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Steak And Lobster Xpx - Benihana - Cleveland, OH, Cleveland, OH

Benihana - Cleveland, OH

3.5
3.5
1421 Reviews
$30 and under
Japanese
Welcome to Benihana in Cleveland, where you’ll find a dining experience unlike any other! Our guests are seated at communal hibachi grill tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well as your taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi and sashimi prepared by a talented sushi chef and indulge in our famous, award-winning signature hot sake or a specialty cocktail.

Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. An 18% service charge is added to all guest checks for parties of eight or more. This service charge will be paid directly to the employees who provided service to you.

Make a reservation

2 people

7:00 PM


Booked 18 times today

Order delivery or takeout

Options

  • Order online
  • Logo image for Postmates

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Phone number

    (216) 464-7575

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Dress code

    Smart Casual

  • Neighborhood

    Beachwood

  • Cross street

    Between Richmond & Green Road

  • Parking details

    Private Lot

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

What 1,421 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 4.1Food
  • 3.4Service
  • 3.3Ambience
  • 3.3Value

NoiseModerate

Loved For

  • Cleveland

    Good for Groups

Sort by

Filters

  1. DR

    DRobert

    Cleveland

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food4service3ambience1
    It was in the basement of a plaza and there was no one there. Most of their business is done with carry out. It looked old and run down.
  2. l

    lilpnkpriss

    Cleveland

    12 reviews

    4.0

    12 reviews

    Dined 7 days ago

    overall4food4service4ambience4
    Very pricey for some of the food and drinks... there was confusion over the fried rice... vegetable vs chicken, s3rver assumed everyone wanted the extra upgrade for chicken when that wasn't the case. Nice birthday dinner though!
  3. M

    Msshawn

    Cleveland

    1 review

    5.0

    1 review

    Dined on June 20, 2022

    overall5food5service5ambience5
    Olivia was the BEST, food was excellent. She can cook for me anytime.
  4. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food3service1ambience2
    Father’s Day
  5. R

    Robbie

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service2ambience5
    Had a great experience, food was good , vibes were nice.
  6. CB

    CathyB

    Cleveland

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5
    The food and service at Benihana was EXCELLENT!!!
  7. T

    Terryanna

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5
    everything was good . nice customer service& very face service
  8. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5
    We celebrated my son’s 8th birthday!!
  9. C

    Chris

    1 review

    2.0

    1 review

    Dined on June 15, 2022

    overall2food4service2ambience2
    Cook served us the tails on the shrimp that were cut off. We had to ask server for more drinks and other items
  10. T

    Tasty

    Pittsburgh

    1 review

    4.0

    1 review

    Dined on June 10, 2022

    overall4food4service3ambience3
    It’s not the same as it used to be. The food was good but the service was terrible. I get people are short staffed but our dude kept sitting in the back(we could see) The prices are outrageous for what you get, but it did taste good!

    Benihana - Cleveland, OHResponded on June 14, 2022Dear Tasty Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

  11. P

    Pachy2

    Cleveland

    17 reviews

    vip
    3.0

    17 reviews

    Dined on June 10, 2022

    overall3food3service5ambience4
    Not how I remembered from back in the day. Food was just okay, overly salted and overcooked shrimp, lobster and scallops. For that I paid $75 w/ tip + $5 to the chef (who, by the way, was outstanding in his performance, interaction and friendliness). Table next to us had children who were on their tables with volume turned up way to high which was very distracting. For the price and quality, I do not think I'll be back. I can get the same thing elsewhere for a fraction of the cost. I think Benihana needs to go back to training their chefs (not on entertainment factor but on how to properly cook seafood).

    Benihana - Cleveland, OHResponded todayDear Pachy2 Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

  12. GS

    GeoffreyS

    1 review

    5.0

    1 review

    Dined on June 7, 2022

    overall5food5service3ambience5
    The waiter was good just seemed very busy we had to ask for our salad while she was cooking the food. He was amazing other then the attentiveness. We love the restaurant and will be back.

    Benihana - Cleveland, OHResponded on June 9, 2022Dear GeoffreyS We are happy you enjoyed the experience! Come back soon!

  13. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 29, 2022

    overall1food1service1ambience1
    reservations was at 830 we didn’t get our cook or drinks or anything for a whole hour of us being there on we was there till 11:30 at night when they finally finished cooking our food

    Benihana - Cleveland, OHResponded on June 14, 2022Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

  14. OT

    OpenTable Diner

    Cleveland

    1 review

    1.0

    1 review

    Dined on May 27, 2022

    overall1food3service1ambience1
    We had reservations at 7:00 pm. I was worried about it being too late for my daughter but she insisted hibatchi for her bday. We didn’t even get seated until 7:50 pm. The only reason why we even waited was because it was my daughters bday. Then after seating we didn’t have the chef come to our table to about 8:45. Now this is the time my kids are usually in bed. We received 1 slice of zucchini as our vegetable. The chef forgot to make the chicken for my husbands chicken and steak combo then still charged us bc he was afraid the manager would get mad. By the time we got our bill it was 10:00 pm. We just wanted out that we didn’t even argue about the bill. Won’t go back

    Benihana - Cleveland, OHResponded on May 31, 2022Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

  15. DR

    DeanaR

    1 review

    5.0

    1 review

    Dined on May 27, 2022

    overall5food5service5ambience5
    Had an absolute wonderful time with the family. The staff were friendly, the food was delicious and the chef was entertaining.

    Benihana - Cleveland, OHResponded on May 31, 2022Dear DeanaR We appreciate you dining with Benihana, thank you for the kind words!

  16. DC

    DavidC

    1 review

    4.0

    1 review

    Dined on May 24, 2022

    overall4food5service4ambience2
    I thought there would be more of a show instead we got an a novice chef but he did make the food really great tasting. We went to a Japanese restaurant to have a Japanese chef it was a big diappointment .I come every year this time no real ambiance for the price we paid for we were totally displeased. Thank you David Collise@spectrumm.net

    Benihana - Cleveland, OHResponded on May 31, 2022Dear DavidC On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

  17. CA

    CharAnnZar

    Cleveland

    20 reviews

    5.0

    20 reviews

    Dined on May 24, 2022

    overall5food5service5ambience5
    We always have a good meal here. Food is made fresh and quickly.

    Benihana - Cleveland, OHResponded on May 26, 2022Dear CharAnnZar On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

  18. SD

    StephanieD

    1 review

    4.0

    1 review

    Dined on May 22, 2022

    overall4food5service4ambience5
    Had a pleasant dining experience. The cook and server were accommodating.

    Benihana - Cleveland, OHResponded on May 25, 2022Dear StephanieD Your feedback is appreciated. We will be sure to share your kind words with the team.

  19. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 22, 2022

    overall1food5service1ambience5
    Service was terrible. Food was good.

    Benihana - Cleveland, OHResponded on May 23, 2022Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  20. OT

    OpenTable Diner

    New York Area

    7 reviews

    vip
    4.0

    7 reviews

    Dined on May 22, 2022

    overall4food4service3ambience2
    Ron was a great chef!

    Benihana - Cleveland, OHResponded on May 26, 2022Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

  21. LA

    LaurenA

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5
    Everything about it was fantastic. Food was A+ and the service was perfection.

    Benihana - Cleveland, OHResponded on May 23, 2022Dear LaurenA thank you so much for your feedback, we hope to see you back again soon!

  22. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    1.0

    1 review

    Dined on May 20, 2022

    overall1food1service1ambience1
    Waited an hour to get seated and then the waiter told us it will take 30 minutes longer to get a hibachi chef to our table … Bad service, not professional, place was dirty and tables were sticky and not clean Will never go back

    Benihana - Cleveland, OHResponded on May 23, 2022Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

  23. PG

    PetraG

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 13, 2022

    overall5food5service5ambience5
    Great chef (Jackson) and great food. Would recommend

    Benihana - Cleveland, OHResponded on May 16, 2022Dear PetraG thank you so much for your feedback, we hope to see you back again soon!

  24. OT

    OpenTable Diner

    Cleveland

    1 review

    3.0

    1 review

    Dined on May 12, 2022

    overall3food5service3ambience4
    The food and chef were amazing, but it was pretty dead in there. I think we all felt like we were waiting a little too long for drinks, checks… everything really. I understand they are short staffed though. My family and I just feel like the experience isn’t what it use to be. It hasn’t been for a while now. It was so special before. You always got a group picture at the end of your meal… the service was spot on. You didn’t have to wait forever for your sushi appetizer. Just a bunch of little things. The chef experience is still always great, but to me that’s really the only thing that’s the same. And the new way you do your checks is weird. We didn’t even get a receipt. It was just a total on a credit card machine. And then we all wanted to tip the chef more than the wait staff bc they were vastly different. Again- I do understand the short staffing, but there were only 3 tables working at a time. It wasn’t an awful time by any means, just not what it use to be.

    Benihana - Cleveland, OHResponded on May 16, 2022Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

  25. OT

    OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5
    Took my mom here for Mother’s Day, everything was great! Food was good, chef was friendly and doing nice tricks, I loved it. Haven’t been here in years before then. Definitely will be back soon!

    Benihana - Cleveland, OHResponded on May 16, 2022Dear Guest Thank you for allowing us to be a part of the special occasion!

  26. BT

    BrianT

    Cleveland

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food5service3ambience3
    First of all, our party of eight all really enjoyed the food. However, we were disappointed to see that the service elevator wasn’t working to take you down to the restaurant. We had a older person with us that has issues walking. Especially with stairs. He was able to make it down. When we left, we were told that there was an alternate elevator to use to go up the stairs. They took us up a wheelchair lift one level and directed us to a hallway with an elevator. We stood there for a while and the elevator wasn’t working. We were forced to have our family member walk up the stairs. That was very inconvenient and painful for our family member. If someone in a wheelchair had Mother’s Day reservations, they would not have been able to use the restaurant. Also, the restrooms were not very clean. I would think for the prices, there would be a lot better amenities.

    Benihana - Cleveland, OHResponded on May 12, 2022Dear BrianT on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  27. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food4service1ambience3
    Had a reservation for 6:15. A chef didn’t come over to cook until after 7:30.

    Benihana - Cleveland, OHResponded on May 12, 2022Dear Guest To better assist you, please contact us via our website with additional details.

  28. RK

    RochelleK

    Cleveland

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food3service3ambience3
    The service was slow and the food was extremely expensive!! The food was good, but not worth the price!

    Benihana - Cleveland, OHResponded on May 12, 2022Dear RochelleK On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

  29. SM

    StephenM

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5
    We love Benihana Cleveland and have enjoyed our experience every time!

    Benihana - Cleveland, OHResponded on May 16, 2022Dear StephenM thank you so much for your feedback, we hope to see you back again soon!

  30. PP

    PogiPino

    1 review

    2.0

    1 review

    Dined on May 6, 2022

    overall2food1service2ambience1
    The best part of the meal was the chef, after we got one. But the food was bland and the service was a lil lacking. Definitely not worth the $$$ we paid.

    Benihana - Cleveland, OHResponded on May 9, 2022Dear PogiPino On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

  31. MC

    MicheleC

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on May 5, 2022

    overall4food4service5ambience5
    This Benihana's was in a basement of an office building but the elevator didn't work. The food was good but not great. The chef overcooked some of it and didn't add a lot of butter / seasoning. Every person we encountered was very nice and gracious.

    Benihana - Cleveland, OHResponded on May 11, 2022Dear MicheleC Thank you for your feedback! Come back soon!

  32. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    vip
    3.0

    2 reviews

    Dined on May 5, 2022

    overall3food5service4ambience4
    Everything at this restaurant was great entry except for having an 830 reservation, being seated at 9:10, and being waited on at 9:30. To be fair end our entire party was not there exactly at 8:30, it was more like 837. Perhaps they were just understaffed on this particular night Our server was absolutely awesome and so was our chef, but when I asked the manager if we’re going to be seated and then sit at our table for 10 minutes before anyone comes over she almost seemed offended. But that is exactly what happened. If you’re running that far behind, perhaps take your reservation times off of OpenTable. I just don’t have time to make a 830 reservation and then get home at 11 o’clock.

    Benihana - Cleveland, OHResponded on May 9, 2022Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

  33. LK

    LKemp

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service5ambience5
    I’ve been coming here since they’ve opened in the 90s. A LOT has changed since then, but the food was amazing as always. Our server was nice. I’d definitely come back.

    Benihana - Cleveland, OHResponded on May 11, 2022Dear LKemp We are happy to hear that you enjoyed the dining experience!

  34. D

    Diner

    Cleveland

    5 reviews

    4.0

    5 reviews

    Dined on April 27, 2022

    overall4food4service4ambience3
    Food was good but decor a bit tired and dingy. Didn’t seem very clean. Expect a bit more of the atmosphere if spending about $50 per person.

    Benihana - Cleveland, OHResponded on May 4, 2022Dear Diner thank you so much for your feedback, we hope to see you back again soon!

  35. R

    Rose

    1 review

    3.0

    1 review

    Dined on April 25, 2022

    overall3food5service2ambience4
    Don't go in a big party they add a service fee bigger than what you give Jesus

    Benihana - Cleveland, OHResponded on April 29, 2022Dear Rose We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

  36. SM

    SandraM

    1 review

    1.0

    1 review

    Dined on April 25, 2022

    overall1food4service1ambience1
    Waitess was terrible cook was excellent. The fact they added a $15.00 plus service fee to the bills were obnoxiously ridiculous. The birthday certificate is practically useless. I would recommend Wasbi over this place.

    Benihana - Cleveland, OHResponded on April 28, 2022Dear SandraM On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

  37. OT

    OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on April 22, 2022

    overall5food5service5ambience5
    Birthday celebration for my 13 year old son. Great service and food!

    Benihana - Cleveland, OHResponded on April 28, 2022Dear Guest Thank you for allowing us to be a part of the special occasion!

  38. RM

    RichardM

    Cleveland

    1 review

    1.0

    1 review

    Dined on April 22, 2022

    overall1food1service1ambience1
    location was dark, dirty, and very run down. Menu had food on it. We were ignored even after checking in with reservations for a good 20 minutes. After being seated no one came to get a drink order or even to bring water. After having been to many Benihana locations in major cities I will never step foot in this location again. As a matter of fact, this is why we simply left

    Benihana - Cleveland, OHResponded on April 26, 2022Dear RichardM Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

  39. TC

    TinaC

    1 review

    1.0

    1 review

    Dined on April 22, 2022

    overall1food3service1ambience1
    Service was awful. The chef was great. The website said to dress a certain way as we did and felt over dressed. Our waitress never smiled. Asked if we were there for a special occasion and I explained it was my husbands bday. She later brought ice cream and just said happy birthday like she was giving him something special but the ice cream was part of his meal. I wish we would have went somewhere else and still in shock as how that place is open. The only thing good there was the chef

    Benihana - Cleveland, OHResponded on April 25, 2022Dear TinaC On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

  40. OT

    OpenTable Diner

    Cleveland

    7 reviews

    4.0

    7 reviews

    Dined on April 19, 2022

    overall4food4service4ambience4
    Waited almost half an hour with a reservation for a table in the lounge. But when we were seated, we received drinks, soup and salad very quickly. Entrees even came out before we were finished with them

    Benihana - Cleveland, OHResponded on April 27, 2022Dear Guest We are happy to hear that you enjoyed the dining experience!

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Benihana - Cleveland, OH using the Order Online button. Benihana - Cleveland, OH also offers delivery in partnership with Postmates.

Benihana - Cleveland, OH is rated 3.5 stars by 1421 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 18 times today

Order delivery or takeout

Options

  • Order online
  • Logo image for Postmates
Google Map for Benihana - Cleveland, OH

23611 Chagrin Blvd Cleveland, OH 44122

Additional information

  • Cross street

    Between Richmond & Green Road

  • Neighborhood

    Beachwood

  • Hours of operation

    Lunch Daily 11:00 am–3:00 pm Dinner Mon–Thu, Sun 3:00 pm–10:00 pm Fri, Sat 3:00 pm–11:00 pm Happy Hour Mon–Fri 4:00 pm–7:00 pm

  • Cuisines

    Japanese, Sushi, Steakhouse

  • Dining style

    Casual Dining

  • Dress code

    Smart Casual

  • Parking details

    Private Lot

  • Payment options

    AMEX, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Vegan, Wine

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