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Steak And Lobster Xpx - Benihana - Columbus, OH, Columbus, OH

Benihana - Columbus, OH

3.7
3.7
2041 Reviews
$30 and under
Japanese

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Located in the Lifestyle Center of Polaris Fashion Place, Benihana Columbus is the perfect place for a pre or post shopping meal. Enjoy the ancient art of teppanyaki performed by your personal chef at one of our 18 teppanyaki tables. Looking for a more private experience? We have four semi-private tables to accommodate you and your party. Happy Hour is offered in our bar and lounge area, Monday through Thursday from 5-7 p.m. and Friday from 4–7 p.m.

Make a reservation

2 people

June 2022
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7:00 PM


Booked 39 times today

Order delivery or takeout

Delivery

  • Order online
  • Logo image for Postmates
  • Logo image for Uber Eats

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Phone number

    (614) 436-3705

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Dress code

    Smart Casual

  • Neighborhood

    Polaris

  • Cross street

    Polaris Parkway

  • Parking details

    Private Lot

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Vegan, Wine

What 2,041 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.7
3.7 based on recent ratings
  • 4.1Food
  • 3.6Service
  • 3.6Ambience
  • 3.3Value

NoiseModerate

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  1. AS

    AmandaS

    Las Vegas

    6 reviews

    5.0

    6 reviews

    Dined 1 day ago

    overall5food5service5ambience5

    Excellent meal! Always enjoy when we go to this Benihana. Our chef, Chul, was very friendly and entertaining. Can’t wait to go back.

  2. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined 1 day ago

    overall3food5service1ambience3

    First let met start by giving a shoutout to our cook, Avery. He made the experience enjoyable. He is a great chef and have a great personality. However our server was not great. There were multiple times that we did not have water. She catered to only one section of the table. Our order was completely wrong and when we asked her about it she had an attitude.

  3. DT

    DiamondTravelGroup

    Columbus

    3 reviews

    1.0

    3 reviews

    Dined 4 days ago

    overall1food4service1ambience4

    We came to celebrate my birthday. The cook was new and no experience but the food had a great taste. The waitress did not tell us there was an up charge for fried rice which typically comes with the meal. Terrible experience. And then we were offered a free picture from a cell phone snap shot. The quality of this expensive restaurant has greatly diminished.

  4. OT

    OpenTable Diner

    Columbus

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Birthday 🥳

  5. RJ

    RJJC

    Columbus

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food3service3ambience3

    The wait time was not as requested waited an hour to be seated from after we made reservations. And then wait another hour for a cook.

  6. SB

    ShellyB

    Columbus

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food3service1ambience2

    Had reservations at 5:15, but didn’t get seated until 6:00. Waited another 45 minutes before the cooked showed up.

  7. V

    Vacaybae

    Indiana

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    overall2food4service3ambience2

    I took my family for Father's Day. Overall the food was good, but we arrived in time for reservation and had to wait another 20 min. Then, they were low on chefs. So, we had to wait...a longer than normal time. The chef was ok, but there was nothing particularly great about watching him cook. This was our first time at Benihana and I thought it was supposed to be lively, but not so much. I get that many businesses are trying to bounce back and there are often staff shortages. However, we ended up adjusting plans because it was taking soooo long. I thought about leaving but no other Reservations were available within 2 hours given the holiday. Bottom line is, we stayed. We enjoyed the food. The experience was not great and took long. Our dining experience was almost 3 hours.

  8. f

    fooddoneright

    Columbus

    12 reviews

    1.0

    12 reviews

    Dined 7 days ago

    overall1food1service1ambience1

    We had a 12:00 reservation and by 1:33 we still had not eaten. We let the server know we had waited too long and she just said ok. I did hear the hostess tell someone else the only had 5 chefs, but everyone near us had reservations which means the restaurant had contact information and the management didn’t reach out. This was a very poor experience on Father’s Day

  9. MH

    MaureenH

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food3service1ambience2

    Overall impression was understaffed and undertrained, except the chef who was left to fix problems with the orders. We were late getting seated, there was a delay in getting beverages and food (guests seated after we were got their food well before we did). Special requests (can I have this instead of that?) were denied, although they seemed reasonable. On a positive note, we got to know the other people at the table more than we would have if things had gone smoothly.

  10. B

    Bookie

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food3service3ambience5

    First of all my reservation was at 730 we didn't sit until 800 then we didn't eat until 940 inwhich our by the time we got all our food items it was real warm, on top of that the chef didn't talk or give a show or nothing

  11. OT

    OpenTable Diner

    Columbus

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service1ambience1

    Service was poor and slow. Waited about 30 minutes after we were seated. Once prepared the food was just okay, not what it should be for the price paid.

  12. AV

    AndyV

    Columbus

    4 reviews

    vip
    4.0

    4 reviews

    Dined 7 days ago

    overall4food4service5ambience4

    We enjoy Hibachi regularly at some of the different restaurants around the city, but decided to splurge for the original for Father’s Day. The physical facility is probably the nicest of the Hibachi-themed restaurants in the region; it is clean, there is no pervading smell of grease like at some, and the staff was well turned-out for the most part. The host was a notable exception here; we were barely greeted, treated as more of an annoyance than a valued customer. There was nothing warm or inviting here, and the place was not busy as we had an early reservation. I would not put this gentleman in a customer-facing role if I were managing the front of house. Our waitress and the hibachi chef, on the other hand, were fantastic, especially Chef Sway. The waitress didn’t seem to know the menu as well as I would expect at a restaurant of this caliber, but she made up for it with the quality of the service otherwise. The food was by and large outstanding. The sashimi appetizer was excellent, and the preparation of our steak and seafood on the grill was perfect. The only complaint was that things were probably over-seasoned generally; the chef erred toward the side of too much over too little, which I appreciate, but was probably a bit too heavy-handed with the pepper and sesame seeds. We had a wonderful evening overall, but I don’t know how often we’ll come back. We spent roughly double here what we would have spent at one of the several knockoff concepts in the area for more or less the same meal. I’m probably will to pay a premium for the location and cleanliness of this store compared to others around the city, but maybe not double.

  13. AG

    AmariG

    1 review

    1.0

    1 review

    Dined on June 17, 2022

    overall1food4service1ambience1

    didn’t get seated until 8 and didn’t start cooking until 10

  14. OT

    OpenTable Diner

    Savannah

    1 review

    1.0

    1 review

    Dined on June 17, 2022

    overall1food1service1ambience1

    We were seated at our reservation time 7:00 p.m. table for 4 we ordered our drinks and food and the server brought it in a timely manner. We then waited 55 minutes and decided to leave when the chef never arrived at our table. We explained to the staff that we need to leave and wanted to pay for our drinks and sals/soup. They stated they were short staffed as everyone is. However most restaurants either inform you of the wait time or simply do not accept as many reservations. We left with two disappointed 8 year olds who were excited to see the chef cook. Disappointed .

  15. OT

    OpenTable Diner

    Columbus

    1 review

    3.0

    1 review

    Dined on June 17, 2022

    overall3food4service1ambience3

    Didn’t live up to the expectations compared to other Japanese Steak Houses. They gave us the Holiday Menu for Father’s Day, but it stated on the menu that the full menu would be available upon request. I requested the full menu, and our waitress said “No, can’t do that”. Then, asked all of us for our appetizer orders, but there was none on the menu? Again, said we’d like to see the full menu if appetizers were an option, but she just walked away. Food was good up until my filet was delivered to me basically medium well to well done (I ordered medium rare). I know the cook was capable of that because he gave someone else a beautifully cooked medium rare filet, but even after I asked to ensure he had my order right, he still gave me the well done steak. Wasn’t worth the hassle to talk with the manager as I had to get going so I just ate the tough steak. Overall, they had great fried rice and shrimp, but I’ll be going to any of the other steakhouses in the area before I come back due to lack of service and incorrect order. Plus, you get a little more bang for your buck at the other places.

  16. JP

    JohnP

    Columbus

    11 reviews

    4.0

    11 reviews

    Dined on June 17, 2022

    overall4food5service5ambience4

    Our reservation was for 8:15. We were seated around 8:40 or so. It took a while for the chef to come by since they were a little short-staffed, but our server took care of us with soup, salad, and *plenty* of drink refills in the meantime. The chef didn't have much time for some of the usual antics, but that was fine considering it was getting late. He whipped up a great meal and showed us a cooking trick or two that we hadn't seen at Benihana before.

  17. y

    yolandee

    Detroit

    17 reviews

    vip
    3.0

    17 reviews

    Dined on June 14, 2022

    overall3food5service2ambience5

    The server was not actively listening . My order was incorrect . I ordered Las Vegas Rolls he brought out California Rolls. I ordered lunch for dine in and a Rocky’s Choice to go. I gave a chicken lunch meal in my bag .

  18. DM

    DennisM

    1 review

    5.0

    1 review

    Dined on June 13, 2022

    overall5food5service5ambience5

    The Columbus Benihana is our favorite in the Daytona-Columbus-Cincinnati area. The food is absolutely delicious and the service is great! This is the second time that we have used the OpenTable app to make a reservation and it is easy to use. In fact, we easily changed our reservation time this last visit. I would highly recommend this Benihana and the Open Table app during your next visit to the Columbus area. You will not be disappointed.

  19. CS

    CarrieS

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food4service2ambience3

    Took over an hour from being seated to the chef arriving. He did a wonderful job trying to get us food quickly, but some of the food ended up over cooked because he changed the typical order of cooking to try and get us our main courses as quickly as possible. The bar orders took 45 minutes to arrive and were wrong when they did show up.

    Benihana - Columbus, OHResponded on June 14, 2022

    Dear CarrieS We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

  20. OT

    OpenTable Diner

    Columbus

    4 reviews

    5.0

    4 reviews

    Dined on June 11, 2022

    overall5food5service5ambience5

    Always great

  21. DA

    DwightA

    Columbus

    18 reviews

    5.0

    18 reviews

    Dined on June 9, 2022

    overall5food5service5ambience5

    We were celebrating our daughter's birthday. We had a party of 8 that included her three children. We had a wonderful chef that made the experience very special especially for the kids. Great food!!

    Benihana - Columbus, OHResponded on June 14, 2022

    Dear DwightA Thank you for celebrating your special occasion with the Benihana team!

  22. AP

    AshleyP

    1 review

    1.0

    1 review

    Dined on June 6, 2022

    overall1food1service1ambience1

    The food was bland and poor quality. The chef was inexperienced and forgot ingredients. The scallops tasted expired. I ordered yakisoba and they forgot to cook noodles. My steak was over cooked and chopped up like dog food. The wait staff was rude. It was the worst quality food and service. You couldn’t pay me to eat here again.

    Benihana - Columbus, OHResponded on June 9, 2022

    Dear AshleyP On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

  23. MD

    MickieD

    Columbus

    4 reviews

    5.0

    4 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    Great food and service. Wonderful conversation with our “table mates”!!!

    Benihana - Columbus, OHResponded on June 9, 2022

    Dear MickieD We are happy to hear that you enjoyed the dining experience!

  24. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience4

    Took them a while to seat us, 2 of us had a reservation at 3:45 and it was about 4:15 before they got us to our table. Sometimes inconsistent but food perfectly cooked yesterday!! I don’t know who the chef was but he was absolutely amazing!

    Benihana - Columbus, OHResponded on June 9, 2022

    Dear Guest Thank you for leaving us positive feedback, come back soon!

  25. TF

    TanishaF

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5

    Shul was our chef he was phenomenal ! We celebrated my husbands birthday and our waitress was Alexis she was so kind and was prompt with everything we asked her for . She rocks !

    Benihana - Columbus, OHResponded on June 9, 2022

    Dear TanishaF Your feedback is appreciated. We will be sure to share your kind words with the team.

  26. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 31, 2022

    overall4food4service5ambience3

    Chef was solid!

    Benihana - Columbus, OHResponded on June 14, 2022

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

  27. OT

    OpenTable Diner

    Philadelphia

    8 reviews

    vip
    3.0

    8 reviews

    Dined on May 29, 2022

    overall3food4service1ambience3

    Came here for my daughter’s Birthday. Sway our cook was super nice and food was delicious, Sway made our evening. My waitress Neveah ruined out experience she was very short with answering , rude and had an awful attitude. Multiple times she walked away before we could continue with a request. Her demeanor reeked of “I do not want to be at work” She never brought out a order of rice and Sway our cook personally brought it out to us. I complained to the manager who was extremely apologetic and pleasant. After waiting 10 mins for Neveah to return to take out check she stated “ Sorry I have other tables” rudely. My advice find servers who want to actually serve. This could have easily been a overall great experience but our server ruined it.

    Benihana - Columbus, OHResponded on May 31, 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

  28. OT

    OpenTable Diner

    Columbus

    2 reviews

    4.0

    2 reviews

    Dined on May 29, 2022

    overall4food5service2ambience5

    Food was wonderful, service was slow and we had to find our server multiple times.

  29. OT

    OpenTable Diner

    Columbus

    4 reviews

    2.0

    4 reviews

    Dined on May 28, 2022

    overall2food2service2ambience1

    Nothing was worth the money charged. There was an addition $5+ just for stir fry11

    Benihana - Columbus, OHResponded on May 31, 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  30. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on May 28, 2022

    overall3food2service4ambience5

    I’ve been to various locations, this was subpar. The hibachi veggies were soggy, protein was under seasoned, and my fried rice was salty. Definitely will NOT be returning to this location!

    Benihana - Columbus, OHResponded on May 31, 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  31. LO

    LoriO

    Columbus

    6 reviews

    2.0

    6 reviews

    Dined on May 22, 2022

    overall2food5service1ambience3

    We waited almost an hour after we ordered for our chef to come and cook our food

    Benihana - Columbus, OHResponded on May 25, 2022

    Dear LoriO On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

  32. OT

    OpenTable Diner

    Columbus

    3 reviews

    vip
    5.0

    3 reviews

    Dined on May 21, 2022

    overall5food5service5ambience4

    Service was outstanding

    Benihana - Columbus, OHResponded on May 25, 2022

    Dear Guest Thank you for your feedback! Come back soon!

  33. C

    Carrie

    1 review

    2.0

    1 review

    Dined on May 21, 2022

    overall2food2service2ambience3

    The chef was new and the food was prepared poorly and not in a timely manner. I was charged for extra vegetables and didn't receive them. We also did not receive our ice cream. We were sitting at the table for an hour before the chef even came out to begin preparing and then he had items missing from his cart.

  34. M

    Msjollofrice

    1 review

    2.0

    1 review

    Dined on May 20, 2022

    overall2food4service2ambience2

    First time there, spend 3 hrs inside from waiting to be seated with a reservation to waiting for a chef who btw was awesome but they are understaffed if you ask me and the food was ok I could of went to a local Habachi place and got in and out faster And the food was the same

    Benihana - Columbus, OHResponded on May 23, 2022

    Dear Msjollofrice on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  35. AK

    AngelaK

    Columbus

    1 review

    2.0

    1 review

    Dined on May 20, 2022

    overall2food2service2ambience2

    It was as our very first experience celebrating our daughters 30 th birthday. The good prices was expensive poor communication between the waiters and the consumer, serving was very small for the price . Just thought it was overrated. I prefer the Japanese steakhouse instead

    Benihana - Columbus, OHResponded on May 23, 2022

    Dear AngelaK On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

  36. EC

    EmmaleaC

    Columbus

    4 reviews

    vip
    3.0

    4 reviews

    Dined on May 20, 2022

    overall3food4service2ambience3

    Benihana is not the upscale experience it used to be. The servers and hostess are not friendly or inviting.

    Benihana - Columbus, OHResponded on May 23, 2022

    Dear EmmaleaC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

  37. OT

    OpenTable Diner

    Columbus

    7 reviews

    5.0

    7 reviews

    Dined on May 19, 2022

    overall5food5service5ambience5

    Sway was Amazing

    Benihana - Columbus, OHResponded on May 23, 2022

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

  38. SP

    ScaryPixie449

    1 review

    3.0

    1 review

    Dined on May 18, 2022

    overall3food5service2ambience5

    The food was great and Chef Chul was very entertaining. The rest of the service and staff was terrible.

    Benihana - Columbus, OHResponded on May 20, 2022

    Dear ScaryPixie449 We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

  39. J

    Jaytee

    Columbus

    23 reviews

    vip
    3.0

    23 reviews

    Dined on May 14, 2022

    overall3food3service2ambience3

    Waitress was more concerned with getting our book and salad than providing consistent, timely service. Very slow service for a table of 8. Had to request assistance from outside service to receive necessary items to enhance meal. Ribs were covered in salt. Bar drinks were delivered after being cancelled for an extremely long wait time. Sashimi came out with no soy sauce and waited so long the meat was interrupted.

    Benihana - Columbus, OHResponded on May 16, 2022

    Dear Jaytee We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

  40. OT

    OpenTable Diner

    Columbus

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    Good food, good service, and wonderful chef. Will definitely be back soon.

    Benihana - Columbus, OHResponded on May 16, 2022

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Benihana - Columbus, OH using the Order Online button. Benihana - Columbus, OH also offers delivery in partnership with Postmates and Uber Eats.

Benihana - Columbus, OH is rated 3.7 stars by 2041 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

June 2022
Sun
Mon
Tue
Wed
Thu
Fri
Sat
29
30
31
1
2
3
4
5
6
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7:00 PM


Booked 39 times today

Order delivery or takeout

Delivery

  • Order online
  • Logo image for Postmates
  • Logo image for Uber Eats
Google Map for Benihana - Columbus, OH

8781 Lyra Drive Columbus, OH 43240

Additional information

  • Cross street

    Polaris Parkway

  • Neighborhood

    Polaris

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    Private Lot

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Vegan, Wine

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