Nearby points of interest

  1. Distance: 0.25mi
  2. Distance: 1.45mi
  3. Distance: 2.09mi
  4. Distance: 2.40mi

Nearby points of interest

  1. Distance: 0.25mi
  2. Distance: 1.45mi
  3. Distance: 2.09mi
  4. Distance: 2.40mi

About Benihana - Cleveland

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. Take the accessible elevator to the bottom level of the office building and step into our dining room. Join us for a lunch or dinner experience like no other. Please keep in mind that we are closed between lunch and dinner hours from 2:30 – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. An 18% service charge is added to all guest checks for parties of eight or more.

23611 Chagrin Blvd
Cleveland, OH 44122
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Dining Style:
Casual Dining

Cuisines:
Japanese, Sushi, Steakhouse

Hours of Operation:
Lunch: Monday - Thursday: 11:30 am - 2:30 pm, Friday: 11:30 am - 3:00 pm: Saturday - Sunday: 12:00 pm - 3:00 pm

Dinner: Monday - Thursday: 5:00 pm - 10:00 pm, Friday: 3:00 pm - 11:00 pm, Saturday: 3:00 pm - 11:00 pm, Sunday: 3:00 pm - 10:00 pm

Cross Street:
Between Richmond & Green Road

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

Phone Number:
(216) 464-7575

Website:
http://www.benihana.com/locations/cleveland-oh-cl

Additional:
Beer, Full Bar, Happy Hour, Non-Smoking, Wheelchair Access, Wine

Specials

Christmas Eve Special Menus & Offers

Sunday, December 24, 2017

Christmas Day Special Menus & Offers

Monday, December 25, 2017

New Year's Eve Special Menus & Offers

Sunday, December 31, 2017

Specials

Christmas Eve Special Menus & Offers

Sunday, December 24, 2017

Details

MAKE THIS HOLIDAY SEASON SIZZLE.
The more you give, the more you get.
For a limited time, RECEIVE A $10 PROMOTIONAL CARD WHEN YOU PURCHASE $50 IN GIFT CARDS. Offer available 11/14/17 – 12/31/17. Promotional Cards valid 1/2/18 – 3/31/18.

Christmas Day Special Menus & Offers

Monday, December 25, 2017

Details

MAKE THIS HOLIDAY SEASON SIZZLE.
The more you give, the more you get.
For a limited time, RECEIVE A $10 PROMOTIONAL CARD WHEN YOU PURCHASE $50 IN GIFT CARDS. Offer available 11/14/17 – 12/31/17. Promotional Cards valid 1/2/18 – 3/31/18.

New Year's Eve Special Menus & Offers

Sunday, December 31, 2017

Details

MAKE THIS HOLIDAY SEASON SIZZLE.
The more you give, the more you get.
For a limited time, RECEIVE A $10 PROMOTIONAL CARD WHEN YOU PURCHASE $50 IN GIFT CARDS. Offer available 11/14/17 – 12/31/17. Promotional Cards valid 1/2/18 – 3/31/18.

Benihana - Cleveland Ratings and Reviews

5
4
3
2
1

3.7

Overall Rating

based on recent ratings
food

3.9

service

3.5

ambience

3.7

value

3.3

Noise

Moderate

70% would recommend it to a friend

Special Occasion (23)
Good for Groups (20)
Good for Birthdays (18)
See All
Good for a Date (14)
Fun (12)
Casual (11)
Good for Anniversaries (9)
Creative Cuisine (7)
Great for Lunch (7)
Kid-friendly (7)
Worth the Drive (7)
Bar Seating (6)
Romantic (5)
Tasting Menu (4)
Disabled Access (3)
Happy Hour (3)
Afternoon Tea (2)
Authentic (2)
Fit for Foodies (2)
Handcrafted Cocktails (2)
Hot Spot (2)
Late-night Find (2)
People Watching (2)
Sunday Lunch (2)
Good Vegetarian Options (2)
Healthy (1)
Great for Brunch (1)
Comfort Food (1)
Cozy (1)
Gluten Free Options (1)
Business Meals (1)
Great for Outdoor Dining (1)
Quiet Conversation (1)
Scenic View (1)
Spicy (1)
Vegan (1)
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715 reviews
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 (Cleveland)·Dined 6 days ago

We came for a birthday celebration. We used to love coming here but it has gone so downhill. Service is slow and the timing was awful. Chefs aren’t fun. Steak was thin and tough. No seasoning on veggies. Plus the birthday used to include a “celebration “ with a picture. Now it’s a candle stuck into ice cream. The place used to be packed. It’s empty now and I can see why. Disappointing and expensive.

Tags: Casual
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food2
ambience1
service1
value2

 
 (Cincinnati)·Dined on December 9, 2017

Our server Tasha was great. But the overall experience was awful.
They no longer cook with garlic butter. Which is ridiculous because it’s what they are known for. Now you have to buy it as a side and put it on yourself.
Rice was crunchy. They replaced it and it was mooshy with no flavor. Was even a different color.
Corn was burnt.
Steak was put on my plate along with all the fat. Gross. And mushrooms mixed in which I don’t eat and wasn’t asked first if I wanted.
Just not a good visit at all. It seems like I haven’t had a good Benihana experience in years. And for the price it should be excellent every time. We won’t go back

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food1
ambience3
service3
value1

 
·Dined on December 9, 2017

Food tasted delicious. The chef interacted well with our table. However the waitress was not attentive to the needs of our table, seemed as if she had an attitude. I only received half of an order of shrimp, when I told the waitress she asked me “are you sure you didn’t eat it?”!!!!!! She then proceeds to get the manager who said he would have a chef prepare it in the back and bring it to me. When the shrimp arrived at my table it was not the colossal shrimp I ordered but instead the small shrimp that comes with the meal as an app.

Tags: Kid-friendly, Worth the Drive, Good for Birthdays, Special Occasion
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food4
ambience4
service2
value4

 
·Dined on December 7, 2017

Ths is my 4th time coming. First time i came wirh a friend I was impressed..the second time with my parents it was pricey but fine for the occasion. 3rd time with friends the food was horrible cold and uncooked. This last time it took the cook over 1.5 hours to prepare our food and he was boarderline rude. I wont be back!

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food3
ambience5
service1
value3

 
·Dined on December 2, 2017

Our reservation was at 4pm, the waitress didn't appear to be very knowledgeable. We weren't served our meal until 5:45pm. The portions were extremely small for the price.

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food3
ambience1
service1
value1

 
·Dined on December 2, 2017

Normally we enjoy our visit but the past couple of visits have been not as good. The food is great but the service is not so good. This visit we didn't get our appetizer at all and my daughter had to wait until all the other food was done to get her steamed rice. The visit before this past one we got our sushi when we were wait g our main dinner. I think the service could improve. Hopefully next time things will be better.

Tags: Casual
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food4
ambience4
service1
value2

 
·Dined on November 30, 2017

Everything was excellent except when it came down to asking for a side of fried rice. I know it was a big party, but I had to ask 3x! Waiter was very patient though and kind, so I appreciated that. The other issue was when I asked for separate checks. I used my Birthday Coupon and thought I could only use it for getting $30 of additional food once the entree was ordered. I ended up getting one check (for the three people in my party). I really did not like that experience. I think it should be determined upfront how the checks will be split. Our waiter did not ask upfront if the checks would be split. He just assumed it would be all under one check this I what caused the problem.

The food was excellent and we loved the chef. We would still return and recommend to others.

Tags: Fit for Foodies, Good for Anniversaries, Casual, Special Occasion
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food5
ambience5
service2
value4

 
·Dined on November 30, 2017

The staff was great! They made me feel special. They reassured me that everything would work out and it did. Because of the staff there's my birthday was one to remember. I had the best birthday ever. For that I say thank you.

Tags: Tasting Menu, Fun, Vegan, Special Occasion, Healthy, Good for a Date, Good for Birthdays, Good for Groups, Disabled Access, Great for Lunch
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food5
ambience5
service5
value5

 
·Dined on November 28, 2017

The chef was extremely rude no matter how much I told him to make my food a certain way he had an excuse and would not do as I asked I asked for garlic butter he said I use more garlic butter than any chef here or I already put extra on it I don’t appreciate how he made me eat my food the way he liked it I will not be back

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food1
ambience1
service1
value1

 
·Dined on November 26, 2017

The restaurant was 2 chefs down for the night yet they continued to take reservations and seat people. Expectations on wait time for meal were not set. 3 hours from when seated until when we left. Got 50% off bill, but not enough to justify horrible inconvenience

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food5
ambience5
service1
value3

 
·Dined on November 25, 2017

We was there for our private engagement dinner. Enjoyed the chef and the food was great! Coming back!

Tags: Hot Spot
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food5
ambience5
service5
value5

 
 (Cleveland)·Dined on November 22, 2017

Went to Benihana to celebrate my 42 birthday. Made 8pm reservations and wasn't seated until after 8:30. Our server appeared somewhat stand off-ish amd inattentive. When taking our drink order my nine year old son ask what kind of soft drinks they serve and she replied Pepsi products, no explanation. She and the chef at the table on the other side appeared to arguing. There was a delay of an additional 40 minutes between us ordering our drinks and a Chef coming to our table. The chef and the food was good, the exception of the fact that food was missing from the cart. At the end of the meal the server offered us our check with out asking if we wanted any tea or dessert.

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food3
ambience1
service1
value1

 
 (Cleveland)·Dined on November 18, 2017

The food was just ok, nothing special. Not worth the price, veggies were way overdone . The noodles had a French toast taste to them. The cook was missing food and only realized it after half the table was eating their entrees.

Tags: Kid-friendly, Good for Birthdays
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food3
ambience4
service4
value3

 
·Dined on November 17, 2017

It was a busy night so service was slightly slow, however the chef made it so worth the wait. I've been coming to Benihanas for years not only for my birthday but because I love the atmosphere and the food. Thursday my food was seasoned so perfect, didn't have to ask for more garlic or seasonings. My chef was a female that I pre judged however she was the best I've ever had in the past ten years. She didn't drop a knife, she didn't leave an egg shell, she stayed professional and cooked with protection

Tags: Romantic, Late-night Find, Creative Cuisine, Worth the Drive, Good for Groups, Handcrafted Cocktails
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food5
ambience5
service4
value5

 
·Dined on November 12, 2017

Birthday celebration. Our server was not the best we barley got refills on our drinks and she was barley around. But on the other side our chef was amazing and very funny. He made the experience better and would make us come back again for him.

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food5
ambience3
service4
value4

 
·Dined on November 12, 2017

As always, the food was outstanding. I have never been disappointed in that department. However, the service was miserable. Due to two of the chef's calling off, we did not get a chef until almost two hours after we were seated. Our reservation was for 7:00 pm and we did not start eating until 9:30. I realize it was a bit beyond the restaurants control, but still not the best service. We were not even offered a free drink or money off for our long wait...only a mere apology. It was a bit of a disappointment all around.

Tags: Special Occasion, Quiet Conversation, Good for a Date, Creative Cuisine, Gluten Free Options, Fun
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food5
ambience5
service1
value4

 
 (Cleveland)·Dined on November 2, 2017

Always love eating here. 2 complaints, no more brown rice option...2nd charge for garlic butter...3 smaller sushi rolls...

Tags: Late-night Find, Good for a Date, Special Occasion
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food5
ambience4
service5
value4

 
·Dined on October 28, 2017

Most of the staff were friendly. Our chef Curtis and the host (I cannot remember his name) were friendly and made good conversation with us. Our waitress was not so friendly. I do not know her name either. I simply asked her a question and she barked back at me and said "YES! It's coming!" I was like oh. My teriyaki chicken, vegetables, shrimp, white rice and yum yum sauce were delicious! My noodles were nasty. Hard, crunchy and had a weird sour taste to them. If I ever go back to Benihana I will order everything I did last time minus the noodles:)

Tags: Fun, Special Occasion, Casual, Good for Birthdays
1 person found this review helpful.
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food4
ambience4
service4
value4

 
·Dined on October 26, 2017

Took an hour for chef to arrive at our table. The food was mediocre and the portions were small for the price. Unhappy and more than likely will not return.

1 person found this review helpful.
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food1
ambience1
service1
value1

 
 (Cleveland)·Dined on October 26, 2017

Kyle the chef was awesome but service was slow. Portions are very small and prices high compared to other hibachi places. Disappointing.

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food3
ambience5
service3
value5

 
 (San Francisco)·Dined on October 19, 2017

Our experience was excellent the chef was awesome very entertaining professional and provided all guests with total satisfaction with our meals.

Tags: Creative Cuisine, Scenic View, Special Occasion
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food5
ambience5
service5
value5

 
 (Cleveland)·Dined on October 19, 2017

Ron was the chef, he was outstanding, he asked each person if they were okay with the way he cook their good, for example if you wanted butter, etc. Everyone at the table enjoyed themselves. I took my husband there for his birthday.

Tags: Good for Groups, Worth the Drive, Good for Birthdays, Good for a Date, Good for Anniversaries, Casual
1 person found this review helpful.
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food5
ambience5
service5
value5

 
 (Cleveland)·Dined on October 19, 2017

Went to Benihana for my birthday on Oct 19th service and food was good seems like they changed the yum yum sauce tho it's not as good as it used to be. And they were very stingy with the zucchini lol

Tags: Sunday Lunch, Great for Brunch, Afternoon Tea
1 person found this review helpful.
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food4
ambience4
service4
value4

vip
 (Cleveland)·Dined on October 16, 2017

Always a favorite. The meals are consistently good and entertaining.

Tags: Good for Groups
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food5
ambience5
service5
value5

 
 (Cleveland)·Dined on October 15, 2017

We frequent this restraurant often. Our last visit was average, the chef was tired and didn't spread the food around evenly, it was as if we were sitting on the wrong side. And he was very slow.

We'll be back but I hope that everyone is energetic and upbeat.

Tags: Good for Anniversaries
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food3
ambience3
service3
value4

 
·Dined on October 14, 2017

Waited 1 hr 1/2 past reservation time. Waitress & cook were nice. Cook was not given all the food required for our meals so extra items needed to be brought out.

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food3
ambience2
service2
value3

 
·Dined on October 13, 2017

Server provided excellent service very attentive to our needs. Chef was also very delightful just a fine dining experience overall. All guests were satisified

Tags: Good for Groups, Good for Birthdays, Creative Cuisine, Authentic
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food5
ambience5
service5
value5

vip
 (Naples)·Dined on October 8, 2017

The worst. They have a well deserved reputation for lousy service . We walked out after an hour and a half. Even one of the staff complianed that no wants to work there.

1 person found this review helpful.
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food1
ambience1
service4

 
·Dined on October 7, 2017

Arrived early and was seated immediately. Ron was our chef and he did a great job entertaining the 5yr old in our group. Dinner was very good as expected.

Tags: Bar Seating, Disabled Access, Good for Anniversaries, Kid-friendly
1 person found this review helpful.
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food5
ambience5
service5
value5

 
 (Cleveland)·Dined on October 5, 2017

So fun! Good food & service

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food4
ambience5
service4
value5

 
·Dined on October 5, 2017

Nice atmosphere but the lights above the hibachi tables were filthy and covered in grey dust. I felt that it was falling unto the plates. There were NO Japanese chefs cooking on the Hibachi..which ruined the authentic feel and experience. Lastly, the food portions were horribly tiny for a $40 plate. I left more hungry than when I came.

Tags: Good for a Date, Bar Seating
1 person found this review helpful.
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food2
ambience5
service3
value1

 
 (San Francisco)·Dined on October 4, 2017

Food was unimpressive. For the price really unacceptable. Will never return and will tell everyone I know not to go. I had steak and lobster. Steak was like jerky. Lobster was okay. Chicken was dry. Iced cream had freezer burn. Place was nice and staff was good. But the food. No no no!!

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food1
ambience4
service4
value1

 
·Dined on September 25, 2017

Horrible experience. It took an hour for us to get served our first appetizer (soup). Almost 2hrs before the chef came to our table to cook. I was almost there for 3hrs and it wasn't even crowded. The manager was not very accommodating for the level of service provided. I used to LOVE Benihana but lately with this current management, service and the timeliness of serving the customers, it has gone downhill. I wont be back until things change (MANAGEMENT).

Tags: Casual
2 people found this review helpful.
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food3
ambience1
service1
value1

 
 (Cleveland)·Dined on September 19, 2017

Good food - entertaining chef - good atmosphere - good tablemates

Tags: Casual, Bar Seating, Good for Birthdays
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food5
ambience5
service5
value4

 
 (Cleveland)·Dined on September 17, 2017

The cook rushed the dinner and was not very friendly at all. The prices are way to high for the amount of food you get.

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food2
ambience1
service2
value1

 
·Dined on September 14, 2017

I always enjoy myself at this restaurant. The food is good but it is always more than I can eat in one setting. I always take home my leftovers! There were three people at my table, including me, celebrating birthdays. The waitress, Azariah, was outstanding! She was very friendly and efficient. She made our special day one to remember. The $30 coupon, the song, the candle in the ice cream, and the photograph were also an appreciated addition! My only complaint is that the price was rather high. But since I was celebrating my birthday, my date paid for all the extras. I was only responsible for the tip because Azariah was the best!

Tags: Creative Cuisine, Good for a Date, Worth the Drive, Good for Birthdays, Special Occasion
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food4
ambience3
service5
value4

 
 (Cleveland)·Dined on September 14, 2017

Glad to see the service improve. My last 2 visits were mediocre at best. The chefs were good, minimal wait time and the staff was friendly. Looks like some changes were made to improve the service. Im glad because it was going to be my last visit. I'll be back!

Tags: Casual, Authentic, Disabled Access, Kid-friendly
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food4
ambience4
service4
value4

 
·Dined on September 13, 2017

Food gave me diaherra I had rocky's choice on my bday coupon my friend didn't she order shrimp

Tags: Bar Seating
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food1
ambience3
service3
value2

 
·Dined on September 11, 2017

New management hasnt done a great job keeping up with the expectations of guest thats been coming for years..my husband and i used to come once a week now we only come once every 2 months. Service has been very slow with servers waiting on too many tables which is disappointing. Also they charge extra for garlic butter now for guests spending at least 75$ for 2 people ..extra charges like that seem unnessecary. Also there is no domestic beer on draft another let down

Tags: Good for a Date
1 person found this review helpful.
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food3
ambience2
service1
value3

 
·Dined on September 10, 2017

It was our first time and what a great experience it was! Our Chef Elijah was awesome and very entertaining. We will definitely return for another fun night with him and the team!

Tags: Tasting Menu, Fit for Foodies
1 person found this review helpful.
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food5
ambience5
service5
value5

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