This place has really went down poor quality food and customer service
the worst service I've ever had in my life, I would never go back
This restaurant has not been updated since they opened more than 35 years ago. It is dated and very dirty. We had to wait 40 minutes to be seated even though we had a reservation. They were short staffed and did not let us know about the wait. After seated, it took another 40 minutes before our chef arrived. The restaurant was packed. They just seated everybody that walked in the door knowing they didn't have enough chefs. This was my daughters birthday dinner and I was very disappointed. They offered no apologies.
We really enjoyed our lunch at Benihana. We plan on coming back maybe for dinner would love to receive some dinner coupons
They no longer serve the lunch menu on weekends so your forced to order from the dinner menu. You pay almost twice as much for less food. They charge extra for everything, including fried rice. The vegetables consist of 1 slice of zucchini perry person and some onions. I don't mind paying for a meal, but when I don't feel I got my money's worth, is a place up never go back to.
terrible just terrible. They need to bring lunch prices back on the weekend that’s the only time we can all sit eat and enjoy each other as a family and with everyone not having much money it helps out a lot. Work on being professional, and do better advertisement, so people can know what’s going on with the establishment.
We waited 1/2 hour past our reservation time to be seated. Our drinks took at least 20 minutes to be served, each time. We did not receive our appetizer soup/salad. Our bill was not correct. The food was fantastic once we finally got it. I will not return to this restaurant.
30 minute wait to be seated, armed security guard sitting in the entryway playing on his phone, our chef had zero personality and zero flair. The food was prepared well, but part of going to a hibachi style restaurant is for the experience. There wasn’t much of that to be had.
Was disappointed....made. Reservation over 12 hrs in advance it was for my sons 8th bday and we showed up at 445pm for our 5pm reservation and didn't get seated till 515pm there was hardly anyone in the restaurant then they said they sing and give ice cream for birthdays and nothing happened so my son was upset. The price for what we got was too high we have a hibachi Japanese closer to us and we can get more for less the price. Was over all disappointed we went to the benihana in down town cincinnati 4 yrs ago and loved it but not this time........sad
Great food, great dinner! Thank you Chef Charlie...It was awesome!
This was the worse Hibachi restaurant experience I had. It took over an hour for my sushi appetizer to get to my table. And when it did get to the table, it was falling apart.The chef seems incompetent and works at a very slow pace. I was on a date with my wife which we don’t get to do very often because of schedule with kids. We missed the majority of our movie when we should have arrived with 15 mins to spare. I will not recommend to my friends. For the price they charge, I am very disappointed. I will always go to the Fuji Steakhouse in Hyde Park from now on. It would take a lot for me to dine at Benihana again.
We had reservations for 1pm. We were seated almost immediately but our chef did not arrive to the table until 2:40. We were there to celebrate our daughters birthday and had plans to be some where else by 3pm. The wait was ridiculous and i will never go back.
The food was great, but the restaurant was dirty.
Cook did a good job but kept forgetting certain people orders but he was new and overall he fixed it in the end. I will return
The staff was great the food was on point really enjoyed the food