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Party Size
For 2
Date
Wed, 4/25
Time
9:00 PM
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Booked 20 times today
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Benihana - Cleveland

3.6
793 reviews
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$30 and under
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Japanese
Top Tags:
  • Good for Birthdays
  • Good for Groups
  • Special Occasion
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. Take the accessible elevator to the bottom level of the office building and step into our dining room. Join us for a lunch or dinner experience like no other. Please keep in mind that we are closed between lunch and dinner hours from 2:30 – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. An 18% service charge is added to all guest checks for parties of eight or more.
Dining Style
Casual Dining
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Cuisines
Japanese, Sushi, Steakhouse
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Hours of operation
Lunch: Monday - Thursday: 11:30 am - 2:30 pm, Friday: 11:30 am - 3:00 pm: Saturday - Sunday: 12:00 pm - 3:00 pm

Dinner: Monday - Thursday: 5:00 pm - 9:00 pm, Friday: 3:00 pm - 10:00 pm, Saturday: 3:00 pm - 10:00 pm, Sunday: 3:00 pm - 9:00 pm
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Phone number
(216) 464-7575
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Payment options
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa
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Dress code
Casual Dress
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Neighborhood
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Cross street
Between Richmond & Green Road
Additional
Beer, Full Bar, Happy Hour, Non-Smoking, Wheelchair Access, Wine

Specials

Mother's Day Menus & Specials

Happy Mother's Day. Don't just give a gift. Give an experience like any other.
For a limited time, when you purchase $50 in
Benihana Gift Cards, you’ll receive a $10 Benihana Promotional Card. Offer available 4/10/18 - 5/13/18 Promotional Cards valid 5/14/18 - 6/17/18.

Sunday, May 13, 2018

What 793 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
4.0
food
3.5
service
3.4
ambience
3.3
value
Noise · Moderate
71% of people would recommend it to a friend
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3.0Dined 3 days ago

Service was poor and very slow. The cooks were overwhelmed and overworked. Overpriced for poor service!

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5.0Dined 5 days ago

Celebrated a birthday with 9 of us, ages 21 months to 68 years. Everyone enjoyed the meal. Carl, our chef, was great and prepared a delicious meal for us. He entertained the little ones with his little gimmicks. Our only complaint was that it was very hot in the restaurant.

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4.0Dined on April 14, 2018

Fun experience for a family birthday dinner! Food was good and it was very entertaining to watch!

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5.0Dined on April 8, 2018

Good food service and atomspher. We really enjoyed our selves. We didn't have to wait long n our table and the lounge area was good with great service as well. We will be back for another date night.. hopefully bring some friends.

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3.0Dined on March 31, 2018

Way to expensive! I spent over 200 hundered for the 4 of us - really!! Food was ok, but ouch!

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5.0Dined on March 28, 2018

Celebrated for my birthday. My friends and I enjoyed ourselves.

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3.0Dined on March 28, 2018

You now have to PAY EXTRA for garlic butter. That's ridiculous!!!!!!!!!!! The garlic butter is the best thing about Benihana. I'm not going back until my sster's birthday and she has her $30 off certificate to use. Until then, I'm going to Wasabi. I was told they give rice AND pasta with your meal.

Also, the happy hour prices are insane! Their happy hour price should be the regular ptcie of the items.

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5.0Dined on March 21, 2018

As always, the food was great and so was the service. One of my favorite places to dine.

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5.0Dined on March 18, 2018

This was my first time at Benihana and it was very enjoyable. We will definitely be back. The atmosphere, the staff, and the food was amazing!

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2.0Dined on March 17, 2018

50 cents for garlic butter? Really?

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5.0Dined on March 16, 2018

Great place. Very friendly staff. We feel however the bar should have 2 people attending it. They only have one guy poor thing busts his butt.

Great food & chefs are awesome

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5.0Dined on March 13, 2018

Great service

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4.0Dined on March 12, 2018

The food is always amazing and entertaining to watch right in front of you. Unfortunately, it took over an hour for our chef to begin cooking on a Monday night. The food is prepared in different stages so your rice is usually cold before your steak is finished cooking. Our waitress was wonderful! IMO this is one of the more expensive habatchi restaurants in the area.

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3.0Dined on March 12, 2018

My friends and I arrived for our 630 reservation. We were told we had to wait to be seated. We were not seated until 750. Initially the waitress was attentive and we got our drinks, soup and salad quickly but then had to wait over 45 minutes for our cook to start making our food. We were disappointed with how long it took especially since it was a Monday night. It was not the chefs fault as it appears they were understaffed but I couldn’t imagine the wait we would have had if it was a Friday or Saturday. The manager did offer at 20% discount which was great,however, the bill had a significantly lower discount. (7%). I love going for the atmosphere and food but to have to wait that long is unacceptable.

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1.0Dined on March 11, 2018

1. Overwhelming smell of bleach in lobby- should have been a red flag for me
2. 1:00 pm reservation we waited over 45 minutes for any food
3. Underwhelming chef
4. Server rushed the table
5. Reservation stated we had a birthday - no acknowledgment for my granddaughter
6 . The restaurant itself is very shabby and worn out
7. Stretch to say food is mediocre at best and very salty
7. Had not been there in years and now I remember why - will never return - probably one of the worst restaurants in Cleveland .

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2.0Dined on March 11, 2018

The food quality, as always is superior to other chains. We waited over an hour before a chef was available and he was awful. He messed up/delayed orders and my husbands entree came after the rest of his food was cold, took shortcuts, over cooked items, and then tried to charge me for a pat of garlic butter! between the wait time and the cooking experience it was not good. So it all depends on your chef, how the experience is and the overall cooking and presentation of the food

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1.0Dined on March 11, 2018

I used to love this restaurant! I have been coming to Benihana since it was the samurai over 15 years ago. I had not been to Benihana for 3 years and upon my return I found it to be awful and nothing like I remembered. The service was extremely bad the waiting area was extremely crowded I had to wait 30 minutes after my reservation time and there was absolutely no service at the bar. I will not be returning to Benihana again and that makes me very sad.

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1.0Dined on March 10, 2018

Slow service.

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5.0Dined on March 10, 2018

Your chef makes or breaks your experience, with the hibachi style preparation at the table. Charlie proved to be a fabulous chef, from how he prepared his meal to his humor to his rolling with the punches when our server accidentally didn't translate all his notes into the number of us ordering extra fried rice--Charlie knew we were doing that for leftovers, so at the end of the meal he finished the bowl and a half missing rather than having the behind-the-scenes kitchen cooks doing it.

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1.0Dined on March 10, 2018

Took 30 mins to be sat even though we had a reservation. We’re not greeted for an additional 30 minutes. Didn’t get our food until 2 hours later. Service was incredibly slow and poor. Didn’t get my tea OR dipping sauce until almost done with food and had to ask twice. On top of EVERYTHING, the server lost my credit card and couldn’t find it for 30 mins and it ended up being on another table with other customers. She refused to take fault for it and took $10 off bill which honestly covered the cost of making the rice “chicken rice” which I never asked for to begin with. We got to restaurant at 830 and didn’t leave until 11pm and that was with asking for boxes and checks and trying to speed things up. And server charged everyone for chicken fried rice when no one asked for that and when we asked her she didn’t do anything about it. Every person at table was frustrated and confused. I am a former server and have a lot of patience but this was one of the worst dining experiences I have ever had.

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5.0Dined on March 9, 2018

We were seated promptly after we arrived, the server was on top of everything and we had our favorite chef, Charlie. My husband had a wonderful Birthday!

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4.0Dined on March 9, 2018

My chef Elijah was excellent and entertaining as always, unfortunately he was drowned out by a gentleman that was seated at our table who talked non stop all though dinner even with food in his mouth. A definite mood kill for our birthday celebration.

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1.0Dined on March 4, 2018

Horrible....had reservations at 8pm seated at 845 no cook at 910. We left....

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3.0Dined on March 4, 2018

Our waiter took over 30 minutes to bring us drinks, the table sat 25 minutes after ours got their soup before us, the salads weren't served until after the vegetables were cooked, and another guest was told "No" when he asked for a plate.

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2.0Dined on March 4, 2018

As hibachi fans, we were excited to try Benihana as it has a reputation and many years in the biz. Arriving at 6:45 PM for our 7 PM Open Table reservation, the place was packed. We were greeted and checked in. At 7:15, I overheard them discussing the next table to be seated (which included a group of 4 that had arrived 5 minutes after we did). I approached the podium to ask if they had any idea when our table would be ready, and they had no record of our reservation. I reminded them that when I'd given my name on arrival, she had responded with "for 2, right?" indicating that we were on the books. I got a lukewarm apology and a promise to seat us next. At 7:18 I received an e-mail from Open Table that Benihana said we were a no-show. (I immediately responded that we were still there waiting, and Open Table handled it professionally and well - thanks guys!) Then Benihana seated the group that had arrived AFTER us, and we sat for another 10 minutes. We were seated at 7:30, finally, for our 7 PM reservation. The service was quite slow; the wait between salad and the chef's arrival was another half hour or so. When our chef arrived, he was polite but unenthusiastic. I asked him how long he'd been doing this, and he responded "about a year." He didn't have the skills, tricks, and entertainment factor we've come to expect of a good hibachi experience, and he really struggled in the prep such that dinner took much longer than anticipated. He kept honing his knife but it still wasn't sharp enough, taking him a super long time to cut up just about everything. (I didn't bother to mention to him that if it's not sharp to begin with, honing won't help much... tried to keep it respectful.) Dessert was finally offered a few minutes after 9. We declined, ready to go home and relax after a disappointing experience. We will not be returning to Benihana.

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5.0Dined on March 3, 2018

Excellent service and food!! We came for a birthday with a group of 9. Food was delicious!

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5.0Dined on March 3, 2018

Great food and service!

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5.0Dined on February 27, 2018

Benihana is a great place for excellent food. Cooks are funny and skilled in their cooling craft.
Service is usually very good but can be slower during very busy times. Overall a great dining experience.

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5.0Dined on February 25, 2018

We went to celebrate my husband's raise and bonus. The people we sat with were really fun and the chef was fantastic! The quality of the ingredients Benihana uses is much better than the other cheaper, knock-off Japanese restaurants. Everything was delicious and we are going again for his birthday.

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4.0Dined on February 25, 2018

Our waitress was not the greatest, but the chef was incredible and the food was tasty.

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1.0Dined on February 23, 2018

Horrible experience. For starters, our waitress was extremely slow (I've worked in the service industry so I understand the pressure during busy hours. We were 1 of 2 tables). Majority of my table ordered soup and salad. We received our soup but salad wasn't served until our hibachi was plated (1 hour later!). I ordered Sushi. As soon as my roll arrived, I asked for sauces which should have come upon arrival of the sushi but with patience, I waited for about 15 minutes before I walked over to the sushi bar to grab it myself. But those are small things to a giant. The worst part was seeing a LIVE ant crawling on our plate. We were given new plates but the manager didn't seem to be concerned at all about the issue. To top it off, when we went to approach him about our experience, he was doing everything in his power to avoid us so that he wouldn't have to deal with our issues. I often eat here but after the horrible experience I had recently, I will not be giving them anymore of my business. That sucks bc I actually really love the FOOD from there. Not so sure about the service. (By the way, I do have video footage of the live ant crawling on my plate in case anyone is curious).

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5.0Dined on February 20, 2018

It was a little slow getting a chef to our table, but everyone was super nice and the food was great. My kids had a wonderful time.

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3.0Dined on February 19, 2018

Very disappointed in the food and cook. The cook was boring and food mediocre. They knew it was my birthday, no singing happy birthday, no picture. Me and my grandchildren we disappointed.

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5.0Dined on February 18, 2018

Ron was our chef and he was one of the sweetest, funniest people and did his job amazingly well.

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5.0Dined on February 18, 2018

Went for my 10 year olds birthday it was 7 of us and we all had a good time. Everyone was full and enjoyed the experience! Chef was very attentive and creative.

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1.0Dined on February 18, 2018

Literally the WORST dining experience we have ever had. I do not even know where to begin. The family sitting next to us when we sat down at our table had been waiting an hour and still did not have drinks. They walked out. We then sat for 50 minutes (with a hungry 4 year old). Ordered a sushi roll, came out with Avocado that was LITERALLY black, totally spoiled, absolutely gross. Even the server was appalled that they would send something out in this condition.

I could go on and on, the most concerning thing is how disgusting and dirty the restaurant was, and this is based on what I could see openly. Cannot imagine how horrible the conditions are behind the scenes. The entire restaurant waiting area was filled with furious people waiting. To make it even worse, everything is grossly overpriced. We dine out a LOT, this was the WORST EXPERIENCE WE HAVE EVER HAD WITHOUT QUESTION. I could go on and on. It takes a lot for me to actually leave an extensive review like this.

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2.0Dined on February 16, 2018

I have been to other locations and usually love the good. Sadly this location was not up to par mostly based on food and value. If the food was better I wouldn't have minded paying the expensive prices, however, the food was subpar.

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1.0Dined on February 15, 2018

We had a reservation at 6:00pm and we were seated shortly after we arrive. Things when downhill from that point. The sushi we ordered took 25 minutes to arrive and our table waited at least 30 minutes after we finished our salads for the chef to arrive. Horrible timing and gaps in service.

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3.0Dined on February 14, 2018

The stairs suck. The service sucked. Not alot of food for the price. They charge you extra for fried rice. Couldnt get our drinks refilled. Wanted veggies all together not one at a time... could do tons better gonna try one more time but not holding my breath

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2.0Dined on February 14, 2018

I have been coming to Benihana for a very long time and some of the policy’s they have changed I do not like. For example getting charged for xtra garlic butter is unessary and having to wait for the server to bring it when the cook has a pan full of it is ridicules my shrimp was over cooked due to waiting for the server to bring me what the cook already had. I have never been to any restaurants that charge for butter.

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