It was a little slow getting a chef to our table, but everyone was super nice and the food was great. My kids had a wonderful time.
Very disappointed in the food and cook. The cook was boring and food mediocre. They knew it was my birthday, no singing happy birthday, no picture. Me and my grandchildren we disappointed.
Ron was our chef and he was one of the sweetest, funniest people and did his job amazingly well.
Went for my 10 year olds birthday it was 7 of us and we all had a good time. Everyone was full and enjoyed the experience! Chef was very attentive and creative.
Literally the WORST dining experience we have ever had. I do not even know where to begin. The family sitting next to us when we sat down at our table had been waiting an hour and still did not have drinks. They walked out. We then sat for 50 minutes (with a hungry 4 year old). Ordered a sushi roll, came out with Avocado that was LITERALLY black, totally spoiled, absolutely gross. Even the server was appalled that they would send something out in this condition.
I could go on and on, the most concerning thing is how disgusting and dirty the restaurant was, and this is based on what I could see openly. Cannot imagine how horrible the conditions are behind the scenes. The entire restaurant waiting area was filled with furious people waiting. To make it even worse, everything is grossly overpriced. We dine out a LOT, this was the WORST EXPERIENCE WE HAVE EVER HAD WITHOUT QUESTION. I could go on and on. It takes a lot for me to actually leave an extensive review like this.
I have been to other locations and usually love the good. Sadly this location was not up to par mostly based on food and value. If the food was better I wouldn't have minded paying the expensive prices, however, the food was subpar.
We had a reservation at 6:00pm and we were seated shortly after we arrive. Things when downhill from that point. The sushi we ordered took 25 minutes to arrive and our table waited at least 30 minutes after we finished our salads for the chef to arrive. Horrible timing and gaps in service.
The stairs suck. The service sucked. Not alot of food for the price. They charge you extra for fried rice. Couldnt get our drinks refilled. Wanted veggies all together not one at a time... could do tons better gonna try one more time but not holding my breath
I have been coming to Benihana for a very long time and some of the policy’s they have changed I do not like. For example getting charged for xtra garlic butter is unessary and having to wait for the server to bring it when the cook has a pan full of it is ridicules my shrimp was over cooked due to waiting for the server to bring me what the cook already had. I have never been to any restaurants that charge for butter.
Server was all over the place my fiance had to wait 45mins for steam rice everyone else including me had rice and full entree.. Food was delicious chef was amazing
There were 3 of us and we were seated with five other people who were larger people so I was a little cramped due to sitting on the corner. I was asked to Scooch down but there was no place to move down to. It was a little uncomfortable but we made the best of an uncomfortable situation. Ron was our chef and he did a remarkable job. The party we were seated with had quite an unusual order for him. Their orders were so confusing that Ron and our party were Confused as well.
As always our experience was outstanding. We look forward every year to our birthday celebration and this year was just as great.
Food was best i have had at benihana for years. Because of new chef named Tot. Really cooked the food well and was very entertaining.
My overall experience was great. Only disappointment was that I made a reservation for my birthday a week ahead and never received a certificate for my free meal. Other than that, the food was devine and service was excellent.
Our Chef made the meal. He was very personable as well as very entertaining. His name is Tot in case you can request him.
The cook and waitress was very nice and playful. The restaurant was clean and quite. I’ve been to Benihana several times before and the later you go the more crowed and noise it will be. So we set the lid reservation for 2pm. Great visit at the Cleveland location!!
We had a reservation for 6:00, got seated at 6:40, waited until 8:30 for our main course ! Only 3 chefs working ( all obviously over worked), horible waitress who never brought anything we asked her for and ignored our table ,could not be found
Horrible service horrible experience!!! For my first time ever I will never return!!!
We had a 7 pm reservation for 5 people to celebrate a couple birthdays. When nobody updated us on the status of our seating after 40 minutes we walked out and will not return in the future. They were clearly understaffed.