Nearby points of interest

  1. Distance: 0.25mi
  2. Distance: 1.45mi
  3. Distance: 2.09mi
  4. Distance: 2.40mi

Nearby points of interest

  1. Distance: 0.25mi
  2. Distance: 1.45mi
  3. Distance: 2.09mi
  4. Distance: 2.40mi

About Benihana - Cleveland

Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. Take the accessible elevator to the bottom level of the office building and step into our dining room. Join us for a lunch or dinner experience like no other. Please keep in mind that we are closed between lunch and dinner hours from 2:30 – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. An 18% service charge is added to all guest checks for parties of eight or more.

23611 Chagrin Blvd
Cleveland, OH 44122
View Larger Map

Dining Style:
Casual Dining

Cuisines:
Japanese, Sushi, Steakhouse

Hours of Operation:
Lunch: Monday - Thursday: 11:30 am - 2:30 pm, Friday: 11:30 am - 3:00 pm: Saturday - Sunday: 12:00 pm - 3:00 pm

Dinner: Monday - Thursday: 5:00 pm - 10:00 pm, Friday: 3:00 pm - 11:00 pm, Saturday: 3:00 pm - 11:00 pm, Sunday: 3:00 pm - 10:00 pm

Cross Street:
Between Richmond & Green Road

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

Phone Number:
(216) 464-7575

Website:
http://www.benihana.com/locations/cleveland-oh-cl

Additional:
Beer, Full Bar, Happy Hour, Non-Smoking, Wheelchair Access, Wine

Benihana - Cleveland Ratings and Reviews

5
4
3
2
1

3.5

Overall Rating

based on recent ratings
food

3.9

service

3.3

ambience

3.3

value

3.1

Noise

Moderate

64% would recommend it to a friend

Special Occasion (21)
Good for Birthdays (15)
Good for Groups (12)
See All
Fun (12)
Casual (11)
Good for a Date (10)
Great for Lunch (10)
Good for Anniversaries (7)
Worth the Drive (6)
Kid-friendly (5)
Romantic (4)
Fit for Foodies (3)
Sunday Lunch (3)
Bar Seating (2)
Great for Brunch (2)
Business Meals (2)
Comfort Food (2)
Creative Cuisine (2)
Handcrafted Cocktails (2)
Happy Hour (2)
Late-night Find (2)
Tasting Menu (2)
Great for Outdoor Dining (1)
Authentic (1)
Disabled Access (1)
Gluten Free Options (1)
Healthy (1)
Hot Spot (1)
Cozy (1)
Quiet Conversation (1)
Seasonal (1)
Tapas (1)
Vegan (1)
Good Vegetarian Options (1)
Vibrant Bar Scene (1)
Sort by
S
756 reviews
Loading Reviews ...

 
·Dined 3 days ago

I have been to other locations and usually love the good. Sadly this location was not up to par mostly based on food and value. If the food was better I wouldn't have minded paying the expensive prices, however, the food was subpar.

Tags: Fun
Was this review useful to you?Yes·No·
food2
ambience1
service5
value1

 
·Dined 4 days ago

We had a reservation at 6:00pm and we were seated shortly after we arrive. Things when downhill from that point. The sushi we ordered took 25 minutes to arrive and our table waited at least 30 minutes after we finished our salads for the chef to arrive. Horrible timing and gaps in service.

Was this review useful to you?Yes·No·
food3
ambience2
service1
value2

 
·Dined 5 days ago

The stairs suck. The service sucked. Not alot of food for the price. They charge you extra for fried rice. Couldnt get our drinks refilled. Wanted veggies all together not one at a time... could do tons better gonna try one more time but not holding my breath

Tags: Fun
Was this review useful to you?Yes·No·
food3
ambience2
service1
value2

 
·Dined 5 days ago

I have been coming to Benihana for a very long time and some of the policy’s they have changed I do not like. For example getting charged for xtra garlic butter is unessary and having to wait for the server to bring it when the cook has a pan full of it is ridicules my shrimp was over cooked due to waiting for the server to bring me what the cook already had. I have never been to any restaurants that charge for butter.

Tags: Good for Groups
Was this review useful to you?Yes·No·
food4
ambience3
service1
value2

 
·Dined 5 days ago

Server was all over the place my fiance had to wait 45mins for steam rice everyone else including me had rice and full entree.. Food was delicious chef was amazing

Tags: Special Occasion
Was this review useful to you?Yes·No·
food5
ambience3
service3
value5

 
 (Cleveland)·Dined 6 days ago

There were 3 of us and we were seated with five other people who were larger people so I was a little cramped due to sitting on the corner. I was asked to Scooch down but there was no place to move down to. It was a little uncomfortable but we made the best of an uncomfortable situation. Ron was our chef and he did a remarkable job. The party we were seated with had quite an unusual order for him. Their orders were so confusing that Ron and our party were Confused as well.

Tags: Casual, Special Occasion
Was this review useful to you?Yes·No·
food5
ambience3
service5
value4

 
 (Cleveland)·Dined 7 days ago

As always our experience was outstanding. We look forward every year to our birthday celebration and this year was just as great.

Tags: Fit for Foodies
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Cleveland)·Dined on January 30, 2018

Food was best i have had at benihana for years. Because of new chef named Tot. Really cooked the food well and was very entertaining.

Tags: Good for Groups
Was this review useful to you?Yes·No·
food5
ambience3
service5
value3

 
 (Cleveland)·Dined on January 23, 2018

My overall experience was great. Only disappointment was that I made a reservation for my birthday a week ahead and never received a certificate for my free meal. Other than that, the food was devine and service was excellent.

Tags: Good for Birthdays
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (San Francisco)·Dined on January 20, 2018

Our Chef made the meal. He was very personable as well as very entertaining. His name is Tot in case you can request him.

Tags: Special Occasion, Good for a Date, Good for Birthdays
Was this review useful to you?Yes·No·
food5
ambience4
service5
value4

vip
 (Cleveland)·Dined on January 15, 2018

Birthday certificate!

Was this review useful to you?Yes·No·
food4
ambience3
service4
value4

 
 (Cleveland)·Dined on January 15, 2018

The cook and waitress was very nice and playful. The restaurant was clean and quite. I’ve been to Benihana several times before and the later you go the more crowed and noise it will be. So we set the lid reservation for 2pm. Great visit at the Cleveland location!!

Tags: Casual, Fun, Comfort Food, Great for Lunch, Special Occasion
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Cleveland)·Dined on January 14, 2018

We had a reservation for 6:00, got seated at 6:40, waited until 8:30 for our main course ! Only 3 chefs working ( all obviously over worked), horible waitress who never brought anything we asked her for and ignored our table ,could not be found

Tags: Sunday Lunch
Was this review useful to you?Yes·No·
food5
ambience5
service1
value1

 
 (Cleveland)·Dined on January 13, 2018

Horrible service horrible experience!!! For my first time ever I will never return!!!

Was this review useful to you?Yes·No·
food3
ambience1
service1
value1

 
 (Cleveland)·Dined on January 13, 2018

We had a 7 pm reservation for 5 people to celebrate a couple birthdays. When nobody updated us on the status of our seating after 40 minutes we walked out and will not return in the future. They were clearly understaffed.

Was this review useful to you?Yes·No·
food1
ambience1
service1
value1

 
 (San Francisco)·Dined on January 7, 2018

I've had great experiences with this restaurant in the past but this time was the worst customer service I've ever received. We were not greeted at the door, a family that walked in long after us was seated before us. Even though we reserved for that specific time and was later seated at that same table. In addition, one of the employees were rude including the manager when we informed him of a situation that occured. The food was great like always, our server and chef was very nice. However, I will not be returning because I refuse to spend my money somewhere I am disrespected.

Tags: Great for Lunch
Was this review useful to you?Yes·No·
food5
ambience1
service1
value1

 
 (New York Area)·Dined on January 1, 2018

My husband I had our first date here over 12 years ago. It was fun, delicious and overall our favorite place for hibachi. Unfortunately it has changed so much. When we arrived there was no one at the desk. After check in the hostess went back into a room with a bunch of employees and didn't pay any attention to the front. After we were given our salad it was an hour before the hibachi chef arrived. He was nice-but he put about a 5-6 tablespoons on every single dish he made...not the fried rice which is made in a large quantity...and forgot all seasonings on my chicken. The chef used his spatula to pick up raw chicken then tried to serve us our noodle appetizer and I told him NO. I asked him to please use something that has not touched raw chicken and shellfish. This is dangerous for children. He argued with me and told me he wiped it. Wiping it with water is not washing it properly especially the way he did it. I have been coming to this restaurant for years and am so very sad to see it go downhill. We came New Year's Day evening and expected an awesome experience.

Was this review useful to you?Yes·No·
food1
ambience1
service1
value1

 
 (Cleveland)·Dined on December 31, 2017

The food was good. The restaurant was very outdated though.

Tags: Good for Groups
Was this review useful to you?Yes·No·
food4
ambience3
service4
value4

 
 (Cleveland)·Dined on December 31, 2017

Food, server, cook were all good.

Was this review useful to you?Yes·No·
food5
ambience3
service4
value4

 
 (Cleveland)·Dined on December 30, 2017

Basic hibachi but way to expensive. Would not venture there again.

Was this review useful to you?Yes·No·
food3
ambience2
service4
value1

 
 (Cleveland)·Dined on December 30, 2017

I found glass in the bottom of my daughter rice bowl.

Was this review useful to you?Yes·No·
food2
ambience1
service1
value1

 
 (Cleveland)·Dined on December 28, 2017

HI, I went to benihana for a birthday celebration. The service was not good at all. Twice I had to leave my seating to find out when my chef and/or waitress were going to come to or come back to our station. my reservation was for 8:30, I don't think we got our chef until 9:30 or later. chef was very entertaining and the food was good. I would say the service was really not good at all. I will come back to benihana again, but if the service is the same, then i would hesitate to come back again.

Tags: Good for Birthdays
Was this review useful to you?Yes·No·
food4
ambience3
service2
value3

 
 (Cleveland)·Dined on December 28, 2017

Restaurant was clean, seated quickly, wait-staff was helpful and aware of the needs of her guests. Habashi chef was friendly, and put on a good show in cooking the meals for the 6 people at our table. Everyone got the fried rice, we also asked and got our steamed rice and hot green tea. The habashi steak had a chunck of fat on the end, that the chef trimmed away. Birthday folks were treated to an ice cream for dessert - lots of 'doggie' bags. And everyone took a double yum-yum sauce.

Tags: Good for Anniversaries
Was this review useful to you?Yes·No·
food4
ambience4
service5
value3

vip
 (Cleveland)·Dined on December 28, 2017

Terrible service and very very messy food preparation. A lot of generic ingredients as opposed to the normal quality that you find at Benihana nationwide. The chef clearly had NEVER worked in a restaurant that is habachi style. Terrible and nasty will never go back.

Was this review useful to you?Yes·No·
food1
ambience1
service1
value1

 
 (Cleveland)·Dined on December 27, 2017

Server was inexperienced and sub par but the chef was good. Wait wasn’t too bad. The food was as expected.

Tags: Special Occasion, Worth the Drive, Great for Lunch, Casual, Kid-friendly, Good for a Date
Was this review useful to you?Yes·No·
food4
ambience4
service1
value4

 
 (Cleveland)·Dined on December 27, 2017

To start, I had reservations for 7pm. We arrived at 6:45 and were seated at 7:15. (the restaurant was not full). We were told that the heat was out and they'd been working on it all day. Everyone who was already seated had their coats on. We sat 40 minutes before our server came. When we inquired, within that time, we were told that she was coming. We finally received our drinks at the same time our cook came. Although the flavor of our food was great, the cook was slow. Everything was ice cold by the time the last section was cooked. The manager suggested that we eat our rice and vegetables as they came so that we didnt have the problem of our food being cold. Excuse me?? Ultimately, our meal was discounted and management apologized but after rethinking the entire night...our meal should have been completely free. The restaurant floor was dirtied with food and debris. They had an excuse for everything but no resolution. It is my opinion that Benihana's time is up. There are other restaurants with better service and food who go over and beyond to please their customers.

Tags: Special Occasion
Was this review useful to you?Yes·No·
food3
ambience1
service1
value2

vip
 (Cleveland)·Dined on December 27, 2017

There was not enough staff and chef. We waited for close to 30 min. to get seated even with a reservation. The waitress was so slow and inexperienced, the chef had to do a good part of her job.

Was this review useful to you?Yes·No·
food4
ambience3
service1
value3

 
 (Cleveland)·Dined on December 27, 2017

The restaurant was freezing cold. Our server told us that someone broke the heater. The food brought out was cold and when brought to the servers attention she told us that she could put it in the microwave. The server brought out chicken fried rice and we told her that we didn’t order it she told us that it was the vegetable fried rice we requested and then proceeded to argue with us when she brought the check out with chicken fried rice on it. It had to be the worse experience I’ve ever had at any restaurant. It was definitely the last the the time I’ll ever visit Benihana.

Was this review useful to you?Yes·No·
food1
ambience1
service1
value1

 
 (Cleveland)·Dined on December 27, 2017

Very slow. Despite reservation and empty restaurant it took 15mins to be seated. Then another 15mins before we saw a server. Once we finally ordered and chef/food arrived then things went better. But it was a 2.5hr ordeal with a lot of waiting . Food was good, chef was entertaining. Overheard several adjacent tables asking about the long wait, so it seems we had a typical experience.

Was this review useful to you?Yes·No·
food4
ambience3
service1
value2

vip
 (Cleveland)·Dined on December 26, 2017

Awful experience. Nothing was prepped, our chef game out with a half completed cart. He had to keep asking Kitchen for additional meal items. After sitting at the hibachi grill table for 1 hour, the grill hadn’t even been started for our dinner. Ended up taking 2 hours of sitting at the table before all meal items were completed. Also, didn’t get served the dessert that came with my meal. At that point, it was almost 11pm and i was too frustrated to even worry about it. Will not be back nor recommend to anyone.

Was this review useful to you?Yes·No·
food2
ambience2
service1
value1

 
 (Cleveland)·Dined on December 25, 2017

It was xmas...I have nothing rude to say. It was crazy there...even though a few things went wrong, I would come back. I just thank them for working on Christmas..and being away from their families.

Tags: Seasonal
Was this review useful to you?Yes·No·
food3
ambience4
service2
value2

 
 (Cleveland)·Dined on December 25, 2017

table was ready, service was mediocre, the cook was unexperienced, it was no anticipated show of cooking, that's why I booked it in a first place. My meat was very fatty, and not tasty.Likely will not come again.

Was this review useful to you?Yes·No·
food3
ambience3
service2
value2

 
 (Cleveland)·Dined on December 25, 2017

Over the years the service has declined but I usually go once or twice a year because of nostalgia...its okay if you do not expect too much...but for the money, it is not a great experience...its more on par with generic hibachi restaurants than Wasabi, sadly...

Tags: Good for Groups
Was this review useful to you?Yes·No·
food3
ambience3
service3
value3

 
 (Columbus)·Dined on December 25, 2017

Server was not good and pretty much absent for the entire visit. Which would have been okay except for the fact that she kept forgetting to bring us things that we ordered or requested. Chef was nice, but maybe a bit inexperienced so it wasn't the "show" you expect. Food was good.

Was this review useful to you?Yes·No·
food4
ambience3
service2

 
 (Cleveland)·Dined on December 25, 2017

We enjoyed our Christmas dinner at Benihana and have always loved their food!

Tags: Good for Anniversaries, Good Vegetarian Options, Romantic, Great for Lunch
Was this review useful to you?Yes·No·
food5
ambience4
service5
value5

 
 (Cleveland)·Dined on December 24, 2017

After a decade of going, we have finally decided to quit after the last few years it has done way downhill

Was this review useful to you?Yes·No·
food2
ambience3
service2
value1

 
 (Cleveland)·Dined on December 24, 2017

Chef was great . Server was ok- didn’t come to refill drinks much .

Tags: Casual
Was this review useful to you?Yes·No·
food4
ambience4
service3
value4

vip
 (Cleveland)·Dined on December 21, 2017

The staff were very unprofessional and kept yelling at each other. At one point, one chef put the middle finger up to another. The people at our table asked for extra of everything, but the chef/waitress didn’t bring anything extra. At one point we weren’t going to get zucchini because someone asked for extra. When we asked if we were going to get any, the chef asked for more to be brought out. I don’t think he would have unless we asked. My husband got fried rice but most of it was giving to the other group when they asked for more. Chef forgot to give my brother chicken for his Benihana trio (guest at the other end of the table asked for extra). He then asked for more to be brought out. He then cooked the raw chicken next to the steaks being cooked to medium rare. The steaks finished before the chicken. The chef then yelled at me when I pushed it to the side of my plate and harassing me if I wanted it cooked more. The place was dirty. Overall a sad birthday celebration where we had to ask for the food we paid for.

Was this review useful to you?Yes·No·
food3
ambience1
service2
value1

 
 (Cincinnati)·Dined on December 19, 2017

Tasha was a great server, and Shana was a master chef!! Wow! That, coupled with meeting Roni and James made for a great birthday meal!!

Was this review useful to you?Yes·No·
food5
ambience5
service5

 
 (Cleveland)·Dined on December 16, 2017

Always fun to go here and the food is always perfect!

Tags: Fun, Great for Brunch
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

Report this review as inappropriate?

If you believe this review should be removed from OpenTable, please let us know and someone will investigate.