Benihana - Cincinnati, OH

Commentaires sur le restaurant Benihana - Cincinnati, OH de personnes qui y ont mangé. Selon des cotes récentes.

1. S

   Sandy

   Cincinnati 3 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Service and food were very good. Waitress attentive and chef was a lot of fun. Whole experience was worth the hour drive.
   

   Benihana - Cincinnati, OHA répondu il y a 3 jours

   Thanks for the feedback, Sandy! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati, OH. It's wonderful to know that our service and food met your expectations. We're also glad that you found our chef to be a fun and attentive one. We strive to create memorable experiences for our guests, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

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2. B

   Beth

   Unspecified1 commentaire

   3.0

   Y est allé le 25 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 4
   4. Ambiance 2

   Too loud. It was not enjoyable with family because you couldn't hear each other. We had 10 people squeezed into one side of the table. We had little space and the environment wasn't promoting conversation...too loud
   

   Benihana - Cincinnati, OHA répondu il y a 4 jours

   Thanks for the review, Beth. We're sorry to hear that you found the noise level to be too high during your visit to Benihana - Cincinnati, OH. We understand how important it is to have a comfortable dining environment and we'll certainly take your feedback into account as we continually strive to improve our guests' experiences. We're glad to hear that you enjoyed our food and service. We hope to welcome you and your family back for a more comfortable dining experience.
   

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3. S

   Sharon

   Cincinnati 11 commentaires

   1.0

   Y est allé le 13 avril 2025

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 1

   The restaurant feels old & tired. Bathrooms were a mess & service was very slow.
   

   Benihana - Cincinnati, OHA répondu le 25 avril 2025

   Thanks for the feedback, Sharon. We're sorry to hear that your experience at Benihana - Cincinnati, OH didn't meet your expectations. We take your comments about our facilities seriously and will work on improving them. We're also sorry to hear about the slow service you encountered. We strive to provide our guests with a comfortable and enjoyable dining experience, and we regret that we fell short in your case. We appreciate your honesty and will use your comments to make us better. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH Management Team
   

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4. S

   Scott

   Cincinnati 14 commentaires

   5.0

   Y est allé le 13 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I updated my review for this location because it had made a complete turn around from what it was. We walked in and the restaurant looked and smelled clean. Past visits it was not well maintained. Im not sure if they have new management, or whatever the change was it definitely had a positive impact for us. This was the second visit within the past two months of very positive feedback. Service and food were excellent. Also we were in and out much faster which is a plus. All around enjoyed our visit and we will be visiting more often because of the positive changes.
   

   Benihana - Cincinnati, OHA répondu le 14 avril 2025

   Thanks for the feedback, Scott! We're thrilled to hear that your recent visits to Benihana - Cincinnati, OH have been positively impacted by our efforts to improve. We're glad to hear that our service and food met your expectations and that you were impressed with our faster dining experience. We're committed to maintaining these positive changes and we look forward to welcoming you back for more enjoyable visits in the future!
   

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5. R

   Rina

   Alabama1 commentaire

   1.0

   Y est allé le 12 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 4
   4. Ambiance 1

   Way too much garlic. Incredible amounts. Everything tasted like it. Also way too many onions.
   

   Benihana - Cincinnati, OHA répondu le 14 avril 2025

   Thanks for the feedback, Rina. We're sorry to hear that our garlic and onions didn't meet your taste expectations. We strive to provide delicious food, and your comments help us improve. We're glad to hear that our service was satisfactory, but we acknowledge that we fell short on this occasion. We appreciate your honest review and hope to serve you better in the future.
   

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6. S

   Stan

   New Orleans1 commentaire

   3.0

   Y est allé le 11 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 1
   4. Ambiance 3

   Worst chef on staff and very slow. Easy to compare while all the other tables are getting service in comparison.
   

   Benihana - Cincinnati, OHA répondu le 20 avril 2025

   Thanks for the feedback, Stan. We're truly sorry to hear that you had a less than satisfactory experience dining with us at Benihana - Cincinnati, OH. We pride ourselves on the quality of our food and service, and we regret that we didn't meet your expectations on this occasion. We appreciate your honesty and will definitely take your comments into consideration as we continuously strive to improve our guest experience. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH Management Team
   

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7. M

   Michael VIP

   Cincinnati 6 commentaires

   5.0

   Y est allé le 6 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our chef, Robert, was awesome!! Been to a lot of Japanese steakhouses in my life and he definitely is one of the best. Worked hard to not only entertain but to make our food taste virtually perfect....... This place has become our go to spot here.
   

   Benihana - Cincinnati, OHA répondu le 8 avril 2025

   Thanks for the review, Michael! We're thrilled to hear that you had an awesome experience at Benihana - Cincinnati, OH. It's wonderful to know that our chef's efforts to make your food taste virtually perfect made your dining experience memorable. We strive to provide excellent service and it's great to know that we were able to do that for you. We look forward to welcoming you back to our go-to spot.
   

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8. T

   Tewana

   Atlanta1 commentaire

   3.0

   Y est allé le 6 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 3

   The cook was very rude and didn’t want to cook what the people was asking for at the table. The yum yum sauce was not good at all. It took to long to get seated and for the cook to come to the table, I feel if you have a reservation you shouldn’t have to wait to be seated or to have the cook come to the table.
   

   Benihana - Cincinnati, OHA répondu le 8 avril 2025

   Hi Tewana, We're truly sorry to hear about your recent experience at Benihana - Cincinnati, OH. We strive to provide excellent service and delicious food to all our guests, and it seems we fell short during your visit. We apologize for the delay in seating and the interaction with our cook. We also regret to hear that you didn't enjoy the yum yum sauce. Your feedback is valuable and we will certainly address these issues with our team. We hope you'll give us another chance to show you the quality dining experience we're known for. Best Regards, The Management Team
   

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9. C

   Curtis

   Cincinnati 2 commentaires

   5.0

   Y est allé le 29 mars 2025

   1. Cote globale 5
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   Down a chef who didn’t come to work. Still Reservations
   

   Benihana - Cincinnati, OHA répondu le 31 mars 2025

   Thanks for the feedback, Curtis. We're sorry to hear about your experience with your reservation. At Benihana - Cincinnati, OH, we strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your patience and understanding. We're always looking for ways to improve and your feedback is invaluable in that process. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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10. K

    Kurt

    Cincinnati 1 commentaire

    2.0

    Y est allé le 29 mars 2025

    1. Cote globale 2
    2. Nourriture 4
    3. Service 2
    4. Ambiance 3

    We were seated an hour after our reservation time. The food was good, but we were served last and waited a long time to get our drink orders. This will be our last visit to this establishment.
    

    Benihana - Cincinnati, OHA répondu le 31 mars 2025

    Hello Kurt, Thank you for taking the time to share your experience at Benihana - Cincinnati, OH. We're glad to hear that you enjoyed the food, but we're sorry to hear about the delay in service and the seating issue. We strive to provide our guests with a seamless dining experience and we regret that we fell short during your visit. Your feedback is invaluable and will help us improve. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, The Management Team
    

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