! Overall the food, service, environment was very good!
Everything was great from beginning to end. We visit Benihana often and are never disappointed. The food and service are always consistent. They truly treat their guests like they appreciate their business.
Always fantastic! The garlic butter is perfect on all of it!
We were only 10 minutes late for our reservation but some of our party was there. We had to wait an hour before we were seated.
A great place to blow $125+ on a meal for two. We were graced by two Benihana managers and a corporate rep as our only other table guests.
Terrible service, food was cold and they ran out of rice.
We went out with another couple for parent's only date night and had a great time. It was very busy - but we had reservations, so even though we did have to wait a bit for a table to open up - it was reasonable and we got in much faster than just as a walk-in. The host staff seemed very organized - especially on a busy Saturday night!
The service was great - our chef was very skilled and really fun and our server was on top of things and so nice.
The food was fantastic! It had been a long time since I'd been to a Benihana and it was even better than I remembered. Really big portions - especially if you get a combination, so either come hungry or plan to take some home! It does make it nice that your appetizer and dessert are all included too - so you will not leave hungry!
Food was delicious as expected and chef was amazing! Waited awhile for drink refills but we had 5:45 reservation on saturday so extremely busy.
The food is always good but the service can occasionally leave something to be desired. Upon arrival the hostess was on a call that appeared to be more personal than business and did not greet us for a couple of minutes. Not a great way to start a Birthday celebration. Our chef Kevin was a amazing and the food was delicious but not quite enough to make up for a not so great start.
Food and service was outstanding. Great Easter meal.
It was Easter and they were crowded, so service was a little more 'relaxed' that was ok, it gave us time to visit with the family. Our server was excellent and the teppanyaki Chef fun without being overly "cheesy". Was 87 yo father-in-laws first time at a Teppan house and he had a blast.
The cook acted like he had never cooked before.The people at the other end had their food ate and left before we got are food. The cook did not do any tricks or show stuff at all.
Food wasn’t seasoned and was greasy.
Was great as always
Great food...a little pricy for lunch
Benihana never disappoints!! Food is delicious, staff is awesome! Highly recommend!
I have been going to Benihana for 33 years (and counting), I love the food and the fun chefs who cook the food.
Our Chef wasn't that experienced or entertaining and the food was a little Bland
Cook was slow and food was bland and overpriced
Made reservations earlier in the day for 7:30, we showed up and confirmed our reservations at 7:20, we were never checked in apporiately so we sat for over half an hour with a restless kid and screaming toddler by the time we were seated and received our drinks it was 8:20, we are around 9 and left about 9:30. Overall our service and chef were great, but we will probably not be back for a very long time. There was no compensation or even an apology for our wait. It was extremely frustrating.
The food was amazing!! My fiance enjoyed her birthday dinner! Thank you!
The place was very smelly and needed an exhaust system. Service was fair, waited for drinks and for rice to arrive
We go several times per year. Our chef only did the basics to cook the food, very little entertainment. If this was a first time I’d have been really disappointed given the prices and what you come to expect.
I love Benihana
Disappointed. We were celebrating our 12 year old grandson's birthday. The server explained he was too tired as they had "460 reservations" the night before. My grandson asked the server what his favorite food was and the server responded " I don't like anything here, I'm sick of it all".
25 minute wait. Not sure their definition or reservation Is? Food wasn't good. Chicken was over cooked, noisy, dirty. Waste of money. Will not be going back!!!
The five of us ladies were celebrating one of our birthdays. We enjoyed the food, the food preparation show, and the service. We all had wine, hibachi chicken, beef, or shrimp along with the soup, salad, and fried rice - all delicious especially the rice! Total price seemed high but still a fun time.
Awesome TIME!!! Special THANK YOU to Chul and hostess with the mostest Mary!!
Not so good
Food was fantastic, chef and wait staff were wonderful! Hosts were understaffed and in general provided poor service. The restrooms were filthy, and remained so despite us advising the host. Also, we arrived for our 6:45 reservation at 6:35. We were advised it might be a 15-20 minute wait, which was fine. However, the host didn’t check us in despite us giving our name. I went back up at 7:15, to find we were never checked in. I discovered this while looking at the computer screen at the consistently vacant host stand, waiting for the chance to talk to someone. We waited almost an hour after our reservation to get a table and it would have been significantly worse if I hadn’t of pressed them. I could have forgiven the error, but it was evident we weren’t the only ones having issues. They shouldn’t offer reservations if they can’t honor the times within a reasonable window.
When we arrived the guy who sat us was so rude and made us wait 45 min after we checked in and the first person to come and take our order was 25 min our server was very nice and he gave us a discount to make up for our wait
Will be back next time
Worst ever, service was not good and food was not prepared well.
Rice came out after all the food was prepared and was not done very hard.
Salads never came to the table and waiter said they are behind we even said that’s ok bring them when you can (salsa never made it to the table). Desert never showed up.
This was so bad that I even handed the plate to the waiter after one bite as the rice was so hard.
Note that this was a 6 course meal the shrimp was put on the grill first and the last thing to come off it was like rubber.
It was a very disappointing g experience in every way. I left the facility without eating and payed over$150.00 for a meal that was not eaten.
My wife and I where very pleased with our food it was fantastic. Seeing that it was just the 2 of us, we were seated with a family of 6 they were very enjoyable.
This plays is always incredible. Atmosphere, service, and especially food. Everything is always top notch.
It'd be nice if there wasn't so much waiting for people with reservations. Long wait to be seated and a long wait for a server, the. A long wait for a chef/food.
The overall experience was great this is one of my favorite places to eat. The rice cooker broke down so we waited over an hour for rice and we was the first table there so that was discouraging. The manager took care of us and apologized for the wait and gace us 50% off so that was nice.
The customer service was great. My problem was with my chief she had great customer service but did not seem like she knew what’s she was doing. Are food was cooked out of order, rice was not done. My steak was still pink inside after asking for well done. The food overal was not seasoned well. I have ate here multiple times and never had this happen. I was very disappointed.