Benihana - Cleveland, OH

3.8
1196 Reviews
$30 and under
Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail. Benihana Cleveland is located just past Pavilion Mall, one mile west of the 271 Freeway and across the street from the Vue Apartments. Take the accessible elevator to the bottom level of the office building and step into our dining room. Join us for a lunch or dinner experience like no other. Please keep in mind that we are closed between lunch and dinner hours from 2:30 – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m. An 18% service charge is added to all guest checks for parties of eight or more.

Support Benihana - Cleveland, OH during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Distancing maintained in common areas
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
What 1196 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
4.1
food
3.8
service
3.5
ambience
3.4
value
Noise · Moderate
60% of people would recommend it to a friend
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K
Kingking03292015
Cleveland
2 reviews
Dined 2 days ago
Overall2food4service1ambience1

It was freezing in there our server was very rude never checked on us forgot a lot of our items it was so cold to the point i took my food home to eat

OT
OpenTable Diner
1 review
Dined on January 2, 2021
Overall1food3service1ambience1

We traveled from Michigan 2 hours and it was terrible, only two servers working the whole restaurant , our sushi roll was baked but was ice cold , took 40 mins to get soup and salad and waiter never able to check on us due to shortage of staff.

s
simoneh
1 review
Dined on January 2, 2021
Overall5food5service5ambience5

Ron is the best chef ever!! I live in Arizona but visit Cleveland several times/year and every time I’m back hone my family and I stop at Benihana’s for lunch.

BS
BenihanaSucks
1 review
Dined on January 1, 2021
Overall1food1service1ambience1

Terrible service; slow.
Received appetizers at the same time I received my check.

OT
OpenTable Diner
Columbus
1 review
Dined on January 1, 2021
Overall1food1service2ambience1

This is the worst Benihana’s in Ohio management is horrible trash bags outside the door unclean tables everywhere the chef tried to make it better but there was nothing he could do to stop the horrible overall service from start to finish.

JZ
JosephZ
1 review
Dined on December 31, 2020
Overall5food5service5ambience4

My wife and I really enjoy Benihana, the food is fresh and staff are wonderful. Just make sure you make reservations as they get VERY busy! Best miso soup out of all the hibachi places in Cleveland.

J
Jules
1 review
Dined on December 31, 2020
Overall2food3service3ambience1

We haven’t been in a very long time. Certainly has gone down hill unfortunately. Portions were small and price was high. Can get a better value elsewhere for sure. The place is definitely showing age and could use a good cleaning and update and maybe a little pride. A little disappointing for us.

RS
RobertS
Detroit
2 reviews
Dined on December 30, 2020
Overall5food5service5ambience5

Fantastic food! Always look forward to eating here. Great service. Took a few minutes to get seated in spite of reservation but all in all, it was nice.

KW
KrisW
1 review
Dined on December 26, 2020
Overall2food2service1ambience2

We brought our 16 yo in for her birthday. The chef forgot multiple prep items for our dinners and had to ask to get them, he was not terribly engaging, although nice. The food was less than mediocre and very overpriced for the value. Very disappointed!

OT
OpenTable Diner
1 review
Dined on December 25, 2020
Overall4food4service3ambience3

Christmas dinner

Report
OT
OpenTable Diner
Cleveland
1 review
Dined on December 25, 2020
Overall5food5service5ambience5

Christmas! Tot was our chef. Between him and our server, the meal was perfect! She was exceptionally kind and gracious. Tot was so entertaining and made this Christmas so special. My Mom is going through chemo for breast cancer and he made her smile and laugh so much! We’ve been going to Benihana’s since it opened as the Samurai. Today was truly the best experience in al of our years! Thank you!
Holly Nichols

K
Kenneth
Atlanta
1 review
Dined on December 21, 2020
Overall4food4service3ambience4

Everything was fine, the only thing I had a issue with is I needed more yum tum sauce and the cook would not give me any until he was finish cooking.

BC
BriannaC
1 review
Dined on December 19, 2020
Overall2food2service3ambience5

My waiter was not really tentative to me & my guest. Also did not receive all the food we ordered even after asking the waiter where is the rice & soup. Waiter was in her own world, chicken was not really cooked all the way through to my taste. Asked for more yum yum sauce, chef refused to give more.

Benihana - Cleveland, OH
Responded on December 22, 2020

Brianna, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Report
TS
TaneshaS
1 review
Dined on December 15, 2020
Overall1food2service1ambience2

My soup was cold even after requesting a hot one! The server was new and overwhelmed which he took out on us. And the cook was very late!

KP
KarenP
Cleveland
1 review
Dined on December 13, 2020
Overall5food5service5ambience3

Awesome chef, waitress was new and took great care of us. Food was awesome as always

R
Renee
1 review
Dined on December 9, 2020
Overall5food5service5ambience5

The food and atmosphere was very good and the chef was entertaining.
We had a great time! Thank you!

TS
TiarraS
1 review
Dined on December 8, 2020
Overall5food5service5ambience5

It was great food and drinks, the chef was nice and made sure that everyone was satisfied

CC
ChaseC
Philadelphia
13 reviews
Dined on December 5, 2020
Overall5food4service5ambience4

My chef was excellent, very funny, I’ve been here plenty of times but this was one of the better times because of the down to earth chef. The server seemed very overwhelmed and forgot a few things though unfortunately.

TG
TonakaG
Cleveland
1 review
Dined on December 2, 2020
Overall5food5service5ambience5

I love it here! Everyone is so nice and friendly. I had an amazing time.

MN
MartinN
Cleveland
1 review
Dined on November 25, 2020
Overall5food5service5ambience5

Very good. Kind of expensive. But I would go back.

MG
MattG
1 review
Dined on November 13, 2020
Overall4food3service4ambience3

Benihana is the type of hibachi restaurant you go to when you want to pay more for the food but be disappointed in the quality. Overpriced for the quality and quantity of food received. It was just meh. I didn’t hate my food but I have no motivation or desire to return.

B
Beckhomec
Cleveland
3 reviews
Dined on November 8, 2020
Overall4food5service4ambience4

Our chef, Ron, was a wonderful entertainer and cook. He made our family's birthday celebration a memorable evening. It was actually more pleasant than previous visits due to the decreased noise level resulting from fewer diners in the restaurant.

OT
OpenTable Diner
Cleveland
1 review
Dined on November 7, 2020
Overall5food5service3ambience4

Anniversary

w
whatever
1 review
Dined on November 2, 2020
Overall3food4service3ambience1

I hadn"t dined at a Benihana in many years and I was severely disappointed. The service was extremely slow. I was provided with paper napkins. There was zero ambiance and we did not receive our green tea included with our meals. This place is over priced and not worth it.

OT
OpenTable Diner
New York Area
1 review
Dined on October 28, 2020
Overall2food3service1ambience1

Horrible won’t come back

MB
MelissaB
1 review
Dined on October 25, 2020
Overall4food4service5ambience4

Food was good, service was excellent. Staff was a little confused about our reservation. But overall good experience. We will return.

TD
TomD
1 review
Dined on October 21, 2020
Overall4food4service3ambience5

Chef was really good,although he forgot my shrimp and had to go back to get some. Waitress was on her first day and clearly was over-matched. She was nice enough, but didn’t really know the menu and messes up our drink order.

A
Anon
1 review
Dined on October 17, 2020
Overall2food2service2ambience2

The person that answers the phone needs to work on their customer service. The food was subpar and there seemed to not be enough workers because the person serving us seemed to be scrambling.

LC
LaurenC
1 review
Dined on October 17, 2020
Overall2food3service1ambience1

Didn’t have many severs. We were there for almost 20 minutes before we even got seated. Waited another 30 minutes just to order drinks. Water had stuff floating in it. Servers were running around crazy because so many people were there. Only 2 servers taking orders for 7-8 tables full of people!

AH
vipAmaliaH
Hawaii
11 reviews
Dined on October 14, 2020
Overall1food2service1ambience1

Wanted to go out and support local restaurants during this pandemic. However waiter refused to wear facemask appropriately after several requests even by the manager . additionally servers weren’t wearing gloves. This makes it difficult to want to support others that won’t even protect the general public.

OT
OpenTable Diner
1 review
Dined on October 9, 2020
Overall5food5service5ambience5

We love the food the best and we have enjoyed it for years. The whole family of 15

SS
ShawntaeS
1 review
Dined on October 2, 2020
Overall3food3service5ambience5

The cook was great and the service was good. However, the food or our drink made us all sick. I'm not sure what happen but for almost 200 dollars, that was very disappointing. I am going to call and try to get some type of refund because that is rediculous.

NR
NajlaR
1 review
Dined on October 2, 2020
Overall3food3service1ambience5

TOT is the worst chef in the establishment. I asked for my steak medium well and it was well.. he continued to cook it when I asked him to stop then ARGUED with me when I told him it wasn’t well done! I asked him to get garlic butter and he yelled for the waiter then kept cooking. When I finally got it, it wasn’t cooked on my food like I wanted. This is my second bad experience this year and I wrote you guys then too so I DO NOT expect anything to change. I may have to take my business... which is almost 2-3 times a month elsewhere going forward

TT
TraciT
1 review
Dined on September 24, 2020
Overall5food5service5ambience5

I always enjoy Benihana! The entertainment is just as good as the food!

OT
OpenTable Diner
1 review
Dined on September 24, 2020
Overall4food5service3ambience3

The host was rude when we first got there. Rochelle the waitress just didn’t have it together. The 5 of us were celebrating my sisters birthday, which we notified prior to and told the chef, but no cake or singing. She continued to give us settings for 4 people, the chef had to keep asking her to do things as she would forget and she forgot to order my entire meal. Curtis the chef was amazing, entertaining, funny and the food was cooked perfectly! We left after dinner as Curtis was the only friendly person working there. We did not even take a group picture as they never brought cake.

KS
KarS
Cleveland
4 reviews
Dined on September 23, 2020
Overall5food5service5ambience5

The food was prepared to perfection. I enjoyed it very much

N
Nicole
Cleveland
1 review
Dined on September 20, 2020
Overall2food2service1ambience1

We waited over an hour for a chef to cook food. Why to long ghey where not busy She never asked if we wanted dessert or coffee ..it was my sons birthday asked them do something for him. NOTHING .could not use his bday certificate for free dinner. You think with covis they make a exception!!!

OT
OpenTable Diner
Detroit
2 reviews
Dined on September 13, 2020
Overall4food4service4ambience3

Great food.

C
Charles
Cleveland
1 review
Dined on September 12, 2020
Overall3food2service4ambience3

We wanted to try a new hibachi restaurant. I researched reviews and found this one. Overall it was “ok”, I felt the quality of food wasn’t that great. The service was excellent. I’m not a picky eater but for the cost of hibachi I expect better quality food. I didn’t have a bad experience here, just sharing my opinion.

CS
ChefShaunie
1 review
Dined on September 8, 2020
Overall5food5service5ambience5

We went for my son's 14th Birthday 🥳 He had a great time👌🏾

FAQs

You can order delivery directly from Benihana - Cleveland, OH using the Order Online button. Benihana - Cleveland, OH also offers delivery in partnership with Postmates. Benihana - Cleveland, OH also offers takeout which you can order by calling the restaurant at (216) 464-7575.

Benihana - Cleveland, OH is rated 3.8 stars by 1196 OpenTable diners.

Benihana - Cleveland, OH does offer gift cards which you can purchase here https://www.benihana.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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