Benihana - Cincinnati, OH

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1. OT

   OpenTable Diner

   Cincinnati

   5 reviews

   vip
   2.0

   5 reviews

   Dined 2 days ago

   overall2food5service3ambience2

   Horrible timing waited for over an hour only for us to have to ask what was going on. No one proactively said anything to us. There were only 4 tables full at the entire restaurant so no excuse…

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2. d

   daneshas

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food1service4ambience3

   nice place to eat .. but the chief was a lil rude only wonted to give us a little rice and a little vegetable for 38.00 ima need what i paid for an not a kids meal.. had to pay extra for vegetables and onions..

   Report
3. JG

   JackieG

   1 review

   1.0

   1 review

   Dined on September 18, 2022

   overall1food1service1ambience3

   This was our first ever trip to Benihana&we were really looking forward to it but were extremely disappointed. We made reservations online including a highchair which went well, on arrival we were greeted&checked in then asked to sit in the lounge. With this being our first time we did not know where the lounge was&when I asked the hostess where to go she let out a sigh&just pointed. About 10min later we were seated&orders were taken, there was no highchair at the table so my 1 year old was on my husbands lap. We asked for a highchair&the waitress said she would get it. When making our orders we were informed they were out of our drinks of choice and steak (which is what my husband&myself were planning to order). The waitress said we could substitute the regular steaks for filets so we did (not realizing there was a $30 up charge for each). Our drinks, soups,&salads came out fairly quickly but then we were there for an hour& a half before the chef came out to cook our food; still no highchair at this point so my 1 year old has been passed between my husband&myself while we ate our appetizers (we looked around for a highchair but were unable to locate one). When the chef came up to the table he realized it was never turned on&said it would be another 20-30min before he could cook it because that’s how long it would take to warm up. But then he looked around and found a hot table so he moved us over there. The waitress still hand not brought out a highchair&another mother at our table ended up walking around the restaurant to find us one. Once he started cooking things were looking up&everything smelled great but once we started eating were extremely disappointed. The zucchini, 3 pieces of shrimp, and onions were super good; but the steak&rice was inedible. For 2steak meals, a side of fried rice, 2sodas, an apple juice,&a water we were charged $126. This was WAY more than the pricing we had looked at online but also did not intend to get filets. We will not be back.

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4. LJ

   LeslieJ

   Cincinnati

   11 reviews

   vip
   3.0

   11 reviews

   Dined on September 18, 2022

   overall3food3service3ambience3

   The chef was not the best t…he kept using too much pepper even after we commented on it. Food prep very staggered and skimped on some food since people didn’t want but others did ( veggies mostly). Overall he used too much seasoning. Also was not exciting and showy, seemed more interested in our table conversation. Unfortunately:(

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5. LS

   LavendaS

   1 review

   3.0

   1 review

   Dined on September 17, 2022

   overall3food5service3ambience1

   We waited 2 hours before our food was cooked. We were seated then forgot about. There was 8 of us

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6. OT

   OpenTable Diner

   Cincinnati

   6 reviews

   vip
   2.0

   6 reviews

   Dined on September 15, 2022

   overall2food3service2ambience2

   We ended up spending 2 hours at dinner with a 6 year old and a 9 year old and a restaurant that was not at all busy. 45 minutes after we were seated we had only a salad to eat. When the chef came to the table, the food order he had was incorrect and caused further delay. The chef was very nice and interacted wonderfully with my children, but there was so much butter and garlic butter on each item that my whole palette was coated with butter to where that was the only thing I could taste. It would also be wonderful if they had a kids option that wasn’t over $20.

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7. H

   Hope25

   Cincinnati

   2 reviews

   vip
   1.0

   2 reviews

   Dined on September 15, 2022

   overall1food1service5ambience5

   I requested a specific experienced Chef who happened to be off during my visit ( understandable). However, instead of having another experienced Chef in place of my request I was sent a new Chef. His very first day and his first table. The food was horrible, it wasn’t seasoned and I’m not happy. I spend a lot of money with your restaurant and from history I know what my food is supposed to taste like. Please don’t send new Chefs to my table if at all possible. This visit was a huge waste and I’m not happy at all.

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8. TG

   TomG

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on September 14, 2022

   overall5food5service5ambience5

   We go to Benihana for Special Occasions and this visit was for our Daughter's Birthday. This was the best meal we have ever had there. The service was amazing and the chef was outstanding.

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9. K

   Koolman

   Cincinnati

   6 reviews

   5.0

   6 reviews

   Dined on September 14, 2022

   overall5food5service5ambience4

   The food was great and the chef was exceptional. Love this place for something different!

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10. JT

    JToennis

    Cincinnati

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    Dinner was great. Sever and chef did a great job. Food was excellent and had left overs .

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11. J

    Julia

    1 review

    1.0

    1 review

    Dined on September 7, 2022

    overall1food2service1ambience1

    Do not dine! Hello, I’d like to bring your attention to several concerns with your Cincinnati location. My family and I went tonight at 7 pm and come 8:15 pm we still didn’t have a chef begin our food. The table next to us had a poor experience with their chef and food. I hope someone can address these issues as it ruined my daughters birthday celebration and I don’t want anyone else to have to go through a night like we had. Restaurant is dirty and gnats flying around.

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12. m

    michaelh

    Cincinnati

    1 review

    1.0

    1 review

    Dined on September 7, 2022

    overall1food3service1ambience2

    We were seated, and waited about 25 minutes for drinks.Then the Chef finally came after about 45 minutes. Then he slowly cook one meal at a time,me and my wife was finished eating, and asked for to go box for fried rice.So the other guests,just asked for all of theirs to go. Not a good look.

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13. JR

    JohnnieR

    Cincinnati

    1 review

    2.0

    1 review

    Dined on September 5, 2022

    overall2food5service1ambience1

    Our server was new and had no idea what she was doing. We sat at 5:35, got water at 6;00, ordered at 6:30, got salad at 7:00, cook came at 7:58. Two tables sat after us had got their food, ate and left before we did. It was the worse service ever.

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14. CC

    CatC

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food2service1ambience1

    Our reservation was at 7. We were seated at 8, server didn’t come till 8:30, ordered beer 3 times, never came, ordered sushi, never came, wrong hibachi order for the kids, chef started about 9:15, left with an almost $300 bill for 6 at 10:30pm. They had servers and chefs call off that morning and this was never communicated when we arrived. Had we had known, we wouldn’t have stayed. The later reservations all left. Our 7pm reservation table was the last one left in the restaurant. Our chef was kind, but definitely overworked and tired. We went for the birthday experience and got nothing. Communication and better management would have saved this from a 1 star review.

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15. L

    Layla

    1 review

    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1

    Service was slow , restaurant was extremely dirty.

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16. BM

    BrielM

    1 review

    3.0

    1 review

    Dined on September 4, 2022

    overall3food5service1ambience4

    Seevice was horrible w/ reservations it took 1 1/2 hrs to be seated. Then it took a other 1/2 hr for the Chef to arrive. Chicken was in the dry side. Clearly they need more cooks & waitresses. Carpet needs replacing. Would not recommend 😕

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17. BC

    BarbaraC

    Cincinnati

    13 reviews

    5.0

    13 reviews

    Dined on September 1, 2022

    overall5food5service5ambience5

    I enjoyed my visit everything was good. Lady and the manager were really nice.

    Benihana - Cincinnati, OHResponded 7 days agoDear BarbaraC We appreciate you dining with Benihana, thank you for the kind words!

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18. CM

    ChristinaM

    Cincinnati

    9 reviews

    3.0

    9 reviews

    Dined on August 31, 2022

    overall3food4service4ambience3

    Upon entering the establishment, there was quite a bit of garbage outside. The bathroom was also in bad shape. When we left the restaurant, the garbage was still there, and even a little bit more.

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19. OT

    OpenTable Diner

    Cincinnati

    3 reviews

    4.0

    3 reviews

    Dined on August 31, 2022

    overall4food3service4ambience3

    Birthday- Everyone was nice but the food was just ok for the price. Seemed a bit expensive for what you got.

    Benihana - Cincinnati, OHResponded 7 days agoDear Guest Thank you for celebrating your special occasion with the Benihana team!

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20. A

    Allison

    1 review

    2.0

    1 review

    Dined on August 29, 2022

    overall2food5service1ambience2

    With a reservation still waiting over a half hour. No one came to our table to serve us for another half hour. Other family at table gave up and left. Didn’t get all of our food and then waited another 40 minutes for our check.

    Benihana - Cincinnati, OHResponded 7 days agoDear Allison We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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21. SG

    ShannonG

    Cincinnati

    8 reviews

    vip
    5.0

    8 reviews

    Dined on August 28, 2022

    overall5food5service5ambience5

    Prices have increased significantly. Other than that…great experience.

    Benihana - Cincinnati, OHResponded 7 days agoDear ShannonG We are happy you enjoyed the experience! Come back soon!

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22. OT

    OpenTable Diner

    Cincinnati

    11 reviews

    3.0

    11 reviews

    Dined on August 28, 2022

    overall3food4service3ambience3

    Good was great but the wait once we got to the table was over 30 mins long

    Benihana - Cincinnati, OHResponded on September 13, 2022Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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23. KB

    KristiB

    1 review

    3.0

    1 review

    Dined on August 27, 2022

    overall3food1service5ambience5

    Way TOO much pepper on all the food. So much that I couldn’t even eat my meal. I don’t use pepper so my mouth was on fire. I have been coming to Benihana for over 20 years and have never had this issue. Was extremely disappointed considering my meal was $35.00 and I could not eat it or enjoy it

    Benihana - Cincinnati, OHResponded on September 13, 2022Dear KristiB On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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24. b

    bobc

    1 review

    1.0

    1 review

    Dined on August 27, 2022

    overall1food2service1ambience3

    Had reservation for 4 at 5pm got seated around 6:15 did not get a chef until almost 7pm food was NOT UP TO STANDARDS because the chef used way to much salt & pepper which made the meal taste bad and waiting over 2 hours past are reservation to get our food is really not expectable the ice cream was the best part of our visit to your restaurant!! The worst part of our visit was 2 other tables showed up 30-40 min after we were seated and were done before we got our food! At this point I would never recommend your restaurant it sure was not worth the money we paid and was a very disappointing night out!

    Benihana - Cincinnati, OHResponded 7 days agoDear bobc on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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25. MN

    MargieN

    Cincinnati

    1 review

    5.0

    1 review

    Dined on August 25, 2022

    overall5food5service5ambience5

    After we left, we were talking about how good everything was. Then laughed, because my husband does not like mushrooms. I think they are ok, not my favorite, but I eat them. We didn't get them at all, except in my soup. Not his. It tasted just fine to us. Thank you so much, for making my birthday so special!!

    Benihana - Cincinnati, OHResponded 7 days agoDear MargieN Thank you for allowing us to be a part of the special occasion!

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26. R

    Rachel

    Grand Rapids

    1 review

    1.0

    1 review

    Dined on August 25, 2022

    overall1food1service1ambience1

    I had a reservation at 8 pm. By 9 pm the only thing my part and table had was drinks . No refills . We never received soup, salad, or our sushi as an appetizer. In addition, waiter never took our entree order . After a hour of being served nothing but water and lemons and no one checking on the table or giving an update, we left.

    Benihana - Cincinnati, OHResponded on September 13, 2022Dear Rachel on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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27. OT

    OpenTable Diner

    Cincinnati

    6 reviews

    1.0

    6 reviews

    Dined on August 23, 2022

    overall1food2service1ambience1

    Worst trip to Benihana ever.

    Report
28. GE

    GaryE

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on August 23, 2022

    overall5food5service5ambience5

    There was a little bit of a wait from the time that our reservation was until the time that the chef prepared the food- but chef was entertaining and food was great.

    Benihana - Cincinnati, OHResponded on September 13, 2022Dear GaryE We are happy to hear that you enjoyed the dining experience!

    Report
29. DC

    DenC

    Cincinnati

    1 review

    3.0

    1 review

    Dined on August 22, 2022

    overall3food3service3ambience3

    Took us 2h before we can be sitted. My kids are starving and about to leave but nowhere to go since its 9:30pm. Appointment time was 7:30pm. Need some improvement. Front desk lady not very welcoming.

    Benihana - Cincinnati, OHResponded on September 13, 2022Dear DenC On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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30. M

    Mikey

    Cincinnati

    3 reviews

    3.0

    3 reviews

    Dined on August 22, 2022

    overall3food5service2ambience2

    We had to wait quite awhile after being seated and no menus were given to us to loom at. Server came to take o ur orders and we said we'd like menus. Our soup and salad came but we did not get silverware for the salad. We had to ask for it. The cook was good, but we had quite a wait for him to come to our table. The exhaust hood was very loud and we had a difficult time hearing the server and cook. We got our bill before finishing our meal, had to wait for a togo box and ask for the ice cream for quite awhile also. We were seated at 6:45 and finally walked out at 9:10. It was much too long . I was very disappointed this visit.

    Benihana - Cincinnati, OHResponded on September 13, 2022Dear Mikey We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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31. D

    Dpwazoo1

    Cincinnati

    33 reviews

    vip
    5.0

    33 reviews

    Dined on August 22, 2022

    overall5food5service4ambience4

    Great food as always. Chef seemed to have the orders incorrect but that could have been the waitress. Three of us ordered extra zucchini but certainly got the same or even less than the people who didn’t. Then two people gave gift cards that came up as nothing on them but both had just received/bought them. Not sure what was happening with the system. The food was excellent as always.

    Benihana - Cincinnati, OHResponded on September 13, 2022Dear Dpwazoo1 Your feedback is appreciated. We will be sure to share your review with the team.

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32. MM

    MicheleM

    Cincinnati

    28 reviews

    vip
    5.0

    28 reviews

    Dined on August 22, 2022

    overall5food5service5ambience5

    Hadn’t been in a long time we’ll worth the 45mon drive. Thanks to our chef Ricardo!!

    Benihana - Cincinnati, OHResponded on September 14, 2022Dear MicheleM On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
33. A

    Anonymous2

    Cincinnati

    1 review

    1.0

    1 review

    Dined on August 20, 2022

    overall1food3service1ambience1

    Our reservation was set for 6:30, they said they were running 30 minutes behind but we didn't get seated until 7:30 then took another 30 minutes just to get our soup and salad! This was my first time coming here and I will say I will NOT be back! Other than the food the place is definitely NOT worth it!

    Benihana - Cincinnati, OHResponded on August 30, 2022Dear Anonymous2 on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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34. CR

    CinR

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on August 19, 2022

    overall3food4service2ambience3

    I was disappointed in the service in that nice the chef left the table the next time we saw our server (and it was not busy) was when she brought the check. She’d not checked back to refill drinks and I had to remind her we got dessert. I also can’t believe the huge up charge ($6) each for fried rice instead of steamed rice. I could see maybe $4 pp at the most. When we were out in the waiting area, no one checked on the tables to see if we wanted a drink. It’s also a little unnerving that the hostess spent more time interacting with security who were so busy chatting with staff, if there was an issue, they’ve missed it. Don’t think I’ll be going back anytime soon.

    Benihana - Cincinnati, OHResponded on August 30, 2022Dear CinR On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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35. JS

    JasonS

    Cincinnati

    1 review

    4.0

    1 review

    Dined on August 18, 2022

    overall4food5service4ambience4

    Took a 1 hr 30 mins till chef came out to cook. Guess they were short handed on cooks, other than that food and service host was great

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36. VD

    VickieD

    Cincinnati

    3 reviews

    3.0

    3 reviews

    Dined on August 16, 2022

    overall3food4service3ambience1

    Restaurant is in dire need of an update. There were buckets collecting water in the main entrance. Looking at the damage it looks like it’s been there awhile. Over all you felt like you stepped back in time.

    Benihana - Cincinnati, OHResponded on August 30, 2022Dear VickieD Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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37. FD

    FredD

    Cincinnati

    1 review

    1.0

    1 review

    Dined on August 16, 2022

    overall1food2service1ambience1

    It is getting very run down, the reinvestment in this building is awful. People that were seated after us were served their food first. It was over an hour before our chef arrived at our table.

    Benihana - Cincinnati, OHResponded on August 30, 2022Dear FredD On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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38. TH

    TammyH

    Cincinnati

    1 review

    5.0

    1 review

    Dined on August 16, 2022

    overall5food5service4ambience4

    Chico was an amazing cook!! He was fun to watch and interact with and the food tasted good! Will definitely return

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39. MW

    MonicaW

    Cincinnati

    1 review

    3.0

    1 review

    Dined on August 16, 2022

    overall3food3service3ambience2

    Yum Yum sauce and salad dressing so watered down. Very pricey even at lunch. Looks like the place needs a big time makeover. Even the landscaping outside overgrown with weeds

    Benihana - Cincinnati, OHResponded on August 30, 2022Dear MonicaW Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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40. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    3.0

    4 reviews

    Dined on August 14, 2022

    overall3food4service3ambience3

    I have so many fond memories of this location so I continue to go there. We waited 45 minutes past our reservation time and they didn’t have the original Benihana sauces available ( Sesame and Mustard) without asking and then they only had the mustard sauce when I did ask. Forgive me but not a fan of the yummy sauce:/ Staff and chef were nice although you could tell they were understaffed. Enjoyed my dinner with my family . Please have original sauces available.

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