Benihana - Cincinnati, OH

Reseñas de Benihana - Cincinnati, OH de comensales del restaurante. Basadas en valoraciones recientes.

1. S

   Shirley

   Cincinnati2 reseñas

   5.0

   Comieron en 18 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Chef "Dan" was Awesome. He cracked jokes along with everyone at the table. It was a pleasurable experience. The food was DELICIOUS. IT WAS ON POINT. We will be going back soon. Thank you, Dan.
   

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2. B

   Barbara VIP

   Asheville/Noroeste de Carolina5 reseñas

   2.0

   Comieron en 16 de febrero de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 1

   Possibly an off night but we waited a full 90 minutes after being seated for our chef to arrive. We had a 5 o’clock reservation and also waited to be seated. The food was ok but my son found a hair in his meal which killed his appetite and honestly by then I was just ready to go home. We were not offered anything for the excessive wait, not even a drink, which I found disappointing. For the price of this meal, definitely not a great experience.
   

   Benihana - Cincinnati, OHSe respondió el 18 de febrero de 2025

   Thanks for visiting us, Barbara. We're sorry to hear about the long wait you experienced despite having a reservation. We understand how frustrating that can be and we apologize for the oversight in handling your reservation. We take your feedback seriously and will address this issue to prevent similar situations in the future. We hope you'll give us another chance to make your dining experience better. Best regards, Benihana - Cincinnati, OH, The Management Team
   

   A 1 persona le resultó útil

3. A

   Alexis

   Cincinnati1 reseña

   2.0

   Comieron en 16 de febrero de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 2

   Our reservation was for 7pm, we weren’t sat for well over an hour despite despite checking and informing them three times of our update party size. We also had to ask multiple times for dishes that were part of our order. I was so disappointed but thankfully had good company and still had a great time, even if everything was SEVERELY delayed
   

   Benihana - Cincinnati, OHSe respondió el 17 de febrero de 2025

   Thanks for visiting us, Alexis. We're truly sorry to hear about your experience at Benihana - Cincinnati, OH. It's always our goal to provide prompt service and delicious food, and we regret that we didn't meet those standards during your visit. We appreciate your patience and understanding, and we're glad you had a good time with your company. We hope to have the opportunity to serve you again and provide a better experience.
   

   A 1 persona le resultó útil

4. KW

   KristenW

   Cincinnati2 reseñas

   1.0

   Comieron en 16 de febrero de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 3
   4. Ambiente 1

   We made reservations for the lounge. We were told by hostess to go on into the lounge . All the tables were taken by people waiting for a Hibachi table . We ended up leaving after about 10 minutes . A little disappointed that we were able to make a reservation and there not be a table available. Why can I book a table in lounge if tables are saved for that purpose and instead used as a waiting room ?
   

   Benihana - Cincinnati, OHSe respondió el 17 de febrero de 2025

   Thanks for the feedback, Kristen! We're sorry to hear about your experience at Benihana - Cincinnati, OH. It's unfortunate that you had to wait to be seated despite having a reservation. We understand your frustration and we apologize for any inconvenience caused. We'll certainly take your comments into consideration as we strive to improve our reservation system. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

   A 1 persona le resultó útil

5. K

   Kathleen VIP

   San Francisco21 reseñas

   2.0

   Comieron en 15 de febrero de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 3
   4. Ambiente 1

   The food was very good. The atmosphere is lacking. The presence of a security guard at the host stand was unsettling. The restaurant is cold when you walk in and they are using space heaters.
   

   Benihana - Cincinnati, OHSe respondió el 18 de febrero de 2025

   Thanks for the feedback, Kathleen. We're glad to hear that you enjoyed the food at Benihana - Cincinnati, OH. We understand your concerns about the atmosphere and we are working on improving that aspect. We also appreciate your feedback about the security guard. We're sorry if it caused any discomfort. We look forward to serving you again soon.
   

   A 1 persona le resultó útil

6. L

   Linda VIP

   Cincinnati206 reseñas

   4.0

   Comieron en 15 de febrero de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   We had a great waiter and chef. The food was as I have enjoyed in the past. Pleasant fellow diners. We had 4;45 reservations and were quickly seated with our table mates. By the time we left, every table in our room was filled and one refilled. It's wonderful to see restaurants doing so well. And read this as a tip--make reservations :)
   

   Benihana - Cincinnati, OHSe respondió el 17 de febrero de 2025

   Hey Linda, Thanks for dining at Benihana - Cincinnati, OH and taking the time to leave a review. We're thrilled to hear that you enjoyed your food and found our service satisfactory. We're also glad that you appreciated our effort to accommodate your large party. Your kind words are greatly appreciated and we hope to see you again soon! Best, The Management Team
   

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7. M

   MS STEPHANIE

   Grand Rapids1 reseña

   3.0

   Comieron en 15 de febrero de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 2

   The ventilation over our table was insufficient so all the smoke from the grill was blowing directly into our faces. The grill was far too hot so the chef overcooked (burned) our food because it was cooking too fast on the outside but not the middle. It definitely could have been better.
   

   Benihana - Cincinnati, OHSe respondió el 17 de febrero de 2025

   Hi MS Stephanie, Thank you for your feedback. We're glad to hear that you enjoyed our food, but we're sorry to hear about the issues with the ventilation and the temperature on the grill. We take all feedback seriously and will work on these areas for improvement. We hope you'll give us another chance to serve you better. Best, The Management Team at Benihana - Cincinnati, OH
   

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8. J

   Jennifer

   Cincinnati7 reseñas

   4.0

   Comieron en 15 de febrero de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   The food is so delicious. I do feel like it is expensive but ok to splurge on food occasionally.
   

   Benihana - Cincinnati, OHSe respondió el 16 de febrero de 2025

   Hey Jennifer, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our food and found it to be delicious. We understand that some people find our prices to be a bit high, but we're glad to know that you find it worth it for the quality we provide. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team at Benihana - Cincinnati, OH
   

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9. R

   Rose

   Cincinnati3 reseñas

   5.0

   Comieron en 15 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The chef was absolutely amazing. And the food was so delicious. It was a fun experience and I can't wait to do it again.
   

   Benihana - Cincinnati, OHSe respondió el 17 de febrero de 2025

   Thanks for the review, Rose! We're thrilled to hear that you had an amazing experience at Benihana - Cincinnati, OH. It's wonderful to know that you enjoyed the food and found our service to be top-notch. We always strive to provide a fun and memorable dining experience for our guests, and your feedback lets us know we're on the right track. We can't wait to welcome you back for another memorable experience!
   

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10. J

    Joshua

    Cincinnati1 reseña

    2.0

    Comieron en 15 de febrero de 2025

    1. Global 2
    2. Comida 5
    3. Servicio 1
    4. Ambiente 1

    Made reservations for 9 didn’t eat until 11:30 very long wait not impressed at all.
    

    Benihana - Cincinnati, OHSe respondió el 16 de febrero de 2025

    Hi Joshua, We're truly sorry to hear about your recent experience at Benihana - Cincinnati, OH. We understand that waiting can be frustrating and we apologize for the long wait you experienced. We always strive to provide efficient service and it's clear we missed the mark during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to provide you with a better dining experience in the future. Best regards, The Management Team
    

    ¿Te fue útil?