Nearby points of interest

  1. Distance: 0.25mi
  2. Distance: 1.45mi
  3. Distance: 2.09mi
  4. Distance: 2.40mi

Nearby points of interest

  1. Distance: 0.25mi
  2. Distance: 1.45mi
  3. Distance: 2.09mi
  4. Distance: 2.40mi

About Benihana - Cleveland

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. Take the accessible elevator to the bottom level of the office building and step into our dining room. Join us for a lunch or dinner experience like no other. Please keep in mind that we are closed between lunch and dinner hours from 2:30 – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. An 18% service charge is added to all guest checks for parties of eight or more.

23611 Chagrin Blvd
Cleveland, OH 44122
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Dining Style:
Casual Dining

Cuisines:
Japanese, Sushi, Steakhouse

Hours of Operation:
Lunch: Monday - Thursday: 11:30 am - 2:30 pm, Friday: 11:30 am - 3:00 pm: Saturday - Sunday: 12:00 pm - 3:00 pm

Dinner: Monday - Thursday: 5:00 pm - 10:00 pm, Friday: 3:00 pm - 11:00 pm, Saturday: 3:00 pm - 11:00 pm, Sunday: 3:00 pm - 10:00 pm

Cross Street:
Between Richmond & Green Road

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

Phone Number:
(216) 464-7575

Website:
http://www.benihana.com/locations/cleveland-oh-cl

Additional:
Beer, Full Bar, Happy Hour, Non-Smoking, Wheelchair Access, Wine

Benihana - Cleveland Ratings and Reviews

5
4
3
2
1

3.6

Overall Rating

based on recent ratings
food

3.9

service

3.2

ambience

3.4

value

3.1

Noise

Moderate

63% would recommend it to a friend

Special Occasion (21)
Good for Groups (17)
Good for Birthdays (14)
See All
Casual (12)
Good for a Date (12)
Fun (12)
Great for Lunch (10)
Good for Anniversaries (9)
Worth the Drive (7)
Kid-friendly (5)
Creative Cuisine (5)
Romantic (5)
Bar Seating (5)
Happy Hour (3)
Sunday Lunch (3)
Great for Brunch (2)
Comfort Food (2)
Disabled Access (2)
Fit for Foodies (2)
Handcrafted Cocktails (2)
Hot Spot (2)
Late-night Find (2)
People Watching (2)
Tasting Menu (2)
Good Vegetarian Options (2)
Quiet Conversation (1)
Afternoon Tea (1)
Cozy (1)
Gluten Free Options (1)
Healthy (1)
Great for Outdoor Dining (1)
Authentic (1)
Scenic View (1)
Seasonal (1)
Spicy (1)
Tapas (1)
Vegan (1)
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745 reviews
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vip
 (Cleveland)·Dined 4 days ago

Birthday certificate!

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food4
ambience3
service4
value4

 
·Dined 4 days ago

The cook and waitress was very nice and playful. The restaurant was clean and quite. I’ve been to Benihana several times before and the later you go the more crowed and noise it will be. So we set the lid reservation for 2pm. Great visit at the Cleveland location!!

Tags: Casual, Fun, Comfort Food, Great for Lunch, Special Occasion
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food5
ambience5
service5
value5

 
 (Cleveland)·Dined 5 days ago

We had a reservation for 6:00, got seated at 6:40, waited until 8:30 for our main course ! Only 3 chefs working ( all obviously over worked), horible waitress who never brought anything we asked her for and ignored our table ,could not be found

Tags: Sunday Lunch
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food5
ambience5
service1
value1

 
·Dined 6 days ago

Horrible service horrible experience!!! For my first time ever I will never return!!!

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food3
ambience1
service1
value1

 
·Dined 6 days ago

We had a 7 pm reservation for 5 people to celebrate a couple birthdays. When nobody updated us on the status of our seating after 40 minutes we walked out and will not return in the future. They were clearly understaffed.

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food1
ambience1
service1
value1

 
·Dined on January 7, 2018

I've had great experiences with this restaurant in the past but this time was the worst customer service I've ever received. We were not greeted at the door, a family that walked in long after us was seated before us. Even though we reserved for that specific time and was later seated at that same table. In addition, one of the employees were rude including the manager when we informed him of a situation that occured. The food was great like always, our server and chef was very nice. However, I will not be returning because I refuse to spend my money somewhere I am disrespected.

Tags: Great for Lunch
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food5
ambience1
service1
value1

 
 (New York Area)·Dined on January 1, 2018

My husband I had our first date here over 12 years ago. It was fun, delicious and overall our favorite place for hibachi. Unfortunately it has changed so much. When we arrived there was no one at the desk. After check in the hostess went back into a room with a bunch of employees and didn't pay any attention to the front. After we were given our salad it was an hour before the hibachi chef arrived. He was nice-but he put about a 5-6 tablespoons on every single dish he made...not the fried rice which is made in a large quantity...and forgot all seasonings on my chicken. The chef used his spatula to pick up raw chicken then tried to serve us our noodle appetizer and I told him NO. I asked him to please use something that has not touched raw chicken and shellfish. This is dangerous for children. He argued with me and told me he wiped it. Wiping it with water is not washing it properly especially the way he did it. I have been coming to this restaurant for years and am so very sad to see it go downhill. We came New Year's Day evening and expected an awesome experience.

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food1
ambience1
service1
value1

 
·Dined on December 31, 2017

The food was good. The restaurant was very outdated though.

Tags: Good for Groups
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food4
ambience3
service4
value4

 
·Dined on December 31, 2017

Food, server, cook were all good.

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food5
ambience3
service4
value4

 
 (Cleveland)·Dined on December 30, 2017

Basic hibachi but way to expensive. Would not venture there again.

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food3
ambience2
service4
value1

 
·Dined on December 30, 2017

I found glass in the bottom of my daughter rice bowl.

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food2
ambience1
service1
value1

 
·Dined on December 29, 2017

HI, I went to benihana for a birthday celebration. The service was not good at all. Twice I had to leave my seating to find out when my chef and/or waitress were going to come to or come back to our station. my reservation was for 8:30, I don't think we got our chef until 9:30 or later. chef was very entertaining and the food was good. I would say the service was really not good at all. I will come back to benihana again, but if the service is the same, then i would hesitate to come back again.

Tags: Good for Birthdays
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food4
ambience3
service2
value3

 
 (Cleveland)·Dined on December 28, 2017

Restaurant was clean, seated quickly, wait-staff was helpful and aware of the needs of her guests. Habashi chef was friendly, and put on a good show in cooking the meals for the 6 people at our table. Everyone got the fried rice, we also asked and got our steamed rice and hot green tea. The habashi steak had a chunck of fat on the end, that the chef trimmed away. Birthday folks were treated to an ice cream for dessert - lots of 'doggie' bags. And everyone took a double yum-yum sauce.

Tags: Good for Anniversaries
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food4
ambience4
service5
value3

 
·Dined on December 28, 2017

Server was inexperienced and sub par but the chef was good. Wait wasn’t too bad. The food was as expected.

Tags: Special Occasion, Worth the Drive, Great for Lunch, Casual, Kid-friendly, Good for a Date
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food4
ambience4
service1
value4

 
 (Cleveland)·Dined on December 28, 2017

To start, I had reservations for 7pm. We arrived at 6:45 and were seated at 7:15. (the restaurant was not full). We were told that the heat was out and they'd been working on it all day. Everyone who was already seated had their coats on. We sat 40 minutes before our server came. When we inquired, within that time, we were told that she was coming. We finally received our drinks at the same time our cook came. Although the flavor of our food was great, the cook was slow. Everything was ice cold by the time the last section was cooked. The manager suggested that we eat our rice and vegetables as they came so that we didnt have the problem of our food being cold. Excuse me?? Ultimately, our meal was discounted and management apologized but after rethinking the entire night...our meal should have been completely free. The restaurant floor was dirtied with food and debris. They had an excuse for everything but no resolution. It is my opinion that Benihana's time is up. There are other restaurants with better service and food who go over and beyond to please their customers.

Tags: Special Occasion
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food3
ambience1
service1
value2

vip
 (Cleveland)·Dined on December 27, 2017

There was not enough staff and chef. We waited for close to 30 min. to get seated even with a reservation. The waitress was so slow and inexperienced, the chef had to do a good part of her job.

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food4
ambience3
service1
value3

 
·Dined on December 27, 2017

The restaurant was freezing cold. Our server told us that someone broke the heater. The food brought out was cold and when brought to the servers attention she told us that she could put it in the microwave. The server brought out chicken fried rice and we told her that we didn’t order it she told us that it was the vegetable fried rice we requested and then proceeded to argue with us when she brought the check out with chicken fried rice on it. It had to be the worse experience I’ve ever had at any restaurant. It was definitely the last the the time I’ll ever visit Benihana.

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food1
ambience1
service1
value1

 
 (Cleveland)·Dined on December 27, 2017

Very slow. Despite reservation and empty restaurant it took 15mins to be seated. Then another 15mins before we saw a server. Once we finally ordered and chef/food arrived then things went better. But it was a 2.5hr ordeal with a lot of waiting . Food was good, chef was entertaining. Overheard several adjacent tables asking about the long wait, so it seems we had a typical experience.

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food4
ambience3
service1
value2

vip
 (Cleveland)·Dined on December 27, 2017

Awful experience. Nothing was prepped, our chef game out with a half completed cart. He had to keep asking Kitchen for additional meal items. After sitting at the hibachi grill table for 1 hour, the grill hadn’t even been started for our dinner. Ended up taking 2 hours of sitting at the table before all meal items were completed. Also, didn’t get served the dessert that came with my meal. At that point, it was almost 11pm and i was too frustrated to even worry about it. Will not be back nor recommend to anyone.

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food2
ambience2
service1
value1

 
 (Cleveland)·Dined on December 26, 2017

It was xmas...I have nothing rude to say. It was crazy there...even though a few things went wrong, I would come back. I just thank them for working on Christmas..and being away from their families.

Tags: Seasonal
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food3
ambience4
service2
value2

 
 (Cleveland)·Dined on December 25, 2017

table was ready, service was mediocre, the cook was unexperienced, it was no anticipated show of cooking, that's why I booked it in a first place. My meat was very fatty, and not tasty.Likely will not come again.

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food3
ambience3
service2
value2

 
·Dined on December 25, 2017

Over the years the service has declined but I usually go once or twice a year because of nostalgia...its okay if you do not expect too much...but for the money, it is not a great experience...its more on par with generic hibachi restaurants than Wasabi, sadly...

Tags: Good for Groups
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food3
ambience3
service3
value3

 
 (Columbus)·Dined on December 25, 2017

Server was not good and pretty much absent for the entire visit. Which would have been okay except for the fact that she kept forgetting to bring us things that we ordered or requested. Chef was nice, but maybe a bit inexperienced so it wasn't the "show" you expect. Food was good.

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food4
ambience3
service2

 
 (Cleveland)·Dined on December 25, 2017

We enjoyed our Christmas dinner at Benihana and have always loved their food!

Tags: Good for Anniversaries, Good Vegetarian Options, Romantic, Great for Lunch
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food5
ambience4
service5
value5

 
 (Cleveland)·Dined on December 25, 2017

After a decade of going, we have finally decided to quit after the last few years it has done way downhill

1 person found this review helpful.
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food2
ambience3
service2
value1

 
·Dined on December 24, 2017

Chef was great . Server was ok- didn’t come to refill drinks much .

Tags: Casual
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food4
ambience4
service3
value4

vip
 (Cleveland)·Dined on December 22, 2017

The staff were very unprofessional and kept yelling at each other. At one point, one chef put the middle finger up to another. The people at our table asked for extra of everything, but the chef/waitress didn’t bring anything extra. At one point we weren’t going to get zucchini because someone asked for extra. When we asked if we were going to get any, the chef asked for more to be brought out. I don’t think he would have unless we asked. My husband got fried rice but most of it was giving to the other group when they asked for more. Chef forgot to give my brother chicken for his Benihana trio (guest at the other end of the table asked for extra). He then asked for more to be brought out. He then cooked the raw chicken next to the steaks being cooked to medium rare. The steaks finished before the chicken. The chef then yelled at me when I pushed it to the side of my plate and harassing me if I wanted it cooked more. The place was dirty. Overall a sad birthday celebration where we had to ask for the food we paid for.

1 person found this review helpful.
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food3
ambience1
service2
value1

 
 (Cincinnati)·Dined on December 19, 2017

Tasha was a great server, and Shana was a master chef!! Wow! That, coupled with meeting Roni and James made for a great birthday meal!!

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food5
ambience5
service5

 
·Dined on December 16, 2017

Always fun to go here and the food is always perfect!

Tags: Fun, Great for Brunch
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food5
ambience5
service5
value5

 
·Dined on December 15, 2017

Tot was our cook he was great! Went for lunch we had a good time as usual.😉

Tags: Fun, Good for a Date, Casual, Special Occasion, Tapas, Good for Anniversaries, Great for Lunch, Fit for Foodies, Good for Groups
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food5
ambience4
service5
value4

 
 (Cleveland)·Dined on December 12, 2017

We came for a birthday celebration. We used to love coming here but it has gone so downhill. Service is slow and the timing was awful. Chefs aren’t fun. Steak was thin and tough. No seasoning on veggies. Plus the birthday used to include a “celebration “ with a picture. Now it’s a candle stuck into ice cream. The place used to be packed. It’s empty now and I can see why. Disappointing and expensive.

Tags: Casual
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food2
ambience1
service1
value2

 
 (Cincinnati)·Dined on December 9, 2017

Our server Tasha was great. But the overall experience was awful.
They no longer cook with garlic butter. Which is ridiculous because it’s what they are known for. Now you have to buy it as a side and put it on yourself.
Rice was crunchy. They replaced it and it was mooshy with no flavor. Was even a different color.
Corn was burnt.
Steak was put on my plate along with all the fat. Gross. And mushrooms mixed in which I don’t eat and wasn’t asked first if I wanted.
Just not a good visit at all. It seems like I haven’t had a good Benihana experience in years. And for the price it should be excellent every time. We won’t go back

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food1
ambience3
service3
value1

 
·Dined on December 9, 2017

Food tasted delicious. The chef interacted well with our table. However the waitress was not attentive to the needs of our table, seemed as if she had an attitude. I only received half of an order of shrimp, when I told the waitress she asked me “are you sure you didn’t eat it?”!!!!!! She then proceeds to get the manager who said he would have a chef prepare it in the back and bring it to me. When the shrimp arrived at my table it was not the colossal shrimp I ordered but instead the small shrimp that comes with the meal as an app.

Tags: Kid-friendly, Worth the Drive, Good for Birthdays, Special Occasion
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food4
ambience4
service2
value4

 
·Dined on December 7, 2017

Ths is my 4th time coming. First time i came wirh a friend I was impressed..the second time with my parents it was pricey but fine for the occasion. 3rd time with friends the food was horrible cold and uncooked. This last time it took the cook over 1.5 hours to prepare our food and he was boarderline rude. I wont be back!

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food3
ambience5
service1
value3

 
·Dined on December 2, 2017

Our reservation was at 4pm, the waitress didn't appear to be very knowledgeable. We weren't served our meal until 5:45pm. The portions were extremely small for the price.

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food3
ambience1
service1
value1

 
·Dined on December 2, 2017

Normally we enjoy our visit but the past couple of visits have been not as good. The food is great but the service is not so good. This visit we didn't get our appetizer at all and my daughter had to wait until all the other food was done to get her steamed rice. The visit before this past one we got our sushi when we were wait g our main dinner. I think the service could improve. Hopefully next time things will be better.

Tags: Casual
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food4
ambience4
service1
value2

 
·Dined on November 30, 2017

Everything was excellent except when it came down to asking for a side of fried rice. I know it was a big party, but I had to ask 3x! Waiter was very patient though and kind, so I appreciated that. The other issue was when I asked for separate checks. I used my Birthday Coupon and thought I could only use it for getting $30 of additional food once the entree was ordered. I ended up getting one check (for the three people in my party). I really did not like that experience. I think it should be determined upfront how the checks will be split. Our waiter did not ask upfront if the checks would be split. He just assumed it would be all under one check this I what caused the problem.

The food was excellent and we loved the chef. We would still return and recommend to others.

Tags: Fit for Foodies, Good for Anniversaries, Casual, Special Occasion
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food5
ambience5
service2
value4

 
·Dined on November 30, 2017

The staff was great! They made me feel special. They reassured me that everything would work out and it did. Because of the staff there's my birthday was one to remember. I had the best birthday ever. For that I say thank you.

Tags: Tasting Menu, Fun, Vegan, Special Occasion, Healthy, Good for a Date, Good for Birthdays, Good for Groups, Disabled Access, Great for Lunch
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food5
ambience5
service5
value5

 
·Dined on November 28, 2017

The chef was extremely rude no matter how much I told him to make my food a certain way he had an excuse and would not do as I asked I asked for garlic butter he said I use more garlic butter than any chef here or I already put extra on it I don’t appreciate how he made me eat my food the way he liked it I will not be back

1 person found this review helpful.
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food1
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service1
value1

 
·Dined on November 26, 2017

The restaurant was 2 chefs down for the night yet they continued to take reservations and seat people. Expectations on wait time for meal were not set. 3 hours from when seated until when we left. Got 50% off bill, but not enough to justify horrible inconvenience

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food5
ambience5
service1
value3

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