Benihana - Columbus, OH

Reseñas de Benihana - Columbus, OH de comensales del restaurante. Basadas en valoraciones recientes.

1. S

   Steven VIP

   Nueva York3 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fantastic experience! Friendly staff that was very attentive from the moment we walked in. A great lunch!
   

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2. K

   Kim

   Columbus2 reseñas

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Exceptional service and really great Chef! Highly recommend Benihana when at Polaris. It won’t disappoint!
   

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3. B

   Brian

   Toledo1 reseña

   1.0

   Comieron en 3 de mayo de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Where do I begin?!! Our habitachi “chef” admitted he takes his time so he doesn’t have to do too many tables per night. We wanted a sushi roll as an app. We were told they only had the 4 rolls listed on the menu. Then she showed up with a to go menu with many more options. We ordered a chili shrimp roll. It was terrible. Basically a California roll with a fried shrimp in Buffalo sauce on it. We were there over 2 hours. The food was terrible. Probably because he was intentionally taking his time. He dropped rice when throwing the bowls in the air, caught it with his bare hands and landed back on grill. The chef said “the ginger sauce is actually decent tonight, it’s usually bad”. It was bad! He was so slow that everything came out so far apart. We were basically done with the meal by the time we got the vegetables…for dessert I guess. This place should be shut down. Pathetic!
   

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4. M

   Molly

   Columbus3 reseñas

   1.0

   Comieron en 1 de mayo de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   Seated in a fair amount of time and then sat for over 30 minutes before we saw a person to take our drink orders. It was all very slow and mismanaged. Chef was decent and did a good job of entertaining. Food was so so.
   

   Benihana - Columbus, OHSe respondió el 3 de mayo de 2025

   Thanks for visiting us, Molly. We're truly sorry to hear about your experience at Benihana - Columbus, OH. We understand that waiting can be frustrating and we apologize for the slow service you encountered. We're glad to hear that you found our chef entertaining and enjoyed the food. We will certainly address this issue with our team to ensure a better experience for our guests in the future. We hope you'll give us another chance to serve you better.
   

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5. A

   Angie

   Columbus1 reseña

   3.0

   Comieron en 1 de mayo de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 2
   4. Ambiente 5

   Our chef was WONDERFUL but our waitress was not quite the same level. We waited quite awhile for drink refills and finally had to ask a manager for them. Then she brought our checks and wanted us cashed out while we were still eating our main course. We have never had such service at this location. Nit a very good experience!
   

   Benihana - Columbus, OHSe respondió el 3 de mayo de 2025

   Hello Angie, Thank you for taking the time to review your experience at Benihana - Columbus, OH. We're thrilled to hear that you enjoyed our chef's culinary skills, but we're sorry to hear that our service didn't meet your expectations. We understand how frustrating it can be to wait for drink refills and receive subpar service from our staff. We appreciate your patience and your feedback will help us improve. We hope to have the opportunity to provide a better dining experience in the future. Best regards, The Management Team
   

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6. S

   Suzanne

   Columbus6 reseñas

   5.0

   Comieron en 29 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Chef was very good & food was delicious. Service was a bit slow & server wasn’t as attentive as expected-several people had to ask for refills, didn’t clear the table as needed. Don’t recall seeing an upcharge of $6 each for fried rice on the menu so this was frustrating.
   

   Benihana - Columbus, OHSe respondió el 1 de mayo de 2025

   Thanks for the review, Suzanne! We're thrilled to hear that you enjoyed our delicious food and chef at Benihana - Columbus, OH. We're sorry to hear that there were some issues with service during your visit. We always strive to provide the best service and it's clear we missed the mark this time. We appreciate your feedback and will work on improving these areas. We hope to see you again soon and provide a better experience!
   

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7. P

   Patti VIP

   Columbus7 reseñas

   3.0

   Comieron en 26 de abril de 2025

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   The Polaris location was extremely short staffed on Saturday evening when we dined. Wait time were long, Check out machines not working and took 3 hours for dinner. Dishes were not removed timely and drinks were slow to get from the bar to the table. Everyone was doing the best they could under these circumstances but you really need more staffing. I won't be back for a long time due to many things like staffing, check out procedures, mixing our order up with another table, etc.
   

   Benihana - Columbus, OHSe respondió el 29 de abril de 2025

   Thanks for visiting us, Patti. We're truly sorry to hear about your recent experience at our Benihana - Columbus, OH location. It's clear that we fell short in providing the level of service we strive for, especially during such a busy period. We understand how frustrating it can be to wait for your order, and we apologize for the inconvenience. We're also sorry to hear about the issues with the check-out procedures and the mix-up with your order. We appreciate your feedback and will definitely take it into consideration as we strive to improve our service. We hope you'll reconsider and give us another chance to serve you better in the future. - The Management Team at Benihana - Columbus, OH
   

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8. S

   Susan VIP

   Columbus3 reseñas

   1.0

   Comieron en 25 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 4

   Huge waste of money! Food was too salty. Barely any shrimp. Service was horrible!
   

   Benihana - Columbus, OHSe respondió el 1 de mayo de 2025

   Thanks for visiting us, Susan. We're truly sorry to hear about your disappointing experience at Benihana - Columbus, OH. We strive to provide our guests with the best food and service, and it's clear we fell short during your visit. We take your feedback about the saltiness of our food and the quality of service seriously, and we will discuss this with our team. We hope you'll give us another chance to impress you in the future.
   

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9. T

   Tamika

   Columbus1 reseña

   5.0

   Comieron en 20 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 3
   4. Ambiente 5

   Husband asked for no butter and had to wait until it was time to go for his food
   

   Benihana - Columbus, OHSe respondió el 26 de abril de 2025

   Thanks for the feedback, Tamika. We're glad to hear that you and your husband enjoyed your dining experience at Benihana - Columbus, OH. We understand that the request for no butter may have caused some inconvenience. We sincerely apologize for the delay and appreciate your patience. Your feedback is valuable to us as we strive to improve our service. We hope to welcome you back soon for a better experience.
   

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10. J

    James

    Condado de Orange1 reseña

    1.0

    Comieron en 19 de abril de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    We had an awful experience. The service was terrible, we sat down at 7:30 and did not have a chef come out to our table until 9:15. We had dirty plates in front of us that we had to get switched out, and to top it all off 2 of us found hair in our food while we were eating. This is a terribly managed restaurant and we are deeply disappointed with our experience. Paying top dollar to go out to dinner for bottom shelf service, don’t come here.
    

    Benihana - Columbus, OHSe respondió el 21 de abril de 2025

    Hi James, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. It's clear that we fell short of our usual standards, especially when it comes to service and cleanliness. We understand how frustrating it can be to not receive the attention you deserve, especially when you've been looking forward to a nice meal. We appreciate your feedback and will use it to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
    

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